F.Hinds Reviews

Name: F.Hinds
Address: 24 Park Road, Uxbridge
Rating: 4.87

4.9 Rating 61,542 Reviews

98 %

of reviewers recommend F.Hinds

4.9

Based on 61,542 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About F.Hinds:

F.Hinds - A Family Business Since 1856

Visit Website

F.Hinds 5 star review on 29th April 2024

2314

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have emailed customer services to complain as this email is a breech of my data protection as I instruceted your staff member that I did not want to receive any emails from you. She said I would not.”

Helpful Report

(Wakefield) - Posted 11 months ago

“I had to search for a place to charge my.phone so the shop assistants could see the discount. Wasting my busy time.”

Helpful Report

(Gosport) - Posted 11 months ago

“I ordered a wedding ring for a special day for my wife, but on collection it was a completely different ring. The lady who had made a mistake apologised but her male colleague was rude and asked us if we have never made mistakes in our lives. We are now told that the ring will only come on the 11th May, which is way after our special day passed. Sadly we were also told to top up the price. Very disappointed”

Helpful Report

(Slough) - Posted 1 year ago

“I jave sent a email with a formal complaint, I was left feeling very upset and disgusted at the behavior of your member of staff”

Helpful Report

(Slough) - Posted 1 year ago

“I purchased a watch from the Braintree Branch and noticed that it was losing time and had stopped. I repositioned the hands to the correct time and it started. I took the watch into Hinds and the manager said it was the battery. The Bulova Pilot's watch was sent away The problem occurred again so I returned to the branch and demanded a new watch. The manager said it would be sent away again. Some weeks later I received the watch and am currently wearing it. The whole watch episode frankly has surprised me that a customer facing manager should have such a poor attitude and if I had bought a Stereo system in a shop and it had a fault I would expect to receive an identicle replacement. I won't be buying anything from F. Hinds again.”

Helpful Report

(Braintree) - Posted 1 year ago

“Bought two rings from your Trafford centre.one of those rings in the window said £120.when I got home checked receipt and came up as £189 .phoned shop to say this wasn't on as I wasn't going to pay that price .I told salesperson and was told as she didn't get out of window couldn't say what price was on display.she said she would get in touch with head office and get back to me.no joy so went in today said she was off weds so she left message for someone to ring nothing.went in today told said I would have to pay full price .got refund.I suggested in future your staff to tell customers as they put items though till told remind people of the price of item. I am disappointed as stayed in all day weds and had to come back to store today. After all the money I have spent in your stores over the years. I feel totally let down by your store .I also makes me feel like I wasn't telling the truth over this item. When I pick up my other ring in two weeks I will never shop with your company again.”

Helpful Report

(Manchester) - Posted 1 year ago

“Very bad and thanks”

Helpful Report

(Luton) - Posted 1 year ago

“Too expensive”

Helpful Report

(Weston-super-Mare) - Posted 1 year ago

“After waiting two and a half months for an estimate for a watch repair the cost quoted £250 was more than the original watch cost due they said to some parts not available any more and difficult to find. Took it to another watch repairer who got the part required in a week and charged £40. Very disappointed with Hinds as have bought from them over the years and didn't expect this kind of service.”

Helpful Report

(Exeter) - Posted 1 year ago

“Always find staff helpful”

Helpful Report

(Frenchgate Centre) - Posted 1 year ago

“100% service from a lovely lady called Emma at the French gate shop 5 stars . Service in Meadowhall branch the manager called Tom was very rude he needs customer care training I am 71 and the way he spoke to me was disgusting. 1 Star”

Helpful Report

(Frenchgate Centre) - Posted 1 year ago

“Check any ornaments for breakages, always broken ,chipped or scratched , was so gutted when my mother's day present was chipped all over , the box was damaged too”

Helpful Report

(Redditch) - Posted 1 year ago

“Today i just went to slough brach to change the battery of my seiko watch but the lady she forgot to close properly the back cover so when i went home there is a moisture inside my watch needs to training properly im not happy”

Helpful Report

(Slough) - Posted 1 year ago

“Took my watch in the replace life time battery . I had the email and was told it wasn't on the computer,,as not been registered . She would put it though but shouldn't as it wasn't on the system. I was made to feel that I was cheating the business. I had the warrant email shown watch number and battery number. Yet it was my problem that it wasn't on your system. I should also know who it was under as there were 3 people living at my address , and how could that be. As there are 4 adults living at the address I don't see what the issue was as the email was addressed to the owner of the watch. Wasn't happy with this attitude,left the store feeling that she had done me a good deal, even though I had all the paper work .poor attitude.”

Helpful Report

(High Wycombe) - Posted 1 year ago

“Don’t get me wrong, the staff were lovely but they couldn’t find my item even though it said “ready to be collected” on Thursday and this was on Friday - this resulted in me having to wait while they stumbled around trying to find it?? Awkward”

Helpful Report

(Stockton-on-Tees) - Posted 1 year ago

“I was given a bracelet for my birthday which had a faulty clasp and fell off my wrist when I was out and luckily I heard it fall. It was also dirty inside the clasp which I over looked as it was in the clasp and I wouldn’t see it. I took it back and was told I could either have it sent off to be fixed or have a brand new one so I thought it best to have a new one. I collected the bracelet today, 2 weeks later and tried it on. The clap was still insecure and still dirty so I don’t believe this was a new bracelet. After this I didn’t want the bracelet anymore and request that I just get the value of the bracelet so I could get another one elsewhere.”

Helpful Report

(Ashford) - Posted 1 year ago

“The service was terrible and staff members accuses people of not being someone's parent”

Helpful Report

(Nuneaton) - Posted 1 year ago

“After buying a ring on line and finding it was too big. We returned to a store to get a smaller size, to be told this ring had a scratch on it and can’t be returned! We had to have it resized. The ring was never worn because it was too big! Won’t be buying from you ever again.”

Helpful Report

(Blackpool) - Posted 1 year ago

“Wrong size rings sent for me and my partner. No email sent to confirm they were at branch and I had to call to chase this”

Helpful Report

(Huddersfield) - Posted 1 year ago

“Poor service . Will not be buying anything from this company again.”

Helpful Report

(Dartford) - Posted 1 year ago

F.Hinds is rated 4.9 based on 61,542 reviews