F.Hinds Reviews

Name: F.Hinds
Address: 24 Park Road, Uxbridge
Rating: 4.87

4.9 Rating 62,050 Reviews

98 %

of reviewers recommend F.Hinds

4.9

Based on 62,050 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About F.Hinds:

Independent and family-run, right from the start.

Ever since George Henry Hinds opened our first store in 1856, we’ve built our reputation on family values.

Now run by the sixth generation of Hinds members, we have over 1,000 incredible staff across 118 stores and our Uxbridge HQ. They may not all share the Hinds name, but they’re all part of the family. And that family feel is what makes the service we offer you so personal.

From diamonds to gemstones, gold to silver, watches to clocks and gifts to collectibles – we’ve been offering high-quality jewellery at affordable prices for nearly 170 years.

Visit Website

2941

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good overall”

Helpful Report

(Hastings) - Posted 1 month ago

“Please update my name to correct spelling of Lesley Bryant”

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(Frenchgate Centre) - Posted 2 months ago

“Arrived 8 minutes early for appointment and was told very abruptly and quite rudely to leave the store and come back despite there only being 1 other couple in the store. Lady doing the actual ear piercing was very nice and engaging.”

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(Berkshire) - Posted 3 months ago

“Found that I brought two present but only one was rapped up for a gift. Not happy.”

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(London) - Posted 6 months ago

“Initial visit and contact was excellent - helpful and informative. Second visit an hour or two later to purchase was a bit marred by a failure to provide a small bag to place watch in and secondly no real proactive response when I asked if another cover box was available as it was marked and stained. Given I spent close to £300 on the watch it let down what would otherwise would have been a very positive experience.”

Helpful Report

(Patchway) - Posted 6 months ago

“The necklace did not arrive when it was supposed to, so I made the trip into town unnecessarily. On the receipt it stated that I would be informed if the collection date would change, but that didn't happen. So I collected it 6 days later than I should. Disappointed with only 1 choice of box to keep it in. The staff were friendly though and the necklace beautiful.”

Helpful Report

(Blackpool) - Posted 9 months ago

“Everyone that served me in the Reading and Exeter branches were personable and helpful, and very apologetic when the order was placed incorrectly. Advising on different carats before placing the order would have avoided this, but I'm happy with the products at the end.”

Helpful Report

(Reading) - Posted 1 year ago

“Ordered a signet ring for my husband, was phoned that it was ready. Came into the store and found out they sent the wrong ring. A gold ring when it was silver. They sent it to the wrong place. So patiently I waited. They have ordered another one, hopefully for the following week.”

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(Waltham Cross) - Posted 1 year ago

“Too big but lovely”

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Posted 1 year ago

“Staff were nice however they didn’t set time or date or show me how too”

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Posted 1 year ago

“Difficult to write a review for something that was purchased for me as a gift! However, I had given my partner a link to your website for the product I wanted, including a written description and a picture so that he knew what I wanted. What he left the store with was something entirely different and unsuitable - somehow, your sales person on the day managed to talk him into purchasing a different product (same price) which makes no sense to me since the product I had requested was in stock and available from your Mander Centre branch. Consequently, I had to send him back to exchange it for the product he should have come out with in the first place.”

Helpful Report

(Wolverhampton) - Posted 1 year ago

“Assistant was quite abrupt and rude initially. When I responded to her in the same manner she then became a little more helpful”

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Posted 1 year ago

“A lovely watch for every day wear.”

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Posted 1 year ago

“Bought some earrings although they look nice at a good price the butterfly backs they come with are dreadful have had each earring fall out now and just lost one of the backs.”

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(Yeovil) - Posted 1 year ago

“Not approachable staff they think i will not buy a bracelet. But still i bought it for my wife.”

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Posted 1 year ago

“Ok but didnt have the exact watch i wanted today”

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(Darlington) - Posted 1 year ago

“Good feeling”

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(Uxbridge) - Posted 1 year ago

“the product was friendly and affordable. is a perfect gift for friends and family.”

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(Dartford) - Posted 1 year ago

“Pleasant staff but....bought my mum a watch end of September for her 90th birthday. One of the loops on the strap broke. I took it back to Hinds, and they said the strap was not under guarantee....the watch is 2 months old. Because mum was upset the manager glued it for her. Mum bought me a necklace for Christmas £99.99 and when we got it home, the chain was in one larfe knot. So far I have spent nearly an hour trying to undue the knots, still trying....we always buy our jewellery from Hinds with no issues but been very disappointed with our last two purchases.”

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(Sheffield) - Posted 1 year ago

“Staff are really friendly and helpful.”

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(Manchester) - Posted 1 year ago

F.Hinds is rated 4.9 based on 62,050 reviews