I purchased a watch from the Braintree Branch and noticed that it was losing time and had stopped. I repositioned the hands to the correct time and it started. I took the watch into Hinds and the manager said it was the battery. The Bulova Pilot's watch was sent away The problem occurred again so I returned to the branch and demanded a new watch. The manager said it would be sent away again. Some weeks later I received the watch and am currently wearing it. The whole watch episode frankly has surprised me that a customer facing manager should have such a poor attitude and if I had bought a Stereo system in a shop and it had a fault I would expect to receive an identicle replacement. I won't be buying anything from F. Hinds again.