Took my watch in the replace life time battery . I had the email and was told it wasn't on the computer,,as not been registered . She would put it though but shouldn't as it wasn't on the system. I was made to feel that I was cheating the business. I had the warrant email shown watch number and battery number. Yet it was my problem that it wasn't on your system. I should also know who it was under as there were 3 people living at my address , and how could that be. As there are 4 adults living at the address I don't see what the issue was as the email was addressed to the owner of the watch. Wasn't happy with this attitude,left the store feeling that she had done me a good deal, even though I had all the paper work .poor attitude.