F.Hinds Reviews

Name: F.Hinds
Address: 24 Park Road, 24 Park Road, Hillingdon
Rating: 4.87

4.9 Rating 62,418 Reviews

98 %

of reviewers recommend F.Hinds

4.9

Based on 62,418 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About F.Hinds:

Independent and family-run, right from the start.

Ever since George Henry Hinds opened our first store in 1856, we’ve built our reputation on family values.

Now run by the sixth generation of Hinds members, we have over 1,000 incredible staff across 118 stores and our Uxbridge HQ. They may not all share the Hinds name, but they’re all part of the family. And that family feel is what makes the service we offer you so personal.

From diamonds to gemstones, gold to silver, watches to clocks and gifts to collectibles – we’ve been offering high-quality jewellery at affordable prices for nearly 170 years.

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F.Hinds 5 star review on 8th November 2026

3127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought online. Very disappointed on this occasion (have had positive prior experiences). Purchased a watch. Arrived nicely packaged but not working and appeared not to have been checked. Returned to a store and sent back for replacement. Unfortunately replacement also not working and sent to store for my collection in very poor packaging. I have contacted customer services and will post review again based on their response.”

Helpful Report

(Stockport) - Posted 7 months ago

“Lovely young lady served me bit the box for my purchase was broken and I was told well you either have it or not. Disgusting customer service from the gent and older lady. Disappointed is an understatement this is for a present and it looks like I purchased it from a jumble sale”

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(Crystal Peaks) - Posted 1 year ago

“Service was good but the item is very difficult to set up.instruction not clear.”

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(High Wycombe) - Posted 1 year ago

“Staff member didn't think outside the box on a possible solvable problem I had with proof of purchase.For the sake of £20 I just bought another watch battery.”

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(Havant) - Posted 2 years ago

“Way over priced and poor quality”

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(Thurrock) - Posted 2 years ago

“When I went to retrieve my watch the staff member couldn’t at first find it then started arguing with her colleague very in professional”

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(Thurrock) - Posted 2 years ago

“Purchased gold earring service/price average,at same time wanted new watch battery fitted .I was told would take 30 mins and to call back ludicrous or a 2 minute job!!”

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(Bury) - Posted 2 years ago

“So disappointed as I bought earrings and lockable backs which are good but the earring rods are so short that they make my earlobes feel squashed and uncomfortable”

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(Fleet) - Posted 2 years ago

“Very disappointed with my purchase I do not believe it is good value for the cost”

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(Worthing) - Posted 2 years ago

“Not applicable”

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Posted 2 years ago

“Non-engaging staff member. Felt like I was a hindrance asking to look at what i ended up buying. One till in operation for the whole shop. Asked for bag, got told no as its only given for orders over £100...I asked if I could buy one, was told no. Sort it out! Won't be returning.”

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(Chesterfield) - Posted 2 years ago

“My broke had to send them back”

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Posted 2 years ago

“Very good welcoming and friendly Service. Massive shame about your understanding of surprise gifts to recipients! My 46th Wedding anniversary present was spoilt due to your quest for marketing "did we do well" email of which my read before the event. Very disappointed which should of been a happy moment! Please delete my personal information from your data base.”

Helpful Report

(High Wycombe) - Posted 2 years ago

“The watch was very good, and good value for the price, but the lady who served me, removed the tags from the watch which meant I am now having trouble registering the Guarantee, so thanks for that. Experienced staff should know not to remove tags, very bad show.”

Helpful Report

(Nuneaton) - Posted 2 years ago

“I asked for the heart shaped ones but she gave me the princess cut ones-i was in a lot of pain and on medication that slows my thinking so didn’t twig until i got home-how do i rectify this as i want the heart ones please”

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(Cwmbran) - Posted 2 years ago

“Well the girl that served me was nice but they kept the gold clasp which I know was broken . But that was still mine .”

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(Bromsgrove) - Posted 3 years ago

“Just had a watch and not got a battery in.”

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Posted 3 years ago

“This order for a Seko watch was due to be collected from the Chelmley Wood store on November 1st 2023.I rang the store to see if the watch was ready for collection and was told it was not there and would not be delivered to the store until next week. I then contacted customer services to be told the watch was at the store after calling the store again I was told by the gentleman who previously answered the watch was there and he had made a mistake.During collection from the store the watch needed to be adjusted and after adjustment I was about to pay when I discovered there was no presentation box.I was told there was no box due to this watch was not normally stocked at the store.I refused to accept the watch without a box and then a Seiko box was found.The service on this occasion was not up to standard.”

Helpful Report

(Birmingham) - Posted 3 years ago

“Over the years I have spent a lot of money in your stores. Platinum etc Yesterday I was unsure but purchased a pair of mini mouse earings for a 6 year old. The sales lady they were purple,I did not think so. Also bought the insurance. The six year old, never touched them, she didnt like themselves she wouldn't wear them they never came out of the box. I took them back this morning. The male pointed out they don't refund on earnings. I couldn't believe no one had pointed this out before I bought them. Yes It does say on the receipt,which he pointed out. Yes he was probably doing his job. Surely a bit of trust and thought might have gone a long way. Why did I purchase insurance as the lady had said if lost one or broken .I they could be returned and exchange ?? Needless to say. I will NOT be purchasing from you ever again. I would like to know WHY you are selling insurance when clearly it can't be used, ls this a matter for trading standards ? What refund I refer to the next question??”

Helpful Report

(Great Yarmouth) - Posted 3 years ago

“Initially we were kept waiting without the common courtesy of being told that "we will be right with you". Probably because I looked like a tramp( had my reasons why)and they probably thought I wasn't going to purchase anything. Once I pulled the card out and spent my money, suddenly I was worth waiting on. Wish people would not judge a book by its cover.....You live and learn. This is how I felt, But once engaged the ladies were very accommodating 👍”

Helpful Report

(Walsall) - Posted 3 years ago

F.Hinds is rated 4.9 based on 62,418 reviews