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F.Hinds Reviews

4.9 Rating 61,438 Reviews

98 %

of reviewers recommend F.Hinds

Company Reviews

Product Reviews

4.9

Based on 61,438 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About F.Hinds:

F.Hinds - A Family Business Since 1856

F.Hinds 5 star review on 16th April 2024

F.Hinds 5 star review on 15th April 2024

F.Hinds 5 star review on 15th April 2024

F.Hinds 5 star review on 15th April 2024

F.Hinds 5 star review on 14th April 2024

F.Hinds 5 star review on 13th April 2024

F.Hinds 5 star review on 13th April 2024

2298

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every thing in the branch 10/10 , However your email has spoilt my surprise for my wife’s birthday tomorrow, we use the same email address .!!! after 50years of marriage I like to give a gift which she traditionally is a special surprise this was a birthday gift sorry you have ruined the whole day tomorrow iam not a happy man 🥵🥵”

(Redditch) - Posted 1 month ago

“Very disappointed only 3 time wearing it just went to take it off and the amythist is missing.”

Posted 2 months ago

“I can't post a review until I get word of the 4 silver chains I ordered last Monday and should have been received by now at the Stirling shop ! ?”

Posted 4 months ago

“Went into your store in York designer outlet I asked to view a bracelet that was £399 after trying it on I said I wanted to buy it . I was with two other members of my family and was paying cash . One of my family members over heard two members of staff saying oh no they are paying with cash as though I was doing something wrong . I was just given the bracelet in a box with my receipt and no bag to place it in I only had with me a small Handbag so I asked for a bag the assistant was quiet put out saying she only had big bags to which I said I had no where to put it so could I please have the bag . £399 I spent if the bracelet was not for a present I would have walked out and spent my money somewhere else .”

Posted 4 months ago

“I bought an alarm clock for £15. I said yes to a a cardboard gift box and was billed £21.98 Nearly £7 for a gift box , they’re having a laugh! Didn’t realise until I got home that I’d been charged for two gift boxes (only got one)-feel a right mug. I’ll never go there again!”

(Patchway) - Posted 4 months ago

“Couldn't find the order I reserved online even though I called and the lady confirmed to come and collect I was waiting 25mins”

(Bristol) - Posted 4 months ago

“Never bought earings”

Posted 4 months ago

“You gave me a broken watch and you didn't replace it”

(Weston-super-Mare) - Posted 4 months ago

“Firstly I must say, my input is not against your store staff, as they were very helpful. I purchased in June a pair of earrings costing £175, that had a glittery band in the centre, it turned out that this was only a glued-on piece of glittery tape, a bit of a con. I took them back to the store for repair, when I collected them today nothing had been done, albeit they offered me 25% off another purchase. they could of at least glued the band back on. what makes it worse is that these were purchased from an inheritance, I think this may be my last purchase at Hinds, very disappointed.”

(Bracknell) - Posted 5 months ago

“Terrible customer services no help, rude staff.”

(Fleet) - Posted 5 months ago

“Awful jewellery the chain broke as it was being put on n the stud was not silver n made my ear turn a funny colour.”

(Hounslow) - Posted 5 months ago

“I was informed I would get a 10 off in my next purchase. The voucher code to receive the 10 off will only be sent to my email and the timeline is unknown. It's been 3 weeks since I purchased. Unfortunately, this is preventing me from buying gifts for my family on time. This process is slow and needs to be quick so customers can buy products quickly.”

(Banbury) - Posted 5 months ago

“after waiting 3 months finally got ring to fit”

(Weston-super-Mare) - Posted 5 months ago

“Was told ring had to be ordered would take 6weeks which was fine, waited till 10weeks then had to chase as had no contact”

(Horsham) - Posted 5 months ago

“The initial experience from a sales perspective was great, however ever since then it's been extremely poor. A ring I purchased required a re-size. 3 weeks later (after being told it would take a week) and multiple calls later, we still do not have the ring. Staff seem extremely passive and seem to not have any urgency considering the price of the ring and the sentimental value of it. Again, the sales process was fine and helpful. Everything since has been below-par and extremely disappointing. The ring is beautiful however if I could re-purchase I would avoid F.Hinds.”

(Coventry) - Posted 5 months ago

“BOUGHT A PAIR OR SILVER HOOP EARRINGS. THE SALES ASSISTANT WAS LOVELY AND SHOWED ME THEM, (SHOWING HOW THE HINGE WORKS) WHEN I GOT HOME A FEW HOURS LATER I OPENED THE BOX TO FIND ONE OF THEM (HINDGE) WAS MISS SHAPED I RETURNED TO THE SHOP TO BE TOLD THEY NEEDED TO BE SENT TO HEAD OFFICE AND WOULD TAKE ABOUT 3-4 WEEKS. AS HAD NO PHONE CALL I RETURNED TO THE SHOP TO BE TOLD I COULD ONLY HAVE 25% ANYTHING IN SHOP. NOT THINKING (i THOUGHT EXCHANGE AND PAY THE DIFFERENCE) I ENDED UP ACTUALLY BUYING A MORE EXPENSIVE PAIR. SO ENDED UP PAYING WAY MORE THAN INTENDED...AND HAVING TO KEEP THE BADLY MADE ORIGINALS.....BUT ALL TOO MUCH OF A FUSS SO SORRY WONT BE BACK....SHAME.”

(Exeter) - Posted 5 months ago

“Very disappointing experience. I took my working watch to the shop for a battery replacement and it came out broken. My watch mysteriously developed a fault while it was in the shop, but the staff would not take any responsibility for it. I would give a rating of no stars, if I could.”

(Horsham) - Posted 6 months ago

“I bought a diamond wedding ring 18 months ago and it has been returned three times to manufacture because the diamonds keep falling out and there has been no proper apology or offer of a refund despite the ring being faulty. Although it’s benign fixed again, I am without my ring for two months.”

(Exeter) - Posted 6 months ago

“WOULDN'T BUY FROM AGAIN!!!!!!!! Brought a engagement ring that broke within six weeks because of a manufacturing defect, and was only offered a cheap fix no refund, replacement or vouchers. Customer services are absolutely useless and rude.... wouldn't recommend at all.”

(Burton Upon Trent) - Posted 6 months ago

“Despite saying they were going to phone when my ring came in, my wife luckily noticed an email in her junk file saying it had arrived.we went to collect it only to find it didn't fit because the wrong size had been sent. They messed about for 15 minutes then sent us away still non the wiser when the correct size ring will arrive”

(Orpington) - Posted 6 months ago

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F.Hinds is rated 4.9 based on 61,438 reviews