F.Hinds Reviews

Name: F.Hinds
Address: 24 Park Road, 24 Park Road, Hillingdon
Rating: 4.87

4.9 Rating 62,359 Reviews

98 %

of reviewers recommend F.Hinds

4.9

Based on 62,359 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About F.Hinds:

Independent and family-run, right from the start.

Ever since George Henry Hinds opened our first store in 1856, we’ve built our reputation on family values.

Now run by the sixth generation of Hinds members, we have over 1,000 incredible staff across 118 stores and our Uxbridge HQ. They may not all share the Hinds name, but they’re all part of the family. And that family feel is what makes the service we offer you so personal.

From diamonds to gemstones, gold to silver, watches to clocks and gifts to collectibles – we’ve been offering high-quality jewellery at affordable prices for nearly 170 years.

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F.Hinds 5 star review on 12th August 2026

3099

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a rose on sat 18th April and sent it off for engraving which the lady ensured me it would be ready for Monday the 20th as it was a birthday present from my daughter to her mother, her birthday was the following day. It is now the 24th and I still haven't received anything or any notification to say its ready. My 8 year old daughter was extremely upset that she didn't have a present for her. I will be coming in for a refund and to tell the lady who served me that she's a liar and shouldn't dupe customers, she should of just said they couldn't do it in time and I could of got something else.”

Helpful Report

(Bradford) - Posted 3 months ago

“A poor customer service by a sales person who was looking weird at us and she didn't have proper manners to entertain customers.”

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(Hounslow) - Posted 8 months ago

“Diamond fell off been in for repair 3 times before that aswell”

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Posted 1 year ago

“Poor service and quality brought 2 items both broke in same place having g to wait 3 weeks with insurance bang out of order will be getting inconstant with trading standards if not sorted or full refund”

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Posted 1 year ago

“I bought a wrist watch for my husband which broke down after few weeks When I took it back I was told it’s not covered by warranty I went to India and they repaired it for 300 rupees which is £3 I will never use you again”

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(Trowbridge) - Posted 2 years ago

“Every thing in the branch 10/10 , However your email has spoilt my surprise for my wife’s birthday tomorrow, we use the same email address .!!! after 50years of marriage I like to give a gift which she traditionally is a special surprise this was a birthday gift sorry you have ruined the whole day tomorrow iam not a happy man 🥵🥵”

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(Redditch) - Posted 2 years ago

“Very disappointed only 3 time wearing it just went to take it off and the amythist is missing.”

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Posted 2 years ago

“I can't post a review until I get word of the 4 silver chains I ordered last Monday and should have been received by now at the Stirling shop ! ?”

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Posted 2 years ago

“Went into your store in York designer outlet I asked to view a bracelet that was £399 after trying it on I said I wanted to buy it . I was with two other members of my family and was paying cash . One of my family members over heard two members of staff saying oh no they are paying with cash as though I was doing something wrong . I was just given the bracelet in a box with my receipt and no bag to place it in I only had with me a small Handbag so I asked for a bag the assistant was quiet put out saying she only had big bags to which I said I had no where to put it so could I please have the bag . £399 I spent if the bracelet was not for a present I would have walked out and spent my money somewhere else .”

Helpful Report

Posted 2 years ago

“I bought an alarm clock for £15. I said yes to a a cardboard gift box and was billed £21.98 Nearly £7 for a gift box , they’re having a laugh! Didn’t realise until I got home that I’d been charged for two gift boxes (only got one)-feel a right mug. I’ll never go there again!”

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(Patchway) - Posted 2 years ago

“Couldn't find the order I reserved online even though I called and the lady confirmed to come and collect I was waiting 25mins”

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(Bristol) - Posted 2 years ago

“Never bought earings”

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Posted 2 years ago

“You gave me a broken watch and you didn't replace it”

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(Weston-super-Mare) - Posted 2 years ago

“Firstly I must say, my input is not against your store staff, as they were very helpful. I purchased in June a pair of earrings costing £175, that had a glittery band in the centre, it turned out that this was only a glued-on piece of glittery tape, a bit of a con. I took them back to the store for repair, when I collected them today nothing had been done, albeit they offered me 25% off another purchase. they could of at least glued the band back on. what makes it worse is that these were purchased from an inheritance, I think this may be my last purchase at Hinds, very disappointed.”

Helpful Report

(Bracknell) - Posted 2 years ago

“Terrible customer services no help, rude staff.”

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(Fleet) - Posted 2 years ago

“Awful jewellery the chain broke as it was being put on n the stud was not silver n made my ear turn a funny colour.”

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(Hounslow) - Posted 2 years ago

“I was informed I would get a 10 off in my next purchase. The voucher code to receive the 10 off will only be sent to my email and the timeline is unknown. It's been 3 weeks since I purchased. Unfortunately, this is preventing me from buying gifts for my family on time. This process is slow and needs to be quick so customers can buy products quickly.”

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(Banbury) - Posted 2 years ago

“after waiting 3 months finally got ring to fit”

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(Weston-super-Mare) - Posted 2 years ago

“Was told ring had to be ordered would take 6weeks which was fine, waited till 10weeks then had to chase as had no contact”

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(Horsham) - Posted 2 years ago

“The initial experience from a sales perspective was great, however ever since then it's been extremely poor. A ring I purchased required a re-size. 3 weeks later (after being told it would take a week) and multiple calls later, we still do not have the ring. Staff seem extremely passive and seem to not have any urgency considering the price of the ring and the sentimental value of it. Again, the sales process was fine and helpful. Everything since has been below-par and extremely disappointing. The ring is beautiful however if I could re-purchase I would avoid F.Hinds.”

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(Coventry) - Posted 2 years ago

F.Hinds is rated 4.9 based on 62,359 reviews