Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 8,310 Reviews

94 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 1st March 2026

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a hip flask with initials. The order was close to Christmas. I received efficient emails concerning the order and it's despatch and it arrived in time. The flask was as ordered with the initials in the right place.”

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Posted 2 months ago

“The product is great just as advertised, shipping was incredibly fast even days before Christmas! A very happy customer and will be purchasing from here again, thank you!”

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Posted 2 months ago

“Extremely helpful to me when I got myself muddled up ordering on the Internet! Lady I spoke with on the telephone was great and had me sorted in no time - delivery was great also so many thanks to Farrar and Tanner”

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Posted 2 months ago

“Wrong item sent. Customer service via email not helpful at all.”

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Posted 2 months ago

Hi Abeigh, I am very sorry to hear that the wrong item was sent. I can see we replied apologising for the error and offered a couple of solutions. We were unable to send the correct item as it was out of stock, which I think is what led to the mistake when sending your order, so my colleague offered a partial refund to keep the alternative colourway, or a return for a full refund. Please accept our sincere apologies for the mistake made and frustration caused. Kind regards, Stacey

Posted 2 months ago

“First class, perfect transaction”

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Posted 2 months ago

“I was originally delighted that my parcel arrived quickly, but then found out the wrong product had been sent. I did get a swift response to my email and submitted photos of the wrong product as requested. Now I am waiting for the issue to be resolved and waiting for the correct product to be sent to me. Sadly, I have missed the chance to give it to my son as the Christmas present he wanted to take with him on his New Year skiing holiday. I gave 2 stars only for the quick delivery and quick response and will be happy to upgrade this review if I get the correct product quickly and without further stress.”

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Posted 2 months ago

Hi Susan, I am so sorry for the trouble. I can see we're waiting for a response from you as of 29th December. Would you be able to reply to us so we can get this resolved straight away for you? Best wishes and my apologies once again for the issue, Stacey

Posted 2 months ago

“Good quality and quick delivery”

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Posted 2 months ago

“The online purchase procedure was easy to complete, the delivery process was very quick, I was kept informed as to what stage my purchase would be delivered and most important the wallet I purchased exceeded my expectations as to quality .”

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Posted 2 months ago

“Lovely packing and product. Delivered with care.”

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Posted 2 months ago

“The item has not been delviered as DPD have stated a problem at the Bristol Hub and cannot get it out for delivery . As of 28th December still no idea when the item will be sent out.”

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Posted 2 months ago

Hi Stuart, I am so sorry to see this. I can see my colleague has been looking into this for you and has emailed you with a couple of solutions. I am very sorry for the issue with the courier, I hope we can get this sorted for you quickly! Kindest regards, Stacey

Posted 2 months ago

“Haven’t received item yet.”

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Posted 2 months ago

Hi Victoria, I am very sorry to hear this. Your Royal Mail tracking shows it was delivered on 23rd December. Could you let us know if it has not arrived at customerservice@outdoor365.co.uk and we can assist. Kindest regards, Stacey

Posted 2 months ago

“Prompt delivery in time for Christmas despite late order thank you”

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Posted 2 months ago

“Exceptional service , fast delivery and quality products”

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Posted 2 months ago

“Excellent service, very well packed and a bag that will last for years.”

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Posted 2 months ago

“Excellent service”

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Posted 2 months ago

“Hi the wine was a present for my son I hope he likes it. The only complaint was the wooden box which was quite harsh to touch and easy to get a splinter. Maybe take this on board.”

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Posted 2 months ago

“Good product which arrived in plenty of time.”

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Posted 2 months ago

“Item came in perfect condition, i was able to track it through royal mail. having a range of delivery options was useful especially before christmas. i appreciate the opportunity for feedback.”

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Posted 2 months ago

“Excellent service. Thank you.”

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Posted 2 months ago

“The items we purchased arrived promptly and were well packaged. Very pleased with our purchases and service”

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Posted 2 months ago

Farrar & Tanner is rated 4.8 based on 8,310 reviews