Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 9,012 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 25th July 2026

562

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order a month ago and still haven't received my item. The team seems to have made a shipping error and customer service has been very slow and inattentive to detail. I am hoping I might get my item tomorrow but not entirely sure, since they've once again made a mistake on the address.”

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Posted 4 years ago

“Easy to order. Fast delivery. Did request for it to be gift wrapped with a happy birthday message however this was not done.”

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Posted 4 years ago

“We paid for express delivery and the product came quickly (even sooner than expected). However, the product was a bit messy and had a mark on the front from where the stags head was glued on. Unfortunately this was needed quickly as a gift and we did not have time to return. This should have been noticed when the product was being engraved, it was very obvious and I noticed it as soon as I took the product out of the package.”

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Posted 5 years ago

“The handle was very flimsy and the edges rough to sharp for a small hand tool not very good”

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Posted 5 years ago

“Hi Product was fine but I paid for next day delivery for a birthday present but it didn’t come on time. I notified and with a bit of communication it was resolved and the next day delivery charge was refunded. But the present was too late for the birthday and I had to post it on afterwards as t arrived too late for me to take with me on the birthday visit. This was disappointing and I felt I paid extra to guarantee this not happening. I was hoping to find a reliable company, I like your brand, for future dealings. We have recently set up a forest school in Staffordshire. Thanks”

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Posted 5 years ago

“Amazing pocket watch! Incredibly fast delivery! Great customer service! However, instructions on how to use the watch and set it up were incredibly poor. I had to email for the instructions and even those were poor so had to find instructions myself. The link that was sent to me was for another watch seller who in fact was selling the same pocket watch + free engraving for £20 less with the added benefit of free tracked delivery and being able to choose your own chain so I feel a bit ripped off for that! But other than that, the product is good and the packaging and delivery is good!”

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Posted 5 years ago

“It’s a nice product. When we opened the wooden box it was broken so had a decision to make on whether to repair or return and decided to repair as it was just the join that needed glueing. The pieces are plastic and not wood which was my main disappointment”

Helpful Report

Posted 5 years ago

“The chessboard arrived quickly and looks good quality, but disappointingly there was a flaw in the laminate hence three stars- see photos”

Farrar & Tanner 3 star review on 19th February 2021

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Posted 5 years ago

“The service was first-class and the product high quality, but with a design flaw (or inaccurate photographic representation). The 'black' chess pieces were illustrated as a brownish marble colour but on receipt were found to be a really pale/translucent beige. In poor light, it is really difficult to tell the 'black' and white pieces apart. If I had bought the set for myself, I would have returned it, but as it was a Christmas present to someone else, this was not possible.”

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Posted 5 years ago

“Disappointed they didn't engrave as requested. They gave me a refund but that is hardly the point. I wanted it done as a surprise.”

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Posted 5 years ago

“Good quality , but a devil to open if you have arthritic hands.”

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Posted 5 years ago

“Price, service, product and delivery all good. But, waste of money having the personalised script. The font and lettering were great, but it was written on the upward angle of the knife block, directly underneath the knives, rendering it out of sight from a normal standing position if they are placed on a counter-top (unless you're 3' 6" tall). I suppose I thought it would be on the side of the block. I would recommend not to have the lettering done on the knife block.”

Farrar & Tanner 3 star review on 21st December 2020

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Posted 5 years ago

“My order arrived super fast but sadly in the wrong finish. It has now been replaced & I am told that a returns label is on its way here for the original one. Mistakes happen but it wasn't easy to let the company know of the error. The pocket watch however is stunning and will be treasured.”

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Posted 5 years ago

Dear Sarah, I'm sending the correct watch to you - I'm so sorry that you received the wrong one. I can only put this down to Christmas covid madness, long night shifts and very tired engravers. It should not have happened and of course we will correct it for you in time for Christmas. I've tried to call but not been able to reach you. The new watch will be with you by tomorrow with a returns label for the incorrect one. I hope you have a happy Christmas, Jude Farrar & Tanner Customer Service

Posted 5 years ago

“I’m sorry but can’t give any stars yet so have gone down the middle. It’s a Christmas present and not been opened yet”

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Posted 5 years ago

“The board is really nice but the counters are a bit light and cheap / plastic. I'll buy replacement counters but a bit disappointed given the cost and quality of the board - let down by the counters.”

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Posted 5 years ago

“The glass was perfect, my only criticism was the printed wording was not straight. As it was a gift I didn’t have time to return it :(”

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Posted 5 years ago

“Product arrived on time. I particularly liked their commitment to plastic free packaging. However, I was surprised to find a record of a credit reference search on my credit report, which is intrusive, excessive and unnecessary for a single debit card purchase. For this reason I deducted 2 stars.”

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Posted 5 years ago

Dear Sir, As the product you purchased was a bladed item it is a legal requirement for us to check that you are over 18. You can find full details on this page: https://www.farrar-tanner.co.uk/age-restricted-products-i80

Posted 5 years ago

“Lovely idea with the engraved box with port inside. I Was disappointed with the quality of the finish on the box but asides that the order came quickly so can’t fault the service”

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Posted 5 years ago

“I bought a Witness knife and the ordering/delivery was fast and efficient. The product was okay but the blade had a tiny nick in towards the point. It did not really affect the use of the knife but I was disappointed with the quality control.”

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Posted 5 years ago

“Overall the price I paid, delivery, etc were fine, however I feel the engraving service let F&T down on this occasion. No option was given as to which side of the handle the engraving would appear on. I erroneously assumed they would use the side with no branding as it result in a clean, uncluttered finish. Instead they chose to squeeze the engraving at one end of the handle on the same side as the Opinel branding leading to a very crushed and cluttered aesthetic. At just under £50 for an Opinel complete with the engraving I would have expected a bit more thought to have gone into the process. The knife was intended as part of a “landmark” birthday gift for a forager, however given the knifes appearance I decided just to give it to them and come up with something else for their birthday. So at least they will get an extra present, but I’m left disappointed with F&T.”

Farrar & Tanner 3 star review on 1st September 2020

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Posted 5 years ago

Dear Colin, apologies for the engraving position, it doesnt look great. We have discussed with the engraving team and they have been instructed to engrave on the reverse on this tool. We are sending you another knife engraved correctly free of charge. Many thanks and apologies for the inconvenience. Kind regards - Matt

Posted 5 years ago

Farrar & Tanner is rated 4.8 based on 9,012 reviews