Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,560 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,560 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 20th May 2025

Farrar & Tanner 5 star review on 26th April 2025

Karen

506

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was a late but that was Royal Mails fault I believe. Perhaps you should change standard delivery firm.”

Helpful Report

Posted 2 years ago

Thank you for your review, I am sorry to see that Royal Mail delivered your order later than expected and we appreciate your feedback. Please be assured we monitor our delivery times so this is helpful, we find Royal Mail are currently the most reliable courier but do offer alternative couriers at checkout if you prefer.

Posted 2 years ago

“Website easy to use, ordered a gift set for Father’s Day, kept up to date with how order was processed and when delivery was going to be only to find out that when I gave it to my dad on Father’s Day they had sent me the wrong size so a Father’s Day gift ended in disappointment! Contacted customer service and received a swift email reply, apologising and offered information on returns/refunds.”

Helpful Report

Posted 2 years ago

“Great product and helpful customer service but let down by delivery partners, twice! I ordered a pair of Dartington crystal glasses and only one was delivered, and that a day earlier than the tracking info and notifications were saying - meaning no-one was home to receive it. Royal Mail then faked the signature of the recipient to make it appear the delivery had been accepted on the tracking receipt. I called customer services who were very apologetic and agreed to send the second glass out by DPD immediately and promised to refund the delivery charge. The second delivery didn't happen at all and I haven't received the delivery charge refund. After another call to customer service the second glass was finally delivered 2 weeks after I placed my order.”

Helpful Report

Posted 3 years ago

Hi Christopher, Many thanks for taking the time to review your purchase and experience shopping with us. I am so sorry to hear of the issues with delivering your order to you. I'm glad you finally received the glasses and I have just refunded the delivery charge as promised. Best wishes Rachel

Posted 2 years ago

“Website needs to be more user friendly for those using mobile phones”

Helpful Report

Posted 3 years ago

“Many thanks to your excellent Customer Service staff to whom I award 5 stars . Once again UPS have failed me.”

Helpful Report

Posted 3 years ago

Hi Margaret, Thank you so much for taking the time to review your shopping experience with us. I'm sorry to hear UPS have let you down with delivery. If there is anything more we can help with on this, please do let us know and we will do what we can to help. Best wishes Rachel

Posted 3 years ago

“Disappointed with quality of cuff link’s, silver was very scratched.”

Helpful Report

Posted 3 years ago

Hi Joanne, Many thanks for taking the time to review your purchase. I am so sorry to hear there is an issue with your cufflinks. I will contact you directly to help resolve the issue. Best wishes Rachel

Posted 3 years ago

“Gloves are lovely, such a shame the packaging was such a let down for the price. I had spend extra to make them look worth the money paid. Presentation is everything hence the 3 stars”

Helpful Report

Posted 3 years ago

“Lovely quality chess set and very happy with it. Let down badly unfortunately by the extremely cheap case and interior of the presentation box - it was a gift. Happy to have paid more for leather and non-polystyrine padding as this is what the chess set will live in for its lifetime and will very quickly fall apart.”

Helpful Report

Posted 3 years ago

“Good quality axe for sure however the writing on the engraved handle was much smaller than I was expecting (the brand name is much bigger!) and the case had a faulty popper so can’t stay closed. Emailed the day it was received but a week later I have still not received a response.”

Farrar & Tanner 3 star review on 24th February 2022

Helpful Report

Posted 3 years ago

“I ordered a chess board and the wrong board was delivered. The customer services was very good and responded quickly and we managed to come to a agreement and I kept the board that was sent to me and received some money back. I would buy from them again I think this was just a random mistake.”

Helpful Report

Posted 3 years ago

“Display box poor, broken, all loose.”

Helpful Report

Posted 3 years ago

“I was disappointed to receive the product in a torn box. There were 4 tears, 2 were sellotaped. I realise it was reduced in price but didn’t expect the poor packaging.”

Farrar & Tanner 3 star review on 26th December 2021

Helpful Report

Posted 3 years ago

“Package really poor - looked as though it had been used before!! Not good quality looking product!!”

Helpful Report

Posted 3 years ago

“Its a good quality piece and the delivery time was good. I was happy to pay a bit more for this pocket watch over others I saw as it mentioned the message would be engraved, however it was not an engraving, the letters on the back were just printed on. Not quite what I'd hoped for in terms of a wedding gift for my best friend. Its a shame but I am now unlikely to use them again. The instructions given are not too helpful either.”

Helpful Report

Posted 3 years ago

“I placed an order a month ago and still haven't received my item. The team seems to have made a shipping error and customer service has been very slow and inattentive to detail. I am hoping I might get my item tomorrow but not entirely sure, since they've once again made a mistake on the address.”

Helpful Report

Posted 3 years ago

“Easy to order. Fast delivery. Did request for it to be gift wrapped with a happy birthday message however this was not done.”

Helpful Report

Posted 3 years ago

“We paid for express delivery and the product came quickly (even sooner than expected). However, the product was a bit messy and had a mark on the front from where the stags head was glued on. Unfortunately this was needed quickly as a gift and we did not have time to return. This should have been noticed when the product was being engraved, it was very obvious and I noticed it as soon as I took the product out of the package.”

Helpful Report

Posted 3 years ago

“The handle was very flimsy and the edges rough to sharp for a small hand tool not very good”

Helpful Report

Posted 3 years ago

“Hi Product was fine but I paid for next day delivery for a birthday present but it didn’t come on time. I notified and with a bit of communication it was resolved and the next day delivery charge was refunded. But the present was too late for the birthday and I had to post it on afterwards as t arrived too late for me to take with me on the birthday visit. This was disappointing and I felt I paid extra to guarantee this not happening. I was hoping to find a reliable company, I like your brand, for future dealings. We have recently set up a forest school in Staffordshire. Thanks”

Helpful Report

Posted 3 years ago

“Amazing pocket watch! Incredibly fast delivery! Great customer service! However, instructions on how to use the watch and set it up were incredibly poor. I had to email for the instructions and even those were poor so had to find instructions myself. The link that was sent to me was for another watch seller who in fact was selling the same pocket watch + free engraving for £20 less with the added benefit of free tracked delivery and being able to choose your own chain so I feel a bit ripped off for that! But other than that, the product is good and the packaging and delivery is good!”

Helpful Report

Posted 3 years ago

Farrar & Tanner is rated 4.8 based on 6,560 reviews