Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Farrar & Tanner Reviews

4.8 Rating 5,902 Reviews

95 %

of reviewers recommend Farrar & Tanner

Company Reviews

Product Reviews

4.8

Based on 5,902 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

Write Your review

Tell us how Farrar & Tanner made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farrar & Tanner 5 star review on 3rd May 2024

Farrar & Tanner 5 star review on 25th April 2024

Farrar & Tanner 5 star review on 18th April 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 22nd March 2024

Farrar & Tanner 5 star review on 19th March 2024

434

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s a nice product. When we opened the wooden box it was broken so had a decision to make on whether to repair or return and decided to repair as it was just the join that needed glueing. The pieces are plastic and not wood which was my main disappointment”

Posted 3 years ago

“The chessboard arrived quickly and looks good quality, but disappointingly there was a flaw in the laminate hence three stars- see photos”

Farrar & Tanner 3 star review on 19th February 2021

Posted 3 years ago

“The service was first-class and the product high quality, but with a design flaw (or inaccurate photographic representation). The 'black' chess pieces were illustrated as a brownish marble colour but on receipt were found to be a really pale/translucent beige. In poor light, it is really difficult to tell the 'black' and white pieces apart. If I had bought the set for myself, I would have returned it, but as it was a Christmas present to someone else, this was not possible.”

Posted 3 years ago

“Disappointed they didn't engrave as requested. They gave me a refund but that is hardly the point. I wanted it done as a surprise.”

Posted 3 years ago

“Good quality , but a devil to open if you have arthritic hands.”

Posted 3 years ago

“Price, service, product and delivery all good. But, waste of money having the personalised script. The font and lettering were great, but it was written on the upward angle of the knife block, directly underneath the knives, rendering it out of sight from a normal standing position if they are placed on a counter-top (unless you're 3' 6" tall). I suppose I thought it would be on the side of the block. I would recommend not to have the lettering done on the knife block.”

Farrar & Tanner 3 star review on 21st December 2020

Posted 3 years ago

“My order arrived super fast but sadly in the wrong finish. It has now been replaced & I am told that a returns label is on its way here for the original one. Mistakes happen but it wasn't easy to let the company know of the error. The pocket watch however is stunning and will be treasured.”

Posted 3 years ago

Dear Sarah, I'm sending the correct watch to you - I'm so sorry that you received the wrong one. I can only put this down to Christmas covid madness, long night shifts and very tired engravers. It should not have happened and of course we will correct it for you in time for Christmas. I've tried to call but not been able to reach you. The new watch will be with you by tomorrow with a returns label for the incorrect one. I hope you have a happy Christmas, Jude Farrar & Tanner Customer Service

Posted 3 years ago

“I’m sorry but can’t give any stars yet so have gone down the middle. It’s a Christmas present and not been opened yet”

Posted 3 years ago

“The board is really nice but the counters are a bit light and cheap / plastic. I'll buy replacement counters but a bit disappointed given the cost and quality of the board - let down by the counters.”

Posted 3 years ago

“The glass was perfect, my only criticism was the printed wording was not straight. As it was a gift I didn’t have time to return it :(”

Posted 3 years ago

“Product arrived on time. I particularly liked their commitment to plastic free packaging. However, I was surprised to find a record of a credit reference search on my credit report, which is intrusive, excessive and unnecessary for a single debit card purchase. For this reason I deducted 2 stars.”

Posted 3 years ago

Dear Sir, As the product you purchased was a bladed item it is a legal requirement for us to check that you are over 18. You can find full details on this page: https://www.farrar-tanner.co.uk/age-restricted-products-i80

Posted 3 years ago

“Lovely idea with the engraved box with port inside. I Was disappointed with the quality of the finish on the box but asides that the order came quickly so can’t fault the service”

Posted 3 years ago

“I bought a Witness knife and the ordering/delivery was fast and efficient. The product was okay but the blade had a tiny nick in towards the point. It did not really affect the use of the knife but I was disappointed with the quality control.”

Posted 3 years ago

“Overall the price I paid, delivery, etc were fine, however I feel the engraving service let F&T down on this occasion. No option was given as to which side of the handle the engraving would appear on. I erroneously assumed they would use the side with no branding as it result in a clean, uncluttered finish. Instead they chose to squeeze the engraving at one end of the handle on the same side as the Opinel branding leading to a very crushed and cluttered aesthetic. At just under £50 for an Opinel complete with the engraving I would have expected a bit more thought to have gone into the process. The knife was intended as part of a “landmark” birthday gift for a forager, however given the knifes appearance I decided just to give it to them and come up with something else for their birthday. So at least they will get an extra present, but I’m left disappointed with F&T.”

Farrar & Tanner 3 star review on 1st September 2020

Farrar & Tanner 3 star review on 1st September 2020

Posted 3 years ago

Dear Colin, apologies for the engraving position, it doesnt look great. We have discussed with the engraving team and they have been instructed to engrave on the reverse on this tool. We are sending you another knife engraved correctly free of charge. Many thanks and apologies for the inconvenience. Kind regards - Matt

Posted 3 years ago

“Only 3 because I wanted a small wallet and it’s just normal size .”

Posted 3 years ago

“The item is great quality but unfortunately came scuffed and damage and it was a Father’s Day present!!”

Posted 3 years ago

“I bought a whittling knife as a Present for Father’s Day, I paid extra for engraving. I was a bit disappointed when it came that the engraving is on the side of the handle with all the branding on, meaning that my little girls dad didn’t even realise it was engraved. The other side of the handle is totally bare, why would it have been done on that side? It’s not something that can be proudly displayed as intended. Such a shame because everything else is just perfect.”

Posted 3 years ago

“The razor we bought was beautifully packaged and the name engraving was lovely. The razor was visually great, however you have focused too much on the aesthetics of the razor and not the functionality of it needing to actually be functioning effectively as a razor. The razor only has one blade on it, which we did not realise upon purchase, and as a result has cut my husbands face while using it. The razor will now, consequently not be used.”

Posted 3 years ago

“Was happy with F&T and delivery times but knives were blunt when they arrived which wasn't very impressive when F&T claimed they RRP at £160”

Posted 3 years ago

“The product was as described and arrived in good time (under the present circumstances) However was not happy with customer services when I tried to get in touch!!”

Posted 3 years ago

«
1
...
2
3
4
5
6
»

Farrar & Tanner is rated 4.8 based on 5,902 reviews