Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 9,010 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 25th July 2026

562

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have bought as gift for my husband for Xmas. Prompt delivery and very well packaged, but glad I checked product before wrapping. I was disappointed to find the cover with what looked liked wash smear marks all over it, I had to give it a polish. Also the personalisation I thought would be done in gold lettering, not so, it was printed into the leather instead.”

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Posted 3 years ago

“Actual product looks very good. However was sent in a scruffy gift box that looked to have been damaged whilst packaged. Asked for another to be sent out to me as the product is a gift but I am still waiting for this.”

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Posted 3 years ago

“My order of a black leather A4 zipped folio arrived promptly and looks as described - I'm sure my son will be delighted with it. However, the personalised naming on the bottom right of the file is not embossed deeply enough, so not very clear at all. Also, the tissue wrapping of the file did not cover it and was crumpled - not packed with care inside the box... this may seem a small point but it gave a disappointing first impression when opened, and clashed with the classy branding and goods Farrar & Tanner portray. I will rewrap before gifting!”

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Posted 3 years ago

Hi Sarah, Thank you for your review - I appreciate your comments and will check with our warehouse to make sure that this does not happen again, the presentation really does make a difference to the gift so I am disappointed that more care wasn't taken. I hope he does like it when opening today! I've emailed you directly as well. Kind regards, Jude Customer Service Manager

Posted 3 years ago

“Prompt service but disappointed the engraved name done on same side as the Opinel logo so didn't stand out”

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Posted 3 years ago

“Product was excellent,but it arrived in a plastic bag.”

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Posted 3 years ago

“Gift recipient was sent invoice and there was no facility to say who the gift was from. Otherwise the product itself was satisfactory”

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Posted 3 years ago

“Delivery was a late but that was Royal Mails fault I believe. Perhaps you should change standard delivery firm.”

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Posted 4 years ago

Thank you for your review, I am sorry to see that Royal Mail delivered your order later than expected and we appreciate your feedback. Please be assured we monitor our delivery times so this is helpful, we find Royal Mail are currently the most reliable courier but do offer alternative couriers at checkout if you prefer.

Posted 4 years ago

“Website easy to use, ordered a gift set for Father’s Day, kept up to date with how order was processed and when delivery was going to be only to find out that when I gave it to my dad on Father’s Day they had sent me the wrong size so a Father’s Day gift ended in disappointment! Contacted customer service and received a swift email reply, apologising and offered information on returns/refunds.”

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Posted 4 years ago

“Great product and helpful customer service but let down by delivery partners, twice! I ordered a pair of Dartington crystal glasses and only one was delivered, and that a day earlier than the tracking info and notifications were saying - meaning no-one was home to receive it. Royal Mail then faked the signature of the recipient to make it appear the delivery had been accepted on the tracking receipt. I called customer services who were very apologetic and agreed to send the second glass out by DPD immediately and promised to refund the delivery charge. The second delivery didn't happen at all and I haven't received the delivery charge refund. After another call to customer service the second glass was finally delivered 2 weeks after I placed my order.”

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Posted 4 years ago

Hi Christopher, Many thanks for taking the time to review your purchase and experience shopping with us. I am so sorry to hear of the issues with delivering your order to you. I'm glad you finally received the glasses and I have just refunded the delivery charge as promised. Best wishes Rachel

Posted 4 years ago

“Website needs to be more user friendly for those using mobile phones”

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Posted 4 years ago

“Many thanks to your excellent Customer Service staff to whom I award 5 stars . Once again UPS have failed me.”

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Posted 4 years ago

Hi Margaret, Thank you so much for taking the time to review your shopping experience with us. I'm sorry to hear UPS have let you down with delivery. If there is anything more we can help with on this, please do let us know and we will do what we can to help. Best wishes Rachel

Posted 4 years ago

“Disappointed with quality of cuff link’s, silver was very scratched.”

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Posted 4 years ago

Hi Joanne, Many thanks for taking the time to review your purchase. I am so sorry to hear there is an issue with your cufflinks. I will contact you directly to help resolve the issue. Best wishes Rachel

Posted 4 years ago

“Gloves are lovely, such a shame the packaging was such a let down for the price. I had spend extra to make them look worth the money paid. Presentation is everything hence the 3 stars”

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Posted 4 years ago

“Lovely quality chess set and very happy with it. Let down badly unfortunately by the extremely cheap case and interior of the presentation box - it was a gift. Happy to have paid more for leather and non-polystyrine padding as this is what the chess set will live in for its lifetime and will very quickly fall apart.”

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Posted 4 years ago

“Good quality axe for sure however the writing on the engraved handle was much smaller than I was expecting (the brand name is much bigger!) and the case had a faulty popper so can’t stay closed. Emailed the day it was received but a week later I have still not received a response.”

Farrar & Tanner 3 star review on 24th February 2022

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Posted 4 years ago

“I ordered a chess board and the wrong board was delivered. The customer services was very good and responded quickly and we managed to come to a agreement and I kept the board that was sent to me and received some money back. I would buy from them again I think this was just a random mistake.”

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Posted 4 years ago

“Display box poor, broken, all loose.”

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Posted 4 years ago

“I was disappointed to receive the product in a torn box. There were 4 tears, 2 were sellotaped. I realise it was reduced in price but didn’t expect the poor packaging.”

Farrar & Tanner 3 star review on 26th December 2021

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Posted 4 years ago

“Package really poor - looked as though it had been used before!! Not good quality looking product!!”

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Posted 4 years ago

“Its a good quality piece and the delivery time was good. I was happy to pay a bit more for this pocket watch over others I saw as it mentioned the message would be engraved, however it was not an engraving, the letters on the back were just printed on. Not quite what I'd hoped for in terms of a wedding gift for my best friend. Its a shame but I am now unlikely to use them again. The instructions given are not too helpful either.”

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Posted 4 years ago

Farrar & Tanner is rated 4.8 based on 9,010 reviews