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Farrar & Tanner Reviews

4.8 Rating 5,901 Reviews

95 %

of reviewers recommend Farrar & Tanner

Company Reviews

Product Reviews

4.8

Based on 5,901 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 3rd May 2024

Farrar & Tanner 5 star review on 25th April 2024

Farrar & Tanner 5 star review on 18th April 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 22nd March 2024

Farrar & Tanner 5 star review on 19th March 2024

434

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perhaps I didn't read the website correctly, but when I purchased the item I thought it was made in the UK. I would not have purchased the item if I knew it was made in China.”

Posted 3 years ago

“Quite a nice glass although the finishing where the join between glass and pewter isn't very pretty. fix that and it would be another couple of stars. Shame.”

Posted 4 years ago

“Fast delivery to NZ. The hip flask was well presented in a gift box, and quality of pewter product was good. Personalised engraving was good, although I would've preferred a 'stamped' look into the metal, and had emailed asking about this but did not receive a reply. I was disappointed with the quality of the leather, as I was expecting a really good quality leather, but it was more of a thin leather lining. And the funnel quality was made of terrible plastic. Overall I was happy with the actual hip flask itself, and the option of engraving was fantastic.”

Posted 4 years ago

“Don’t remember what I brought. Oh yes. A trug. Yes it arrived quickly, not too much packaging and was .... fine.”

Posted 4 years ago

“Very good delivery service, although I did opt for and pay for it. Disappointed with the quality of the product but didn’t have time to send it back as was gifting it a couple of days later. I bought an expensive chrome plated pocket watch for my fiancé for his birthday, which is for him to wear to our wedding next month, so it was quite upsetting to find the chrome on the front is pitted in places. Quality review of product by your staff was missing. Won’t be purchasing from you again, I don’t even think the value should be half the price of what I paid for the quality you send out. But then that’s the bad part of buying online, you don’t get to see what you’re buying until it arrives, still shame on you F&T for selling below quality items.”

Posted 4 years ago

Dear Tanya, Sorry to hear that your product was not up to standard this sounds disappointing especially as it was for a wedding. Had you called us to let us know we could have sent out a replacement for you. Alternatively we you can send back to us for a full refund. Many thanks. Matt

Posted 4 years ago

“Poor delivery, nice product.”

Posted 4 years ago

Hi, I'm glad you liked the product - I'm sorry you were not happy with the delivery. We've got the order as being placed late afternoon on Monday, dispatched on Tuesday and delivered on Thursday morning in Dublin, which looks like all went well from this end, I may have missed something? Please do let us know if all is not well. Best wishes, Jude

Posted 4 years ago

“I was a bit disappointed with this. I ordered a bottle of wine in a personalised box. I had a problem with the website which wouldn’t allow me to set out the inscription as I wanted so I rang and was assured they would do it as I requested However none of my requests were met. Also the lid of the box was damaged and I didn’t have time to get another one. On the whole disappointed”

Posted 5 years ago

“Not the best service overall compounded by the fact that my recipient had a redirection in place that I was unaware of ,the gift was in any case late in arriving I had to pay an extra £5.95 for gift wrapping to ensure a gift card was included , that isn’t stated on the website . Chasing up the late delivery I was given misinformation by customer service which meant that the 2nd parcel they sent out ( to replace the first) didn’t go as promised and was again late After complaining I have been given a £20 credit to use in any of this companies other businesses Given that the majority are linked to outdoor pursuits I did not feel that was appropriate , however the MD of the company did and he advised that the company was already standing the cost of the return postage on the first missing item Rather missing the point there I think ....”

Posted 5 years ago

“It is a Christmas present so not known if recipient will be happy Thought packaging could have been a little more protective”

Posted 5 years ago

“The belt was good quality with a nice non shiny buckle - some concerns that it may be too wide for trouser loops, but just fitted, would have been good to have known width as well as length. The belt arrived very quickly, however, it was folded in half in a jiffy type bag....why did they not roll the belt and put into a smaller bag, which would have meant that it would not have a heavy fold half way down the item?”

Posted 5 years ago

“This was bought as a gift and as yet has not been opened. Will let you know once the birthday boy has opened it and tries it out on Sunday!!!”

Posted 5 years ago

“I bought a set of sabatier kitchen knives. They were delivered on time and securely wrapped. The knives are very light weight. The only down sound is the personalised inscription is tiny. Needs to be bigger font and in black against the stainless steel background.”

Posted 5 years ago

Hi There, I am happy to hear you are satisfied with the product and that it arrived on time. I am sorry the engraving was not as big as you expected. We have standard size of the engraving on this item. You could have returned this to us to be redone for your as we do offer Free return service for 60days from purchasing a product. Kind Regards, Sabina

Posted 5 years ago

“Arrived really quickly, item as described but was disappointed with the presentation box it came in and managed to cut myself on the small nail which stops the box from opening”

Posted 5 years ago

“The personalised presentation box made the difference, a really nice touch. Would have got 5 stars but the express delivery I payed for (as it was a birthday present) did not materialise. It didn’t arrive in time. Apart from that a lovely gift”

Posted 5 years ago

“I ordered a set of 4 engraved steak knives for my husband as an anniversary gift. The knives themselves are very nice quality. However, they had very obvious fingerprints on the metal (presumably where the person had removed them to engrave) they also were loose from their housing in the box so I had to replace them properly before wrapping. The box itself was a little bashed. Overall shoddy appearance on arrival. Polished them up and straightened the box so it was ok in the end.”

Posted 5 years ago

“I purchased the boxed champagne as a wedding gift. As a nice touch I paid extra for the box to be engraved. On receipt, I was a little shocked at the engraving. To be honest it looked tacky!”

Farrar & Tanner 3 star review on 29th June 2018

Posted 5 years ago

Hi Jane Sorry to hear you didnt like the engraving. There is a clear example on the website showing how this will look. I think by selecting 'Comic Sans' as the font this may have affected the look of the finished product. Happy to send out a blank box free of charge if required - many thanks

Posted 5 years ago

“Amazing gift for the price, loved the personalised wooden box. I was really disappointed that I paid for it to be gift-wrapped and it wasn't. If it wasn't for that - 5/5!”

Posted 5 years ago

Hi Ruth, Apologise for your item not being gift wrapped, seems to have been an oversight in the packing department. We have refunded your gift wrap fee.

Posted 5 years ago

“Knife and engraving was really nice. Unfortunately, the tip of the blade had bent in the gift box upon delivery. This was a shame as it was a really nice father's day gift other than that.”

Posted 5 years ago

“I was disappointed that the case the cufflinks arrived in was not the same as what I had seen in the website image. They were also dirty and I had to clean them as the silver was smudged and did not look very good when I opened the box. Overall I was disappointed when I saw them and wouldn't use this brand again.”

Posted 5 years ago

“Amazingly fast delivery! Item looked great but sadly one of the handles has a hole in the leather but I only noticed this when my husband had opened the present on Christmas Day. It’s a shame as it looks really nice otherwise.”

Posted 6 years ago

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Farrar & Tanner is rated 4.8 based on 5,901 reviews