Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 8,997 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

Write Your review

Tell us how Farrar & Tanner made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farrar & Tanner 5 star review on 25th July 2026

562

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Immediately on placing order for 2 personalised wine boxes with wine I amended to exclude wine. This did not happen. Delivery was made and the boxes were wrong. One for Mr Forbes Connor should have been dark red wood BUT both came in light wood. Most unimpressed with first dealings with Farrar & Tanner. Andy Speirs”

Helpful Report

Posted 3 years ago

“This was my first experience dealing with Farrar & Tanner. I have not been too impressed: I tried to amend my order - failed Communications with Farrar & Tanner via email was a bad failure It was difficult to obtain a detailed deliver date 7 time Most importantly, I ordered 2 engraved boxes and one was the wrong box Sorry, this will be my first & last time dealing with them”

Helpful Report

Posted 3 years ago

Hi Andy, I'm very sorry to hear this. We are only a small team and we try our best to get back to all customers in good time. I'm extremely sorry we fell short on this occasion. I have issued a partial refund back to your payment card as an apology. If there's anything more we can do to fix this please do let us know. You can contact me directly - stacey@outdoor365.co.uk. Best, Stacey, Farrar & Tanner

Posted 3 years ago

“Products where not as good as they seemed.”

Helpful Report

Posted 3 years ago

Hi Sharon, Thank you for your review, I'm very sorry to hear that the product's weren't as they seemed. We'd love to get the chance to fix this for you, please can you email me with the problem? My email address is Jamie@outdoor365.co.uk. Kind Regards, Jamie Customer Service

Posted 3 years ago

“Excellent product but very poor delivery: I paid £8 for the next day service and it took three days to arrive.”

Helpful Report

Posted 3 years ago

Hi Helen, Thank you for your review. I'm so sorry to see that DPD had issues delivering your order. I have refunded your shipping fee for you. Kind Regards, Jamie Customer Service

Posted 3 years ago

“The product is as generally good quality although I wasn't expecting plastic counters. The main fail was the packaging. The outer box was damaged due to the packaging box being too small. Not the worst thing but an unnecessary reason to take the shine off a small indulgence.”

Farrar & Tanner 3 star review on 14th March 2023

Helpful Report

Posted 3 years ago

Hi Simon, I'm so sorry to see this. I'd like to fix this for you and have a new box shipped out for you if that's something you'd be interested in? Alternatively I can offer a refund on your shipping fee. We are in the process of upgrading our shipping packaging to avoid this kind of damage happening again. The checkers in the images are plastic, but I will ask the website team to add that information to the description to avoid any disappointment for future purchases. I'd be more than happy for you to get in touch with me directly on stacey@outdoor365.co.uk if there's anything I can do to fix this for you. Kind regards, Stacey Customer Service

Posted 3 years ago

“The engraving looked perfect and I am happy with the quality of the design. However, the blade arrived with several scratches and blemishes. I am disappointed with the handling and quality checks that allowed this through.”

Helpful Report

Posted 3 years ago

Thank you for your review, I am so sorry to hear that blade arrive with scratches, this is most unusual and we'd like to get this fixed for you. Please can you email us with your order number and some pictures of the scratches? Our email address is customerservice@outdoor365.co.uk Kind Regards Jamie Customer Service

Posted 3 years ago

“Very good customer service and product was delivered promptly. Slightly disappointed with chess pieces as some wobble over when placing them possibly due to green felt underneath not being placed centrally under all of the pieces.”

Helpful Report

Posted 3 years ago

Dear Clara, Thank you for your review, My apologies for the this, I do appreciate how this can affect a game of chess. I have emailed you directly to resolve this. Kind Regards, Jamie Customer Service

Posted 3 years ago

“The chess set didn't look like picure at all. Pieces looked different. The soft part inside the storage box is made cheap and quite careless though the set was over 100”

Helpful Report

Posted 3 years ago

Please contact us and we can look into this for you, it's most unusual for our photography to not match up to the product as we do all of our photography in house. We want you to be happy with your purchase so please do get in touch and we can look at what we can do to resolve this for you. Best wishes, Jude

Posted 3 years ago

“I did not order the knife with the cork screw,but did not need the hassle of sending them”

Helpful Report

Posted 3 years ago

“Farrar and tanner”

Helpful Report

Posted 3 years ago

Please could you contact us with your order number so that can check for you - we do post outside of the UK but your order may have been delayed by UK strike action. You can email directly to jamie@outdoor365.co.uk Many thanks, Customer Service

Posted 3 years ago

“The strain or due that was put on the wood was not even and as soon as it was taken out of the box the brass inscription feel off, also the lining on the kids is loose I was disappointed as it was a Christmas present for my son.”

Helpful Report

Posted 3 years ago

“I've not received the item I believe its still with royal mail”

Helpful Report

Posted 3 years ago

“Placed order on the 5th but ihas not arrived. They are not answering the phone and my emails get an automated response. WHY?? You should not be using Royal mail at this time, as you are letting your customers down. The knives are excellent quality, but customer service poor.”

Helpful Report

Posted 3 years ago

Hi Robert, I can see your item is now delivered, the postage cost was refunded as well. Unfortunately, everybody seemed to be experiencing delays with postage and we have been overwhelmed with calls. We are working through calls and emails, and we're pleased to see that parcels are getting delivered although I appreciate that they are arriving late. We are up to date with our dispatch, it's a backlog with Royal Mail that is causing the delay to delivery. Glad the parcel is now safely with you. Best wishes, Jude

Posted 3 years ago

“Gift arrived late because of Royal mail strikes. Farrar and Tanner should claim back their 48hr tracked payment. The gift of course was beautiful.”

Helpful Report

Posted 3 years ago

“Stop using royal mail . Learn from experience I have used you twice with the same delivery let down.”

Helpful Report

Posted 3 years ago

“Ordered vintage cognac leather apron /with engraving Shipping was fine to U.S. (2 weeks) Quality of apron was good Engraving was done but can not see it …very very very small! No contrast color to leather.We wanted a personalized apron for our son in law…”Chef JD “ but as he opens his gift he will not see the engraving!!! You have to look really hard to see it!!!”

Helpful Report

Posted 3 years ago

“Reasonable quality for the price but feel the black band finish in the block is very poor.”

Helpful Report

Posted 3 years ago

Please do contact us at customerservice@outdoor365.co.uk and we will assist with a replacement - if you have any photos to send across that would also be really helpful. Kind regards, Jude

Posted 3 years ago

“Not received the goods yet”

Helpful Report

Posted 3 years ago

So sorry you've not received your order - with the strike action from Royal Mail happening on 25 November as well as 28 November, along with increased orders due to Black Friday, it seems the whole of the postal system has been impacted by this and significant delays have been seen, I hope that the parcel has since arrived. Best wishes, Jude

Posted 3 years ago

“The backgammon board itself is of high quality and very nicely finished. The cheap, light weight plastic counters let down the set - not expected at this price point.”

Helpful Report

Posted 3 years ago

“Have bought as gift for my husband for Xmas. Prompt delivery and very well packaged, but glad I checked product before wrapping. I was disappointed to find the cover with what looked liked wash smear marks all over it, I had to give it a polish. Also the personalisation I thought would be done in gold lettering, not so, it was printed into the leather instead.”

Helpful Report

Posted 3 years ago

Farrar & Tanner is rated 4.8 based on 8,997 reviews