Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,560 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,560 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

Write Your review

Tell us how Farrar & Tanner made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farrar & Tanner 5 star review on 20th May 2025

Farrar & Tanner 5 star review on 26th April 2025

Karen

506

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a returning customer and have no issue with the product or customer service per se. On this occasion the block of knives were a day late and I need them for Christmas Day so went looking elsewhere. I found the same block of knives in a supermarket for £55, £31 less than I paid. The block of knives arrived. I would have returned them but for an extra thick piece of adhesive tape which wrecked the box when I opened it. So, I will not be buying from the company again, sadly.”

Helpful Report

Posted 1 year ago

Hi Alan, Thank you for your review, You're welcome to return this for a refund. Please see returns link below. https://www.royalmail.com/track-my-return#/details/6633 Kind Regards, Jamie Farrar and Tanner

Posted 1 year ago

“Still waiting delivery”

Helpful Report

Posted 1 year ago

Hi David, Thank you for your review, I'm sorry to hear you haven't received your order. I'd love to look into this for you. Please can you email me with your order number. My email address is Jamie@outdoor365.co.uk. Kind Regards, Jamie Farrar&Tanner

Posted 1 year ago

“Quality was not as expected”

Helpful Report

Posted 1 year ago

“Hello Matt; The reason for my rating is due to the fact that even though I paid extra for next day delivery my order did not arrive and it was only that I contacted yourselves on the day of my expected delivery only to find out it was not arriving (see Jamie Smith) for full explanation? Jamie Smith was actually excellent he did his upmost best to resolve the situation as best he could so if I was scoring him personally it would be 10 out of 10! The product itself is superb!”

Helpful Report

Posted 1 year ago

Dear David, firstly apologies for the delay on your order, this was down to a technical issue on our order processing flow. I'm really happy that Jamie managed to get your order pushed through and expedited quickly. We are working to resolve the issue ongoing and I can only apologise for the issues you've faced shopping with us. I can see Jamie has refunded your next day delivery costs. Kind regards Matt Farrar

Posted 1 year ago

“Looks good. Overall a good product The engraving was not clean and has like smudge on it I can't remove and the lid has a scratch”

Helpful Report

Posted 1 year ago

“The personalisation isn’t as displayed. The letters are embossed and not coloured as described. Therefore its almost impossible to see.”

Helpful Report

Posted 1 year ago

Hi Wayne, Thank you for your email, I'm sorry to hear that you aren't happy with the embossing. We do not advertise that the embossing is in colour so I'm sorry if you missed this. If you'd like to return the wallet for store credit, please click on the link below to our free returns service. https://www.royalmail.com/track-my-return#/details/6633

Posted 1 year ago

“All effucient and straightforward but because the VAT wasn't included in the total price advertised the additional ten pounds was only stated at the very end of the transaction when it felt too late to go back.This was unexpected and as it is not a universal practice would make me hesitate to buy from you again.”

Helpful Report

Posted 1 year ago

“Not your company, but the product. Sabatier knives in a block. Knives fine, block has cheap tin badge on front, that somebody couldn't be bothered putting on straight!”

Helpful Report

Posted 1 year ago

Good morning, I'm so sorry for the issue with your knife block. We can definitely get a replacement sorted for you if that's at all suitable? Please contact customerservice@outdoor365.co.uk to get this sorted, we're always happy to help. Best wishes, Stacey

Posted 1 year ago

“The carving set I ordered is of reasonable quality but the accompanying box looks cheap and is very poorly finished. It’s a pity that this aspect of what should be a quality gift is so shoddy.”

Helpful Report

Posted 1 year ago

“Good product dispatched and arrived very quickly. However we were upset to find that the box had been damaged presumably when the glasses were taken out for engraving. The company seems genuinely concerned. The glasses were as a gift so we wanted a replacement box which they were unable to supply although one assume that they had goods in stock and could have taken a box from there. We were offered a reasonable discount but stil it left a bit of a sour taste to have to give a gift in a damaged box.”

Helpful Report

Posted 1 year ago

Hi Jefrey, Thank you for your review, I'm very sorry to see that the presentation boxes arrived damaged, I do remember our email thread regarding this. Having checked with our stock manager we unfortunately do not have any spare presentation boxes to offer and offered the partial refund to compensate for this. I can see that this partial refund was accepted and has now been processed. Kind Regards, Jamie Customer Service

Posted 1 year ago

“They arrived at Jo’s with one stem broken in a couple of places. They were a 60th birthday present from me to her, still waiting to hear from company COMPANY RESPONDED AND ISSUED A REFUND”

Helpful Report

Posted 1 year ago

Good morning, I'm very sorry to hear this. I can see we responded to your email in less than 24hrs asking for some more info and photos so we can fix this for you. So sorry for the damage. Best wishes, Stacey

Posted 1 year ago

“Bought a leather apron for my dad's 60th present. Whilst the quality of the leather is good don't bother getting it engraved. As other reviewes have commented it hardly stands out and the way it appears on the website is misleading. A big shame as its a gifted present.. not worth the price tag.”

Helpful Report

Posted 1 year ago

Good morning, I'm very sorry to hear this. We would be more than happy to replace this for you and send it direct to the recipient? If you could send some images to customerservice@outdoor365.co.uk then we can show the engravers and see if there was perhaps an error made on the apron you had engraved. Please don't hesitate to get in touch as we are always happy to help! Best wishes, Stacey

Posted 1 year ago

“All good overall but not clear understandable site - unable to find opposite text option ( left /right option ) also not clear extra text/costs .”

Helpful Report

Posted 1 year ago

Hi Robert, I'm so sorry for your disappointment. There is no left/right option on the site so I'm sorry if there was any confusion there. We have a flat fee for the engraving per product, there are no hidden or extra costs for more text; we would make that clear on the site if that were the case. In future if you'd like to add some extra text or have a query about the engraving we're always happy to help, so do give us a call or drop us an email. Best wishes, Stacey Farrar & Tanner

Posted 1 year ago

“Customer service put the phone down when I asked about billing, leather creased at the bottom left corner, and the engraving on the leather is practically invisible”

Farrar & Tanner 3 star review on 7th June 2023

Helpful Report

Posted 2 years ago

Good afternoon, I'm so sorry to hear this. I'm certain there would be an explanation for the call drop, but I'm extremely sorry that happened. If you'd like to get in touch with me directly at stacey@outdoor365.co.uk I would be happy to look into this immediately and sort this for you. Best wishes, Stacey

Posted 2 years ago

“Nice knives although I am slightly underwhelmed by them, especially given their price. The packaging does not look of a high quality and the box was dusty.”

Helpful Report

Posted 2 years ago

Hi Theo, I'm so sorry to hear you're not completely satisfied with your order. Is there anything I can do to make this better for you? Please feel free to contact me directly at stacey@outdoor365.co.uk, I'd be happy to assist. Best wishes, Stacey Farrar & Tanner

Posted 2 years ago

“Immediately on placing order for 2 personalised wine boxes with wine I amended to exclude wine. This did not happen. Delivery was made and the boxes were wrong. One for Mr Forbes Connor should have been dark red wood BUT both came in light wood. Most unimpressed with first dealings with Farrar & Tanner. Andy Speirs”

Helpful Report

Posted 2 years ago

“This was my first experience dealing with Farrar & Tanner. I have not been too impressed: I tried to amend my order - failed Communications with Farrar & Tanner via email was a bad failure It was difficult to obtain a detailed deliver date 7 time Most importantly, I ordered 2 engraved boxes and one was the wrong box Sorry, this will be my first & last time dealing with them”

Helpful Report

Posted 2 years ago

Hi Andy, I'm very sorry to hear this. We are only a small team and we try our best to get back to all customers in good time. I'm extremely sorry we fell short on this occasion. I have issued a partial refund back to your payment card as an apology. If there's anything more we can do to fix this please do let us know. You can contact me directly - stacey@outdoor365.co.uk. Best, Stacey, Farrar & Tanner

Posted 2 years ago

“Products where not as good as they seemed.”

Helpful Report

Posted 2 years ago

Hi Sharon, Thank you for your review, I'm very sorry to hear that the product's weren't as they seemed. We'd love to get the chance to fix this for you, please can you email me with the problem? My email address is Jamie@outdoor365.co.uk. Kind Regards, Jamie Customer Service

Posted 2 years ago

“Excellent product but very poor delivery: I paid £8 for the next day service and it took three days to arrive.”

Helpful Report

Posted 2 years ago

Hi Helen, Thank you for your review. I'm so sorry to see that DPD had issues delivering your order. I have refunded your shipping fee for you. Kind Regards, Jamie Customer Service

Posted 2 years ago

“The product is as generally good quality although I wasn't expecting plastic counters. The main fail was the packaging. The outer box was damaged due to the packaging box being too small. Not the worst thing but an unnecessary reason to take the shine off a small indulgence.”

Farrar & Tanner 3 star review on 14th March 2023

Helpful Report

Posted 2 years ago

Hi Simon, I'm so sorry to see this. I'd like to fix this for you and have a new box shipped out for you if that's something you'd be interested in? Alternatively I can offer a refund on your shipping fee. We are in the process of upgrading our shipping packaging to avoid this kind of damage happening again. The checkers in the images are plastic, but I will ask the website team to add that information to the description to avoid any disappointment for future purchases. I'd be more than happy for you to get in touch with me directly on stacey@outdoor365.co.uk if there's anything I can do to fix this for you. Kind regards, Stacey Customer Service

Posted 2 years ago

Farrar & Tanner is rated 4.8 based on 6,560 reviews