Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Farrar & Tanner Reviews

4.8 Rating 5,892 Reviews

95 %

of reviewers recommend Farrar & Tanner

Company Reviews

Product Reviews

4.8

Based on 5,892 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

Write Your review

Tell us how Farrar & Tanner made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farrar & Tanner 5 star review on 25th April 2024

Farrar & Tanner 5 star review on 18th April 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 22nd March 2024

Farrar & Tanner 5 star review on 19th March 2024

Farrar & Tanner 5 star review on 29th February 2024

433

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order 2 weeks ago was expecting speedy delivery but still not arrived. Sent a email and was advised to email again later in the week but yet still no correspondence from them.”

Posted 1 year ago

Hi Sammy, looked like your parcel was held up in the Royal Mail strikes and that we resent your parcel on a next day service to you. Best wishes, Jude

Posted 1 year ago

“I’m unable to write a positive review as I still haven’t received my order which was dispatched on 25th November!”

Posted 1 year ago

So sorry you've not received your order - with the strike action from Royal Mail happening on 25 November as well as 28 November, along with increased orders due to Black Friday, it seems the whole of the postal system has been impacted by this and significant delays have been seen, I hope that the parcel has since arrived. Best wishes, Jude

Posted 1 year ago

“I ordered some of the Dominoes with custom engraving for a work colleague's retirement, I saw good reviews so placed the order. They arrived promptly however upon opening the engraved plaque was not centred or even straight. They refunded the engraving cost but does not explain how this passed the quality check.”

Posted 1 year ago

“The flask arrived with scratches and scuffs quite noticeably.”

Posted 1 year ago

“I bought this manicure set as a special present for my daughter, although it came nicely wrapped and the case very good quality the contents were a disappointment. The clippers and nail scissors were good as described but the cuticle tools were plastic and very cheap and poor quality we have returned it.”

Posted 1 year ago

“Sent me a cracked handled taylors eye witness premier collection rams horn knife. They did respond to me with 'your welcome to return it'. But as I told them, it was for a gift and I have no time to be returning it. Plus I don't work for them, so not prepared to que, photo, pay etc.. On the other hand I have just received a call from Jamie and he has sorted it out and I am receiving a replacement and a printed returns slip. That's the normal procedure if you have a problem with your order and what I previously experienced was not how Farrar do things, and I believe him. So yes highly recommended. Thanks Jamie.”

Posted 1 year ago

“Really disappointed that a $200 pocket watch has a plastic cover over the face instead of glass. Even cheap watches come with crystal glass covers. I don’t recommend. Won’t be buying from here again.”

Posted 1 year ago

Hi Amanda, Thank you for your review, I am sorry to see that you aren't happy with the pocket watch. I have emailed you directly to get this resolved. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Fast delivery however quality of product was poor, had lots of surface scratches I wouldn’t have expected. No time to return for another pair as was needed for a birthday present.”

Posted 1 year ago

“Ridiculously overpriced. Very small, not worth anywhere near what I paid for it.”

Posted 1 year ago

Hi Andrea, thank you for your feedback - the tools in this manicure set are handcrafted, and bear the Solingen world-renowned (in the metalwork arena) hallmark having been manufactured in Solingen, Germany. The tools are precision bladed and although the kit is put together by Taylor's of Old Bond Street, another well-respected company, known for their quality items, they specifically chose this metal for it's durabilty and this manufacturer for the skilled workmanship in the field. Considering the precision, heritage and the knowledge that you've got the best tools made by experts in their field, we are confident with the price this retails at. Despite this, we want you to be happy and we do offer a free returns service, we'd be happy to receive it back and give you a full refund. Please click here to arrange this https://www.farrar-tanner.co.uk/returns-warranties Best wishes, Jude Customer Service

Posted 1 year ago

“Writing too small to read.”

Posted 1 year ago

Hi Sylvia, we absolutely want you to be delighted with your purchase and as such, we'd be more than happy to replace or exchange this for you. I'll contact you directly to arrange and to see if we can get the engraving to the size you'd like. Best wishes, Jude

Posted 1 year ago

“Product is fine but their website has the most annoying Cookies policy. It is almost impossible to refuse them. The demand that you accept them blights their website as you cannot look at the products without accepting their Pop-Up. It was so irritating that I went to Jacques instead. How difficult can it be for them to say “reject Cookies” - instead you have the options of “accept” or more information - more information does not include avoiding the Cookies. Dear F & T, I do not want my computer hijacked by your mandatory cookies - I will go elsewhere.”

Posted 2 years ago

“Lovely set looks really luxurious and at a good price. These were a gift for my husbands birthday, upon opening it he immediately noticed the imperfections on them as shown. They are tarnished at the tips. Disappointing that a present for my husband wasn’t perfect.”

Posted 2 years ago

copy of response on previous review: So sorry Lauren, this must have been missed by the manufacturer's quality control - we will spot check items if we are engraving them but tend not to do this if we don't need to open the item for any reason. If you would be able to send some photographs to us at sales@farrar-tanner.co.uk, we will go back to the manufacturer with the feedback and replace your knives for you. Best wishes, Jude

Posted 2 years ago

“Sadly I was disappointed with both the quality of leather and very disappointed with the quality of lettering which cheapened the overall look.”

Posted 2 years ago

Hi Alison, we'd be happy to exchange or offer store credit if you're not happy with an engraved item - our returns process is free and very simple: https://www.farrar-tanner.co.uk/returns-warranties Best wishes, Jude

Posted 2 years ago

“It’s the first time I’ve used this company and was very disappointed the engraving on the glass was that tiny you needed a magnifying glass to see it. They refunded me the price of the engraving but it had already spoiled my husbands present from his children”

Posted 2 years ago

“Gardening gloves far too tight for M/L size. Elastic at wrist very tight. Imagine they might have been made in China. Feel not worth sending back and will unstitch elastic to see if more wearable for smaller hand. Burgon & Ball, purveyors of said gloves, said they could not help as they were sold through other separate outlet.”

Posted 2 years ago

“The product itself is all right however it was not what I ordered and as a result was really disappointing as it was an important gift, and specifically required engraving on the whisky decanter but the package arrived with no engraving. After phoning F&T, I was told I would receive a correctly engraved decanter the following day and would be given a label to return the unengraved one, but this did not happen - an engraved water jug arrived which thankfully was correctly engraved, and which whilst a free extra was not what I had ordered. I had carefully followed advice from Customer Service in terms of how to communicate the engraved wording to the factory (a completely separate entity / different location to Customer Service). Customer Service sound good on the phone but nothing they said was correct in terms of what was delivered and what actually happened. Like I say, really disappointing.”

Posted 2 years ago

“I ordered a Gin in an engraved case for a 60th Birthday present with plenty of time for it to arrive. I had confirmation of dispatch then it didn’t arrive on the latest projected date. I contacted customer services and they responded within 15 minutes and said there was a mistake and they’d dispatch it on express delivery and refunded the delivery charge. I asked for confirmation it would arrive on the Friday (this was the Wednesday) as that was when I needed it as it was a gift. I got no response. I sent two more emails on the Thursday and Friday with no response. Called customer services it just rings and cuts off. It finally arrived on the Saturday, too late to save my embarrassment as I had to make excuses for not having a gift. I sent another email to customer services. I got a response on Monday saying sorry and giving a 10% refund. No explanation for why I was ignored or why Express delivery was not Express at all. Mistakes happen but customer service is judged on how mistakes are dealt with. Really poor I would not use them again.”

Posted 2 years ago

“Hi there Unfortunately my experience has been terrible, placed order on 30/07/21 and I still haven’t received it, i emailed last week for a delivery update and was told something had gone wrong with delivery and it would be resent with dpd and would be with me next day, still nothing ,if someone could get back to me that would be great Thanks Order #157417”

Posted 2 years ago

“Not especially impressed. Advertised a photo with engraving on the rear of a pocket watch, which then couldn't be delivered because the character count was limited to 50 characters. Ordered a stand for said pocket watch that then arrived in a different colour to the pocket watch itself. Who wants a rose gold pocket watch with a chrome stand? Pocket watch box was scratched and stand box was squashed.”

Posted 2 years ago

“I bought what I thought would be a good quality folding knife, It LOOKED good.. and it was a permanent fixture hanging from my belt. Untill one day it was missing. When I finally found it. I discovered that the 'loop' was missing... So the quality was only in the looks. in reality it is a flawed product..not worthy of the high price paid.. I would send it back asking for a replacement, but I guess that would be exactly the same. luckily I have the ability to make a secure loop. that will never fall off or fail.”

Posted 2 years ago

Hi Bruce, thanks for talking to me and I'm pleased that you are happy with the knife going forward, I hope it lasts for many years on the allotment! Best wishes, Jude

Posted 2 years ago

«
1
2
3
4
»

Farrar & Tanner is rated 4.8 based on 5,892 reviews