Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 8,231 Reviews

94 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 18th January 2026

551

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed that the product did not come in a box, to keep it in. I have a chequers game and I wanted this for a present for someone who admired mine.”

Helpful Report

Posted 1 year ago

“The product I ordered is fine. The only let down, is when I purchased the btl of wine, I was supposed to be given the option to engrave the wooden box, however the system took me straight to payment. Immediately after the order went through I emailed customer service to request the engraving as it was a special occasion, to be told the item was already shipped. Due to the experience unfortunately, won't be using again”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We strive to dispatch the majority of our orders within 24 hours to ensure timely delivery, and I'm sorry to see that we couldn't reach your engraving request in time. We apologise for any inconvenience caused by the missed engraving option. The "add engraving option" is available on the product page, but it seems this was missed during the ordering process. We'd be happy to send out a replacement box with the engraving added at no additional charge. If you'd like to proceed with this, please email me-Jamie@outdoor365.co.uk, and we can arrange this. Kind Regards, Jamie Farrar and Tanner Customer Service.

Posted 1 year ago

“Sorry but presentation box wasn't what I expected ( I got much more presentable box from Dewar's) but the bottle of gin was ok.”

Helpful Report

Posted 1 year ago

Dear Dejan, Thank you for your review, I'm sorry to hear that the order wasn't as expected. You are welcome to return your order via our free returns service below: https://www.royalmail.com/track-my-return#/details/6633 Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 1 year ago

“Bought a Mele & Co Watch Display Box as a Birthday Gift. The decorative packaging arrived damaged/ ripped and the paint on the box was blistered. Not impressed with the quality control before shipping. As this was purchased last minute, I had no time to return. I had to give to gift with some apologies.”

Helpful Report

Posted 1 year ago

Good afternoon. I am sorry to read about the issues with your recent purchase from Farrar & Tanner and would like the opportunity to try and find a resolution that you would be satisfied with. Having searched our emails, I cannot find any communication regarding this so I have emailed you directly. Many thanks Kind regards Sue Customer Service

Posted 1 year ago

“I ordered : Ladies Allanton Leather Belt - Brown SKU: LAC0306BR51S Size Small However, I received a size medium belt.”

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Posted 1 year ago

Apologies you were sent the wrong sized belt, I'm pleased we were able to resolve this situation over the phone. Thank you for taking the time to speak to me.

Posted 1 year ago

“Email from this company - incomplete salutation poor spelling within letter reflects on their overpriced and mediocre product. Not impressed.”

Helpful Report

Posted 1 year ago

Good afternoon. I'm sorry to hear you are not satisfied with the Solid Brass & Wood Contemporary Chess Set that you ordered from us recently. In order to resolve this for you, would you please contact me on customerservice@outdoor365.co.uk Many thanks Best wishes Sue Customer Service 0344 5678 365

Posted 1 year ago

“Packaging cheap - wooden box flimsy with label not square. Was very disappointed as it was a gift for my son and fiancée. Would not order from this company again and definitely not worth the money I paid for it.”

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Posted 3 years ago

“I’ve ordered a bbq set with a bag but the buttons were already damaged and rusted.”

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Posted 2 years ago

“I bought these gardening work gloves for my adult son. They look "cool" for a younger gardener. So many gardening gloves look too feminine or fuddy duddy. I thought these would be just right for him. However, despite of getting the extra large size they were way too small. My husband couldn't get his hands in them. They were returned. I have received a refund. Shame as they looked great.”

Helpful Report

Posted 2 years ago

Hi Kate, Thank you for your review, I'm sorry to hear the that the gardening gloves did not fit. I can see that the gloves were returned and the refund was processed immediately. Kind Regards, Jamie Farrar and Tanner

Posted 2 years ago

“Placed an order with 1-3 express delivery for a birthday. No communication and no item. Disappointed”

Helpful Report

Posted 2 years ago

Hi Mary, Thank you for your review, I do apologies, it appears as though there has been a dispatch error with your order. Your order will be dispatched today and I have upgraded the shipping to next day delivery for tomorrow. My apologies once again. Kind Regards, Jamie Farrar and Tanner

Posted 2 years ago

“Livraison non conforme”

Helpful Report

Posted 2 years ago

Good afternoon, I'm sorry to see this. Having checked the tracking the order was delivered in 6 days, which is within our estimated time frame for international orders on standard delivery. We do not have any contact from yourself regarding an incorrect delivery, so please can you email us directly. Our email address is customerservice@outdoor365.co.uk. Best wishes, Stacey

Posted 2 years ago

“Order came as expected but issue with the length of the chain. I contacted the company by email 4 times and have not received a single answer, for this I would recommend staying away from this company!”

Helpful Report

Posted 2 years ago

Good morning Igor, I'm very sorry to see this, I have found your order but I cannot find any emails under your email address - we currently have no open contacts from you. The correct email is customerservice@outdoor365.co.uk so please do email us there as we are more than happy to help with any queries. Best wishes, Stacey Farrar & Tanner

Posted 2 years ago

“Poorly crafted markers for Backgammon. Many scratches. Poor brass plate. Miscoloured. Expensive game in this embodiment should have higher finish.”

Helpful Report

Posted 2 years ago

Hi Bjarke, I'm so sorry to read that the backgammon board arrived in such a poor condition. We have responded to your email regarding this to arrange a replacement set to be dispatched to you. Kind Regards, Jamie Customer Service

Posted 2 years ago

“I love the idea of the compendium and the advert says walnut so I expected solid wood. It’s actually made of a laminate type veneer so I’m disappointed.”

Helpful Report

Posted 2 years ago

Hi Joanne, Thank you for your review, I'm sorry to see that yu aren't happy with with the games compendium. We do say in the product details that the wooden case is laminated wood in light walnut colour. We want you to be happy with your purchase so please do return this to us using our free returns service service-https://www.farrar-tanner.co.uk/returns-warranties Kind Regards Jamie Customer Service

Posted 2 years ago

Hi Joanne, Thank you for your review, We mention in the product description that this is laminated wood in light walnut colour, so my apologies if you missed this. We want you to be happy with your purchase so please do return this to us using our free returns service for a refund. https://www.farrar-tanner.co.uk/returns-warranties Kind Regards, Jamie Customer Service.

Posted 2 years ago

“I was disappointed with the crib set I bought as it been made incorrectly.”

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Posted 2 years ago

“We ordered a chess board It was 150 euros Nonetheless was it of very poor quality Cheap and obviously Chinese”

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Posted 3 years ago

Hi Sven, Thank you for your review, I am sorry to see that you aren’t happy with the quality of the chess set. We have refunded the order in full for you. Sunrise games are handcrafted in Poland and do meet the FIDE standards. Thank you, Jamie Customer Service

Posted 3 years ago

“I have recently puchased a cheas baord for my husbands birthday and on opening it the weekend the board has a chip on it which i am not very happy about”

Helpful Report

Posted 3 years ago

Hi Carla, we'll contact you directly to get this resolved for you. Best wishes, Customer Service

Posted 3 years ago

“The carving knife set is ok. The knife and fork seem like good quality but I am disappointed with the quality of the box - the box is of cheap construction, the fork and knife do not sit neatly inside it and just slide around in the box, and the box had not been varnished or oiled. Any grease would mark the box. For the price of the product, I would expect better. I wouldn't buy from this company again.”

Helpful Report

Posted 3 years ago

Hi Andy, that's a shame - many people like the plain box and normally the knife and fork sit neatly inside, it may be that yours is damaged - if you'd like to email us we can look into this for you. Best wishes, Customer Service

Posted 3 years ago

“I was disappointed with the length of time it took for delivery..I ordered end of November & eventually got delivered a few days before Christmas..it was for a present for a friend who was going away for festive period & came on the day they were leaving..I did get a refund for delivery as as paid extra to get it promptly..apart from that the gift was nicely presented”

Helpful Report

Posted 3 years ago

“I ordered this set of Churrasco tramontina barbecue set from you for £63.50 only to find them elsewhere for half price as they were s present for my wife I felt obliged to keep them”

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Posted 3 years ago

Farrar & Tanner is rated 4.8 based on 8,231 reviews