Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,915 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 12th September 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order came as expected but issue with the length of the chain. I contacted the company by email 4 times and have not received a single answer, for this I would recommend staying away from this company!”

Helpful Report

Posted 2 years ago

Good morning Igor, I'm very sorry to see this, I have found your order but I cannot find any emails under your email address - we currently have no open contacts from you. The correct email is customerservice@outdoor365.co.uk so please do email us there as we are more than happy to help with any queries. Best wishes, Stacey Farrar & Tanner

Posted 2 years ago

“Poorly crafted markers for Backgammon. Many scratches. Poor brass plate. Miscoloured. Expensive game in this embodiment should have higher finish.”

Helpful Report

Posted 2 years ago

Hi Bjarke, I'm so sorry to read that the backgammon board arrived in such a poor condition. We have responded to your email regarding this to arrange a replacement set to be dispatched to you. Kind Regards, Jamie Customer Service

Posted 2 years ago

“I love the idea of the compendium and the advert says walnut so I expected solid wood. It’s actually made of a laminate type veneer so I’m disappointed.”

Helpful Report

Posted 2 years ago

Hi Joanne, Thank you for your review, I'm sorry to see that yu aren't happy with with the games compendium. We do say in the product details that the wooden case is laminated wood in light walnut colour. We want you to be happy with your purchase so please do return this to us using our free returns service service-https://www.farrar-tanner.co.uk/returns-warranties Kind Regards Jamie Customer Service

Posted 2 years ago

Hi Joanne, Thank you for your review, We mention in the product description that this is laminated wood in light walnut colour, so my apologies if you missed this. We want you to be happy with your purchase so please do return this to us using our free returns service for a refund. https://www.farrar-tanner.co.uk/returns-warranties Kind Regards, Jamie Customer Service.

Posted 2 years ago

“I was disappointed with the crib set I bought as it been made incorrectly.”

Helpful Report

Posted 2 years ago

“We ordered a chess board It was 150 euros Nonetheless was it of very poor quality Cheap and obviously Chinese”

Helpful Report

Posted 2 years ago

Hi Sven, Thank you for your review, I am sorry to see that you aren’t happy with the quality of the chess set. We have refunded the order in full for you. Sunrise games are handcrafted in Poland and do meet the FIDE standards. Thank you, Jamie Customer Service

Posted 2 years ago

“I have recently puchased a cheas baord for my husbands birthday and on opening it the weekend the board has a chip on it which i am not very happy about”

Helpful Report

Posted 2 years ago

Hi Carla, we'll contact you directly to get this resolved for you. Best wishes, Customer Service

Posted 2 years ago

“The carving knife set is ok. The knife and fork seem like good quality but I am disappointed with the quality of the box - the box is of cheap construction, the fork and knife do not sit neatly inside it and just slide around in the box, and the box had not been varnished or oiled. Any grease would mark the box. For the price of the product, I would expect better. I wouldn't buy from this company again.”

Helpful Report

Posted 2 years ago

Hi Andy, that's a shame - many people like the plain box and normally the knife and fork sit neatly inside, it may be that yours is damaged - if you'd like to email us we can look into this for you. Best wishes, Customer Service

Posted 2 years ago

“I was disappointed with the length of time it took for delivery..I ordered end of November & eventually got delivered a few days before Christmas..it was for a present for a friend who was going away for festive period & came on the day they were leaving..I did get a refund for delivery as as paid extra to get it promptly..apart from that the gift was nicely presented”

Helpful Report

Posted 2 years ago

“I ordered this set of Churrasco tramontina barbecue set from you for £63.50 only to find them elsewhere for half price as they were s present for my wife I felt obliged to keep them”

Helpful Report

Posted 2 years ago

“Still not received this item,I am thinking it’s due to Royal Mail strikes.”

Helpful Report

Posted 2 years ago

“The presentation box that the item was in was damaged but because it was a Christmas gift I had no choice but to keep it. Product was fine but this was not a delivery issue more like someone being heavy handed when checking the item before dispatch. Bit disappointing.”

Helpful Report

Posted 2 years ago

Hi Julian, I'm so sorry to read this - I suspect that you might be correct and I am really sorry. We had additional staff in to cover the increase in orders over Christmas and whilst we try hard to make sure all our temporary staff take the same care with checking occasionally something slips through. I hope that despite the outer box the recipient is enjoying the gift and if you'd still like a replacement box, do contact us. Best wishes, Customer Service

Posted 2 years ago

“Paid extra for DPD delivery, took longer than expected and arrived too late to give as a gift. Unable to call as number not covered. Don’t think I’ll use this company again.”

Helpful Report

Posted 2 years ago

Hi Andrew, unfortunately DPD were overwhelmed with parcels at Christmas and therefore reduced their daily capacity for a few days and this in turn delayed the delivery - I've refunded your delivery cost. Best wishes, Jude

Posted 2 years ago

“Bought an engraved knife as a gift, which arrived with no engraving. Called several times but their telephone system is set up to divert you to voicemail at 5 mins so you could be a place 1 or 2 listening to the most irritating voice loop and then you lose your place, have to call back and you’re back to number 5+. Finally get through and they have no more stock. Offered a refund but only once I’ve returned this knife. Eye roll…. Absolute shocker”

Helpful Report

Posted 2 years ago

“Placed order 2 weeks ago was expecting speedy delivery but still not arrived. Sent a email and was advised to email again later in the week but yet still no correspondence from them.”

Helpful Report

Posted 2 years ago

Hi Sammy, looked like your parcel was held up in the Royal Mail strikes and that we resent your parcel on a next day service to you. Best wishes, Jude

Posted 2 years ago

“I’m unable to write a positive review as I still haven’t received my order which was dispatched on 25th November!”

Helpful Report

Posted 2 years ago

So sorry you've not received your order - with the strike action from Royal Mail happening on 25 November as well as 28 November, along with increased orders due to Black Friday, it seems the whole of the postal system has been impacted by this and significant delays have been seen, I hope that the parcel has since arrived. Best wishes, Jude

Posted 2 years ago

“I ordered some of the Dominoes with custom engraving for a work colleague's retirement, I saw good reviews so placed the order. They arrived promptly however upon opening the engraved plaque was not centred or even straight. They refunded the engraving cost but does not explain how this passed the quality check.”

Helpful Report

Posted 2 years ago

“The flask arrived with scratches and scuffs quite noticeably.”

Helpful Report

Posted 3 years ago

“I bought this manicure set as a special present for my daughter, although it came nicely wrapped and the case very good quality the contents were a disappointment. The clippers and nail scissors were good as described but the cuticle tools were plastic and very cheap and poor quality we have returned it.”

Helpful Report

Posted 3 years ago

“Sent me a cracked handled taylors eye witness premier collection rams horn knife. They did respond to me with 'your welcome to return it'. But as I told them, it was for a gift and I have no time to be returning it. Plus I don't work for them, so not prepared to que, photo, pay etc.. On the other hand I have just received a call from Jamie and he has sorted it out and I am receiving a replacement and a printed returns slip. That's the normal procedure if you have a problem with your order and what I previously experienced was not how Farrar do things, and I believe him. So yes highly recommended. Thanks Jamie.”

Helpful Report

Posted 3 years ago

“Really disappointed that a $200 pocket watch has a plastic cover over the face instead of glass. Even cheap watches come with crystal glass covers. I don’t recommend. Won’t be buying from here again.”

Helpful Report

Posted 3 years ago

Hi Amanda, Thank you for your review, I am sorry to see that you aren't happy with the pocket watch. I have emailed you directly to get this resolved. Kind Regards, Jamie Customer Service

Posted 3 years ago

Farrar & Tanner is rated 4.8 based on 6,915 reviews