I ordered a Gin in an engraved case for a 60th Birthday present with plenty of time for it to arrive. I had confirmation of dispatch then it didn’t arrive on the latest projected date. I contacted customer services and they responded within 15 minutes and said there was a mistake and they’d dispatch it on express delivery and refunded the delivery charge. I asked for confirmation it would arrive on the Friday (this was the Wednesday) as that was when I needed it as it was a gift. I got no response. I sent two more emails on the Thursday and Friday with no response. Called customer services it just rings and cuts off. It finally arrived on the Saturday, too late to save my embarrassment as I had to make excuses for not having a gift. I sent another email to customer services. I got a response on Monday saying sorry and giving a 10% refund. No explanation for why I was ignored or why Express delivery was not Express at all. Mistakes happen but customer service is judged on how mistakes are dealt with. Really poor I would not use them again.