The product itself is all right however it was not what I ordered and as a result was really disappointing as it was an important gift, and specifically required engraving on the whisky decanter but the package arrived with no engraving. After phoning F&T, I was told I would receive a correctly engraved decanter the following day and would be given a label to return the unengraved one, but this did not happen - an engraved water jug arrived which thankfully was correctly engraved, and which whilst a free extra was not what I had ordered. I had carefully followed advice from Customer Service in terms of how to communicate the engraved wording to the factory (a completely separate entity / different location to Customer Service). Customer Service sound good on the phone but nothing they said was correct in terms of what was delivered and what actually happened. Like I say, really disappointing.