Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 5,892 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 5,892 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 25th April 2024

433

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great idea, great packaging,nice box BUT the counters and chess pieces were appallingly made and not acceptable.”

Helpful Report

Posted 4 years ago

Dear Caroline, We have a free returns service - we can exchange or refund your purchase. In your return please let us know which you'd prefer. https://www.farrar-tanner.co.uk/returns-warranties-i53 Best wishes, Jude Customer Service

Posted 4 years ago

“Disappointing lack of flexibility on number of characters allowed for engraving.”

Helpful Report

Posted 4 years ago

“The actual product was exactly as ordered however, upon delivery the product packaging was all damaged and the knife protector was removed when received and the knife blade had big fingerprints all over. As this was a gift it was very disappointing due to the person knowing what the parcel was before they’d even opened it. I also paid for special delivery on this item for it to just be damaged.”

Helpful Report

Posted 4 years ago

“Purchasing was a simple process but delivery is still waiting! Told house was unattended and card through letterbox! In both cases incorrect and still waiting on delivery! Unlikely to use company again”

Helpful Report

Posted 4 years ago

“Not happy with the printing on my product, but no time to return the product I need it for a presentation of someone leaving”

Helpful Report

Posted 4 years ago

Dear Mandy, I'm sorry to hear you are not happy with the printing - is there anything we can do now to rectify it? If you'd like to contact us we can arrange to have it done again for your recipient? Best wishes, Jude Customer Services

Posted 4 years ago

“Ordered with guaranteed next day delivery for Father’s Day. Should have arrived on the Friday but it never came. Customer services were helpful but not open until the Monday so no Father’s Day gift for my hubby. I was pretty raging but customer services sent a new one and refunded the postage and the actual item was lovely, hence why not 1 Star.”

Helpful Report

Posted 4 years ago

“I had to order over the phone in the end due to the fact I wanted the engraving a certain way. After discussing this with the customer service representative, that was really helpful, I thought that it would be ok and he had understood what was needed. However once it had arrived, it wasn't done correctly and due to the time frame and it being a present, I didn't have time to return it.”

Helpful Report

Posted 5 years ago

“I ordered a pair of engraved silver cufflinks. When they arrived they were badly scratched & the engraving was not centralised. Also, before ordering I had to contact customer services as the website did not include all of the size information that I needed. Overall, not a great experience. However when I contacted to complain about the quality of the cufflinks Sophie was very quick to respond and helpful.”

Helpful Report

Posted 5 years ago

Hi Jan Apologies for the issues with your cufflink order, we have resolved now for you and hope you are happy with the new set. Thanks

Posted 5 years ago

“Happy with product received. Disappointed with your carrier. My expected parcel was delivered to the wrong address. I did eventually receive it. Juring the procedure to pay for your product, via, your website, I was not given any directions as to where your carrier should deliver the parcel. You need to seriously look at this. If you wish to sell your products online. Martin Wild”

Helpful Report

Posted 5 years ago

Hi Martin We use Royal Mail for most of our deliveries, as we have found them to be the most effective and although we have occasional issues for the most part they are the most effective courier. Thanks Matt

Posted 5 years ago

“I placed my order on 9th of January and have not received the goods. I ordered these as a birthday gift and would not have done so if the site had indicated a minimum 10 day lead time. I have never experienced such a lead time from any other supplier. I contacted Farrar and asked to chase and Sophie advised the rediculous lead time. I expressed disappointment and did not receive a response. I will not use Farrar again, and will not recommend. Customer service is poor.”

Helpful Report

Posted 6 years ago

Hi Bernadette, Apologies for the delay in getting your items, we have has some issues with deliveries to Ireland through our international carrier. We have extended the delivery window now, and are looking at alternative providers for our international service.

Posted 6 years ago

“Poor packaging and barely visible engraving. Bought an expensive Edwin Jagger shaver and shaving brush as a gift for my partner. The box it arrived in was completely damaged, crushed, creased and torn. The so called engraving on the item was barely visible. It was minuscule and very faintly printed on as opposed to being incised into the item. Only visible under very close inspection under bright light. Very disappointed.”

Helpful Report

Posted 6 years ago

Hi Cindy, Sorry to hear you were not happy with the quality of the engraving on the gift you purchased. If you'd like we can send out a replacement to you with a returns label to return the item. You can contact me directly on 0844 5678 365 or matt@outdoor365.co.uk

Posted 6 years ago

“Although the product was lovely, the promised guaranteed next week day by 1pm delivery was not successful. When calling to discover what went wrong I was told not only was it not possible to achieve on a Monday but also the despatch email I had received was in fact untrue, and my product was still in the warehouse. This too was standard procedure according to the gentleman I spoke to. This was then compounded by no reply when I emailed customer service to discuss the 2 lies I had been told.”

Helpful Report

Posted 6 years ago

Hi Will, Our premium next week day service is for next working or week day, for all orders made before 2pm. As you ordered on Friday afternoon the item was sent on Monday for Tuesday delivery. This should have been shown in the delivery window in your basket. Thanks Matt

Posted 6 years ago

Farrar & Tanner is rated 4.8 based on 5,892 reviews