Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 8,231 Reviews

94 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

Write Your review

Tell us how Farrar & Tanner made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farrar & Tanner 5 star review on 18th January 2026

551

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Gin in an engraved case for a 60th Birthday present with plenty of time for it to arrive. I had confirmation of dispatch then it didn’t arrive on the latest projected date. I contacted customer services and they responded within 15 minutes and said there was a mistake and they’d dispatch it on express delivery and refunded the delivery charge. I asked for confirmation it would arrive on the Friday (this was the Wednesday) as that was when I needed it as it was a gift. I got no response. I sent two more emails on the Thursday and Friday with no response. Called customer services it just rings and cuts off. It finally arrived on the Saturday, too late to save my embarrassment as I had to make excuses for not having a gift. I sent another email to customer services. I got a response on Monday saying sorry and giving a 10% refund. No explanation for why I was ignored or why Express delivery was not Express at all. Mistakes happen but customer service is judged on how mistakes are dealt with. Really poor I would not use them again.”

Helpful Report

Posted 4 years ago

“Hi there Unfortunately my experience has been terrible, placed order on 30/07/21 and I still haven’t received it, i emailed last week for a delivery update and was told something had gone wrong with delivery and it would be resent with dpd and would be with me next day, still nothing ,if someone could get back to me that would be great Thanks Order #157417”

Helpful Report

Posted 4 years ago

“Not especially impressed. Advertised a photo with engraving on the rear of a pocket watch, which then couldn't be delivered because the character count was limited to 50 characters. Ordered a stand for said pocket watch that then arrived in a different colour to the pocket watch itself. Who wants a rose gold pocket watch with a chrome stand? Pocket watch box was scratched and stand box was squashed.”

Helpful Report

Posted 4 years ago

“I bought what I thought would be a good quality folding knife, It LOOKED good.. and it was a permanent fixture hanging from my belt. Untill one day it was missing. When I finally found it. I discovered that the 'loop' was missing... So the quality was only in the looks. in reality it is a flawed product..not worthy of the high price paid.. I would send it back asking for a replacement, but I guess that would be exactly the same. luckily I have the ability to make a secure loop. that will never fall off or fail.”

Helpful Report

Posted 4 years ago

Hi Bruce, thanks for talking to me and I'm pleased that you are happy with the knife going forward, I hope it lasts for many years on the allotment! Best wishes, Jude

Posted 4 years ago

“I have sadly only given 2 stars this is nothing to do with the actual make of the wallet TN the wallet itself is quite nice however when I was on the site online they referred to the writing as engraving as the two matching wallets one of which was a special gift for my disabled son and I had a matching wallet as well as these wallets for so important I phoned up and asked if they did embossing I was told yes I also said about the importance of the wallets and I needed to know the cost of having extra characters the company said they would get back to me once they'd found out they sent me an email asking for the specific wording layout and I gave a very clear return email giving the wording the layout But sadly while I received two nice wallets you will see in the photos below of what I was kind of expecting and a picture of the wallets I received The biggest thing that I made clear on the phone and in the email was I wanted the embossing to stand out nice and clear and that's what I was promised But it appears they have a different definition of nice and clear embossing My biggest mistake was not looking inside the presentation box before I gave it to my son because when it arrived he was pretty excited and he took it upstairs opened it up and then came back down to me me.and I said I thought you put my name on it I said on the front it say to my son love Dad all words to that effect my name is showed me the wallet so I open my box as well but it wasn't my disappointment that upsets me it was my son's he's had a lot of problems in his life if he's 24 unfortunately because of his disabilities he has a lot of problems one of them being how to control his money as his appointee t.i. control and look after his bank account but solely his learning to look after some of his own spending money and this was his first quality wallet from his dad I know it's a daft old tradition but it used to be a sign of a father showing manhood to his son by gifting him with his first proper nice leather wallet”

Farrar & Tanner 2 star review on 26th June 2021

Helpful Report

Posted 4 years ago

“Disappointed with quality of the product. Extremely expensive for the item”

Helpful Report

Posted 4 years ago

Dear Guy, We do offer a free returns service if you're ever unhappy with any of our products. I believe you purchased a handmade wood rustic trug by Burgon and Ball. The poplar wood has been sustainably sourced and has retained its natural grain for a country cottage style. As it's handmade from sustainable poplar wood, the £33 price tag is fair but as mentioned above, happy to refund or exchange the item. Kind regards, Jude

Posted 4 years ago

“Delivery was quick and the personalised engraving was very good however I was very disappointed with the rough feel of the box. I did not expect this . There was a large splinter of wood sticking out which could have caused a painful injury”

Helpful Report

Posted 4 years ago

I am so sorry to hear this, with it being engraved this should have been picked up before it was sent to you - I hope no harm was caused. If you wouldn't mind replying to this with the item you purchased or your order number, I can look into this further for you. Best wishes, Jude

Posted 4 years ago

“I am not pleased with the product, it looks so much better in the photos. It's not worth the money”

Helpful Report

Posted 4 years ago

“Knife good quality as expected from Opinel.However free gift sharpening stone never materialised”

Helpful Report

Posted 4 years ago

“Although the recipient of the port eventually received his gift and was delighted with it. I had to chase express delivery after a fortnight. Apparently, I had been sent two e mails asking for ID of my age before delivery could be processed. I received no such e mails which had gone to junk mail as my computer thought they were a scam. It was eventually resolved when I rang. if ID is required this should be mentioned on order.”

Helpful Report

Posted 5 years ago

Thank you for your review, it was unfortunate that our emails went into your spam folder. We do also send a text message and follow up with a phone call in order to avoid any delay. However, it's not legal for us to sell alcohol without verifying the age of the person purchasing. It's normally automatically done but occasionally if an incorrect date of birth is entered or you're new to your address then we may need to contact you directly. We do say on our website: 'Over 18 only. Your order will be subject to age verification, please enter your date of birth in the billing screen.' but understandably when shopping sometimes these things are missed. I'm glad the recipient is enjoying his gift and rest assured should you purchase with us again, age verification is already complete. Best wishes, Jude Farrar & Tanner

Posted 5 years ago

“Was really disappointed with my purchase. The description was walnut style wood so I was expecting the item to be wood (not walnut, but wood) however the item was really cheap laminate. The pictures were misleading also. Other than that the item arrived fast no complaints about service”

Helpful Report

Posted 5 years ago

We try so hard to accurately describe our items and the 'Walnut style wood backgammon set' is actually made of wood with a 'smooth printed playing board' which is the laminate you describe. There are wood inlaid backgammon sets available but these do start at a higher price. We do offer a free returns service if you prefer to upgrade to an alternative, or receive a refund. https://www.farrar-tanner.co.uk/returns-policy-i53 Best wishes, Jude Farrar and Tanner

Posted 5 years ago

“Every single item in the brochure with Country Life that I tried to order was out of stock. Depressing”

Helpful Report

Posted 5 years ago

“poor customer service regarding late delivery”

Helpful Report

Posted 5 years ago

“Completely ignored my email asking to make a small change to my order 1 minute after I placed it. On the other hand, item arrived promptly.”

Helpful Report

Posted 5 years ago

Hi there, I'm sorry that the change was not actioned. Please could you contact me directly jude@outdoor365.co.uk, I would like to get this sorted for you. We would be happy to exchange the product if there's still time to do so. Best wishes, Jude

Posted 5 years ago

“Writing was too small, plus it just seemed boring and plain.”

Helpful Report

Posted 5 years ago

“Unfortunately I found the product quality (a wooden chess set) to be below expectations for the price charged. The wood around the base did not match the wood on the chess board and made the set look cheap. Additionally, I ordered and engraving plate but it was affixed with only double sided tap and did not stay on the set. Needless to say I returned the item and I can report that the return process was extremely simple and easy.”

Helpful Report

Posted 5 years ago

“I was really disappointed in the packaging used, the box was too small for the kneeling pad that I ordered and it was bent up at the end and squashed into the box. Such a shame as the product itself was lovely quality, but has been mis shapen due to poor care taken when packing.”

Helpful Report

Posted 5 years ago

“I'm not really able to respond, I've still haven't had my purchase although I paid for it quite some time ago. More precisely, my original order did arrive quite promptly. I was a little disappointed with it straight out of the box because it didn't look or feel like a quality item. In addition it was marked. Sending it back was no problem and they are good at getting back to you, but I'm still waiting for the replacement despite a polite reminder. My advice would be if you're of that generation that is prepared to spend a bit more to buy an item once take a very good look at the product that interests you and don't need to get it replaced in good time.”

Helpful Report

Posted 5 years ago

“I placed my order on Thursday 16th April and had a dispatch confirmation on Saturday 18th April, today is Sunday 26th April and i still haven't received my order, this is not acceptable even in the current circumstances.”

Helpful Report

Posted 5 years ago

“I am yet to receive my order”

Helpful Report

Posted 5 years ago

Many thanks for your enquiry. Due to the current situation with Coronavirus we are aware that there are some moderate delays on some services, this is mainly on a local level with courier staff absences, due to illness and self isolation. We are still despatching same day on all services, including personalised items for any orders placed by 2pm, excluding weekends. If we could ask for your patience at this time, it is highly likely that your package has been delayed slightly and should be with you soon. Many thanks and stay safe.

Posted 5 years ago

Farrar & Tanner is rated 4.8 based on 8,231 reviews