Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,929 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 21st September 2025

Kevin

Farrar & Tanner 5 star review on 18th September 2025

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Farrar & Tanner 5 star review on 12th September 2025

Anonymous

Farrar & Tanner 5 star review on 10th September 2025

Victoria Byron

529

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every single item in the brochure with Country Life that I tried to order was out of stock. Depressing”

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Posted 4 years ago

“poor customer service regarding late delivery”

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Posted 4 years ago

“Completely ignored my email asking to make a small change to my order 1 minute after I placed it. On the other hand, item arrived promptly.”

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Posted 4 years ago

Hi there, I'm sorry that the change was not actioned. Please could you contact me directly jude@outdoor365.co.uk, I would like to get this sorted for you. We would be happy to exchange the product if there's still time to do so. Best wishes, Jude

Posted 4 years ago

“Writing was too small, plus it just seemed boring and plain.”

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Posted 4 years ago

“Unfortunately I found the product quality (a wooden chess set) to be below expectations for the price charged. The wood around the base did not match the wood on the chess board and made the set look cheap. Additionally, I ordered and engraving plate but it was affixed with only double sided tap and did not stay on the set. Needless to say I returned the item and I can report that the return process was extremely simple and easy.”

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Posted 4 years ago

“I was really disappointed in the packaging used, the box was too small for the kneeling pad that I ordered and it was bent up at the end and squashed into the box. Such a shame as the product itself was lovely quality, but has been mis shapen due to poor care taken when packing.”

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Posted 5 years ago

“I'm not really able to respond, I've still haven't had my purchase although I paid for it quite some time ago. More precisely, my original order did arrive quite promptly. I was a little disappointed with it straight out of the box because it didn't look or feel like a quality item. In addition it was marked. Sending it back was no problem and they are good at getting back to you, but I'm still waiting for the replacement despite a polite reminder. My advice would be if you're of that generation that is prepared to spend a bit more to buy an item once take a very good look at the product that interests you and don't need to get it replaced in good time.”

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Posted 5 years ago

“I placed my order on Thursday 16th April and had a dispatch confirmation on Saturday 18th April, today is Sunday 26th April and i still haven't received my order, this is not acceptable even in the current circumstances.”

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Posted 5 years ago

“I am yet to receive my order”

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Posted 5 years ago

Many thanks for your enquiry. Due to the current situation with Coronavirus we are aware that there are some moderate delays on some services, this is mainly on a local level with courier staff absences, due to illness and self isolation. We are still despatching same day on all services, including personalised items for any orders placed by 2pm, excluding weekends. If we could ask for your patience at this time, it is highly likely that your package has been delayed slightly and should be with you soon. Many thanks and stay safe.

Posted 5 years ago

“I cannot write a review as my order was sent to the wrong address.. I think this was guess morebto pay pal messing it up.. however I have been assured that it's been sent back and I will receive it once returned.. well I hope so.”

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Posted 5 years ago

“I had paid £135 for it! I thought it would have been a larger size Ie equivalent to the one we had as children and that it would be high end quality. No it wasn’t and when I looked on Amazon I could have bought it for approx £45.”

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Posted 5 years ago

Dear Anne, I'm sorry it wasn't as expected. Details of how to return the item for a full refund are below: https://www.farrar-tanner.co.uk/returns-warranties-i53 Best wishes, Jude Customer Services

Posted 5 years ago

“Very pleased with item I bought. Promptly dispatched despite having engraving on the wooden box. Disappointed that box had sellotape on, however, which has now left a sticky mess. Hoping it will come off without leaving a mark, as it is a present.Might be worth noting so others don’t have same problem.”

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Posted 5 years ago

“Disappointed with purchase, product looks cheap and not worth the money paid.”

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Posted 5 years ago

“Great idea, great packaging,nice box BUT the counters and chess pieces were appallingly made and not acceptable.”

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Posted 5 years ago

Dear Caroline, We have a free returns service - we can exchange or refund your purchase. In your return please let us know which you'd prefer. https://www.farrar-tanner.co.uk/returns-warranties-i53 Best wishes, Jude Customer Service

Posted 5 years ago

“Disappointing lack of flexibility on number of characters allowed for engraving.”

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Posted 5 years ago

“The actual product was exactly as ordered however, upon delivery the product packaging was all damaged and the knife protector was removed when received and the knife blade had big fingerprints all over. As this was a gift it was very disappointing due to the person knowing what the parcel was before they’d even opened it. I also paid for special delivery on this item for it to just be damaged.”

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Posted 6 years ago

“Purchasing was a simple process but delivery is still waiting! Told house was unattended and card through letterbox! In both cases incorrect and still waiting on delivery! Unlikely to use company again”

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Posted 6 years ago

“Not happy with the printing on my product, but no time to return the product I need it for a presentation of someone leaving”

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Posted 6 years ago

Dear Mandy, I'm sorry to hear you are not happy with the printing - is there anything we can do now to rectify it? If you'd like to contact us we can arrange to have it done again for your recipient? Best wishes, Jude Customer Services

Posted 6 years ago

“Ordered with guaranteed next day delivery for Father’s Day. Should have arrived on the Friday but it never came. Customer services were helpful but not open until the Monday so no Father’s Day gift for my hubby. I was pretty raging but customer services sent a new one and refunded the postage and the actual item was lovely, hence why not 1 Star.”

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Posted 6 years ago

“I had to order over the phone in the end due to the fact I wanted the engraving a certain way. After discussing this with the customer service representative, that was really helpful, I thought that it would be ok and he had understood what was needed. However once it had arrived, it wasn't done correctly and due to the time frame and it being a present, I didn't have time to return it.”

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Posted 6 years ago

Farrar & Tanner is rated 4.8 based on 6,929 reviews