Order placed on 21st Nov for one engraved knife (in stock). Paid for express shipping (1-3 days). No delivery by 5th Dec, phoned and asked by F&T to call back following day. I was out all day, so called back on 7th (still no knife). Asked for cancellation and refund. Told that they'd send me a return label and I'd get a refund once knife returned...? They have agreed to refund the express fee at least and say that if the knife is not here by the 9th they will initiate a lost parcel process. It was a birthday present, appreciate there was a postal strike for a couple of days, but we're 2+ weeks on. Lesson learned. Local supplier has turned one round for me in two days, albeit slightly more expensive. If in doubt, shop local.