Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,560 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,560 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 20th May 2025

Farrar & Tanner 5 star review on 26th April 2025

Karen

506

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The box was a gift we had personalised to include a gift. The service and quality was perfect.”

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Posted 3 weeks ago

“Excellent service and product. Would not hesitate to use again.”

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Posted 3 weeks ago

“Placed order online and it arrived the next day which had been personalised. Lovely watch box. Delighted with service”

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(Cheltenham) - Posted 3 weeks ago

“I ordered and engraved trowel as a birthday gift for a friend. The delivery was prompt and the tool quality was outstanding. The engraving looked great too. Would definitely order again.”

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Posted 3 weeks ago

“Excellent service, good communication, and accurate personalisation ; so refreshing and reassuring to find a company (these days) who is diligent what it’s doing, and has processes un place to ensure customer delight.”

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Posted 4 weeks ago

“A beautiful product arrived well packaged and in good time. Well done”

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Posted 4 weeks ago

“Beautiful glasses perfectly engraved. Sadly one glass arrived broken, I contacted Customer Service and within 48 hours I had received a new set as replacement. Brilliant company, perfect products, outstanding customer service.”

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(Cheltenham) - Posted 4 weeks ago

“Very poor response to problems associated to chess set”

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Posted 4 weeks ago

Hi there, I'm sorry to see this. I can see the team were clear and helpful in their responses to the issue you had with the Knight. We explained that the chess set is hand-carved so the one piece you thought did not match the rest of the set was just due to the hand-carved nature of the product, nevertheless, they offered on a couple of occasions to send out a replacement piece which you accepted and has been done for you. Kind regards, Jamie Customer Service Manager.

Posted 4 weeks ago

“The wallet arrived promptly and was well packaged.It is made of lovely soft leather, but unfortunately, the engraving is hardly visible. Disappointing.”

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(Cheltenham) - Posted 4 weeks ago

“I purchased my item as a gift for a dear friend Ordering was simple and item delivered on time As my friend will not receive for another week not sure of performance. The inscription was perfect.”

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(Cheltenham) - Posted 4 weeks ago

“I have purchased a few items with Farrar&Turner and they have all been top quality goods lovely gifts would recommend”

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Posted 1 month ago

“Good service and complete satisfaction with the product Thank you 😀”

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Posted 1 month ago

“The secateurs look to be of good quality. Also excellent customer service from F&T when I had a problem with the original order.”

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Posted 1 month ago

“Excellent company to deal with. I made a mistake in the ordering process and it was rectified as soon as I contacted them. Delivery as promised. Can’t comment on quality of product yet as they are gifts that are still to be opened.”

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Posted 1 month ago

“Great customer service and speedy delivery- thank you 😊”

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Posted 1 month ago

“The order arrived promptly via Royal Mail. Effective packaging and the product looks great. This is our third order and we have not been disappointed. Would recommend.”

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Posted 1 month ago

“Excellent service from ordering to delivery of a high class product .”

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Posted 1 month ago

“Outstanding customer service. We have received set with minor imperfections. This was a gift which we needed for next day. Customer service team was great during webchat. They have found another set in the warehouse, checked it for any imperfections and sent it next day for 10am delivery to the restaurant where we had lunch booked with our friend who had birthday. Set was delivered by DPD prior our arrival and we managed to gift it as planned. Massive shoutout to all who made it happen. Thank you”

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Posted 1 month ago

“Good product happy with purchase”

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(Cheltenham) - Posted 1 month ago

“Excellent service and quality product. No isies at all”

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Posted 1 month ago

Farrar & Tanner is rated 4.8 based on 6,560 reviews