Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,562 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,562 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 20th May 2025

Farrar & Tanner 5 star review on 26th April 2025

Karen

506

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. Item was sent out quickly and was good quality.”

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Posted 2 years ago

“Lovely product but disappointed the personalised plaque was attached with double sided sticky tape for the price paid.”

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Posted 2 years ago

“I have bought from F&T before and the quality is great; as is the case here, however for this price I would have expected better packaging…a bag, box or something to present a quality gift in. A Jiffy bag with bits that go everywhere didn’t cut it unfortunately!”

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Posted 2 years ago

“My issue was sorted out quickly, courteously, and efficiently. Excellent quality products, and a company that clearly believes in outstanding customer service.”

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Posted 2 years ago

“Very quick service. Very happy”

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Posted 2 years ago

“The Stag Whisky Glasses were delivered promptly and on time and were well received by the recipient. Thank you”

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Posted 2 years ago

“Excellent knives will be a great present . Delivery a little confusing but love your web side”

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Posted 2 years ago

“Brilliant bit of kit I bought for my father-in-law after his 12 y/o one had finally given up on him, my only reason for dropping a star is that he's left handed and finds it lacking in certain areas (ergonomically), the quality of the multi tool is brilliant, super impressed!”

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Posted 2 years ago

“Had a problem with the wrong item being sent . However when I contacted the company; immediately this was remedied and a new correct item sent out straight away- brilliant service and lovely item - thank you”

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Posted 2 years ago

“Only four stars due to what was required for proof of age. Use a Credit Card to pay and you shouldn't have any problems. I used Paypal and had to scan personal documents and email. Hopefully, destroyed after submission.”

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Posted 2 years ago

“Fantastic customer services. Beautiful Sabatier knife block and stunning knives. I had an issue with the knife block which Farrar and Tanner immediately rectified. Even with the postal strikes, the company shupped via my original courier method. Absolutely brilliant. I didn't expect it to be rectified so quickly and it was. Very impressed. We will be shopping with Farrar and Tanner again, for sure and we wouldn't hesitate to recommend the company or the products. High end products at competitive prices with high end customer services. Refreshing.”

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Posted 2 years ago

“Purchase was easy, and when I receive my Item I hope I'm pleased with it.”

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Posted 2 years ago

“Nice box and quick delivery. It said in the description that the maximum bottle size it can fit is 12cm but it only measures 11.5cm so my Bottle didn’t actually fit which was disappointing.”

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Posted 2 years ago

“Ordered the thistle Tumbler as a gift for my partner, personalised with engraved messages and gift wrapped….. everything looked amazing, only one thing I felt spoiled it slightly was the invoice was also wrapped up inside the box. Probably an oversight but you don’t wouldn’t leave the price tag on a bouquet of flowers would you? Absolutely stunning quality of the product and gift wrapping. Overall 9/10”

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Posted 2 years ago

“Nothing to fault with the 10x10" set recently purchased. The board is a lovely piece of work for its size, the pieces are well defined and relative to each other in size. I can hold the magnetic board upside-down with all pieces staying on the board. As per another reviewer, the only 'complaint' I have is that there are no spare queens for promotion, and I don't see an option to buy the pieces as a separate transaction. Overall, a very stylish board and pieces. Highly recommended!”

Farrar & Tanner 4 star review on 20th September 2022

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Posted 2 years ago

“Love the box. Only criticism is there is a mark on the bottom. I think they will be happy with it. Arrived very quickly”

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Posted 2 years ago

“Lovely purse, as described. I may struggle with the central zip but that is because of my hand arthritis. I want to get by with a smaller purse and thus is it. Lovely lining.”

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Posted 2 years ago

“Product arrived after a few days and im more than pleased with my purchase. Thank you”

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Posted 2 years ago

“I ordered an apron as a 70th Birthday present. Quality is good but I was disappointed with the personalisation which is not at all as illustrated, in a different position than on the photo and barely visible.”

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Posted 2 years ago

Hi Christine, so sorry that the engraving is different - would you mind sending us a photograph of what you have received and we'll see what can be done to fix this for you? customerservice@outdoor365.co.uk We want you to be happy with your purchase and it should match what you expect. Best wishes, Jude

Posted 2 years ago

“Love the quality of the knives. I just wish the size of the engraving matched the scale of the products I purchased.”

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Posted 2 years ago

Farrar & Tanner is rated 4.8 based on 6,562 reviews