Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,561 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,561 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 20th May 2025

Farrar & Tanner 5 star review on 26th April 2025

Karen

506

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wood is beautiful & the writing is perfect...would be 5 stars, unfortunately it's not very magnetic, struggling to keep knives etc from falling off, looks great on the wall though”

Helpful Report

Posted 2 years ago

Hi Lynn, thank you for your comments on the engraving, sorry to see the knives are not holding well, if this is still happening we'd be happy to have it back and check it for you - we have a free returns service - https://www.farrar-tanner.co.uk/returns-warranties Best wishes, Jude

Posted 2 years ago

“Boyfriend absolutely loves the pocket watch. Only thing I was a little disappointed in was that the lettering actually etched and not engraved. I would have preferred engraving, but he is happy, so thats the main thing. Watch mechanism.is great and sounds lovely.”

Farrar & Tanner 4 star review on 11th July 2022

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Posted 2 years ago

“Good knife handle a bit small”

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Posted 2 years ago

“Very happy with final loutcome a mix up when order made on line and phoned office all sorted then no follow up till I phoned again and then finally rectified and order arrived promptly and was perfect very pleased Mollie”

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Posted 2 years ago

“I ordered two Dartington whisky glasses and requested they be inscribed etc. The Dartington glass was the usual excellent quality, as ever. The inscription was somewhat disappointing due largely, I suspect to my lack of understanding of fonts and the resulting font sizes. I daresay my conception of the fonts was flawed and this resulted in somewhat faint lettering. Ah well my fault as usual! But the quality of both the items and the service was as excellent, as ever!”

Helpful Report

Posted 2 years ago

Hi Roy, I'm going to give you a call and see what we can do to meet your expectations on engraving, we may be able to fix this for you. Thanks, Jude

Posted 2 years ago

“The napkin rings I bought as a wedding present were beautiful and arrived promptly but came loose in a cardboard box - devalued the amount of money I'd spent on them. Phoned Farrar & Tanner who then sent me a velvet pouch which was better than nothing but still not ideal.”

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Posted 2 years ago

“Lovely gift box for the price , just plain inside with no padding.”

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Posted 3 years ago

“I love the wooden knife block and the knives look good as well , this knive set is for a anniversary gift so i do hope they love it as much as i do when they receive it”

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Posted 3 years ago

“Have used this company on many occasions. Happy with products. Always nicely engraved. This time the glass wasn't quite as clean it could be. Black grease on the pewter base and a lot of black 'glue' visible where it sits in the pewter cup. The grease came off with a good polish. Haven't had to do that before.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review your purchase. Your feedback is very valuable to us. This one sounds like it has slipped through quality control so our sincerest apologies for that.

Posted 3 years ago

“The carving knives were very good although I thought the case which was made of wood liked quite rough and look cheap! Room for improvement . Hopefully my husband likes it as he is very fussy! First impressions do count.”

Helpful Report

Posted 3 years ago

“I would love to give 5 stars and almost all aspects of the purchase and experience would warrant such a rating. However, and I'm sorry if this seems trivial, the beautiful tan wallet that I purchased is well made and feels like a quality product - particularly given the very reasonable price point - however, the online photos show the tan leather contrasting with a beautiful dark blue lining while the actual product is lined with a VERY dark blue - almost black lining. This may seem unimportant but it matters because the tan contrasts so well with the blue in the photos. I even have a leather jacket with similar contrast - it is a combination that really works. The almost black lining just takes the edge of the design slightly. Furthermore, it matters because it MAY have swayed my final purchasing decision from other products. Overall, a strong 4 stars, but the images on the site should reflect the product delivered. The main factor in reducing it to 4 stars was my feeling of disappointment when I saw the lining. Trivial? Perhaps. Overthinking, on my part, the design of the wallet? Probably. First world problem? Definitely. Still slightly disappointed? A bit. Thinking of asking my tailor (or finding a tanner) to line it with a slightly lighter blue lining? Yes.”

Helpful Report

Posted 3 years ago

“When I didn't receive the initial order confirmation by email I thought I was about to have an ordering nightmare, and I was completely wrong. I emailed customer service and they got back to me with full details almost immediately, providing shipping information and an estimated arrival, and then my order arrived ahead of time. Hugely impressed with the service and the product is great too. Would recommend.”

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Posted 3 years ago

“Fault on original item dealt with promptly and replacement item is good.”

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Posted 3 years ago

“Beautiful pen. Bought for my son for a special birthday. He loves it. It was a bit thicker than I thought it would be to go on his suit pocket.”

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Posted 3 years ago

“Unfortunately the first flutes I received were faulty, but you reacted very quickly to my complaint, replying on a Saturday afternoon. New flutes were despatched which were excellent and a returns label was enclosed so that I could return the faulty ones.”

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Posted 3 years ago

“Really love the cuff links as they’re good quality and the engraving looks very slick. Would’ve liked a branded box though…”

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Posted 3 years ago

“Bought a lovely travel chess set. Compact, neat and nicely finished the board, chess pieces and the zip up carry bag are ideal for taking anywhere you go.”

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Posted 3 years ago

“Very pleased with both the quality of the product & speed of delivery. However disappointed with Gift Wrap Service. For £6 I would have expected the gift tag to at least be printed rather than it being poorly hand written. Would use again this company again in the future.”

Helpful Report

Posted 3 years ago

Hi there, thanks for your feedback - we do choose to handwrite our gift tags for that personal approach. Our tags are normally neatly written though, if you do have the paperwork which came with the gift it should say who did the gift wrap for you and if you can let us know we can make sure we've had a word about neatness to avoid this happening again. Best wishes, Jude

Posted 3 years ago

“Tools were good but engraving was very small and hard to see”

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Posted 3 years ago

“Helpful staff with good product knowledge”

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Posted 3 years ago

Farrar & Tanner is rated 4.8 based on 6,561 reviews