Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,560 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,560 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 20th May 2025

Farrar & Tanner 5 star review on 26th April 2025

Karen

506

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely product and speedy delivery. My only problem was that the product arrived in damaged packaging (it was supposed to be a birthday gift) and considering the price of the product (£50), I would have expected better - customer service issued a £5 refund.”

Helpful Report

Posted 1 year ago

“Gift delivered promptly and in perfect condition”

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Posted 1 year ago

“It's a beautiful product, constructed really well and with a really high-quality feel to it. I get the impression it will last forever! O thing i would have preferred is that when all of the pockets are used it still folded and closed as it should. Outside of the wash bag component, the other areas seem to be an odd size for other toiletries one might wish to use it for. It's still a great piece and i'm glad i bought it, it could just do with a few minor tweaks to make it perfect.”

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Posted 1 year ago

“Order was completed swiftly and arrived in good condition.”

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Posted 1 year ago

“The speed of the delivery was amazing. The quality of the engraving was very neat, however the make of the knife that was on the blade looks as though it’s double printed or smudged by accident. Overall good service”

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Posted 1 year ago

“Pleased with purchase. Customer service were very good at changing personalisation after ordering. Arrived very quickly, the next day after purchasing express delivery. My only comment would be that the message chosen is not actually engraved on the product, as you would assume engraved to be, its printed on the surface which is not quite the same thing considering its an extra price add on. I was happy with the result nevertheless but would advise selling it as personalisation rather than engraving in the product description”

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Posted 1 year ago

“They look great in my kitchen very stylish”

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Posted 1 year ago

“The delivered items were fantastic. I enjoyed the design and quality. There was an issue with the delivery process and the delivery was delayed. I signed up for express delivery (two days since the order was after 2pm) and this was delayed. I was then assured it will come the day after and that didn't happen either. The customer support team was excellent in dealing with this and rectified it. I then received a duplicate shipment and I had to return one which was a bit of a hassle. All in all, errors do happen and I liked the professionalism and timely manner it was dealt with. I just thought of mentioning it as feedback to a team thriving for the best.”

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Posted 1 year ago

“Ordered an item from Farrar & Tanner but wasn’t happy with it.. however, I returned the item & they promptly reimbursed me.. Thank you”

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Posted 1 year ago

“The wine and packaging were excellent, We were very pleased with our purchase. However, there are a couple of things that could be improved. The purchasing part of the website is not the best and could be made clearer. More importantly, it is not possible to include a mesage with the item that was a gift. I think this is a major shortfall.”

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Posted 2 years ago

“The pout on my watering can is a bit droopy!!”

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Posted 2 years ago

“Bought these for my husband for our 22nd Anniversary. Very pleased with prompt service. My husband was delighted with them. My only disappointment was the personalisation could have been a bit bigger had to point it out to my husband. Would use this company again.”

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Posted 2 years ago

“Very efficient service well presented box”

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Posted 2 years ago

“very nice finish on this folding knife. unique design and very sharp, the display box is solid and well thought out. i like the minimilist appearance and the heritige behind the brand. recommend this as a gift or for yourself. no.8 is a practical size, not too big, nor too small, fits the hand nicely”

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Posted 2 years ago

“Overall, the product how old it was great, however, the box it was kept in came damaged and dented”

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Posted 2 years ago

Thank you for your 4-star rating. We're glad to hear the product was great, however we apologize for the condition of the box it was shipped in. Do let us know if there is anything we can do to rectify this for you. You can email me directly on stacey@outdoor365.co.uk. Best wishes, Stacey Customer Service

Posted 2 years ago

“I bought these as a present for my daughter. She is very pleased with them. Ordering was quick and easy and I'm glad to note a check was made on me to confirm I was a suitable person to buy knives. Delivery was prompt.”

Helpful Report

Posted 2 years ago

Thank you very much for your 4-star rating of Farrar & Tanner. I'm glad that your daughter is pleased with the knives and that the ordering was quick and easy. If there is anything we could have done to make this review a 5-star, do let us know! Best wishes, Stacey Customer Services

Posted 2 years ago

“Overall, happy with the purchase - the backgammon board was beautiful and flawlessly built. Dice and checkers were plastic, but very nice quality and have a good feel. However, the accessories felt like an afterthought - wish they were higher quality for the price paid. The dice cups were cheap plastic (would prefer felt-lined or leather for quieter dice rolling), the fabric bag had loose strings, and the engraving is a metallic plate cheaply glued to the box - it easily comes off. Would pay a little more to have a true engraving in the wood.”

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Posted 2 years ago

“Bought as present. I didn't get any feedback, just a thank you.”

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Posted 2 years ago

“Excellent quality Slight draw back was length of belt was short”

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Posted 2 years ago

“Excellent service. Delighted with quality of product. However I would have preferred the engraving to be slightly bigger on the Christening cup. It looked much larger online. I would also have liked another line to add the date. Not so fond of black engraving but no choice of just plain silver colour.”

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Posted 2 years ago

Farrar & Tanner is rated 4.8 based on 6,560 reviews