Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.75

4.8 Rating 29,102 Reviews

94 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.8

Based on 29,102 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

Write Your review

Tell us how Farmer Gracy made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Barely any flower or grow and once again I have ordered Pom Pom dahlia and it’s the wrong one.”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear there may be some issues with your order. Please get in touch by emailing customercare@farmergracy.com so we can assist with this. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“Only half of my order has grown they don't answer emails and you can't speak to anyone on the phone. Don't use them go with a supplier in the UK I will never buy from them again!”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that your plants might have failed. We respond to all emails and we're available on the phone. We'll be happy to help with this, please get in touch. You'll find our email address and phone number here: https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 11 months ago

“Unfortunately, only one plant has turned white, the other 2 are green/white. & I wanted white ones. I already have green /white.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that your plants are incorrect, please get in touch so we can resolve this for you. Our contact details are here: https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 1 year ago

“The fritillary didn't come through. Neither did the oxalis. Foxtail lillies are just overgrown foxgloves in foxglove pink. Very very disappointed. Mary vint”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that some of your plants might have failed. Please get in touch so we can assist with this, our contact details are here: https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 1 year ago

“So disappointed my oxalis Still hasn't come through! I was so looking forward to seeing it as it was a beautiful flower 🌺🌼”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that, please contact us so we can advise and replace where necessary, our contact details are here: https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I didn't buy bulbs: I bought bare root perennials and dahlia tubers. Re bare root plants: I bought and planted in pots on 20 April (after soaking in water for 3 hours): 3xAquilegia Barlow, 3xGeum Apricot Pearl, 1xVeronica Rotfuchs, 1xSalvia Pink Beauty--total 9 plants. Of which only 4 have sprouted (1 Aquilegia, 2 Geum, 1 Salvia) as of 18 May. When I inspected the others, they seem to have rotted in the pots. My conclusion: bare root plants are not worth the effort.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that some of your plants might have failed. Please contact us so we can resolve that for you. You can email us or give us a call, our contact details are available here: https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Order received 3 bulbs were soft and rotten they had obviously been packed a long time prior despatch and the remaining bulbs were already sprouted at awkward angles. Credit was given for the 3 bulbs . Remaining plants were not up to previous standard. They were ordered when sale discount given but I would not have ordered if I had seen them .”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that some of your plants have arrived in poor condition. Please do get back to us if anything still needs to be resolved. You can email us or give us a call, our contact details are available here: https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 1 year ago

“several of my dahlias failed to do anything, potted up in slightly moist compost in greenhouse , several others flourished in same condiitions”

Helpful Report

Posted 1 year ago

Hello, Dahlias can sometimes be quite slow to sprout, particularly if temperatures are cool. Please do contact us though and we will be happy to assist if there are any problems, our contact details are here: https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Sorry to say not impressed with the quality of the things I ordered. Everything is planted but not confident they will thrive. I hope to be proved wrong. Some were a gift for brother who is a good gardener but sadly he did comment about quality. Not good.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that some of your plants have arrived in poor condition. Please feel free to contact customercare@farmergracy.com with your order details if they don't thrive so we can resolve that for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Perhaps a little soon to write a review as so far nothing much has grown - my worry is that that is as good as it's going to get. Beautifully packaged and all individually wrapped - however roots on Agapanthus tend to be a little delicate and so when many were broken on arrival it is perhaps not surprising that there is little sign of growth. I'd hope to see some signs of growth by now”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that some of your plants were damaged. The young shoots can be very fragile but we would refund or replace if plants arrive in poor condition or don't thrive after planting. So do get in touch, our contact details are here: https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 1 year ago

“A third of my plant’s died within days of planting.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that. Please contact customercare@farmergracy.com with further details and we'll be happy to refund or replace where necessary. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I was attracted by your online presentation and in fact wrote a review to that effect. However I have been disappointed with some of the results. 2 out of 6 geums failed as did 2 out of 6 echinacea. I potted them all up on receipt in exactly the same potting medium and have kept them in the greenhouse. Also I ordered two batches of dahlia tubers, 17 in all and I am still awaiting any sign of life from 4 of them. Despite supposedly careful packing, a lot had tubers which had broken off. Sorry to send this miserable review, but you did ask me! Sabrina”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that some of your plants might have failed. Please give us a call or send us an email letting us know which have not produced shoots yet and we will be happy to help. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Very good aftersales But most of your bulbs turn up mouldy”

Helpful Report

Posted 1 year ago

Hello, Towards the end of the season, bulbs can deteriorate quickly. If you have received any bulbs which are in poor condition, please give us a call or send us an email and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I had 2 orders, the second of geraniums and kniphofia were good plants. The first order was poor. The achillea and agastache were in little pieces. I complained and you immediately sent replacements. This time the achillea were somewhat better but again the agastache were broken into small pieces and ended up on the compost heap.Maybe this may be due to the post. I am unlikely to buy bare root plants again.”

Helpful Report

Posted 1 year ago

Hello, Please do get back to us and we will of course be happy to issue a refund for the plants which have arrived in poor condition. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Problem with one of the plants. Emailed to sat. Was told would reply 24/48 hours later. Wrote again after that. Still nothing except this asking my opinion! Shame because I've been please up til now....”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there's an issue with one of your plants. If you have emailed customercare@farmergracy.com, we will resolve this for you as quickly as possible. Our response times are slower during April/May due to a high volume of queries. For any urgent issues, please give our team a call on 0330 808 7304 (local rate). All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I haven't received my order”

Helpful Report

Posted 1 year ago

Hello, Please give us a call or send us an email and we will be happy to check this for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 1 year ago

“A fair number of the plants /bulbs ordered were either dead, rotten or on their last legs”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that, please give us a call or send us an email with your order details and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I ordered dahlia bulbs. One set were broken on the stem. I was sent another - exactly the same problem where the stem was severed because the dahlia was jammed into a packet which was too small. I’m very unhappy as these are not inexpensive plants.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that, please do get back to us if there are any problems. You can give us a call or send us an email and we will be happy to help. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 1 year ago

“To be honest the quality of the Dahlia tubers were modest. The packaging was simply too tight and many tubers were broken in their separate bags and squeezed into the box causing further breaking of eye off tubers. Small roots on the tubers were not removed and small tubers on the existing ones should have been removed. Many tubers were far too dry esp Franz Klamer....wizened in fact!! Only due to my tlc and warm propagate could I get fragments of attached tuber to grow. So overall a disappointing standard and I will not be using the company again Alan C Bagguley.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that some of your dahlias have arrived in poor condition. Please give us a call or send us an email and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I have photos - the "plants" came to me as roots with completely white stems and almost white leaves. I may be able to save them, it looked like they had been away from light for several weeks.”

Helpful Report

Posted 1 year ago

Hello, Bare roots plants will have shoots at this time of year and they will be pale because they have been in the dark. They will continue to grow and will soon green up. If there are any problems, please give us a call or send us an email and we will be happy to help. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 1 year ago

Farmer Gracy is rated 4.8 based on 29,102 reviews