Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

“Hello. I didn’t expect such premature seedlings. I have bought bulbs from you, obviously they were okay but these tiny strands of seedlings wrapped in small polythene bags were so fragile. I have planted them in pots, hoping they’ll survive. This is not the first time I have purchased plants online. The previous ones were plugs and when planted directly into the soil didn’t present any problems. I’m sorry to say that I won’t be ordering any more in the future. D. Leroy”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that there are concerns about the items received. They should all have some shoots on arrival which continue to grow after they are potted. If any of the plants appear to be undersized or in poor condition (without shoots/buds), please send an email to customercare@farmergracy.com, including a photo if possible, and one of the team will be happy to resolve any issues. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Easy website and communication ref delivery but the quality of the products is extremely disappointing and poor: - only 2 out of 5 hollyhocks were ok; the rest was broken into small pieces that looked dead - the ‘Royal Satin’ iris was completely dry. So out of 8 plants I received I shall be lucky to see 4 bloom.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we replace or refund as required. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Poor limp plants”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we replace or refund as required. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Very disappointed with the Begonia tubes you sent me . Out of 36 , 12 were of a good size , 24 were very small , I contacted your customer service only to be told send photo , I had already planted them . I won’t be buying from Farmer Grace again , it’s Farmer Disgrace for me .🤮”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that there were discrepancies regarding the size of these begonias. We endeavour to replace any if necessary however we will ask for photos to assess whether the items are representative of our stock or if a replacement is required. These images are also important from a quality control aspect as they help us improve our processes and procedures. If the query has not been resolved then please do reach out to the team again so we can assist. All the best, Farmer Gracy Customer Car

Posted 1 year ago

“I’ve had good plants from them previously, sometimes they don’t grow, sometimes they do, their bulbs are good, but my recent plant order was dreadful. The delivery company they use (evri) didn’t deliver until a week later than they should have done & when it arrived the plants were in a shocking condition. Farmer Gracy has told me that I shouldn’t worry, because bare root plants always look poor when you receive them, but I’m sure they shouldn’t actually be rotten. Time will tell, but the fact that the roots & shoots are both dead probably indicates that they’re not going to grow.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that the order was delayed and that there are concerns regarding the bare roots received. These are different shapes and sizes and providing they have shoots they will grow as expected. If any appear rotten or have rotting shoots then please reach out to the team so we can replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I’ve had good plants from them previously, sometimes they don’t grow, sometimes they do, their bulbs are good, but my recent plant order was dreadful. The delivery company they use (evri) didn’t deliver until a week later than they should have done & when it arrived the plants were in a shocking condition. Farmer Gracy has told me that I shouldn’t worry, because bare root plants always look poor when you receive them, but I’m sure they shouldn’t actually be rotten. Time will tell, but the fact that the roots & shoots are both dead probably indicates that they’re not going to grow.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that the order was delayed and that there are concerns regarding the bare roots received. These are different shapes and sizes and providing they have shoots they will grow as expected. If any appear rotten or have rotting shoots then please reach out to the team so we can replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I recently purchased several bare root plants from you. I am quite disappointed in the quality of these plants. The bare root plants were very small with very few roots on them. I cannot see these plants being anywhere near ready to plant out at the end of May. I have purchased plants from you before and they have always been very satisfactory. However the Lily and Gladioli Murielae bulbs were in very good condition.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear you are disappointed with your most recent order from us. Bare root plants are naturally different shapes and sizes and the roots will continue to grow after planting. Providing the bare root plants have buds or shoots, they should continue thrive after they're potted up. If you have any concerns regarding their growth in a few weeks then please do let us know. customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I was shocked to receive it as one shoot in a bag of soil, nothing like the picture or website gives the impression it will arrive like.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear this. Our bare root plants are dormant when supplied, but should have some small shoots which will continue to grow after planting. If you have any concerns about what you have received, then please feel free to contact our team customercare@farmergracy.com with further details. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I recently purchased several bare root plants from you. I am quite disappointed in the quality of these plants. The bare root plants were very small with very few roots on them. I cannot see these plants being anywhere near ready to plant out at the end of May. I have purchased plants from you before and they have always been very satisfactory. However the Lily and Gladioli Murielae bulbs were in very good condition.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear you are disappointed with your most recent order from us. Bare root plants are naturally different shapes and sizes and the roots will continue to grow after planting. Providing the bare root plants have buds or shoots, they should continue thrive after they're potted up. If you have any concerns regarding their growth in a few weeks then please do let us know. customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Anything I have bought from this website only has a 50/50 chance of survival. Grape Hyacinth bulbs have done very well, tulips were dreadful and one variety in particular haven't opened at all, stalks very spindly. I have bought some miniature hosta so hope these might do better. Not sure I'll bother ordering again if they fail. I always follow the instructions provided to the letter and end up being disappointed time and time again!”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that you have had a mix of success with the orders received from us. If you have any queries regarding their growth then please feel free to send an email to us and we can offer some advice and replace any if necessary. customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Very bad customer service no details of the items in the pack”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear this. Each order will have an envelop containing all the paperwork. This will include a copy of the order along with some planting and care guides. We apologise if this was not received with your order and for any inconvenience caused. If you have any questions regarding what has been received then please feel free to contact us. customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 1 year ago

“The dahlias bulbs were verry dry and I recived only one bulb with bulbs on. The other two were only steams with some dry roots on. I have plant them to see if there is going to be any flowers from them. Thats from the Kick off dahlias. The other dahlias I recieved were better; but Im not going to order more dahlias because of the conditions. Very small bulbs. And its very expencive for what I got as a costumer. I have ordered a lots of plants, bulbs and tulips, narcisser from you over the past years; but this time the quality wasnt so good like they have been before.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that there are concerns regarding the condition of these tubers. Dahlia tubers are naturally different shapes and sizes, often a tuber which appears small will still grow into a full-size flowering plant. If any dahlias appear severely damaged, with multiple broken tubers which are barely attached, please let us know as we can arrange to replace or refund accordingly. We kindly request that you send an email including photos if possible, to customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I ordered three plants, two yellow and one purple. One pack of the yellow did not contain a plant just compost. the second yellow contained some growth ut just one tuber attached. The purple had 6 tubers. I am so disappointed with my latest purchase.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear of the issues encountered with your most recent order with us. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Package was damaged in transit. One of three bare root plants had several healthy stems broken off. One had no sign of life and one was perfect”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that the box arrived damaged and that the items have been affected. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can replace as required. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I received weak, broken blackened bare root aconitums I’m left with 2 out of the 5 ordered if they survive”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received on your order. Please kindly send an email to customercare@farmergracy.com with further details so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“My Lucky Number daffodils are ok, although some haven’t flowered and a around 10% were diseased and couldn’t be planted. My anemones have failed to appear at all and although my dahlia tubers arrived in reasonable condition, there is still no sign of life from them. I hope this changes soon.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that one some of your bulbs have failed to thrive and for the disappointment this has caused. If you are concerned regarding the Dahlia growth so far the please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. If necessary, we can replace where necessary. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I put in a very large order at the beginning of February and received it late. It was obviously packed well before shipping, at least in part, and sent off before the Easter holiday where it was in transit for over 5 days. As it was late and tightly packed many of the plants had suffocated. Some of the bags were empty. Some root balls were rotten, some too tiny to be viable. One or two bags were missing completely. I reached out to the company and the onus has been put on me to supply photographic proof. With approximately 80 plants to unwrap in a hurry I was obviously unable to take the time to photograph everything but did inventory as they came out of the box. Not happy with the reply that they would like to “help” me but I need to provide photos. I have some very irate videos but no time to edit that. General feeling… for an order over 600€ service should be a little more effective… so disappointed. 😢”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that there were discrepancies with the order received. We endeavour to replace any items where possible however we will ask for photos in instances such as this. The images enable us to check the viability of the plants in question and allows us to resolve the issue efficiently. These images are important from a quality control aspect as they help us improve our processes and procedures. If the query has not been resolved then please do reach out to the team again so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I put in a very large order at the beginning of February and received it late. It was obviously packed well before shipping, at least in part, and sent off before the Easter holiday where it was in transit for over 5 days. As it was late and tightly packed many of the plants had suffocated. Some of the bags were empty. Some root balls were rotten, some too tiny to be viable. One or two bags were missing completely. I reached out to the company and the onus has been put on me to supply photographic proof. With approximately 80 plants to unwrap in a hurry I was obviously unable to take the time to photograph everything but did inventory as they came out of the box. Not happy with the reply that they would like to “help” me but I need to provide photos. I have some very irate videos but no time to edit that. General feeling… for an order over 600€ service should be a little more effective… so disappointed. 😢”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that there were discrepancies with the order received. We endeavour to replace any items where possible however we will ask for photos in instances such as this. The images enable us to check the viability of the plants in question and allows us to resolve the issue efficiently. These images are important from a quality control aspect as they help us improve our processes and procedures. If the query has not been resolved then please do reach out to the team again so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Bare-rooted plants in horrible contorted shapes and difficult to plant. Many already shooted with shoots snapped off in transit. Nothing like I expected. Would have preferred potted plants! Really disappointing!”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that you are disappointed with the order you have received. We only supply bare roots/ bulbs/ tubers ready for potting. Bare root plants are naturally different shapes and sizes and the roots will continue to grow after planting. Providing the bare root plants have buds or shoots, they should continue thrive after they're potted up. If you have any concerns regarding the condition of the items received then please feel free to email customercare@farmergracy.com with further details so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Great customer service, really poor quality tubers. Every time they sent me a new batch, at least one was faulty agaian”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that some items have arrived in a poor condition and that the replacements have also sustained some damage. Dahlia tubers can be quite fragile and during harvest they can suffer light damage. Bent tubers which appear cracked where they join the neck are common and this won't usually have an impact on the performance of the plant. If any dahlias appear severely damaged, with multiple broken tubers which are barely attached, please get back to us so we can arrange some more replacements for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Farmer Gracy Reviews