Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.76

4.8 Rating 28,261 Reviews

94 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.8

Based on 28,261 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 21st April 2024

1442

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bulbs seem to have gone down the grade since I’ve been buying from you still overall good but don’t think it’s the quality used to be. Maybe it’s because plus cost of living in crisis I don’t know..”

Helpful Report

Posted 9 minutes ago

“The courier delayed the delivery by 4 days so the plants were trying to grow and don’t look great. Too early to tell how they’ll be.”

Helpful Report

Posted 15 minutes ago

“Poorly packed and starved of light for too long. Remains to be seen how many survive. Disappointing”

Helpful Report

Posted 1 hour ago

“I was a little disappointed as I only had one or two flowers from some of the tulips I planted this year. The purple ones were fabulous though.”

Helpful Report

Posted 1 hour ago

“I was a little disappointed as I only had one or two flowers from some of the tulips I planted this year. The purple ones were fabulous though.”

Helpful Report

Posted 1 hour ago

“The bulbs were of very good quality but the length of time it took to get them delivered was unaccesptable.”

Helpful Report

Posted 2 hours ago

“Not too happy some daffodils didn't bloom tulips were ok . Thank you for replacing the bare root plants fingers crossed they will be ok .No other comments.”

Helpful Report

Posted 3 hours ago

“Poorly packed and starved of light for too long. Remains to be seen how many survive. Disappointing”

Helpful Report

Posted 4 hours ago

“Unfortunately I have had two plants that I bought and were delivered in march which have not survived I will be very careful in which plants I purchase in future”

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Posted 4 days ago

“Your bulbs are amazing and I will continue to order them from you. But it’s been a bit hit and miss with the perennials this year, with a number of them not surviving.”

Helpful Report

Posted 4 days ago

“From my two recent orders. .The Ranunculus were good quality and have all sprouted successfully. I had ordered a batch of 3 bare root Echinacea plants..however there were only two in the bag, and unfortunately one was rotten. I tried to grow it on but no success. I planted the bare root Delphinium, however again it felt quite rotten on arrival, but attempted to grow it. But after a few weeks I could see it was mouldy. The rest of the order has all started growing successfully.”

Helpful Report

Posted 4 days ago

Hello, Thank you for your review. We're sorry to hear that some of the bare roots received have arrived in this condition. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 2 days ago

“My order arrived promptly and the plants were in good condition. One bag contained only compost and no plant. I did email the company but haven’t heard back yet……..”

Helpful Report

Posted 5 days ago

Hello, Thank you for your review. We are sorry to hear this. We endeavour to respond to all emails within 48 business hours, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 2 days ago

“Usually well impressed with Farmer Gracy But there’s creatures in the dahlias They seem hollow in side tuber. & worm like larvae crawling inside. Any chance of some replacements. I had a total of 3 bags Sweet Suzanne !! No great”

Helpful Report

Posted 5 days ago

Hello, Thank you for your review. We're sorry to hear that the Dahlia's have arrived in this condition. Please send an email to customercare@farmergracy.com with further details so we can replace these for you. All the best, Farmer Gracy Customer Care

Posted 2 days ago

“I’m a new with this company. Ordered phlox roots and two of them didn’t go well. Will c the other ones how it’s go. I hope everything goes well.”

Helpful Report

Posted 5 days ago

Hello, Thank you for your review. We are sorry to hear that you have had mixed success with these bare roots. We have planting and care guides available for all our products which include some helpful information. https://www.farmergracy.co.uk/blogs/planting-care If you have any concerns regarding the growth of these then please feel free to send an email to customercare@farmergracy.com with further details and we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 2 days ago

“I'm sorry to write a less than excellent review, as I had high expectations. I did two consecutive orders. The first one was planted according to instructions and everything seems good so far. Same for the second order, but this time only one plant sprouted, so I think something went wrong, maybe the long travel. Nice website, great package.”

Helpful Report

Posted 5 days ago

Hello, Thank you for your review. We're sorry to hear that there are concerns regarding the condition and growth of these. Please feel free to send an email to customercare@farmergracy.com with further details. The team can then advise and assist accordingly. All the best, Farmer Gracy Customer Care

Posted 2 days ago

“My order arrived promptly and the plants were in good condition. One bag contained only compost and no plant. I did email the company but haven’t heard back yet……..”

Helpful Report

Posted 5 days ago

Posted 2 days ago

“Disappointed with the Agapanthus but Peony looks ok.”

Helpful Report

Posted 6 days ago

Hello, Thank you for your review. We're sorry to hear that the Agapanthus received is not as expected . Please send an email to customercare@farmergracy.com if you have any concerns regarding its condition and growth and we can assist. All the best, Farmer Gracy Customer Care

Posted 2 days ago

“Can’t really leave a comment on the bulb yet, I will wait till it starts to grow. Then either complain or give great feedback, P& P great”

Helpful Report

Posted 6 days ago

“The bulbs I purchased have all been very good. Unfortunately I have not been so pleased with the bare root shrubs, because twice one of the three I bought looked dead on arrival and has never grown. I will continue to buy my bulbs from Farmer Gracy but will not buy any more bare root shrubs”

Helpful Report

Posted 6 days ago

Hello, Thank you for your review. We are sorry to hear that there are concerns regarding the condition of some of the bare roots received and that these have failed to thrive. Please kindly send an email to customercare@farmergracy.com with the details so we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 2 days ago

“I ordered Tulips & Narcissus from you last Autumn - order arrived 2.9.23. Most of the bulbs were pretty good, except the Marianne tulips are completely from the image shown on your website. They are a bright Red/Orange which I would never have in my pots with La Belle Epoch. Very disappointing. Will try & upload photo. Also no sign of any Pheasants eye flowering? Is it still too early? Look forward to receiving your response. Thank you”

Helpful Report

Posted 6 days ago

Hello, Thank you for your review. We're sorry to hear that there are concerns regarding the tulips now they in flower. We do our utmost to ensure all items are labelled correctly as we understand how frustrating it can be to receive the wrong variety. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can advise All the best, Farmer Gracy Customer Care

Posted 2 days ago

Farmer Gracy is rated 4.8 based on 28,261 reviews