Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.75

4.8 Rating 29,046 Reviews

94 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.8

Based on 29,046 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 3rd May 2024

1470

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some of the tubers were very small, and in one packet there should have been three but only two tubers were sent, The packaging was very good but some of the bear routs had stared growing.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that one of these tubers were missing from your order. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“The first lord lieutenant anonimie and white anonimie.which I bought Only one corn opened . Out of Twenty but did not complain as I thought they were a bit late to pop up in spring. So was not impressed. I’ve bought some more hoping they open. Photo shows one that opened”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there may be an issue with your Anemones. Typically they flower during March/April when planted in autumn so may more start to flower soon, please get in touch by emailing customercare@farmergracy.com and one of the team will be happy to advise more accurately. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“I ordered for summer flowers last year abs only a few flowered. I then ordered spring bulbs and have very few coming through. I I am hoping the dahlia order fairs better. This was a very expensive few flowers and I reeky don't think I will be ordering any more. I am really sad. Senga C.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that some of your plants haven't thrived. Please get in touch by emailing customercare@farmergracy.com including the details and certainly advise on any issues. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“I'm a bit annoyed with the packaging, as 3 of my different orders, we're bagged in incorrectly labeled bags. I'm just hoping they are actually what I ordered.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that, please send an email to customercare@farmergracy.com so we can assist with this issue. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“I have ordered a large number of bulbs, tubers and bare roots over the last year. They have been a bit hit and miss, but the bulbs I ordered this winter have been very disappointing. Most arrived covered in aphids and a significant number were rotten.”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that some of your bulbs have arrived in poor condition. If that happens, please email us within 14 days of delivery and we will refund or replace. Our email address is customercare@farmergracy.com and we'll be happy to assist if you have any questions or concerns. All the best, Farmer Garcy Customer Care

Posted 3 months ago

“They are OK BUT £5 for postage ? Utter rip off”

Helpful Report

Posted 5 months ago

“Order accepted 7th November but just received message from you saying expect it in 7-10 days from now! That is too slow. Evri are very bad at delivering to us. We often have reason to complain, fingers crossed the bulbs arrive.”

Helpful Report

Posted 6 months ago

Hello, We ship directly from the Netherlands and currently all orders are received within around 10 business days. We hope you have received your order in good time, but do get in touch by emailing customercare@farmergracy.com if there are any problems. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Out of the 5 paperwhite bulbs I ordered, 1 looks dead. I will wait and see if it grows but it doesn't look like it will. The other 4 bulbs look healthy.”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that one of your bulbs has arrived in poor condition. Please get in touch by emailing customercare@farmergracy.com so we can resolve this for you. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“I ordered fritillaria meleagris "alba" and received a mixed consignment of white and purple. Otherwise the remainder of the order looks OK.”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that you have received the incorrect fritillarias, please email customercare@farmergracy.com so we can organise replacements. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“Generally the common dry roots and tubers grew ok. I had great success with some of the Dahlias and all begonias, all green hostas, but nothing at all grew with the phlox, echinacea, astrantia, all grasses, geum, half the geranium, aquilegia ruby port, nora barlow and pink petticoat, astilbe, heliopsis and helenium. I have planted the bulbs but nothing yet has shown, this is to be expected as it is early.”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that some of your plants didn't grow. Please contact us by emailing customercare@farmergracy.com and one of the team will be happy to assist you. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“I had 2 orders, the second of geraniums and kniphofia were good plants. The first order was poor. The achillea and agastache were in little pieces. I complained and you immediately sent replacements. This time the achillea were somewhat better but again the agastache were broken into small pieces and ended up on the compost heap.Maybe this may be due to the post. I am unlikely to buy bare root plants again.”

Helpful Report

Posted 7 months ago

Hello, We're sorry to hear that some of your plants didn't grow well. Please get back in touch by emailing customercare@farmergracy.com if this hasn't already been resolved. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“Only had half of a large Alum bulb. Don’t know if it will grow but not very impressed”

Helpful Report

Posted 7 months ago

Hello, The bulbs of the large varieties of allium, such as 'Globemaster', will all have one flat side - this is caused by the way the bulbs grow and multiply. We hope this reassures you, but if you have any concerns about what you have received please email a photo of it to customercare@farmergracy.com and we will be happy to check if they're ok or if they need to be replaced. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“The total order smells of cannabis and is so strong it is making me feel unwell. I have never experienced this before and trust it won’t happen again. The package is now in my shed as I feel most unwell! Such a shock!”

Helpful Report

Posted 7 months ago

Hello, If you have received a parcel which includes Fritillaria bulbs, please note that these bulbs have an odour which is quite pungent. If you have any further concerns, please send an email to customercare@farmergracy.com and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“Everything arrived beautifully packed but sopping wet. When I contacted customer services there was no response.”

Helpful Report

Posted 7 months ago

Hello, We're sorry to hear that your parcel was wet on arrival. We respond to all emails within 1-2 days, please ensure you have contacted customercare@farmergracy.com and do check your junk/spam mail for our response. Alternatively you can give us a call on 0330 808 7304. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“Only had half of a large Alum bulb. Don’t know if it will grow but not very impressed”

Helpful Report

Posted 7 months ago

Hello, Most large allium varieties, such as 'Globemaster', will have a flat side - this is due to the way that the bulbs multiply. Your bulb should produce a fantastic flower next spring however if you have any concerns about it of if it seems damaged, please send a photo of it to customercare@farmergracy.com and we'll be happy to check it and replace if necessary. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“So small - very disappointed”

Farmer Gracy 2 star review on 20th September 2023

Helpful Report

Posted 7 months ago

Hello, Narcissus 'Julia Jane' is a miniature daffodil and the bulbs are naturally small. The bulbs you have received should produce good blooms in the first year, but if you have any concerns please feel free to contact customercare@farmergracy.com. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“Bulbs are ok. However customer service doesn’t answer the question asked. Main problem was that my confidential credit details had been retained by them as order went through without me putting them in. This included my 3 figure security number. Other problem is they use Hermes for delivery. I was given half hour notice of delivery. Lucky I was in! Sadly for these reasons I won’t be using Farmer Gracy again.”

Helpful Report

Posted 7 months ago

Hello, We're sorry to hear that you have a concern about payment security. We don't store your card details however if you have used an express checkout option when paying, such as ApplePay, GooglePay or ShopPay, your payment will be processed when you enter your secure password/passcode. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“Sorry to say over half of these bulbs where very small rather strange as the other half were of a good size .”

Helpful Report

Posted 8 months ago

Hello, We're sorry to hear that you have a concern about your bulbs. Please send an email to customercare@farmergracy.com with further details and we'll be happy to help with this. All the best, Farmer Gracy Customer Care

Posted 8 months ago

“Three out of ten bulbs rotten is not a good ratio of quality… ok you are replacing but not what one would expect from your advertising … all bulbs selecting carefully.., really?”

Helpful Report

Posted 8 months ago

Hello, We're sorry to hear that some of your bulbs arrived in poor condition. Replacements have been arranged and will be on their way to you in our next shipment. All the best, Farmer Gracy Customer Care

Posted 8 months ago

“I’m afraid that the hydrangea had 4 broken stems, the cardboard box broken . So I was rather dissatisfied”

Helpful Report

Posted 8 months ago

Hello, We don't stock Hydrangeas so this will have come from another supplier, we hope you are able to get that resolved. If you need to contact us about anything you have ordered from us, please email customercare@farmergracy.com. All the best, Farmer Gracy Customer Care

Posted 8 months ago

Farmer Gracy is rated 4.8 based on 29,046 reviews