Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

“Bought 3 Alstromerias from FG. One never showed any signs of life, one tried, but gave up, and the third is struggling. Never had such expensive failure rate from any garden centre in my life.”

Helpful Report

Posted 1 week ago

Hello, We're sorry to hear that there are concerns regarding the growth of your alstroemeria. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 week ago

“2 years running, dahlias have not performed. 2024 complete disaster, my fault so Farmer Gracy tell me even though I followed their advice leaflet. 2025 new tubers and a semi disaster, Lindsay Michelle, complete disaster yet again, 4 others weak from small tubers and one mis-labelled. No, there is nothing wrong with my garden or my gardening skills before Farmer Gracy decides they know best from miles away. Will purchase elsewhere in future.”

Helpful Report

Posted 2 weeks ago

Hello, We're sorry to hear that you are disappointed with the dahlias received from Farmer Gracy. If there are concerns regarding the condition of any tubers on arrival then we kindly ask that we are contacted so we can arrange to replce if necessary. With regards to the mis-labelled dahlia, please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 weeks ago

“I won't be buying again, the Dalia that was sent isn't the one I ordered and 2 of the salvias have failed to grow despite care and attention, disappointed”

Helpful Report

Posted 4 weeks ago

Hello, We're sorry to hear that there are concerns regarding the growth of your salvia and that the dahlia received is incorrect. We appreciate how frustrating this can be. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 3 weeks ago

“I bought lupins, tumbling ted and agapanthus in May of this year and only the agapanthus was successful”

Helpful Report

Posted 4 weeks ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 3 weeks ago

“Ordered 17 plants half haven't either grown or stayed alive. Very disappointed as I have been ordering plants online for years and spend a lot of time and money in my garden. Will update once heard back from customer services.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that there are concerns regarding the growth of some of your plants. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I had 4 positions in my order, and one was a lupine mix. Only one lupine flowered, the rest are struggling. Instead of a geranium Elke looks like I got a common portulac. Not satisfied”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that there are concerns regarding the growth of the lupins received received and that some of your plants are flowering incorrectly. We apprecaite how frustrating this can be. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I am somewhat disappointed in my order from Farmer Gracy. The quality was just not what I expected. For the price, the plants were small. I have given them a couple of months to take off. The Little Purple buddleia and limonium are doing fine but the Black Buddhist agapanthus are still sad and puny. Yes, I know they take a few years to mature but these are not as nice as those I have found elsewhere. To FG’s credit, they refunded me for the agapanthus that were dead on arrival. I was careful to follow planting for care and position but they are still struggling.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns regarding the condition and growth of some of the plants on your most recent order. If there are still queries regarding the growth then please feel free to send an email to customercare@farmergracy.com and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Bare roots verbena lolipop arrived I planted them as soon as they arrived .....and nothing no sign of growth at all .I'm still waiting to see if the crocosmia bulbs decide to grow......I'm so disappointed as generally the plants have been wonderful, the lupins arrived and are growing well”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Very disappointed with my last order. Plants came damaged and dead especially lupins and geums”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that your order arrived in this condition. Please kindly send an email to customercare@farmergracy.com with further information and we will replace or refund the affected bare roots. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“I have purchased a small number of plants from you for a few years. I have been disappointed with my last two orders, particularly the last, so much so that I don't feel like ordering from you in future. The plants I ordered - Clematis 'Mrs Cholmondeley' and Clematis 'Pink Flamingo', were so small that I thought they were not in the packaging. I have carefully potted them on in the hope that they will survive, but it looks as if it will take years from them to be strong enough to plant out. If I had known this, I would probably not ordered them. I am very disappointed.”

Helpful Report

Posted 3 months ago

Hello, I am sorry to hear that you are disappointed with your Clematis. These are small when supplied however they are a naturally vigorous plants. We recommend that these are potted up until there is established growth, they can then be planted out. If you are concerned that the roots are not viable then please feel free to contact us on customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 2 months ago

“I purchased 6 perennials the allium Clair is looking very dead the rose (I know they're tough) a dead looking twig, the geraniums very poor. Treated them as instructed and hope they revive but difficult to rate them until they do.”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants. We appreciate this is frustrating. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Lily bulbs delivered with snapped shoots FOC replacement also damaged”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that your bulbs arrived damaged and that the replacements were also in a poor condition. We appreciate this is frustrating. Please kindly to send an email to customercare@farmergracy.com so we can arrange to replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Tubers arrived well packaged, delivery driver left package outside front door I had No notification they were going to be delivered An animal urinated on the package . Six tubers have failed to germinate.”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there was an issue with this delivery. A shipping notification is sent once the order has been despatch and a further email sent once it has been delivered. With regards to the plants that have failed, please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“I was very disappointed that the geranium I paid over £5 for is just a little bit of root. It looks very unpromising and would have thought it should be growing shoots by now.”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there are concerns regarding the geranium received. Please kindly send an email to customercare@farmergracy.com with further information so we can arrange to replace or refund this for you. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Lily bulbs delivered with snapped shoots FOC replacement also damaged”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that your bulbs arrived damaged and that the replacements were also in a poor condition. We appreciate this is frustrating. Please kindly to send an email to customercare@farmergracy.com so we can arrange to replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Lily bulbs delivered with snapped shoots FOC replacement also damaged”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that your bulbs arrived damaged and that the replacements were also in a poor condition. We appreciate this is frustrating. Please kindly to send an email to customercare@farmergracy.com so we can arrange to replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Very, very disappointed with the Angel Wings plant I received. It was half dead with a couple of straggly leaves.the other plants appeared to be fresh and I have planted them with the hope that they will grow.”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the plant received. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“i vostri fiori sono molto belli ma ho sempre problemi con corriere perchè non viene riportato indirizzo esatto ( manca numero civico e numero di telefono)”

Helpful Report

Posted 3 months ago

Salve, Ci dispiace che si siano verificati problemi con la consegna dei suoi ordini. L'indirizzo stampato sull'etichetta del corriere è quello che viene inserito al momento del pagamento. La conferma d'ordine riporterà le informazioni relative all'indirizzo. In caso di discrepanze, la preghiamo di contattarci per consentirci di assisterla. Cordiali saluti, Assistenza clienti Farmer Gracy

Posted 2 months ago

“I bought a couple of bare root perennials . The pulmonaria was growing green shoots but had been obviously stored upside down! The agastache. was just the chip off a bigger root with a green growing point. They will probably both recover but the condition was much poorer than expected. I phoned customer care and they were absolutely lovely but said that that condition was as expected although they would refund if the plants didnt survive. Fair enough but I would much rather have nicer plants!”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of these plants on arrival and for any disappointment caused. If there are concerns regarding the growth then please reach out to the team again so we can assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“With the result of lengthy shipment times, the bulbs often arrive in poor condition and often fail.”

Helpful Report

Posted 3 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We apologise if your order arrived outside of the time and for any inconvenience caused. If you have any concerns regarding the condition of your order on arrival then please feel free to email customercare@farmergracy.com and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Farmer Gracy Reviews