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Farmer Gracy Reviews

4.8 Rating 27,943 Reviews
94 %
of reviewers recommend Farmer Gracy
Company Reviews Metrics Info
4.8
Based on 27,943 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read Farmer Gracy Reviews

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
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Verified Reviewer
“Anything I have bought from this website only has a 50/50 chance of survival. Grape Hyacinth bulbs have done very well, tulips were dreadful and one variety in particular haven't opened at all, stalks very spindly. I have bought some miniature hosta so hope these might do better. Not sure I'll bother ordering again if they fail. I always follow the instructions provided to the letter and end up being disappointed time and time again!”
Helpful Report
Posted 3 hours ago
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Unverified Reviewer
“Very bad customer service no details of the items in the pack”
Helpful Report
Posted 9 hours ago
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Unverified Reviewer
“The dahlias bulbs were verry dry and I recived only one bulb with bulbs on. The other two were only steams with some dry roots on. I have plant them to see if there is going to be any flowers from them. Thats from the Kick off dahlias. The other dahlias I recieved were better; but Im not going to order more dahlias because of the conditions. Very small bulbs. And its very expencive for what I got as a costumer. I have ordered a lots of plants, bulbs and tulips, narcisser from you over the past years; but this time the quality wasnt so good like they have been before.”
Helpful Report
Posted 11 hours ago
"Ann Roberts"
Unverified Reviewer
“I ordered three plants, two yellow and one purple. One pack of the yellow did not contain a plant just compost. the second yellow contained some growth ut just one tuber attached. The purple had 6 tubers. I am so disappointed with my latest purchase.”
Helpful Report
Posted 11 hours ago
"Catherine Mackay "
Verified Reviewer
“Package was damaged in transit. One of three bare root plants had several healthy stems broken off. One had no sign of life and one was perfect”
Helpful Report
Posted 12 hours ago
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Unverified Reviewer
“I received weak, broken blackened bare root aconitums I’m left with 2 out of the 5 ordered if they survive”
Helpful Report
Posted 1 day ago
"Kenny Young"
Verified Reviewer
“My Lucky Number daffodils are ok, although some haven’t flowered and a around 10% were diseased and couldn’t be planted. My anemones have failed to appear at all and although my dahlia tubers arrived in reasonable condition, there is still no sign of life from them. I hope this changes soon.”
Helpful Report
Posted 4 days ago
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Unverified Reviewer
“I put in a very large order at the beginning of February and received it late. It was obviously packed well before shipping, at least in part, and sent off before the Easter holiday where it was in transit for over 5 days. As it was late and tightly packed many of the plants had suffocated. Some of the bags were empty. Some root balls were rotten, some too tiny to be viable. One or two bags were missing completely. I reached out to the company and the onus has been put on me to supply photographic proof. With approximately 80 plants to unwrap in a hurry I was obviously unable to take the time to photograph everything but did inventory as they came out of the box. Not happy with the reply that they would like to “help” me but I need to provide photos. I have some very irate videos but no time to edit that. General feeling… for an order over 600€ service should be a little more effective… so disappointed. 😢”
Helpful Report
Posted 6 days ago
Hello, We are sorry to hear that there were discrepancies with the order received. We endeavour to replace any items where possible however we will ask for photos in instances such as this. The images enable us to check the viability of the plants in question and allows us to resolve the issue efficiently. These images are important from a quality control aspect as they help us improve our processes and procedures. If the query has not been resolved then please do reach out to the team again so we can assist. All the best, Farmer Gracy Customer Care
Posted 3 days ago
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Unverified Reviewer
“I put in a very large order at the beginning of February and received it late. It was obviously packed well before shipping, at least in part, and sent off before the Easter holiday where it was in transit for over 5 days. As it was late and tightly packed many of the plants had suffocated. Some of the bags were empty. Some root balls were rotten, some too tiny to be viable. One or two bags were missing completely. I reached out to the company and the onus has been put on me to supply photographic proof. With approximately 80 plants to unwrap in a hurry I was obviously unable to take the time to photograph everything but did inventory as they came out of the box. Not happy with the reply that they would like to “help” me but I need to provide photos. I have some very irate videos but no time to edit that. General feeling… for an order over 600€ service should be a little more effective… so disappointed. 😢”
Helpful Report
Posted 6 days ago
Hello, We are sorry to hear that there were discrepancies with the order received. We endeavour to replace any items where possible however we will ask for photos in instances such as this. The images enable us to check the viability of the plants in question and allows us to resolve the issue efficiently. These images are important from a quality control aspect as they help us improve our processes and procedures. If the query has not been resolved then please do reach out to the team again so we can assist. All the best, Farmer Gracy Customer Care
Posted 3 days ago
"Neal Pearson"
Unverified Reviewer
“Bare-rooted plants in horrible contorted shapes and difficult to plant. Many already shooted with shoots snapped off in transit. Nothing like I expected. Would have preferred potted plants! Really disappointing!”
Helpful Report
Posted 6 days ago
Hello, We are sorry to hear that you are disappointed with the order you have received. We only supply bare roots/ bulbs/ tubers ready for potting. Bare root plants are naturally different shapes and sizes and the roots will continue to grow after planting. Providing the bare root plants have buds or shoots, they should continue thrive after they're potted up. If you have any concerns regarding the condition of the items received then please feel free to email customercare@farmergracy.com with further details so we can assist. All the best, Farmer Gracy Customer Care
Posted 5 days ago
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Unverified Reviewer
“Great customer service, really poor quality tubers. Every time they sent me a new batch, at least one was faulty agaian”
Helpful Report
Posted 1 week ago
Hello, We are sorry to hear that some items have arrived in a poor condition and that the replacements have also sustained some damage. Dahlia tubers can be quite fragile and during harvest they can suffer light damage. Bent tubers which appear cracked where they join the neck are common and this won't usually have an impact on the performance of the plant. If any dahlias appear severely damaged, with multiple broken tubers which are barely attached, please get back to us so we can arrange some more replacements for you. All the best, Farmer Gracy Customer Care
Posted 5 days ago
"Sarah"
Verified Reviewer
“Ordered the XXL Alba African Lily for £27. The clump in the picture appeared to be a huge chunk of rootball so truly deserved the description XXL. Then it arrived I thought it must have been a mistake. The roots could neatly fit in a 2 litre pot. If I wanted a 2 litre pot I could buy one for £12-15 at the garden centre and have flowers a lot sooner. Disappointed.”
Helpful Report
Posted 1 week ago
Hello, We're sorry to hear that the bare root received was smaller than expected. They do vary in shape and size however, they should correspond to the size outlined on the website. Please send an email to customercare@farmergracy.com so we can investigate and advise accordingly. All the best, Farmer Gracy Customer Care
Posted 5 days ago
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Unverified Reviewer
“Ordered 3 hosta which arrived as one clump to be separated. Unnecessary paper products enclosed but that’s a personal preference .”
Helpful Report
Posted 1 week ago
Hello, We're sorry to hear that Hosta arrive in this condition. Please kindly send an email to customercare@farmergracy.com if you have any concerns regarding the items received so we can assist accordingly. All the best, Farmer Gracy Customer Care
Posted 1 week ago
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Verified Reviewer
“Ordered 3 hosta which arrived as one clump to be separated. Unnecessary paper products enclosed but that’s a personal preference .”
Helpful Report
Posted 2 weeks ago
Hello, We're sorry to hear that Hosta arrive in this condition. Please kindly send an email to customercare@farmergracy.com if you have any concerns regarding the items received so we can assist accordingly. All the best, Farmer Gracy Customer Care
Posted 1 week ago
"Sharman"
Verified Reviewer
“Very disappointed with my recent bare root alstroemeria roots: one plant had a few tubers attached but the other two had only one tubers with others loose in the compost. Followed instructions and planted the day they arrived and the better plant has signs of growth but nothing for other two pots.”
Helpful Report
Posted 2 weeks ago
Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please kindly send an email to customercare@farmergracy.com with further details so we can assist and replace where necessary. All the best, Farmer Gracy Customer Care
Posted 1 week ago
"Harry Lowery"
Unverified Reviewer
“The plants received were poor with very little plant in each pack.It would be better to grow them on to a reasonable size before dispatch.”
Helpful Report
Posted 2 weeks ago
Hello, We supply bulbs are bare root perennials, bare roots are not potted prior to dispatch but should be potted on delivery instead. They should all have some shoots on arrival which continue to grow after they are potted. If any of the plants appear to be undersized or in poor condition (without shoots/buds), please send an email to customercare@farmergracy.com, including a photo if possible, and one of the team will be happy to resolve any issues. All the best, Farmer Gracy Customer Care
Posted 1 week ago
"PGB"
Verified Reviewer
“Disappointed.... unlike previous years the bulds were avaerage garden centre size, but worst of all I had 60+% failure of the crocus bulbs (and no they weren't waterlogged at any time). It seems that Farmer Gracey your standards have dropped as the summer bare rooted plants I also bought were all over-shooted (sideways) when they arrived...looked like they had been in the bag for despatch too long.”
Helpful Report
Posted 2 weeks ago
Hello, We're sorry to hear that you have had issues with the crocus ordered from us recently. We appreciate how disappointing this can be. Please kindly send an email with further details to customercare@farmergracy.com so we can address this matter for you. All the best, Farmer Gracy Customer Care
Posted 2 weeks ago
""
Verified Reviewer
“My poor review is on delivery and not the bulbs. You used Evri to deliver, they told me they had the package but not tell me when it was going out for delivery. They left the package outside in the pouring rain and when my mother eventually found it the package had been opened. So not pleased at all with Evri”
Helpful Report
Posted 2 weeks ago
Hello, We apologise for the service provided by EVRI and for the inconvenience this has caused. We put our trust in them to ensure all our orders are handled with care and respect and it is disappointing to hear that they have let us down on this occasion. If you have any concerns regarding the condition of the items received then please feel free to contact the team customercare@farmergracy.com All the best, Farmer Gracy Customer Care
Posted 2 weeks ago
"Robin Taylor"
Unverified Reviewer
“Around 50% of the order was below standard, either too small and spindly or packaged for too long and and make poor weak new growth inside the bag. I will keep all the plants except two items that I attach images of Perovskia Little Spire 2 of which are not acceptable and Geranium Intense which also has two unacceptable for which I would like credits.”
Helpful Report
Posted 3 weeks ago
Hello, We're sorry to hear that you are disappointed with the plants and that there is some concern regarding their condition on arrival. Please kindly send an email to customercare@farmergracy.com with the full details so we can assist accordingly. All the best, Farmer Gracy Customer Care
Posted 2 weeks ago
""
Unverified Reviewer
“My poor review is on delivery and not the bulbs. You used Evri to deliver, they told me they had the package but not tell me when it was going out for delivery. They left the package outside in the pouring rain and when my mother eventually found it the package had been opened. So not pleased at all with Evri”
Helpful Report
Posted 3 weeks ago
Hello, We apologise for the service provided by EVRI and for the inconvenience this has caused. We put our trust in them to ensure all our orders are handled with care and respect and it is disappointing to hear that they have let us down on this occasion. If you have any concerns regarding the condition of the items received then please feel free to contact the team customercare@farmergracy.com All the best, Farmer Gracy Customer Care
Posted 2 weeks ago
Farmer Gracy is rated 4.8 based on 27,943 reviews
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