Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 33,609 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 33,609 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 11th August 2025

1640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I live in the UK and I am a long standing customer of FG. I am very hesitant to buy further items from FG. For a few years now especially the bare root plants are cut often far too small, many times without an growing eye. Generally I request a replacement/refund of about 25% of the bare roots as they are not establishing. While the customer service is still excellent and there is usually no problem in getting a replacement - it adds a lot of additional work. And the bare roots are still quiet expensive to just ignore this problem. I have reported this problem to FG several times. This year I have discovered independent nurseries (at plant markets), while the plants seems to be a bit more expensive initially, they are already established plants in 1 or 2 litre pots and one can find very special plants as well. The FG online email system also seems to be unable to only send one email about an announcement. As I still get too many emails about the same issue for example ‘free postage ends this weekend’, then is extended etc. I will unsubscribe from the list. I am fully aware of that business esp. after Covid and Brexit was tough, but improvements should be possible by now. Thanks a lot for all the work so far.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. We're sorry to hear that there have been multiple issues with your orders and replacements have had to be sent each time. On the whole, we find our plants remain fresh and viable throughout the shipping season and produce reliable results. Towards the end of the season, occasionally plants may suffer if they become too warm in transit - if any plants or bulbs arrive in poor condition we're always happy to refund or replace them. We apologise that it seems to have happened frequently to you and for any inconvenience this has caused. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“8 Dahlia Bulbs ordered & planted in April . As of August, 4 Bulbs have produced flowers, one of which, is not what I ordered... 3 Bulbs didn't grow at all , and one is still just producing leaves. Of the 2 Hostas I ordered, the hosta t-tex is growing beautifully , but the hosta white xxl, is actually a miniature plant with 2 -3 cm leaves, and is only 2-3 inches high. Not sure about their Bulbs. Fortunately I did order from another company at the same time, so my garden has some large blooms, otherwise it would have been a sparse summer.... That said, their customer service & delivery is excellent”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you have had mixed success with this order and for the disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information regarding when and how they were planted and the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“I ordered quite a few perennials at the start of the season. Unfortunately none of the echinacea, salvia nor sedum grew, on closer inspection after a few weeks of no growth, they were rotted. Maybe I received a bad batch as the Perovskia, Echinops and Astilbe bloomed fantastically in the same border!”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the growth of these and for the disappointment caused. We can't guarantee they will grow in all places, however we do guarantee that they'll arrive in healthy and viable condition. Please feel free to send an email to customercare@farmergracy.com with further information regarding when and how they were planted and the team will be happy to help. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“First order of tulips and ranunculus were a disappointment with only 4 tulips out of 22 growing and although the ranunculus grew leaves I never had any flowers and they never returned. I spoke to farmer gracy and they very kindly replaced my order but with different bulbs as original no longer available as was too late in season. So I ordered bearded iris (came to nothing this year. I have a 1cm shoot on it now so nothing this year) a Paeonia 'Bowl of Beauty' × 1 which has sent up leaves but again nothing this year, Begonia 'Picotee Sunburst' × 1 (3 tubers). They have started to flower, a little late as now into august and they are not the colour specified just a basic scarlet colour and Ranunculus 'Yellow' × 1 15 bulbs non of these came up. My sister also had ranunculus and hers never took either. Overall I have had a couple of bad experiences with my bulbs but the customer service were good. However I’m not paying for more bulbs that disappoint sorry”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you are disappointed with your plants. If you have any queries regarding an order then please send an email to customercare@farmergracy.com who will be happy to help you. Please be advised that we endeavour to replace like for like however, if replacements are not available, you will be credited or offered alternatives of your choice. It looks as though your begonias may be incorrect unfortunately, if you wish to reach out to the team they can assist with this. Please note that it is normal for peonies and bearded iris to not flower in their first year as it takes perennial plants a bit of time to settle in. They should both produce leaves in the first season. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Ordered 12 bare roots and only one has grown but is not looking healthy. Contacted them and were quick to respond. They said it has been a very cool and wet summer this year so that is likely to have been the problem. Said they would give a refund but then found it was only half the amount I paid that had been refunded. I definitely won't be ordering again. Will grow my own from seed.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you have had limited success with these bare roots on this occasion. If the refund received is incorrect then please reach out to us again as this may be an oversight on our part. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Planted bulbs of Allium azureum last Autumn but they never materialised. I planted in both containers and in borders. Disappointing.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the growth of these and for the disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information and one of the team will be happy to help. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Getting more and more disappointed at the quality of the plants ! I ordered 2/ Irises which neither grew , fair enough they gave me a refund - but now they have started to sprout . One in not an Iris at all! I phoned Farmer Gracy explaining things the girl was very condescending! Making very poor excuses! She said perhaps they were near other plants and they picked up the wrong one ! I thought what a pathetic excuse ! The plants are SO SMALL! and weedy. They have lost my custom .”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there is was discrepancy with this order. We do our utmost to ensure all bare roots/ bulbs are packed correctly and we appreciate how frustrating it can be. You have noted that these have been refunded however if this matter has not been resolved then please reach out to us. customercare@farmergracy.com 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Plants arrived later than expected, Followed instructions for planting & three plants of the seven ordered are not growing I have contacted via email and no answer, so far poor service.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the growth of some of your order. We endeavour to respond to all emails as soon as we can and we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“When half the plants don't take it's very poor value. They have ignored emails.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you are disappointed with the condition of your order. We endeavour to respond to all emails as soon as we can and we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Ordered 6 bare root lupins and planted in same pots and only one has taken am very disappointed with the results ,prob won’t be buying again .”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the growth of these and for the disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information regarding when and how they were planted so we can address this for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Ordered 3 bare rooted geraniums for the spring only 1 grew, potted them up and was going to put them in the ground next spring Very disappointed won’t be buying anything else from you”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the growth of these and for the disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information regarding when and how they were planted so we can address this for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“First time ordering live plants from Farmer Gracy and I probably won’t again. I ordered the hosta mini collection which arrived in good time even if the box was damaged. Unfortunately one failed to grow, one was not a mini hosta and a third was not as expected. Only Blue Mouse Ears turned out to be correct. Customer Services didn’t bother replying to my email highlighting a problem. A very poor service.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the growth of these and for the disappointment caused. We endeavour to respond to all emails as soon as we can and we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Despite following instructions most of my order did not shoot and grow”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the growth of these and for the disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information regarding when and how they were planted so we can address this for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“This is my another order from them but I am so disappointed this time ....they send me rotten 2 aquilazia bare root”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please kindly send an email to customercare@farmergracy.com with further information so we can replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Plants are great, can't fault the delivery but when things go wrong, customer service is discussing, I sent an email regarding my last order, no reply in over a week then I sent it again still no reply, messaged on Instagram had a message to say they would look into my email, the replied the next day, asking for questions I replied immediately. And all gone quiet ... please Farmer gracy reply to my email 🙏”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that you have been unable to contact our team regarding this matter. We endeavour to respond to all emails as soon as possible however, during peak season it can take a little longer. Emails are responded to and queued in date order. If a further email is sent then the system pushes the email down the queue based on the date of the last correspondence. We apologise for this. If the matter has not been resolved then please reach out to us again by phone on 0330 808 7304. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I ordered the white hosta good service and delivery. It grew and we planted it out and it withered up and died. We had it for 2 seasons which the in the 1 st season it did turn green”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the growth of these and for the disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information regarding when and how they were planted so we can address this for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I am very disappointed with the bare root Alstroemeria plants and bare root Gypsophila that you sent in March. I planted these in pots, exactly as instructed, and have kept them well watered in a sunny spot but only 3 of the Alstroemeria plants have come up out of the six purchased and the Gypsophila has not sprouted anything at all. I spent over £50 with you in the hope of raising some flowers to include in buttonholes for my son's wedding. I will not be ordering from your company again as I think this is poor value to have less than half of the plants grow.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the growth of these and for the disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information regarding when and how they were planted so we can address this for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Brought the white hostas , came up lovely but very quickly the leaves went brown and slimy doesn't look healthy at all”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the growth of these and for the disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information regarding when and how they were planted so we can address this for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“A little plant I bought from Farmer Garcy which cost me £4.89. No response from email.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there is a discrepancy with this order on arrival. We endeavour to respond to all emails as soon as we can and we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Spent pounds on plants from this place only to find that 80% of them do not grow. Must admit that they did refund once I had complained and I thought it was a one off, and gave them the benefit of the doubt, but found the same again with my further order so won’t be placing any more orders from these.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that you have experienced a further issue with an order with us. We appreciate how frustrating this is and apologise for the inconvenience caused. Please kindly send an email to customercare@farmergracy.com with further information so we can assess the query and advise accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

Farmer Gracy is rated 4.7 based on 33,609 reviews