Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 34,258 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 34,258 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 3rd October 2025

1643

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very worried about the size and condition of Saxifraga bulbs. Have planted carefully and hope I see a result in the spring.”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that there are concerns regarding the condition and size of the bulbs received. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“Iris bulbs were soft in wet bag Disappointed have planted them But I am not very hopefully”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that there are concerns regarding the Iris bulbs received. Please feel free to contact customer care with more information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“1 Amaryllis bulb was defective. Still waiting for the replacement which is being shipped from Holland!”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that the Amaryllis arrived in a poor condition. All orders ship from our warehouse in the Netherlands and we do our best to ship all orders, including any replacements, as soon as we can. If this replacement is yet to arrive then please feel free to reach out to the team. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“1 Amaryllis bulb defective. Still waiting for the replacement. It is being sent from Holland!”

Helpful Report

Posted 11 months ago

“I was very disappointed not to receive my original order Amended one was very well packed as was my order last year Belle Epoque had sold out so not received and it was ordered as a gift for a friend”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that there was an issue with the original delivery and for the inconvenience it has caused. We endeavour to replace where we can however this is dependant on stock availability. We apologise for the disappointment this matter has caused. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“Replacement bulb not arrived yet”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that this replacement order is yet to arrive. Please feel free to email customercare@farmergracy.com with the information and one of the team can contact the couriers in question. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“Very disappointed at the size of the Amarylis bulbs for the cost”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that you are disappointed with you Amaryllis. All bulbs are top size from the grower, but there are seasonal fluctuations in size. Please feel free to send an email to customercare@farmergracy.com and one of the team will be happy to help. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“En français vos notices cela semble évident puis que ce sont des français vos acheteurs!c’est la moindre des politesses sinon lassés ils iront dans les magasins et jardineries françaises!!!”

Helpful Report

Posted 11 months ago

“4 out of 30 tulip bulbs arrived rotten”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that there some of the bulbs received are in this condition. Please feel free to send an email to customercare@farmergracy.com so we can arrange to replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“This year the bulb size and quality fell below what I have received in the past.”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear this. Every year, depending on the growing conditions, bulbs may measure slightly smaller or larger than usual. If you have concerns regarding the viability of these bulbs then please feel free to send an email to customercare@farmergracy.com and the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“My peony arrived, ok but not overly impressed. Let’s see what happens next year. Also bought poppy plants not sure these will survive just a couple of leaves, I’m not buying bare root again would rather go to garden centre see what I’m buying.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the bare root received. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Bought several bundles of mixed hollyhocks in the end of season sale. Finally flowering but with the exception on one pale pink all 25 + are white or very pale yellow. Such a shame as the illustration showed lovely shades of pinks and reds.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that these hollyhocks were not a mix of colours, we understand your dissapointment. Please kindly send an email to customercare@farmergracy.com with the details and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“1st of all I have been a customer of farmer gracy for several years & have been very impressed with their bulbs etc, they have all grown superbly! The reason I have scored poor is the customer service is non-existent. I purchased 4 bulbs in April that did not grow, after three emails to customer services I had not one reply! So bulbs are great but service is rubbish!”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you have not received a response from us regarding this matter. We endeavour to respond to all emails within 48 business hours. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Having ordered last year from you and how beautiful the presentation box and pictures along with advise when to plant etc … I’d thought I’d order again for a gift for a loved one .. only to receive a box of bulbs in paper bags and a receipt with a postcard no picture of the bulbs I’d ordered or advise .. I can go back to my original order to view a picture but I can’t do that if I’m gifting. I can get these bulbs with a picture at a DIY store or garden centre for cheaper.. I had loved the experience last year but probably won’t re order with yourselves again now 🙁”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that your order did not arrive as expected. We ship all our bulbs in paper bags with a label noting the variety, colour, height and planting depth. There is an envelop with postcards, planting advise and a copy of the order confirmation. We apologise if these were not included in this parcel. If you are sending as a gift, we can remove the invoice and add a gift message for the recipient. Feel free to reach out to the team and they will happily arrange this. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Disappointed quality of bulbs not usual standard some broken ,part bulbs ,mouldy etc”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the bulbs received. Please feel free to send an email to customercare@farmergracy.com so we can arrange to replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“The choice was very impressive but your quality was poor. I had too many non show for example zero phlox and zero freesia. The hollyhocks and gladiolus did very well. Dahlias were not 100% Hopefully the tulips will do well. Paddy Maginness”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants, we appreciate it is frustrating. Please kindly send an email to customercare@farmergracy.com with further information including planting conditions and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Sooooo disappointing. Spent enormous amount of money on bulbs and had soo many issues. The colours sent were wrong the buds didn’t open, bulbs didn’t come up and plants sent wrong colour. I had such high hopes for this company but sadly feel totally dissatisfied.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are some problems with your order. Please get in touch by emailing customercare@farmergracy.com with further details so we can assist you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Very disappointed. Spent quite a lot of money buying many plants for our new home and fewer than 25% did anything. I looked up the instructions for each plant on Farmer Gracy website before planting as no instructions included in the box. When after several months I contacted FG they said I should have put them in to pots first. Nowhere did it say this. They gave me a small partial credit but I would rather have had plants that grew!”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that some of your plants didn't grow. Bare root plants will get a much easier start and produce more reliable results when potted up and grown on prior to planting into borders. Bare roots can struggle to settle into some soil types, but are far more resilient once they're a little more established. We include a planting video on each of our bare root product pages which provides some helpful tips on getting your plants off to the best start. Whilst we can't guarantee that they will settle into all soils and cope with all conditions, a credit note will have been issued so that you can replace your plants next season when they're back in stock. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I live in the UK and I am a long standing customer of FG. I am very hesitant to buy further items from FG. For a few years now especially the bare root plants are cut often far too small, many times without an growing eye. Generally I request a replacement/refund of about 25% of the bare roots as they are not establishing. While the customer service is still excellent and there is usually no problem in getting a replacement - it adds a lot of additional work. And the bare roots are still quiet expensive to just ignore this problem. I have reported this problem to FG several times. This year I have discovered independent nurseries (at plant markets), while the plants seems to be a bit more expensive initially, they are already established plants in 1 or 2 litre pots and one can find very special plants as well. The FG online email system also seems to be unable to only send one email about an announcement. As I still get too many emails about the same issue for example ‘free postage ends this weekend’, then is extended etc. I will unsubscribe from the list. I am fully aware of that business esp. after Covid and Brexit was tough, but improvements should be possible by now. Thanks a lot for all the work so far.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We're sorry to hear that there have been multiple issues with your orders and replacements have had to be sent each time. On the whole, we find our plants remain fresh and viable throughout the shipping season and produce reliable results. Towards the end of the season, occasionally plants may suffer if they become too warm in transit - if any plants or bulbs arrive in poor condition we're always happy to refund or replace them. We apologise that it seems to have happened frequently to you and for any inconvenience this has caused. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“8 Dahlia Bulbs ordered & planted in April . As of August, 4 Bulbs have produced flowers, one of which, is not what I ordered... 3 Bulbs didn't grow at all , and one is still just producing leaves. Of the 2 Hostas I ordered, the hosta t-tex is growing beautifully , but the hosta white xxl, is actually a miniature plant with 2 -3 cm leaves, and is only 2-3 inches high. Not sure about their Bulbs. Fortunately I did order from another company at the same time, so my garden has some large blooms, otherwise it would have been a sparse summer.... That said, their customer service & delivery is excellent”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you have had mixed success with this order and for the disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information regarding when and how they were planted and the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

Farmer Gracy is rated 4.7 based on 34,258 reviews