Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 33,609 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 33,609 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 24th June 2025

1638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some very interesting plants but very small bulbs and roots”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you are disappointed with the size of the bulbs received. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“For the first time I am disappointed with the company. I had delivery of a Geum which had very poor chances of survival so I informed you and was sent a replacement. However, if possible that was a plant even more unlikely to survive - basically just a small clump of dead looking roots. At least the first specimen had a shoot, albeit limp and lifeless. There was no point in complaining again so I am left, as I said, disappointed. I can only hope one of them survives !”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are sorry to hear that the Geum arrived in this condition and that the replacement was also in a poor condition. We appreciate how frustrating this is and apologise for the inconvenience caused. We can replace or refund these so please feel free to contact the team so we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Poor communication and lack of response regarding a recent order which had missing items when delivered. Have had no reply in spite of 2 emails sent to customer care.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there is a discrepancy with this order on arrival. We endeavour to respond to all emails within 48 business hours, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Colocasia bulbs described as baseball size, mine were more like golf ball size.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear you are disappointed with your order and that there are concerns regarding the size of these. If there are any concerns regarding their growth later in the season then please feel free to email customercare@farmergracy.com so we can resolve the matter for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Would like to give a good review but my buying experience was disappointing. When order received it was incomplete. A replacement was received but I will not be ordering from you again.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there is a discrepancy with this order on arrival and that a replacement order was required. We appreciate this is frustrating and we apologise for any inconvenience caused. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I’m disappointed in the quality of the products. From my first order (end 2022) only a minority came to flower. I reordered (beginning 2023) and was promised a free gift, which I did not receive. Again poor to no success. I did want to give it a third go and received beginning of April my bulbs and perennials. The perennials are really poor quality 😱 half of them i had to put on the compost heap. Only one is hardly surviving. My dahlias do not show any life yet. For the bulbs I need to wait 🤞 I do not think I will give it another try.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there have been concerns regarding the condition of some items received from us. We will replace or refund any items that do not arrive in a healthy or viable condition. Please feel free to send an email to customercare@farmergracy.com with further information so we can assist with this query for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Disappointed with the agapanthus I received. Out of 5 plants 2 had no sign of growth on arrival and despite planting them still no growth. The 2 no growth were the ones I really wanted and now out of stock . Don't think I'll be ordering again from you.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the growth of these agapanthus. Please kindly send an email to customercare@farmergracy.com with further information so we can replace or refund if necessary. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“3 roses arrived dead. Had to send photos and e mails to eventually get a refund as they were out of stock. Couldn’t make out how the packers would send plants that were very obviously dead!! I did go through all the procedures to make sure they were all gonners.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there were concerns regarding the condition of the items received and these could not be replaced on this occasion. As the team have been advised of the matter, the case has been logged and will be assessed internally. We endeavour to improve our customer experience season to season, year to year. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“These were not bulbs but Perenials. The packaging was good but the plants were poor, just sticks with little growth, now potted up and in the conservatory. I certainly could not put them outside, as directed by the enclosed note.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear you are disappointed with the order you have received. Our bare root plants are dormant when supplied, but should have some small shoots which will continue to grow after planting. If you have any concerns about what you have received, then please feel free to contact our team customercare@farmergracy.com with further details. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Very disappointed with the Thomas E Edison Dahlia tuber I received. Tubers were hanging off and would have no further growth. Those that remained were soft and I saw no sign of any eyes.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of this order received. Dahlia tubers can be quite fragile and during harvest they can suffer light damage. Bent tubers which appear cracked where they join the neck are common and this won't usually have an impact on the performance of the plant. Any dahlias that appear severely damaged, with multiple broken tubers which are barely attached will require replacing. Please kindly send an email to customercare@farmergracy.com so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“The bulbs and tubers are very good. Transaction is smooth. Unfortunately your bare rooted perennials let you down.Out of three one is ok , second may survive with some intensive care and third only fit for the compost. I had this problem again on my last order and this time send you a message. No answer yet. I am better off buying these plants in a garden centre. They are there a bit more expensive, but they don’t need nursing along or being thrown away”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that there are concerns regarding the size and condition of the bare roots received. We endeavour to respond to all emails within 48 business hours, can you kindly check your junk/ spam folder just in case. If the matter has not been resolved then please reach out to the team again so we can arrange to replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I bought ( at a fair expense ) a number of bulbs from you in July 21. The Narcissus tripolo failed to grow, the tulip Caribbean parrot gave one bloom last year and nothing this year and the tulip charming lady similar. The oxalis versicolour I believe was my own fault as should have planted in a pot. So from an order of £72+ I have had approximately only half growing. I have bought some other plants this year - shall wait and see!”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that you have had mixed results from our plants. We have planting and care guides available for all our products which include some helpful information. https://www.farmergracy.co.uk/blogs/planting-care If you have any concerns then please feel free to send an email to us and we can assist. customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 1 year ago

“This is my first year of ordering from FG. I have found the success rate quite poor unfortunately. For example, 3 Astrantia pink pride have been placed in pots and not one has taken. I would say of all my orders, the success rate would be 2 thirds at best. The plants arrive with very pink shoots that have not hardened off or grown green. I have a sheltered garden, with no recent frosts. I think your plants should be allowed to grow on more before despatch.”

Helpful Report

Posted 1 year ago

Hello, We supply bulbs and bare root perennials, bare roots are not potted prior to dispatch but should be potted on delivery instead. They should all have some shoots on arrival which continue to grow after they are potted. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding the growth. One of the team will be happy to resolve any issues. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Plants were in poor condition when unpacked, which I did as soon as they arrived. I have now potted them up but I don’t have great hopes for their survival.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please feel free to send an email to customercare@farmergracy.com with further information regarding their growth so we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I have become disappointed with my purchases. The bare roots have tiny, frail shoots and some invariably don't survive. At the moment I am worried about my recent purchases and also I had no show with 2 poppies bought last Autumn and a persicara I purchased recently. I was looking forward to my thalicitrum but its so tiny I don't see it being any use this season, the same is said for 2 Astrantias bought last year. The growth is so small I don't see them doing well this year either. I would rather spend my money on reasonably sized plants that I can enjoy in the season I bought them therefor I will be going to my local nursery in future as I don't see your plants as value for money.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear there are concerns regarding the size and condition of your orders received. We supply bare root perennials and are not potted prior to dispatch but should be potted on delivery instead. They should all have some shoots on arrival which continue to grow after they are potted. If any of the plants appear to be undersized or in poor condition (without shoots/buds), please send an email to customercare@farmergracy.com, including a photo if possible, and one of the team will be happy to resolve any issues. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“These were bare rooted geraniums. I ordered 12 but possibly only received 2 different varieties. It would have been helpful if they were labelled. Over half seemed very forced through lack of light. Long, weak stems.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please feel free to send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Normally very good but recently disappointing. One of the bare root packages had nothing in it. Then the replacement was a different product. Still haven’t resolved. Two days without a response so far.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that there have been issues with your most recent order with us. All incorrect or missing items will be replaced as soon as possible. We endeavour to respond to all emails within 48 business hours, can you kindly check your junk/ spam folder just in case. If the matter has not been resolved then please reach out to the team again and we will assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I am sorry that i am not able to write a good opinion after my experience. I believe the agapanthus ( FG3394609 ) when it Holland would be a quality plant and fine. You use evri to deliver them, the first must have been very badly damaged as they returned it to you before delivering to me. The replacement arrived damaged that the driver said i could refuse it, however i accepted it because you could be sending replacements plants for ever. You are not the only. one plant seller to me has had two damaged delivery's out of three”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there was an issue with this delivery and for the inconvenience it has caused. Please note, our team can liaise with EVRI on your behalf if there are any delivery queries. We kindly ask that an email is sent to customercare@farmergracy.com with the information so we can contact the couriers in question. If the replacement order has arrived in a poor condition then please reach out to the team so we can replace if possible. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I get frustrated when you ask for reviews as soon as plug, or tubla, has been received. Not even having a chance to plant or grow on. So as it happens, I don't think i would purchase again as still waiting for complete order. Also, some plants I received have died!!! not taken. Had I realised, some plants won't arrive until the end of May. So very late in my preparation. So feel unable to recommend, i'm afraid as Im not happy with my purchases.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that the order has been received incomplete. We ship our orders complete and do not part ship. Please kindly contact us on customercare@farmergracy.com with further details so we can investigate and assist with this query. We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We apologise if your order has arrived outside this time. Please note, if you have any specific delivery requirements then please feel free to email us and we will do our utmost to accommodate. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Poor quality when they arrived”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please feel free to send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

Farmer Gracy is rated 4.7 based on 33,609 reviews