Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 33,970 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 33,970 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

Write Your review

Tell us how Farmer Gracy made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farmer Gracy 5 star review on 24th June 2025

1638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality of plants as arrived almost dead and due to poor packaging all soil dry and plants roots exposed and dry . Packaging arrived crushed”

Helpful Report

Posted 18 hours ago

“My bulbs came after a long wait and both boxes was dead I could not do anything with them apart from put them in the bin. I was so disappointed as I was looking forward to these as they my garden up.”

Helpful Report

Posted 1 day ago

“Purchased a delosperma ice cream orange,arrived bone dry,crumbled into 4 pieces,pathetic looking specimen,looks nothing like the plant that was advertised,”

Helpful Report

Posted 1 week ago

Hello, We're sorry to hear that there are concerns regarding the condition of your plants on arrival. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to arrange to replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 1 week ago

“Very nice flowers, however only 7 of 80 seeds sprouted and only 2 of them bloomed but soon died.”

Helpful Report

Posted 2 weeks ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 week ago

“Good quality, reliable, good selection, one of my go to places for my garden colour.”

Helpful Report

Posted 2 weeks ago

“SERIOUSLY, WHAT SUPPLIER WANTS TO SEND TULIPS OUT IN AUGUST !!!!”

Helpful Report

Posted 2 weeks ago

Hello, Our orders are shipped in date order with the pre season orders shipping in late August - early September. If you prefer to receive your order at a time that differs to the date on the order confirmation, please kindly contact Customer Care and we can request for the order to be shipped at a later date. Bulbs can be stored and will remain fresh if left in their original packaging, in a cool, dry place. Please ensure the paper packs are opened and left open for storage. All the best, Farmer Gracy Customer Care

Posted 1 week ago

“I bought several lots of plants. The only ones to come were a few of the Hollyhocks. Checking to see what had happened to the Delphiniums the roots had turned to mush. I am a long term gardener and did not over water. Hopefully the Hollyhocks which have set down roots will flower next year. Very disappointing.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants and for the disappointment caused. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Never grew”

Helpful Report

Posted 1 month ago

“Unfortunately two special bulbs I ordered failed to grow. I notified you and you replaced them and we tried again. Sadly these failed too. I notified you again and you have arranged to send me some other plants in compensation. At all times customer service has replied promptly and done their very best to help. They could not have done more. Other plants I have ordered from you are thriving and happy. I will certainly be ordering again and recommending the company.”

Helpful Report

Posted 2 months ago

“Ordered Leucanthemum bare roots in March, delivered and planted in April,flowered June- basic daisy flower not Wirral Supreme. Refunded, but too late to buy similar replacements. Very poor and very diappointed!”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that the plants provided were incorrect and for the frustration caused. We apprecaite how disapointing this can be. We are unfortunately unbale to replace in the same growing season so a refund would be processed. Please note they can be replaced the following year if this is suitable. Apologies again for the disappointment caused. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“second time ordering plants are arrived were not great, after sending emails and phots, two were refunded with some advice to see if the others could be salvaged. I followed the advice and emailed to update them on the lack of progress. Note, at this point i did not ask for a refund as two had previously been refunded for approx 11 euro from an order of approximately 55 euro. The reply referenced the first refund and ignored the state of lack of growth in the new images, one of which was the same dead verbena photographed twice. The tone and dismissiveness of the reply from Customer service was palpable and while i had a relatively positive experience the first time around, this encounter has ensured i will not order again, despite being in the middle of garden planning and planting over the next few months.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants and that we have been unable to resolve this for you in a positive manner. We apologise for the confusion regarding the complaint and that the follow up was not dealt with as expected. If the matter has not been resolved then please reach out to us again and one of the team can review the matter for you. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“After 9 weeks in pots on a warm windowsill, none of the bulbs produced a single shoot. Then the soil over the largest Colocasia bulb kinda caved in - the bulb decomposed into muck. I will never order from this business again. Pretty pictures, though.”

Helpful Report

Posted 2 months ago

“Rather disappointed with no response to my recent complaint. Hollyhock roots were VERY. Poor … treated with great care in my greenhouse. No good. Like your response . Aggrieved. M.G.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of your hollyhocks and for any disappointment caused. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Not the best experience unfortunately. My original order had an error that was quickly rectified. However, I spent £51.41 on a range of plants to fill my border and despite following all of the recommended instructions, only 4 out of the 17 plants ordered have come to life. An extremely disappointing result.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of some of these plants. Please kindly send an email to customercare@farmergracy.com with further information regarding which are affected and how they were planted and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Ordered 12 May, probably too late, but that's no excuse. I got 3 Phlox 'Olympus', 1 looks like it might survive, 1 really small Epimedium 'Lilafee', 9 Liriope 'Royal Purple' lucky if 3 come up and Liriope 'Silvery Sunproof' another 9 and maybe 4 will come back, they must have swept the floor to get my order, just tell people that you are out of stock rather than sending out these below standard plants.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the bare roots received and for the disappointment caused. Regardless of when the orders arrive, they should all be received in a viable condition. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Most disappointing,poor quality plants and wrong colour scabiosa going pink instead of white as ordered. Will NOT be ordering again. Can do better at our local Cole’s nurseries”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the bare roots received and that some are flowering incorrectly. We apprecaite how frustrating this can be. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Unfortunately my experience with this company has been very poor .Initially the first deliveries arrived in a heat wave and were in very poor condition , forgivable , and customer care were good and refunded me for the plants they couldn’t replace . In my next orders , not only has the quality been poor but they have been the wrong colour plants . After 3 months of waiting for germination and flowering , 4 of the bundles of flowers I ordered were the wrong colour plants, which when you’re planting your garden for a summer wedding is very disappointing . Customer care so far has been good but the quality control has been very poor . There are better companies .”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there have been issues with the orders placed with us. We apprecaite you notifying us of the matters so that our care team can resolve them for you. Each issue is logged and reviewed so the feedback regarding the quality of the plants, along with the errors, will be passed to the relevant department for assessment. We endeavour to improve our quality control process moving forward. We apologise for any disappointment this has caused. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“What went wrong, very little of the bare roots came through.spring bulbs were beautiful.i have found customers service very poor.wont use this company again not would I recommend it to anyone.”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there you are disappointed with your order and for the service provided. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Seemed like a good deal, followed instructions, but only 10% of the many plants I ordered are showing any signs of life. Will never order of them again. Will alter my review if they suddenly burst into life”

Helpful Report

Posted 3 months ago

Posted 2 months ago

“The grasses I ordered haven’t grown at all lupins 1 only had roots the Rose is pathetic I will never order from Farmer Grace again”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these and that you are disappointed with the plants provided. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

Farmer Gracy is rated 4.7 based on 33,970 reviews