Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.76

4.8 Rating 27,781 Reviews

94 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.8

Based on 27,781 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 12th April 2024

"Izabela "

"PAMELA"

"Natalie"

Farmer Gracy 5 star review on 11th April 2024

"Stephanie"

1432

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PLANTES SECHES SANS BOURGEON . POUR DES ROSIERS ILS AUURAIENT PU LES METTRE EN GODET. DES CHARLOTS. FINIT JE NE COMMANDERAIS PLUS CHEZ EUX”

Helpful Report

Posted 6 days ago

Bonjour, Nous sommes désolés d'apprendre qu'il y a des inquiétudes concernant l'état de la commande que vous avez reçue. Veuillez envoyer un e-mail à customercare@farmergracy.com avec plus de détails afin que nous puissions vous aider. Tous mes vœux, Service client de Farmer Gracy

Posted 3 days ago

“Messed up my orders two years in a row..Placed an order in December 2023 after several phone calls received the wrong order in April...From 8 orders over three years five have been wrong late or damaged...thankfully I always got a response on the phone with several refunds..KEEP IT LOCAL visit your local garden center...”

Helpful Report

Posted 6 days ago

Hello, We're sorry to hear that you have had numerous issues with orders from us over the years. We always endeavour to improve our service season to season and all feedback is welcome. Please feel free to send further details to the team so it can be addressed accordingly. customercare@farmergracy.com We hope that you give us an opportunity to supply to you in the future All the best, Farmer Gracy Customer Care

Posted 3 days ago

“5 peonies, from the 2nd last order didn’t come out, I‘m so sad and disappointed”

Helpful Report

Posted 1 week ago

Hello, We're sorry to hear that there are concerns regarding the growth of your Peonies. Please feel free to send an email to customercare@farmergracy.com with further information including when and where they were planted. We can then advise and assist accordingly. All the best, Farmer Gracy Customer Care

Posted 3 days ago

“My first delivery large beautiful bulbs which flowered well. So happy with them I ordered the following year only to receive a motley collection of tulips of the wrong kind. Thinking that I had ordered too late, the following year I ordered early. These turned out to be all of the same colour, pink. I had spent over £100 pounds and perhaps this is too little and Gracy requires much larger orders. I have'nt ordered since and they have lost what would have been a good customer.”

Helpful Report

Posted 1 week ago

Hello, We're sorry to hear that you have received items from us that have flowered incorrectly. We appreciate it is disappointing and we do our utmost to prevent this from happening. We can replace or credit any plants that are incorrect so please feel free to contact us to discuss the matter further. customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 3 days ago

“Not so happy as nearly half of bare root plants that I ordered have shown no sign of life. I followed the instructions to the dot. Not sure I would order bare roots again.”

Helpful Report

Posted 1 week ago

Hello, We're sorry to hear that some of your bare roots failed to grow, we appreciate how disappointing that can be. The team are happy to offer and advice and discuss any concerns you may have regarding the condition of these roots. Please send an email to customercare@farmergracy.com and we can assist. All the best, Farmer Gracy Customer Care

Posted 3 days ago

“I bought loads of tulips from Farmer Gracy and have been hugely disappointed. Normally I buy tulips prepackaged from a garden centre - I had great results with those but thought I could do better with more expensive bulbs. Sadly, most of my tulips are growing poorly, no "display" but a few pathetic straggly things. The 72 symbiose pastels have turned out to be all yellow, not the heady mix shown in the photos. Between Farmer Gracy and Dutch Grown I have bought and planted 762 tulips and have nothing to show for it!!”

Helpful Report

Posted 2 weeks ago

Hello, We're sorry to hear that you are disappointed with the tulips purchased from us. We also appreciate how frustrating it is when plants flower incorrectly. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 2 weeks ago

“From all of the plants I have bought, none have grown”

Helpful Report

Posted 2 weeks ago

Hello, We are very sorry to hear this. We endeavour to supply high quality items on every order and it is disappointing to hear you have had a bad experience with our bulbs/ roots. Please can we kindly request that you send an email to customercare@farmergracy.com with further details so we assist. All the best, Farmer Gracy Customer Care

Posted 2 weeks ago

“My order FG1630245 arrived as expected, however the 3 bare roots which arrived were very poor. One I would say has a min. chance of growing while the very small two others were in very poor state and have little or no chance of growing on. All three bare roots were very small and squishy. No quality control at all as they would have not been dispatched. My previous bare root orders have been very good. Not sure why this order has been allowed to pass for delivery. Not sure I will be ordering again.”

Helpful Report

Posted 2 weeks ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please kindly send an email to customercare@farmergracy.com with photographs, if possible, so we can asses and arrange replacements if needed. All the best, Farmer Gracy Customer Care

Posted 2 weeks ago

“I am so very sorry to say that everything I have bought from you has been extremely disappointing”

Helpful Report

Posted 2 weeks ago

“I'm pretty annoyed and disappointed with my delivery. This is due to the lack of quality control coming from the team. I've ordered from the company "Daffodil trepolo " in various years and they always send it wrong, not the right Daffodil at all. In fact, this is not just happening to me BUT to other customers that I've heard from. After purchasing the "right" bulbs and seeing that you are not getting the right item , it gets frustrating.... Certainly, I wouldn't recommend the company anymore”

Helpful Report

Posted 2 weeks ago

Hello, We're sorry to hear that you have received the incorrect variety from us. We appreciate how frustrating it is to receive incorrectly labelled items and we apologise that this has been your experience. Please kindly send an email to customercare@farmergracy.com with further details so we can ensure the information is recorded our for quality control. All the best, Farmer Gracy Customer Care

Posted 2 weeks ago

“I ordered the flowers, the delivery date was not written, they did not send it for 1 month, they said it was not the time, they started the discount before my flowers arrived and if I had bought it now, I would have bought it with a 20% discount, I definitely do not recommend it.”

Helpful Report

Posted 2 weeks ago

Hello, We are sorry to hear that you have been disappointed by the ordering process. With regards to the delivery schedule, we endeavour to deliver all orders within the time frame outlined on the website and order confirmations. If an order is required by a specific date then we kindly request that an email is sent to customercare@farmergracy.com and we will do our utmost to accommodate. We are sorry that this offer was not available when you placed your order. We run a variety of promotions throughout the year and we apologise that you were unable to benefit from this offer on this occasion. If you have any queries regarding a specific offer then the team are happy to answer and questions you may have. All the best, Farmer Gracy Customer Care

Posted 2 weeks ago

“Très déçue de ce que donnent les bulbes envoyés.. Seuls les tulipes Rems favourite sont sorties !!! Tous les autres bulbes rien !!! J'ai dépensé 60 euros pour une quantité importante de bulbes de différentes espèces et couleurs et je n'ai que des tulipes Rems favourite .. C'est clairement du vol !!! A ce prix là j'aurais mieux fait de commander ailleurs !!! Les renoncule élégance striato bianco RIEN !!! Les Allium nevskianum RIEN !!!! Les Tulipe Glace RIEN !!!! J'ai dépensé de l'argent pour 3 sacs de bulbes qui n'ont rien donné et la météo n'est pas en cause !!!! Franchement déçue et en colère de vous avoir fait confiance !!! C'est de l'escroquerie !!!”

Helpful Report

Posted 3 weeks ago

Bonjour, Nous sommes désolés d'apprendre que vous êtes déçu des articles commandés chez nous cet automne. Chacune de nos variétés a des périodes de floraison différentes au cours de la saison, ce qui peut être un facteur. Nous vous demandons de bien vouloir envoyer un e-mail à customercare@farmergracy.com avec ces informations, y compris toutes les photos des zones plantées afin que nous puissions essayer d'identifier le feuillage. Nous comprenons que cela soit frustrant et nous ferons tout notre possible pour vous conseiller du mieux que nous pouvons à ce sujet. Tous mes vœux, Service client de Farmer Gracy

Posted 3 weeks ago

“The size of Caladium bulbs are ridiculously small. When you Contact to complain, they simply Tell you to planta them and ser what happens.”

Helpful Report

Posted 3 weeks ago

Hello, We're sorry to hear you are disappointed with your order. This year these bulbs are typically smaller than in past years. This is due to poor harvests, caused by climate issues in Florida where they are cultivate. If there are any concerns regarding their growth later in the season then please feel free to email customercare@farmergracy.com so we can resolve the matter for you. All the best, Farmer Gracy Customer Care

Posted 3 weeks ago

“This company does not have a customer telephone number, all you can do is email and they takes days to respond. I placed an order, for bare roots. I was unable to communicate around delivery and the plants were delivered when I was not available to plant them in time. I have planted them and they have not grown. There are no written instructions, you have to spend ages navigating the website as there are no instructions on individual plants. Spent over £80 for nothing. Not an ethical company as far as customer service goes.”

Helpful Report

Posted 1 month ago

Hello, We are sorry to hear that your order arrived when you were not available to take receipt of it. An email confirmation is sent once the order is despatched and the couriers will confirm when they intend to deliver. We provide planting instructions with the delivery and there is more information available on our website. If you would like to discuss your concerns regarding the growth of these then you can email customercare@farmergracy.com or if you would like to speak to us, please call customer care on 0330 808 7304. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I’m very disappointed with my recent delivery of three roses as they are almost dead which surprises me as all my other orders have been perfect. I’ve sent an Email but have heard nothing I’m not impressed”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that your order has arrived in this condition. All emails sent to 'customercare@farmergracy.com' will be responded to within 48 hours. If you are yet to receive a response then please kindly check your junk / spam folder just in case. Failing that, please can you resend your email so we can address the matter for you promptly. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“All my bulbs from you have been a success I wouldn't buy them from nobody else”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review and for the great feedback. I see you have only awarded us 1 star, I hope we can build on this in the future. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I’ve been a customer for years, always happy with my plants, but my last order arrived in very poor condition. One perennial was completely dead, I couldn’t even try to plant it as the roots were rotting, and the other is struggling to grow”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that your order arrived in poor condition. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“How can I write a review when I have had the bulbs for only a couple of weeks and surprise, surprise they haven't started flowering yet. Hence one star.”

Helpful Report

Posted 1 month ago

“Plants never arrived delivered to wrong address ERI still to get in touch regarding this”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that your order is yet to arrive and for the issue encountered with this delivery. Please can we kindly request that you send an email to customercare@farmergracy.com with further details so we can resolve the matter for you. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Was not impressed by the tubers at all they where very small and had multiple tubers broken off the main stem part and just lying in the bag. One variety in the end ended up with viable tuber the rest where damaged. It my first time ordering and it will be my last your variety is so impressive I just wish I could say the same for the tubers I received”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that you are disappointed with the quality of the tubers. If ever there are any problems, please send an email to customercare@farmergracy.com for a speedy response, we'll be happy to resolve any problems and of course replace plants which have arrived in poor condition. All the best, Farmer Gracy Customer Care

Posted 1 month ago

Farmer Gracy is rated 4.8 based on 27,781 reviews