Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.75

“This is my first year of ordering from FG. I have found the success rate quite poor unfortunately. For example, 3 Astrantia pink pride have been placed in pots and not one has taken. I would say of all my orders, the success rate would be 2 thirds at best. The plants arrive with very pink shoots that have not hardened off or grown green. I have a sheltered garden, with no recent frosts. I think your plants should be allowed to grow on more before despatch.”

Helpful Report

Posted 6 days ago

Hello, We supply bulbs and bare root perennials, bare roots are not potted prior to dispatch but should be potted on delivery instead. They should all have some shoots on arrival which continue to grow after they are potted. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding the growth. One of the team will be happy to resolve any issues. All the best, Farmer Gracy Customer Care

Posted 1 day ago

“Plants were in poor condition when unpacked, which I did as soon as they arrived. I have now potted them up but I don’t have great hopes for their survival.”

Helpful Report

Posted 6 days ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please feel free to send an email to customercare@farmergracy.com with further information regarding their growth so we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 day ago

“I have become disappointed with my purchases. The bare roots have tiny, frail shoots and some invariably don't survive. At the moment I am worried about my recent purchases and also I had no show with 2 poppies bought last Autumn and a persicara I purchased recently. I was looking forward to my thalicitrum but its so tiny I don't see it being any use this season, the same is said for 2 Astrantias bought last year. The growth is so small I don't see them doing well this year either. I would rather spend my money on reasonably sized plants that I can enjoy in the season I bought them therefor I will be going to my local nursery in future as I don't see your plants as value for money.”

Helpful Report

Posted 6 days ago

Hello, We are sorry to hear there are concerns regarding the size and condition of your orders received. We supply bare root perennials and are not potted prior to dispatch but should be potted on delivery instead. They should all have some shoots on arrival which continue to grow after they are potted. If any of the plants appear to be undersized or in poor condition (without shoots/buds), please send an email to customercare@farmergracy.com, including a photo if possible, and one of the team will be happy to resolve any issues. All the best, Farmer Gracy Customer Care

Posted 1 day ago

“These were bare rooted geraniums. I ordered 12 but possibly only received 2 different varieties. It would have been helpful if they were labelled. Over half seemed very forced through lack of light. Long, weak stems.”

Helpful Report

Posted 1 week ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please feel free to send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 day ago

“Normally very good but recently disappointing. One of the bare root packages had nothing in it. Then the replacement was a different product. Still haven’t resolved. Two days without a response so far.”

Helpful Report

Posted 1 week ago

Hello, We are sorry to hear that there have been issues with your most recent order with us. All incorrect or missing items will be replaced as soon as possible. We endeavour to respond to all emails within 48 business hours, can you kindly check your junk/ spam folder just in case. If the matter has not been resolved then please reach out to the team again and we will assist. All the best, Farmer Gracy Customer Care

Posted 1 day ago

“I am sorry that i am not able to write a good opinion after my experience. I believe the agapanthus ( FG3394609 ) when it Holland would be a quality plant and fine. You use evri to deliver them, the first must have been very badly damaged as they returned it to you before delivering to me. The replacement arrived damaged that the driver said i could refuse it, however i accepted it because you could be sending replacements plants for ever. You are not the only. one plant seller to me has had two damaged delivery's out of three”

Helpful Report

Posted 1 week ago

Hello, We're sorry to hear that there was an issue with this delivery and for the inconvenience it has caused. Please note, our team can liaise with EVRI on your behalf if there are any delivery queries. We kindly ask that an email is sent to customercare@farmergracy.com with the information so we can contact the couriers in question. If the replacement order has arrived in a poor condition then please reach out to the team so we can replace if possible. All the best, Farmer Gracy Customer Care

Posted 1 day ago

“I get frustrated when you ask for reviews as soon as plug, or tubla, has been received. Not even having a chance to plant or grow on. So as it happens, I don't think i would purchase again as still waiting for complete order. Also, some plants I received have died!!! not taken. Had I realised, some plants won't arrive until the end of May. So very late in my preparation. So feel unable to recommend, i'm afraid as Im not happy with my purchases.”

Helpful Report

Posted 1 week ago

Hello, We are sorry to hear that the order has been received incomplete. We ship our orders complete and do not part ship. Please kindly contact us on customercare@farmergracy.com with further details so we can investigate and assist with this query. We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We apologise if your order has arrived outside this time. Please note, if you have any specific delivery requirements then please feel free to email us and we will do our utmost to accommodate. All the best, Farmer Gracy Customer Care

Posted 1 day ago

“Poor quality when they arrived”

Helpful Report

Posted 1 week ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please feel free to send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 day ago

“Hello. I didn’t expect such premature seedlings. I have bought bulbs from you, obviously they were okay but these tiny strands of seedlings wrapped in small polythene bags were so fragile. I have planted them in pots, hoping they’ll survive. This is not the first time I have purchased plants online. The previous ones were plugs and when planted directly into the soil didn’t present any problems. I’m sorry to say that I won’t be ordering any more in the future. D. Leroy”

Helpful Report

Posted 1 week ago

Hello, We are sorry to hear that there are concerns about the items received. They should all have some shoots on arrival which continue to grow after they are potted. If any of the plants appear to be undersized or in poor condition (without shoots/buds), please send an email to customercare@farmergracy.com, including a photo if possible, and one of the team will be happy to resolve any issues. All the best, Farmer Gracy Customer Care

Posted 1 day ago

“Easy website and communication ref delivery but the quality of the products is extremely disappointing and poor: - only 2 out of 5 hollyhocks were ok; the rest was broken into small pieces that looked dead - the ‘Royal Satin’ iris was completely dry. So out of 8 plants I received I shall be lucky to see 4 bloom.”

Helpful Report

Posted 1 week ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we replace or refund as required. All the best, Farmer Gracy Customer Care

Posted 1 day ago

“Poor limp plants”

Helpful Report

Posted 1 week ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we replace or refund as required. All the best, Farmer Gracy Customer Care

Posted 1 day ago

“Very disappointed with the Begonia tubes you sent me . Out of 36 , 12 were of a good size , 24 were very small , I contacted your customer service only to be told send photo , I had already planted them . I won’t be buying from Farmer Grace again , it’s Farmer Disgrace for me .🤮”

Helpful Report

Posted 1 week ago

Hello, We are sorry to hear that there were discrepancies regarding the size of these begonias. We endeavour to replace any if necessary however we will ask for photos to assess whether the items are representative of our stock or if a replacement is required. These images are also important from a quality control aspect as they help us improve our processes and procedures. If the query has not been resolved then please do reach out to the team again so we can assist. All the best, Farmer Gracy Customer Car

Posted 4 days ago

“I’ve had good plants from them previously, sometimes they don’t grow, sometimes they do, their bulbs are good, but my recent plant order was dreadful. The delivery company they use (evri) didn’t deliver until a week later than they should have done & when it arrived the plants were in a shocking condition. Farmer Gracy has told me that I shouldn’t worry, because bare root plants always look poor when you receive them, but I’m sure they shouldn’t actually be rotten. Time will tell, but the fact that the roots & shoots are both dead probably indicates that they’re not going to grow.”

Helpful Report

Posted 1 week ago

Hello, We are sorry to hear that the order was delayed and that there are concerns regarding the bare roots received. These are different shapes and sizes and providing they have shoots they will grow as expected. If any appear rotten or have rotting shoots then please reach out to the team so we can replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 4 days ago

“I’ve had good plants from them previously, sometimes they don’t grow, sometimes they do, their bulbs are good, but my recent plant order was dreadful. The delivery company they use (evri) didn’t deliver until a week later than they should have done & when it arrived the plants were in a shocking condition. Farmer Gracy has told me that I shouldn’t worry, because bare root plants always look poor when you receive them, but I’m sure they shouldn’t actually be rotten. Time will tell, but the fact that the roots & shoots are both dead probably indicates that they’re not going to grow.”

Helpful Report

Posted 1 week ago

Hello, We are sorry to hear that the order was delayed and that there are concerns regarding the bare roots received. These are different shapes and sizes and providing they have shoots they will grow as expected. If any appear rotten or have rotting shoots then please reach out to the team so we can replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 4 days ago

“I recently purchased several bare root plants from you. I am quite disappointed in the quality of these plants. The bare root plants were very small with very few roots on them. I cannot see these plants being anywhere near ready to plant out at the end of May. I have purchased plants from you before and they have always been very satisfactory. However the Lily and Gladioli Murielae bulbs were in very good condition.”

Helpful Report

Posted 1 week ago

Hello, We are sorry to hear you are disappointed with your most recent order from us. Bare root plants are naturally different shapes and sizes and the roots will continue to grow after planting. Providing the bare root plants have buds or shoots, they should continue thrive after they're potted up. If you have any concerns regarding their growth in a few weeks then please do let us know. customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 1 week ago

“I was shocked to receive it as one shoot in a bag of soil, nothing like the picture or website gives the impression it will arrive like.”

Helpful Report

Posted 1 week ago

Hello, We are sorry to hear this. Our bare root plants are dormant when supplied, but should have some small shoots which will continue to grow after planting. If you have any concerns about what you have received, then please feel free to contact our team customercare@farmergracy.com with further details. All the best, Farmer Gracy Customer Care

Posted 1 week ago

“I recently purchased several bare root plants from you. I am quite disappointed in the quality of these plants. The bare root plants were very small with very few roots on them. I cannot see these plants being anywhere near ready to plant out at the end of May. I have purchased plants from you before and they have always been very satisfactory. However the Lily and Gladioli Murielae bulbs were in very good condition.”

Helpful Report

Posted 1 week ago

Hello, We are sorry to hear you are disappointed with your most recent order from us. Bare root plants are naturally different shapes and sizes and the roots will continue to grow after planting. Providing the bare root plants have buds or shoots, they should continue thrive after they're potted up. If you have any concerns regarding their growth in a few weeks then please do let us know. customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 1 week ago

“Anything I have bought from this website only has a 50/50 chance of survival. Grape Hyacinth bulbs have done very well, tulips were dreadful and one variety in particular haven't opened at all, stalks very spindly. I have bought some miniature hosta so hope these might do better. Not sure I'll bother ordering again if they fail. I always follow the instructions provided to the letter and end up being disappointed time and time again!”

Helpful Report

Posted 1 week ago

Hello, We are sorry to hear that you have had a mix of success with the orders received from us. If you have any queries regarding their growth then please feel free to send an email to us and we can offer some advice and replace any if necessary. customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 1 week ago

“Very bad customer service no details of the items in the pack”

Helpful Report

Posted 1 week ago

Hello, We are sorry to hear this. Each order will have an envelop containing all the paperwork. This will include a copy of the order along with some planting and care guides. We apologise if this was not received with your order and for any inconvenience caused. If you have any questions regarding what has been received then please feel free to contact us. customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 1 week ago

“The dahlias bulbs were verry dry and I recived only one bulb with bulbs on. The other two were only steams with some dry roots on. I have plant them to see if there is going to be any flowers from them. Thats from the Kick off dahlias. The other dahlias I recieved were better; but Im not going to order more dahlias because of the conditions. Very small bulbs. And its very expencive for what I got as a costumer. I have ordered a lots of plants, bulbs and tulips, narcisser from you over the past years; but this time the quality wasnt so good like they have been before.”

Helpful Report

Posted 1 week ago

Hello, We are sorry to hear that there are concerns regarding the condition of these tubers. Dahlia tubers are naturally different shapes and sizes, often a tuber which appears small will still grow into a full-size flowering plant. If any dahlias appear severely damaged, with multiple broken tubers which are barely attached, please let us know as we can arrange to replace or refund accordingly. We kindly request that you send an email including photos if possible, to customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 1 week ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy

Farmer Gracy Reviews