Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

“Poor communication regarding shipping at time of purchase stated end of February and conveniently when I chased them middle of March regarding my order they were shipped that day. On arrival the majority of bare roots already have growth which is wiltering and some bare roots when bought as a 3 the 3rd is minute in comparison. Ordered from here previously with no issues so not sure what’s happened it is a shame and would make me question buying from here again”

Helpful Report

Posted 4 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. Shipping times are estimated because it depends on harvest times - plants must be harvested in the correct conditions so they arrive in a viable and healthy state. Please feel free to email customercare@farmergracy.com regarding the bare roots received, we can replace or refund any that are not in a viable condition. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“As regards feedback, when you confirmed delivery by end of February when confirming the order, I expected that date to be real and made arrangements accordingly. I checked subsequently and you provided a useless bot email response. My order arrived this week when I am away for six weeks. In an age of easy communication methods, everything still depends on accurate underlying information. So accurate information in the future and an improved responsiveness to emails. Thank you”

Helpful Report

Posted 4 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. Shipping times are estimated as it depends on harvest times, plants must be harvested in the correct conditions so they arrive in a viable and healthy condition. We apologise that your order arrived outside of the time and for any inconvenience caused. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“The alstroemerias I received were full of broken roots, I just hope they survive.”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please feel free to send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“On the whole the order was fulfilled well, with the exception of Geum - Tales of Hex. I ordered 9 got 8 - some of which were really small - It would appear that they ran out of this while making up the order and split down larger plants and missed one. This was disappointing as the rest of the order was really good.”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there is a discrepancy with this order on arrival. Please kindly contact us with the order details and one of the team will be happy to arrange for some replacements. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“I think the Dahlias are as they should be. We will see in summer how they will bloom. But the perennials were hard to find in the bags they were sent in and are very little. I planted they the same day they arrived and I'm not sure that there will be a proper plant in spring and summer, but we will see......”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there are concerns regarding the condition and size of the items received. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“I ordered some plants in January and was informed they would be delivered in February, as I was going on hols on 24 Feb I asked could they be delivered before then. This was not possible and it was agreed they would be delivered after 19th March, they were delivered on 14 th March! I'm not home until 19th, I certainly hope they will be ok til then, not happy with this”

Helpful Report

Posted 4 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We will do our best to accommodate any delivery requests and we are sorry to hear that they were not upheld on this occasion. If there are any concerns regarding the order once it has been unpacked then please feel free to contact us. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Normally very good but not quite so on this occasion - one dahlia Floorinoor was packed with just two tubers with no neck and crown, so whether this grows is anyone’s guess. One tradescantia Brainstorm arrived with all the roots disconnected from a tiny stem, so that’s now in my compost bin. Aside that the rest of my order was in very good condition.”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there are some of your order have arrived in this condition. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Let down by a poor choice of delivery company and a customer service team that do not take this on board.”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there was an issue with this delivery and for the inconvenience it has caused. We do our utmost to work with the couriers to resolve any issues that arise. If the matter is yet to be resolved then please feel free to reach out to the team again. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Let down by a poor choice of delivery company and a customer service team that do not take this on board.”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there was an issue with this delivery and for the inconvenience it has caused. We do our utmost to work with the couriers to resolve any issues that arise. If the matter is yet to be resolved then please feel free to reach out to the team again. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Begonia tubers were about half the size of those in the photo (begonia apricot splendide) very disappointed, I expect them to flower, but nowhere near as big as shown. I had ordered 24 , 12 for me and 12 for my daughter, I think I will have to use all of them to get the amount of flowers expected. I did complain and was told they were of a typical size, my question then is why show them much bigger? First photo is for 2 bulbs from their website, second photo is 3 bulbs taken at random from delivery. Some were slightly bigger some smaller. I am 5’2” female.”

Helpful Report

Posted 4 months ago

Hello, We are sorry to hear that you are disappointed with your order. Our sizes are approximate and each year, and each harvest will yield tubers of different sizes due to weather conditions. We include the bulb sizes within the product specifications section of each variety. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Die Nacktwurzler haben eine sehr gute Qualität, würde ich immer wieder bestellen! Mit den Dahlienknollen bin ich leider überhaupt nicht zufrieden. Sie wurden so eingepackt, dass mindestens die Hälfte beim Versand abgebrochen ist und sehr viele Teile abgeschnitten werden mussten. Das ist super schade!”

Helpful Report

Posted 4 months ago

Hallo, Dahlienknollen können sehr empfindlich sein und während der Ernte leicht beschädigt werden. Gebogene Knollen, die am Ansatz rissig erscheinen, kommen häufig vor und beeinträchtigen die Pflanzen in der Regel nicht. Wenn Sie uns Fotos der betroffenen Knollen zukommen lassen, können wir diese beurteilen, Ihnen Gewissheit über das Wachstum geben oder gegebenenfalls Ersatz veranlassen. Viele Grüße, Farmer Gracy Kundenservice

Posted 4 months ago

“I put in two separate orders for bare root perennials, which arrived together, so have worked hard to soak and pot on the plants. all seem to have good root balls, Verbena bonariensis plants were variable in quality, hopefully weaker ones will catch up, overall am pleased with my plants”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding the growth of the Verbena bonariensis received. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Ordering and notifications is first class. My plants all arrived on time. But unfortunately most of the new shoots were so fragile they broke off in transit, leaving me with roots and new shoots separate Very upset.”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there are some of your order has arrived damaged. Please feel free to send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Die Nacktwurzler haben eine sehr gute Qualität, würde ich immer wieder bestellen! Mit den Dahlienknollen bin ich leider überhaupt nicht zufrieden. Sie wurden so eingepackt, dass mindestens die Hälfte beim Versand abgebrochen ist und sehr viele Teile abgeschnitten werden mussten. Das ist super schade!”

Helpful Report

Posted 4 months ago

Hallo, Dahlienknollen können sehr empfindlich sein und während der Ernte leicht beschädigt werden. Gebogene Knollen, die am Ansatz rissig erscheinen, kommen häufig vor und beeinträchtigen die Pflanzen in der Regel nicht. Wenn Sie uns Fotos der betroffenen Knollen zukommen lassen, können wir diese beurteilen, Ihnen Gewissheit über das Wachstum geben oder gegebenenfalls Ersatz veranlassen. Viele Grüße, Farmer Gracy Kundenservice

Posted 4 months ago

“I put in two separate orders for bare root perennials, which arrived together, so have worked hard to soak and pot on the plants. all seem to have good root balls, Verbena bonariensis plants were variable in quality, hopefully weaker ones will catch up, overall am pleased with my plants”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding the growth of the Verbena bonariensis received. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“The Kudo Pink, especially, were not good quality, a lot of brown/mouldy leaves. The blue and white were a bit better.”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that this plant arrived in a poor condition. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“In a previous order I had a lot of motley bulbs. And although the customer service is very good, the replacements were also moldy. My most recent order for Dahlias, one of the corns was just one gnarled piece. I doubt it will grow. On another order the plants were very small specimens. So my experiences have been hit and miss.”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that have been concerns regarding the condition of some of your orders. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“I would not buy again ‘bare rooted’ as they arrive in plastic bags and have to be potted. Now I have to find pots and somewhere to keep them until they can be planted out….”

Helpful Report

Posted 4 months ago

“Bought 11 dahlia tubers. Most OK but 3 poor size and condition. They may survive!”

Helpful Report

Posted 4 months ago

Hello, Dahlia tubers are naturally different shapes and sizes, often a tuber which appears small will still grow into a full-size flowering plant. Please feel free to send an email to customercare@farmergracy.com with some photographs of the tubers in question, we can then asses them and offer reassurance regarding growth or arrange replacements if necessary. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Ordered Clematis 'New Love'. I had expected something a little more substantial than the tiny root sent. I had difficulty locating it in the bag of compost. It is now potted in the compost it was sent in and I hope will shoot, if not you will be hearing from me! £12.75 is excessive for such a tiny piece of plant material, by the time p&p was added it came to over £17.00. Considerably more than I would normally pay for a well-grown potted plant from a nursery. Disappointing, expected better. Steve Howe”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that you are dissapointed with your order. These are a naturally small bare root however they are vigorous so will soon develop into a healthy plant. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Farmer Gracy Reviews