Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 33,970 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 33,970 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 24th June 2025

1638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aquilegia bare rooted collection was very dlow to arrive.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We apologise if your order arrived outside of the time and for any inconvenience caused. Please note, if you have any specific delivery requirements then please feel free to email customercare@farmergracy.com and we will do our utmost to accommodate. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“I didn't realise that the plants would be so small.They were well packed and most are picking up,though I am not sure that a salvia is going to survive.Will let you know if it doesn't”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the size of these roots on arrival. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Unfortunately , I have had to write to bring your attention to a badly broken bare-root plant in my latest delivery. The plants were not delivered for quite some days after despatch and were quite difficult to re-hydrate.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that your order arrived damaged and for any inconvenience caused. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Sono parzialmente soddisfatta in quanto a qualità. Due dalie erano veramente rovinate non penso possano germogliare e molte altre avevano tuberi staccati e quindi inutilizzabili tuttavia ne conservavano una parte intatta. Per quanto riguarda i tempi di spedizione nulla da dire anzi mi è stato consegnato l'ordine quando l'avevo richiesto io. Saluti”

Helpful Report

Posted 5 months ago

Salve, Ci dispiace sentire che ci sono preoccupazioni riguardo ad alcune delle dalie ricevute. I tuberi di dalia possono essere piuttosto fragili e durante la raccolta possono subire lievi danni. I tuberi piegati che appaiono screpolati nel punto in cui si uniscono al collo sono comuni e questo di solito non ha un impatto sulle prestazioni della pianta. Non esitate a inviare un'e-mail a customercare@farmergracy.com se avete dubbi sulla loro crescita. Cordiali saluti, Assistenza clienti Farmer Gracy

Posted 5 months ago

“Order takes to long to be delivered”

Helpful Report

Posted 5 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We apologise if your order arrived outside of the time and for any inconvenience caused. Please note, if you have any specific delivery requirements then please feel free to email customercare@farmergracy.com and we will do our utmost to accommodate. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“They’ve been planted for 2+ weeks, still waiting for them to sprout🤞🏾”

Helpful Report

Posted 5 months ago

“No sign of life on 1Eryngum Victory blue, 2lobelia Fan Scarlett, 1Geum Princes Julianna others growing well in Greenhouse. Disappointing as your plants are always well packed in sustainable packaging”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Beautifully packaged Good communication Arrived yesterday and planted immediately. Many thanks 😊😊 but…… your quality control MUST be improved. My dahlia - Bergers Record - was a small shrivelled up specimen which had I been offered it as a freebie I would have refused it. The packet weighed almost nothing and although I planted it I will be exceptionally surprised if anything grows. The beautiful white dahlias which I was very excited about also weren’t great but fingers crossed 🤞 The others were all lovely Your company has a good reputation but your quality control could be improved”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We are sorry to hear that one of the dahlia's received was in this condition and for the inconvenience caused. We can replace or refund any damaged tubers so please contact the team so we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“At the moment, I can only say the products are beautifully packed. I cant rate the quality of the plants yet because they have just been planted. It was an interesting experience buying plants from the internet, however, I enjoy buying plants directly from the nursery.”

Helpful Report

Posted 5 months ago

“I've been a regular customer for years and always been more than happy with my purchases. However, these unfortunately fell short of my expectations. Tubers were very small and broken apart. I hope that this is a temporary blip?”

Helpful Report

Posted 5 months ago

Hello, Dahlia tubers are naturally different shapes and sizes, often a tuber which appears small will still grow into a full-size flowering plant. If you have any concerns about any of the dahlias you've received, please send an email including photos to customercare@farmergracy.com so we can reassure you or arrange replacements if needed. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“I have been shopping at Farmer Gracy for three year, spending over €800.00 during this time to build my garden beds and plan to keep adding for the next few years. I love their large selection of bulbs and plants, and was very pleased when I first started spending my hard earned money at Farmer Gracy. My last two orders however have been a bit disappointing. One of my large orders I had was only about 50% successful. Most bare root plants I ordered, as well as dahlia tubers did not grow, though I took great care to plant them as soon as they arrived. The tulips, alliums and daffodil bulbs were fine. I also recently inquired about an order that I placed last January, as the email I received said that I should expect it February and into March... As it's nearing the end of March, I thought I would follow up. The response was not very personable. It was obviously an automated response with no specific information in the answer to my question of "when will my order be sent out?". When I look at my account, the status on my order says it's been fulfilled? It's not. Maybe Farmer Gracy is now too large to focus on the customer service aspect and ensure quality control of their products? Might be time to shop locally. - Suzanne Leslie - Ireland”

Helpful Report

Posted 5 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. Shipping times are estimated because it depends on harvest times - plants must be harvested in the correct conditions so they arrive in a viable and healthy state. We're sorry to hear that the response received by our team was unsatisfactory. The fulfilled status refers to the order being packed for despatch, however this may still be in transit. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Well package and they look like they’re acceptable bulbs and corms, only time will tell. Took some time to get here. Was promised a detailed delivery schedule when I enquired where my order was but the evri tracking system did not update and they arrived when I was away for two days and sat in my porch outside for nearly three days total. Not the best delivery service, I’m just hoping the plants make up for it when they grow!”

Helpful Report

Posted 5 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. Shipping times are estimated because it depends on harvest times - plants must be harvested in the correct conditions so they arrive in a viable and healthy state. Please note, if you have any specific delivery requirements then please feel free to email customercare@farmergracy.com and we will do our utmost to accommodate. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“The merchandise is of a high order and it’s packed well . Right now I’m replacing my garden and a major frustration is having no advanced delivery date . I find the lol up system unhelpful . Evri varies greatly and I’ve been on the very best of their worst with product suffering extended delivery times . Why can’t I key on my order number and find out what’s going on? Despite everything the product and range is good so I’ll be back blood pressure permitting . Thanks for the opportunity to comment .”

Helpful Report

Posted 5 months ago

“Poor communication regarding shipping at time of purchase stated end of February and conveniently when I chased them middle of March regarding my order they were shipped that day. On arrival the majority of bare roots already have growth which is wiltering and some bare roots when bought as a 3 the 3rd is minute in comparison. Ordered from here previously with no issues so not sure what’s happened it is a shame and would make me question buying from here again”

Helpful Report

Posted 5 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. Shipping times are estimated because it depends on harvest times - plants must be harvested in the correct conditions so they arrive in a viable and healthy state. Please feel free to email customercare@farmergracy.com regarding the bare roots received, we can replace or refund any that are not in a viable condition. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“As regards feedback, when you confirmed delivery by end of February when confirming the order, I expected that date to be real and made arrangements accordingly. I checked subsequently and you provided a useless bot email response. My order arrived this week when I am away for six weeks. In an age of easy communication methods, everything still depends on accurate underlying information. So accurate information in the future and an improved responsiveness to emails. Thank you”

Helpful Report

Posted 5 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. Shipping times are estimated as it depends on harvest times, plants must be harvested in the correct conditions so they arrive in a viable and healthy condition. We apologise that your order arrived outside of the time and for any inconvenience caused. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“The alstroemerias I received were full of broken roots, I just hope they survive.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please feel free to send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“On the whole the order was fulfilled well, with the exception of Geum - Tales of Hex. I ordered 9 got 8 - some of which were really small - It would appear that they ran out of this while making up the order and split down larger plants and missed one. This was disappointing as the rest of the order was really good.”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that there is a discrepancy with this order on arrival. Please kindly contact us with the order details and one of the team will be happy to arrange for some replacements. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“I think the Dahlias are as they should be. We will see in summer how they will bloom. But the perennials were hard to find in the bags they were sent in and are very little. I planted they the same day they arrived and I'm not sure that there will be a proper plant in spring and summer, but we will see......”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that there are concerns regarding the condition and size of the items received. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“I ordered some plants in January and was informed they would be delivered in February, as I was going on hols on 24 Feb I asked could they be delivered before then. This was not possible and it was agreed they would be delivered after 19th March, they were delivered on 14 th March! I'm not home until 19th, I certainly hope they will be ok til then, not happy with this”

Helpful Report

Posted 6 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We will do our best to accommodate any delivery requests and we are sorry to hear that they were not upheld on this occasion. If there are any concerns regarding the order once it has been unpacked then please feel free to contact us. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Normally very good but not quite so on this occasion - one dahlia Floorinoor was packed with just two tubers with no neck and crown, so whether this grows is anyone’s guess. One tradescantia Brainstorm arrived with all the roots disconnected from a tiny stem, so that’s now in my compost bin. Aside that the rest of my order was in very good condition.”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that there are some of your order have arrived in this condition. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

Farmer Gracy is rated 4.7 based on 33,970 reviews