Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.75

4.8 Rating 29,051 Reviews

94 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.8

Based on 29,051 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 3rd May 2024

1470

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As the weather has been unsuitable for planting, the bulbs I ordered are still in their box so a review is not possible. I have been happy with the delivery being when it was promised and will give a full review later if required.”

Helpful Report

Posted 6 months ago

“One packet was half size and a colchicum was rotten. Thanks for sending out a replacement quickly.”

Helpful Report

Posted 6 months ago

“The Tulip bulbs are much smaller than I expected and hope they actually bloom next spring 🤔🤞🙏”

Helpful Report

Posted 6 months ago

Hello, Some tulip varieties naturally grow from smaller bulbs than others, but all are supplied at a flowering size and you should enjoy a good display next spring. If you have any concerns about what you have received, you can let us know by emailing customercare@farmergracy.com including a photo of the bulbs if possible and one of the team will be happy to advise more accurately. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“I'll let you know in the spring if they come up !”

Helpful Report

Posted 6 months ago

“I see no point in writing a review until I see if they grow or not.”

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Posted 6 months ago

“The delivery and packaging are always very good with each item labelled and named, however plants that I ordered in the summer only a couple flowered and I did complain at the time to which you responded for I think 2 items but the others all died off to which I was disappointed at but as everyone else had the same problems I decided to take it no further and see what happens next year with them, satisfied with the bulbs I have received”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that some of your plants from last season may have failed. Some plants don't flower in the first year, but if they produced leaves this year they should start flowering in the second year. If they produced no growth at all, please get back in touch by emailing customercare@farmergracy.com with further details so we can assist. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“The bulbs are lovely but I consider the delay in delivering too long for me. I waited impatiently for 13 days hoping i would get good weather to start my planting. Since then it has been extremely rainy.”

Helpful Report

Posted 6 months ago

Hello, We're sorry that your parcel didn't arrive as soon as you'd hoped. We are shipping from the Netherlands and at this stage in the season we state to allow 10 business days for delivery. All of the bulbs in our range can be planted until early December, some even later, and we hope that there will be some sunny days in the meantime so you don't have to plant in the rain. If you have any concerns or a parcel is delayed in transit, please contact customercare@farmergracy.com and one of the team will be happy to assist you. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“I can get 10% anytime . So it’s hardly an offer and not worth your while telling me. Plus the end of season sale only has a few varieties of one species available . So I rarely bother looking at your emails these days .”

Helpful Report

Posted 6 months ago

Hello, If you have a valid 10% discount code, you can use that to get a further discount in our sale. Even at this stage in the season there is a vast range to choose from, you can browse the full range via the link below: https://www.farmergracy.co.uk/collections/autumn-planted-bulbs All the best, Farmer Gracy Customer Care

Posted 6 months ago

“The bulbs were good but very poorly packed causing damage to the top of the bulb.”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that your bulb is damaged. Please get in touch by emailing customercare@farmergracy.com - one of the team will be happy to resolve that for you. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“Will have to wait until Spring to review bulbs My only other comment is that there are way too many emails”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that you find the newsletters too frequent. You can unsubscribe by clicking on the link at the end of each newsletter, and if you decide to you can re-subscribe anytime on our website. If you require any assistance, please contact customercare@farmergracy.com. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“Quick delivery but I wasn’t very impressed with the extremely long shoots on the bulbs. I have planted them out in pots and just hope they grow. Maybe to be expected if I had bought them at the end of November but this was disappointing.”

Farmer Gracy 3 star review on 1st November 2023

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback. Crocus sativus is an autumn flowering variety and will usually start to sprout in October/November even if they aren't yet planted. on arrival, the bulbs with shoots should be planted at the usual depth (around 10-15cm deep) - the shoots may be completely covered or partially exposed if they are long enough. They should continue to grow and usually flower within a few weeks. If you have any further concerns, please send an email to customercare@farmergracy.com and we'll be happy to help. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“Original delivery missed, even though we were home. Had to pay £1.99 for a second delivery. Not impressed. Won't know about the quality of bulbs until next spring.”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear of the issue encountered with your delivery and for the inconvenience caused. Our customer care team are on hand to liaise with the couriers on your behalf if you have any concerns about a delivery. The correspondence regarding redelivery is fraudulent. You should not be asked to pay for any redelivery fees by any courier company. You can find more information and report this matter to the courier directly via the link below: https://www.evri.com/cyber-security All the best, Farmer Gracy Customer Care

Posted 6 months ago

“The bulbs arrived l was at home and in the house but the delivery guy just put them on the step didn’t even ring the bell. Opened them straight away and laid them in two trays started planting them 10 each into 2 troughs then decided to count them the total was 87 l paid for 100 have emailed about it but received no reply Yours truly John Godwin”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that you have received the incorrect number of bulbs and also that you have not received a response to your email. We reply to all emails within 1-2 days, if it has been longer than that since you emailed, please ensure you have emailed customercare@farmergracy.com or call us on 0330 808 7304 so we can arrange to send you the missing bulbs. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“Will have to wait until Spring to review bulbs My only other comment is that there are way too many emails”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that you find our newsletters to frequent. You can unsubscribe via the link at the end of each newsletter, and you can also resubscribe anytime. If you require any assistance, please send an email to customercare@farmergracy.com and one of the team will be happy to help you. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“Nicely packaged but a few bulbs very soft. Took 13 days from ordering to delivery. Will wait and see what the results are next year”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that some of your bulbs arrived in poor condition. Please ensure you get in touch by emailing customercare@farmergracy.com and we'll be happy to arrange for some replacements to be sent to you. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“Most bulbs in excellent condition and beautifully packed but some past their best. I planted them anyway and hopefully they'll be OK.”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that some of your bulbs may have arrived in poor condition. Please send an email to customercare@farmergracy.com including further details and we will be happy to resolve that for you. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“As ever packaging good, delivery time acceptable but disappointed this time with the size of the iris bulbs and one of the narcissus bulbs is not viable.”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that you are not completely satisfied with your order. Please send an email to customercare@farmergracy.com if you have any concerns about the bulbs you have received and one of the team will be happy to resolve that for you. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“As I haven’t planted them and they won’t come up until spring I can’t leave a review”

Helpful Report

Posted 6 months ago

“This was another repeat attempt to find some success that didn’t happen from my previous order that all failed to grow. I was disappointed that my previous order didn’t show, I can only hope that this order are not substandard! Hopefully this Order will work”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that the bulbs you previously ordered didn't grow. If your bulbs appear firm and healthy on arrival, they should grow without any problems. Regarding last year's order, please feel free to contact us by emailing customercare@farmergracy.com and one of the team will be happy to assist with that. All the best, Farmer Gracy Customer Care

Posted 6 months ago

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that the last bulbs you ordered were not successful. Please get in touch by emailing customercare@farmergracy.com with further details so we can advise and resolve that for you. All the best, Farmer Gracy Customer Care

Posted 6 months ago

Farmer Gracy is rated 4.8 based on 29,051 reviews