Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 33,578 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 33,578 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 24th June 2025

1638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Farmer Gracy a number of times and have been very happy with the quality. Unfortunately my most recent delivery included some very small plants which were quite substandard. The majority of the plants were acceptable hence my 'acceptable' rating.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We're sorry to hear that you are disappointed with your most recent order from us. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Too early to tell but planting instructions not very good”

Helpful Report

Posted 2 months ago

“Piantine troppo piccole e sofferenti, forse stavano nel sacchetto di plastica da troppo tempo, la verbena non c'è, perciò ho messo in un vaso tutto il contenuto del sacchetto ma non credo crescerà qualcosa, soldi buttati. Con i bulbi mi trovo bene invece”

Helpful Report

Posted 2 months ago

Salve, Ci dispiace che ci siano preoccupazioni riguardo alle condizioni di queste piante al momento dell'arrivo. La preghiamo di inviare un'e-mail a customercare@farmergracy.com con ulteriori informazioni e un membro del team sarà lieto di assisterla. Cordiali saluti, Assistenza clienti Farmer Gracy

Posted 1 month ago

“received flower bulb much too small, i guess its because it was in the reduction. Previous ones was not in the reduction which i purchase some were big and some small when i did purchase for big ones. so please keep an eye on what you send to me. lets hope this year they will be the envy of my neighbours. I usually buy my plants from QVC AND RETURNED IF NOT SATISFIED WITH NO QUESTIONS ASK. BUT A FRIEND INTRODUCE ME TO YOU.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns regarding the size and condition of your most recent order. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“In good condition and. Will see outcome when they grow.”

Helpful Report

Posted 2 months ago

“The flower bulbs that I got were excellent quality. However I got roses in a different delivery all were packed securely in plastic wrap over the roots two of them were completely dried out and died. Recently I got some clematis the plants were very weak and packed in very dry compost. I also was missing one plant. Therefore I probably won’t be buying anything except bulbs ( which have always been excellent quality) in future.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We're sorry to hear that there are concerns regarding the condition of your recent orders. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“My plants and bulbs sat in a warehouse for 8 days after being despatched, so all of them had started to grow in the box, half the lilies arrived with broken stems. It took them over a day to respond to my email requesting an update, despite getting a marketing email every single day, which isn't really necessary for a plant supplier. I want to like this company, but you need to do better.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of your order on arrival. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. We apprecaite your feedback regarding the frequency of our newsletters, and apologise for any upset caused. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I purchased 6 begonias, only 4 survived and all were treated exactly the same. I have just received 9 delphinium, 3 of which are in a bad way and probably will not survive. It may be your courier or perhaps the quality of plants you supply.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of some of your plants. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“whilst the ordering an the delivery process was excellent, on arrival 2 of the 4 dahlia corms had been bashed about a bit and in pieces. i will be putting in a complaint about these, as i feel they will not be successful.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there is a discrepancy with this order on arrival. Dahlia tubers can be quite fragile and during harvest they can suffer light damage. Bent tubers which appear cracked where they join the neck are common and this won't usually have an impact on the performance of the plant. We endeavour to respond to all emails within 48 business hours, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 month ago

“i 4 dahlia bulbs and 2 of them have rotted away”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns regarding some of the dahlias ordered from us. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to replace or refund these for you. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Not the quality of plants that i expected ,very small amd not im great condition.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of your plants. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Though the variety and prices are compatible at Farmer Gracy, the quality especially of the dahlia tubers is not great. I ordered some last year and some were so broken that they did not sprout and the rest were quite weak and only a couple produced flowers. I decided to give them another chance this year and again a few of the tubers were so damaged that they did not sprout. The customer service however is very friendly and I got replacements for some of the tubers that were still in stock, we'll see if those are viable. Next year I'll try to find another source of better quality tubers.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. Dahlia tubers can be quite fragile and during harvest they can suffer light damage. Bent tubers which appear cracked where they join the neck are common and this won't usually have an impact on the performance of the plant. We recommend that they are potted and kept in frost free conditions until they have some established growth. Please feel free to send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Latest bulb I bought appears to be hollow and I don't hold out much hope of it materialising into anything which will be a big disappointment after spending £9 on it.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of this bulb. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to arrange a replacement for you. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Had no idea which way the plants had to be planted and there were no obvious clues from shoots. Just a big solid block of something Could have planted them upside down back to front, have no idea”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We supply some planting information with order however you can find a detailed guide for all of our varieties on our website. https://www.farmergracy.co.uk/blogs/planting-care If you have any specific questions then please reach out to the team and they will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Delivery etc is good. Well packaged plants. I am waiting for a reply to two emails regarding two different deliveries - one only yesterday which I don’t expect a reply to this quickly. The first query I had was about a very sad looking Hosta, my question being “why does it look like this?” I sent this about five days ago and am yet to receive a reply. Reason for 3 stars. Jennie”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We're sorry to hear that there is a discrepancy with this order on arrival. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by the online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 month ago

“The dahlia bulb I received was small and one tuber is broken and separated. Another one is broken.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of this dahlia. Please kindly send an email to customercare@farmergracy.com with further information so we can arrange to replace or refund this for you. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I have ordered quite a few times but these have to be the worst I've received. They are so small with massive long root's that won’t fit in a pot. I expected bigger buds considering they are meant to flower in the summer, we’ll see what happens”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns regarding the order received and for any disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Disappointed with the size. One pack of alstroemeria only had two very small tubers in it. Too soon yet to comment on quality of eventual flowers but hopeful they will match the advertised picture. Ordering and delivery worked well.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Items arrived in a reasonable time, some of the items where in good condition but others were poor and unlikely to grow.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that there are concerns regarding some of the plants received. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Plants are good but the post and packaging seems high for bear root as there is little or no weight”

Helpful Report

Posted 2 months ago

Hello, All orders are despatched from our warehouse in the Netherlands and we do our utmost to keep any delivery fees to a minimum. All the best, Farmer Gracy Customer Care

Posted 1 month ago

Farmer Gracy is rated 4.7 based on 33,578 reviews