Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 33,943 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 33,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

Write Your review

Tell us how Farmer Gracy made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farmer Gracy 5 star review on 24th June 2025

1638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve order quite a lot of plants and they were all squished in to two boxes. They should’ve been sent in 4 boxes. One of the boxes was quite big and heavy so all the plants on the bottom are damaged and squished. Not happy.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that the order was packed in this manner and that the plants have been affected. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Plants arrived very well and protectively packaged. All seem alive but weak, etiolated and bleached. Have potted up and most are doing well - probably only lost one Tricyrtis but early days as yet. Currently in a cold greenhouse through this cold snap. Two out of three Geum Princess Juliana doing well ..”

Helpful Report

Posted 5 months ago

“Very happy with farmer gracy bulbs but quite disappointed with the bare root Perennials 🤞that they come into anything”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We're sorry to hear that there are concerns regarding the condition of the bare roots received. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“I get about a 50% success rate with Farmer Gracy. Whether bare roots or bulbs, sometimes they work sometimes they don’t.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that you have had mixed success with your mots recent orders. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“No issue with product, but made two separate orders quite close together and as such they did get delivered together. However, did still get charged two lots of p&p - which is a shame as if I'd put only one order in the total would have been enough to qualify for free p&p.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. If the items were available at the same time, our despatch team could have shipped the orders together. Please kindly send an email to customercare@farmergracy.com with the order details so we can ensure the delivery charge is refunded. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Delivery was quicker this time round compared to when I've placed order before. I ordered about 8 bare roots, however, one of the roots was however very small, almost not there. I was a little disappointed but I'm hoping that it will develop a shoot soon.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of one of the roots received. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Most of the plants bulbs etc.have been brilliant - however I bought some gladiolus byzantinus and 3 martagon lilies all have died ! I have purchased more gladiolus byzantinus from you and hope to be more successful with new corms”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these and for the disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information regarding when and how they were planted so we can address this for you. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Bare root plants are a nightmare for me. Lots if roots and in one case, just a piece of bark. No roots or buds.. won’t be trying my luck with these tiny creatures again . Will wait fir 2 weeks to see if any plants emerge”

Helpful Report

Posted 5 months ago

Posted 4 months ago

“I ordered bare root perennials. I was a little concerned about the length of time they were in transit. (Despatched 14.3. 25 and received 21.3.25). They all looked very dried out. Despite an enormous amount of TLC, 2 of the 7 different varieties have definitely not survived. 2 of the remainder are looking “touch and go”. I am glad to see the rest are now showing signs of growth.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the bare roots received. The transit time should not affect the condition of the plants however, we do recommend that all orders are checked on arrival and that bare roots are potted as soon as possible. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Some items are excellent some not so good. Bought 9 dahlia tubers and 6 are growing well in indoor tubs atm. 1 is OK and 2 just haven't started and the tuber is now squashy... Sincerity and Catching Fire.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of some of the dahlias. They generally take around 4-6 weeks to begin sprouting. When they start to sprout depends on many factors, like the stage in the season, temperatures and the variety. The larger dinner plate varieties may take longer to sprout, up to 8 weeks from planting. Please kindly send an email to customercare@farmergracy.com with further information regarding the tubers that are soft and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“I love the plants, but the delivery timescales need to be made clear. I waiting three weeks for stock items to be delivered which is unacceptable”

Helpful Report

Posted 5 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We apologise if your order arrived outside of the time and for any inconvenience caused. Please note, if you have any specific delivery requirements then please feel free to email customercare@farmergracy.com and we will do our utmost to accommodate. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Je vous ai écrit pour vous indiquer que j'ai reçu 2 plants au lieu de 3 pour les delphinium”

Helpful Report

Posted 5 months ago

Bonjour, Nous sommes désolés d'apprendre qu'il y a une anomalie concernant cette commande à la réception. Nous nous efforçons de répondre à tous les e-mails sous 48 heures ouvrées. Veuillez nous excuser si vous n'avez pas reçu de réponse. Je vous prie de bien vouloir vérifier votre dossier spam au cas où. Si le problème persiste, veuillez nous recontacter par e-mail ou par téléphone. 0330 808 7304 Cordialement, Service client Farmer Gracy

Posted 4 months ago

“Good products, but your practice of adding VAT separately to quoted prices is only borderline acceptable.”

Helpful Report

Posted 5 months ago

Hi Stephen, Thank you for your review. Please be advised that the VAT is included in the prices on the website and not added separately. If you wish to discuss this in further detail then please feel free to contact us. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Troppo lunga l'attesa, corriere non puntuale. Buono l'imballaggio e ancora accettabile la condizione delle piante”

Helpful Report

Posted 5 months ago

Salve, Ci impegniamo a consegnare tutti gli ordini entro i tempi indicati sul sito web e nelle conferme d'ordine. Ci scusiamo se il tuo ordine è arrivato fuori orario e per qualsiasi inconveniente arrecato. Cordiali saluti, Assistenza clienti Farmer Gracy

Posted 4 months ago

“Very few bulbs are showing any buds but we’ll see . I ordered some bare root plants of which 3 were Nelly Mosa clematis. You describe them as 3 pips which I’ve never heard of before. I only received 1 bare root NM clematis but paid for 3. What’s going on ? I’ve always been happy with previous deliveries!”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there is a discrepancy with your order and that ther are concerns regarding the Clematis received. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Items delayed which wasn’t Farmer Gracy’s fault, however having sent a message 3 days ago expressing concern about bare root plants not being planted out in time after despatch, I have still not heard back from Farmer Gracy. The plants have since arrived and I very quickly soaked them and planted them as per the instructions, so hopefully no lasting damage done. Packaging was good, instructions also good. I know it’s a busy time for these guys so let’s just hope the bare roots grow into nice healthy plants!”

Helpful Report

Posted 5 months ago

“Only 3 out of 4 lupine any good 1root hadn’t any top on”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding one of the Lupins. Please kindly send an email to customercare@farmergracy.com so we can arrange to replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Your bulbs etc aren’t always in good shape. They come mouldy or nothing grows from them. The sizes are different. If they are like 15 bulbs of one colour, sometimes once it grows they are different colours. I have been buying plants from you over the last 6 years and over all not impressed with the quality. One needs to wait to see what grows if anything out of it and by then it’s too late to complain, get in touch. It’s putting me off from buying bulbs”

Helpful Report

Posted 5 months ago

Hello, We are sorry to hear that you have had mixed success with your orders from us. If there are any concerns regarding the condition of any plants on arrival then we kindly request that we are notified within 14 days so we can arrange or replace. If any plants flower incorrectly then please contact the team so we can resolve the matter for you. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Disappointed that the pink Pulmonaria is no show also the centaurea”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Arrived in a sorry state unsure at this time if they will survive”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding your order. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

Farmer Gracy is rated 4.7 based on 33,943 reviews