Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 33,597 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 33,597 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 24th June 2025

1638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Je vous ai écrit pour vous indiquer que j'ai reçu 2 plants au lieu de 3 pour les delphinium”

Helpful Report

Posted 3 months ago

Bonjour, Nous sommes désolés d'apprendre qu'il y a une anomalie concernant cette commande à la réception. Nous nous efforçons de répondre à tous les e-mails sous 48 heures ouvrées. Veuillez nous excuser si vous n'avez pas reçu de réponse. Je vous prie de bien vouloir vérifier votre dossier spam au cas où. Si le problème persiste, veuillez nous recontacter par e-mail ou par téléphone. 0330 808 7304 Cordialement, Service client Farmer Gracy

Posted 3 months ago

“Good products, but your practice of adding VAT separately to quoted prices is only borderline acceptable.”

Helpful Report

Posted 3 months ago

Hi Stephen, Thank you for your review. Please be advised that the VAT is included in the prices on the website and not added separately. If you wish to discuss this in further detail then please feel free to contact us. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“Troppo lunga l'attesa, corriere non puntuale. Buono l'imballaggio e ancora accettabile la condizione delle piante”

Helpful Report

Posted 3 months ago

Salve, Ci impegniamo a consegnare tutti gli ordini entro i tempi indicati sul sito web e nelle conferme d'ordine. Ci scusiamo se il tuo ordine è arrivato fuori orario e per qualsiasi inconveniente arrecato. Cordiali saluti, Assistenza clienti Farmer Gracy

Posted 3 months ago

“Very few bulbs are showing any buds but we’ll see . I ordered some bare root plants of which 3 were Nelly Mosa clematis. You describe them as 3 pips which I’ve never heard of before. I only received 1 bare root NM clematis but paid for 3. What’s going on ? I’ve always been happy with previous deliveries!”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there is a discrepancy with your order and that ther are concerns regarding the Clematis received. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“Items delayed which wasn’t Farmer Gracy’s fault, however having sent a message 3 days ago expressing concern about bare root plants not being planted out in time after despatch, I have still not heard back from Farmer Gracy. The plants have since arrived and I very quickly soaked them and planted them as per the instructions, so hopefully no lasting damage done. Packaging was good, instructions also good. I know it’s a busy time for these guys so let’s just hope the bare roots grow into nice healthy plants!”

Helpful Report

Posted 3 months ago

“Only 3 out of 4 lupine any good 1root hadn’t any top on”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there are concerns regarding one of the Lupins. Please kindly send an email to customercare@farmergracy.com so we can arrange to replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“Your bulbs etc aren’t always in good shape. They come mouldy or nothing grows from them. The sizes are different. If they are like 15 bulbs of one colour, sometimes once it grows they are different colours. I have been buying plants from you over the last 6 years and over all not impressed with the quality. One needs to wait to see what grows if anything out of it and by then it’s too late to complain, get in touch. It’s putting me off from buying bulbs”

Helpful Report

Posted 3 months ago

Hello, We are sorry to hear that you have had mixed success with your orders from us. If there are any concerns regarding the condition of any plants on arrival then we kindly request that we are notified within 14 days so we can arrange or replace. If any plants flower incorrectly then please contact the team so we can resolve the matter for you. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“Disappointed that the pink Pulmonaria is no show also the centaurea”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“Arrived in a sorry state unsure at this time if they will survive”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there are concerns regarding your order. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“Four dahlia corms in very poor conditions on arrival otherwise happy with order”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there are concerns regarding some of the dahlias received. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“Four dahlia corms in very poor conditions on arrival otherwise happy with order”

Helpful Report

Posted 3 months ago

“Mostly good plants (at least tubers/bare roots!) - waiting for them to wake up now, and after 1 month I have concerns with 2-3 out of 15 odd order.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding the growth of these remaining plants. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“Generally poor results. Crocuses were smaller than expected and and quite a number have failed to bloom. Narcisses, like wise. I'm hopeful that the tulips wil amazing as they are yet to bloom. Also "Bare Root" plants are somewhat of a gamble as the roots supplied can be underdeveloped and will be some time before bulking up into a descent specimen.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We're sorry to hear that you have had mixed success with your most recent orders. Please feel free to send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“As I have MS dealing with plants not been easy Anyway did a second order, struggled again but hopefully will be brilliant when and they 🌺🌹 flower Time will tell! Rebecca”

Helpful Report

Posted 3 months ago

“I was extremely disappointed by my order for Holllyhock roots. Roots were very spindly , 1 shrivelled up and one missing. The order was replaced with 5 healthy roots, why did the original order get dispatched with such poor quality?”

Helpful Report

Posted 3 months ago

“Reliable and excellent products!”

Helpful Report

Posted 3 months ago

“I’d asked for my order not to be dispatched until I returned from holiday. Kate from Customer Service confirmed she’d ensure it wasn’t delivered until my return - great news! Unfortunately, on the afternoon I was due to leave, the parcel arrived 🥶meaning I had to rush to plant up around 15 bare rooted perennials. Not what you need to get you in the holiday mood!”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We do our utmost to accommodate and delivery requests however it is not always possible. We apologise for any inconvience caused. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“I have used farmer gravy a lot already been very good until the last time,I ordered 6bare root grasses when delivered they were very frail,I will be very surprised if they come to any thing.Iwill have to re think any future purchases,such a pity.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We're sorry to hear that there are concerns regarding the plants on your most recent order. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“A little disappointed at the bare root Nelly Moser clematis🤞fingers crossed if they come to anything.”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there are concerns regarding Clematis received. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“I ordered in February and was given aprox delivery date. After several weeks, I phoned and enquired a.bout delivery date, via chat line and agreed that delivery would be held until after 1st April as I was going away. Items were delivered before this date, so we're not unpacked for several days. 2 begonia tubers were like mush.”

Helpful Report

Posted 3 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We do our utmost to accommodate and delivery requests however it is not always possible. If there are concerns regarding the condition of some of the begonias then please feel free to contact us so we can arrange to replace as soon as possible. All the best, Farmer Gracy Customer Care

Posted 3 months ago

Farmer Gracy is rated 4.7 based on 33,597 reviews