Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 37,379 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 37,379 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 24th October 2025

1642

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been buying bulbs and roots for a few years now. Every year I say I won't buy anymore. My success rate is not great, specially with roots. Not all of them survive. Can't say it's FG or my fault but sometimes you can tell straight away the root is not good as soon as you open the box. They look rotten, as if they had been in water for a long time. Could be the delivery time to Ireland? I don't know for sure. So, overall my experience is a mixed one.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you have had mixed success with the plants received from us. Bare roots should all have some shoots on arrival which continue to grow after they are potted. If any of the plants appear to be undersized or in poor condition (without shoots/buds), please send an email to customercare@farmergracy.com, including a photo if possible, and one of the team will be happy to resolve any issues. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“The delivery of the order was as expected. I have bought bare root plants online before but these from Farmer Gracy were embrionic in size. I didn't expect to be delivered beanshoots. I have planted them into pots as instructed. We will have to see how they get on, but I wouldn't buy this way again.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that there are concerns about the items received. They should all have some shoots on arrival which continue to grow after they are potted. If any of the plants appear to be undersized or in poor condition (without shoots/buds), please send an email to customercare@farmergracy.com, including a photo if possible, and one of the team will be happy to resolve any issues. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“They look ok haven't planted them yet Ordered 12 but it looks like I only received 8”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that your order is incomplete. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Sent a complaint last Saturday and apart from acknowledgment no reply despite my chasing twice. NOT GOOD CUSTOMER SERVICE”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there is a discrepancy with this order on arrival. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either via our oline chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I bought Caladium from Farmer Gracy....we shared it with my friends.....not one of them sprouted, not one..... Slėpti citatą”

Helpful Report

Posted 1 year ago

Hello, Caladiums usually take around 1-3 months to sprout in warm conditions (around 20C or above), they are tropical and must be started indoors. The bulbs should be planted very shallowly (no deeper than 1-2cm below the soil surface) with the knobblier/rougher side facing upwards and the smoother side facing downwards. https://www.farmergracy.co.uk/blogs/planting-care/caladium-planting-instructions If you are concerned that the bulbs have become soft then please feel free to reach out to the team and they will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“My first time buying from this site and was happy with delivery but unfortunately out of the 18 begonia corms I ordered only 6 have produced shoots. I treated them all the same so can’t u derstand why so many have failed.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Begonias can sometimes take a surprising amount of time to come out of dormancy. Please note that they are not frost hardy so will need to be started off in a greenhouse or indoors in spring before they can be planted outdoors from May onwards. Please feel free to send an email to customercare@farmergracy.com with further information regarding the planting conditions and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Sent a complaint last Saturday and apart from acknowledgment no reply despite my chasing twice. NOT GOOD CUSTOMER SERVICE”

Helpful Report

Posted 1 year ago

“I have used Farmer Gracy a number of times and have been very happy with the quality. Unfortunately my most recent delivery included some very small plants which were quite substandard. The majority of the plants were acceptable hence my 'acceptable' rating.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that you are disappointed with your most recent order from us. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Too early to tell but planting instructions not very good”

Helpful Report

Posted 1 year ago

“Piantine troppo piccole e sofferenti, forse stavano nel sacchetto di plastica da troppo tempo, la verbena non c'è, perciò ho messo in un vaso tutto il contenuto del sacchetto ma non credo crescerà qualcosa, soldi buttati. Con i bulbi mi trovo bene invece”

Helpful Report

Posted 1 year ago

Salve, Ci dispiace che ci siano preoccupazioni riguardo alle condizioni di queste piante al momento dell'arrivo. La preghiamo di inviare un'e-mail a customercare@farmergracy.com con ulteriori informazioni e un membro del team sarà lieto di assisterla. Cordiali saluti, Assistenza clienti Farmer Gracy

Posted 1 year ago

“received flower bulb much too small, i guess its because it was in the reduction. Previous ones was not in the reduction which i purchase some were big and some small when i did purchase for big ones. so please keep an eye on what you send to me. lets hope this year they will be the envy of my neighbours. I usually buy my plants from QVC AND RETURNED IF NOT SATISFIED WITH NO QUESTIONS ASK. BUT A FRIEND INTRODUCE ME TO YOU.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the size and condition of your most recent order. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“In good condition and. Will see outcome when they grow.”

Helpful Report

Posted 1 year ago

“The flower bulbs that I got were excellent quality. However I got roses in a different delivery all were packed securely in plastic wrap over the roots two of them were completely dried out and died. Recently I got some clematis the plants were very weak and packed in very dry compost. I also was missing one plant. Therefore I probably won’t be buying anything except bulbs ( which have always been excellent quality) in future.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that there are concerns regarding the condition of your recent orders. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“My plants and bulbs sat in a warehouse for 8 days after being despatched, so all of them had started to grow in the box, half the lilies arrived with broken stems. It took them over a day to respond to my email requesting an update, despite getting a marketing email every single day, which isn't really necessary for a plant supplier. I want to like this company, but you need to do better.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of your order on arrival. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. We apprecaite your feedback regarding the frequency of our newsletters, and apologise for any upset caused. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I purchased 6 begonias, only 4 survived and all were treated exactly the same. I have just received 9 delphinium, 3 of which are in a bad way and probably will not survive. It may be your courier or perhaps the quality of plants you supply.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the growth of some of your plants. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“whilst the ordering an the delivery process was excellent, on arrival 2 of the 4 dahlia corms had been bashed about a bit and in pieces. i will be putting in a complaint about these, as i feel they will not be successful.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there is a discrepancy with this order on arrival. Dahlia tubers can be quite fragile and during harvest they can suffer light damage. Bent tubers which appear cracked where they join the neck are common and this won't usually have an impact on the performance of the plant. We endeavour to respond to all emails within 48 business hours, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“i 4 dahlia bulbs and 2 of them have rotted away”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding some of the dahlias ordered from us. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to replace or refund these for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Not the quality of plants that i expected ,very small amd not im great condition.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of your plants. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Though the variety and prices are compatible at Farmer Gracy, the quality especially of the dahlia tubers is not great. I ordered some last year and some were so broken that they did not sprout and the rest were quite weak and only a couple produced flowers. I decided to give them another chance this year and again a few of the tubers were so damaged that they did not sprout. The customer service however is very friendly and I got replacements for some of the tubers that were still in stock, we'll see if those are viable. Next year I'll try to find another source of better quality tubers.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Dahlia tubers can be quite fragile and during harvest they can suffer light damage. Bent tubers which appear cracked where they join the neck are common and this won't usually have an impact on the performance of the plant. We recommend that they are potted and kept in frost free conditions until they have some established growth. Please feel free to send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Latest bulb I bought appears to be hollow and I don't hold out much hope of it materialising into anything which will be a big disappointment after spending £9 on it.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of this bulb. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to arrange a replacement for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

Farmer Gracy is rated 4.7 based on 37,379 reviews