Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 34,001 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 34,001 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 4 star review on 18th September 2025

1639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the quality of the bulbs. I will not be purchasing from this company again.”

Helpful Report

Posted 10 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the bulbs received. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 10 months ago

“Just got my order and so happy with the quality and service, just have to wait for spring.”

Helpful Report

Posted 10 months ago

“I received both tulip and daffodil bulbs. The tulips ok but daffodils very soft. Unsure if they will flower.”

Helpful Report

Posted 10 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the bulbs received. Please kindly customer care with further information and one of the team will be happy to arrange replacements. All the best, Farmer Gracy Customer Care

Posted 10 months ago

“I only received 7 anemone bulbs instead of 10. 4 of the bulbs are very small. Only I hope the peony is alive because it came with a dry compost, at the moment is dead of dormant.”

Helpful Report

Posted 10 months ago

Hello, We're sorry to hear that there are discrepancies with your order. Please kindly send an email to customercare@farmergracy.com with further details and one of the team will be happy to help. All the best, Farmer Gracy Customer Care

Posted 10 months ago

“Bulbs ok delivery terrible if you pay pea nuts you get monkeys. I won’t be buying from you again. Regards Charles”

Helpful Report

Posted 10 months ago

Hello, We're sorry to hear that there was an issue with this delivery and for the inconvenience it has caused. Our customer care team can liaise with the couriers regarding any delivery queries to help resolve any issues. We apologise for the service you have received from our chosen courier on this occasion. All the best, Farmer Gracy Customer Care

Posted 10 months ago

“As yet I haven't received the original package or the replacement which is why I can only given a 1star”

Helpful Report

Posted 10 months ago

Hello, We're sorry to hear that there was an issue with this delivery and the replacement shipment. We kindly ask that an email is sent to customercare@farmergracy.com with the information so we can look to resolve the matter for you promptly. All the best, Farmer Gracy Customer Care

Posted 10 months ago

“Not acceptable! The order took so long to come ! Then it arrived half dead !!!”

Helpful Report

Posted 10 months ago

Hello, We are sorry to hear that the order arrived in this condition. All bulbs/ bare roots should arrive in a healthy and viable condition, we kindly request that we are advised within 14 days of any concerns so we can rectify the matter. We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We apologise if your order arrived outside of the time and for any inconvenience caused. All the best, Farmer Gracy Customer Care

Posted 10 months ago

“Not received yet”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that your order is yet to be delivered. Please feel free to send an email to customercare@farmergracy.com with the order details and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“I ordered and paid for the five Hollyhocks- but there was only four in the closed package—what a cheap practice!!!!! Ok it’s only 1 Hollyhock but how can I trust you now !!!!!!!!!!”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that this pack of bare roots was shipped incomplete and for the inconvenience caused. Please feel free to send an email to customercare@farmergracy.com and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“As a returning customer, have ordered couple month ago peonies when they were on offer ( three roots ). Recently have received my box . Was quite disappointed to find three packets as advertised. Two packets contained good size roots when in third one found just two sticks…literally two 10 cm each sticks .”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of one of the peonies received. Please kindly send an email to customercare@farmergracy.com with the details and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I have sent the review”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you have been dissatisfied by our service. I cannot locate your previous review and the compliant details. Please feel free to send an email to customercare@farmergracy.com and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“If I had received any bulbs I would write a review but, sadly, Evri failed to deliver them claiming the packaging was damaged. I am still waiting for the replacement order plus a second outstanding order placed shortly after the original order. Not the sort of service I was expecting when certain celebrity gardeners all rave about Farmer Gracy!”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there was an issue with this delivery and for the inconvenience it has caused. Any replacements orders are shipped as a priorty and we hope the replacement will arrive with you soon. Please feel free to send an email to customercare@farmergracy.com if you have and further concerns so we can contact the couriers in question. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“My order hasn't been delivered yet not sure why you would ask me to review the product.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that your order is yet to be delivered. We kindly ask that an email is sent to customercare@farmergracy.com with the order information so we can contact the couriers in question. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“So many of the plants that I have purchased from Farmer Gracy have failed to grow at all despite using good quality manure I have been very disappointed over the past 4 years.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that some of your plants have failed. Please get in touch by emailing customercare@farmergracy.com with further details and one of the team will be happy to help you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Sono delusa dei bulbi ricevuti perché sono di calibro inferiore rispetto a quanto indicato al momento dell’ordine. Non farò più ordini presso il vostro sito. I’m disappointed with the bulbs received because they are smaller in size than indicated when ordening. I will no longer shop on your site web.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you are disappointed with your bulbs. Please send an email to customercare@farmergracy.com including some photos of any bulbs which concern you if possible and we will arrange replacements where needed. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“: Just wanted to say how impressed I am with my delivery of Allium Hair bulbs. Beautiful paper for the delivery note! A postcard to send to a flowery friend and a gorgeous little box to reuse! Thank you so much, I can’t wait to plant up the bulbs and look forward to seeing them rise up in spring. Order no FG1876895”

Helpful Report

Posted 1 year ago

“Delivery took 3.5 weeks, poor communication and arrived crammed in a very small box. Only one of bulbs, bare roots and tubers I planted grew. Very disappointed.”

Helpful Report

Posted 1 year ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. The customer care team are happy to liaise with the couriers if there is a delay in transit. We're sorry to hear that there are concerns regarding the growth of these and for the disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information regarding when and how they were planted so we can address this for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I bought dahlias that didn’t do a thing and when I emailed this company to complain I didn’t even get a reply and no refund. Very disappointed”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the growth of your dahlia's. We endeavour to respond to all emails within 48 business hours, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Placed three orders all around £50 to £ 70 nearly all perennials. Found out from PayPal I had a partial refund! Nothing from FG . When I emailed I got a standard reply that May was a busy time as a gardening company they should be set up to cope this happens every year! Still no plants another email Again a standard email reply words for work the same as last one. Rang and told they are busy but plants should be on their way. Plants arrived in very dry peat like material. Planted out in my normal way. Most plants did not grow! Dug where one was plants to find mush! Made contact to be told to photograph planting site and send them in so they could check for signs of growth!!! My vision has no problems I can tell when there is not plant growing! Still awaiting reply but if the company does not trust a customer to know if plants are growing I despair. Photos show empty space where plants should be. I will not be ordering from FG again unless this is sorted sensibly. A standard apology and instruction to ring do not really work. Note: similar plants from a different company planted in same area are growing well.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you are disappointed with the plants and the service revived from us. We would like to resolve this matter for you and we take complaints regarding the quality of our plants seriously. To allow us to address the matter we ask for information regarding the planting conditions, including the planting area. We endeavour to respond to all emails as soon as we can and we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I bought agapanthus Alack Buddhist 2 years ago. This year was the first time it flowered, and to my biggest disappointment it was just regular light blue colour. I don't mind paying extra for exclusive plants, however I expect good quality mature plants in return. Sadly this was not the case. Very dissapointing”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that these have flowered incorrectly. We do our utmost to ensure all of our bulbs are packed correctly, we apologise that you have received the wrong variety on this occasion. Please kindly send an email to customercare@farmergracy.com and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

Farmer Gracy is rated 4.7 based on 34,001 reviews