Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.75

4.8 Rating 28,949 Reviews

94 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.8

Based on 28,949 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 3rd May 2024

1470

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Disappointed with the bare root plants. The price I paid with delivery was just under £50. Not sure what the outcome will be will have to wait And see if they grow. I don’t think I shall be purchasing agen.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that. Please do get in touch by emailing customercare@farmergracy.com so we can assist with any issues. Do supply photos if possible so we can advise and resolve any problems accurately. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Confusing offer structure - deliberately to confuse and make you spread out orders. When I complained Really poor service. Only got part of double order so far so no idea of quality.NEVER USING AGAIN”

Helpful Report

Posted 1 year ago

Hello, We run offers throughout our shipping season, as the range of choice becomes more limited and delivery times are later we usually introduce further discounts. We're sorry to hear that part of your order is missing, please contact customercare@farmergracy.com with your order details so we can look into that for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“On receiving my goods I have to say how very disappointing it was to open the cardboard box and find such poor quality plants your description on these plants made me make this purchase and considering how much I paid for these plants I think I would have been better off going to a local nursery. Chris”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you're disappointed with your plants. Please send some photos of any which concern you to custoercare@farmergracy.com and we will be happy to arrange replacements where necessary. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Bonjour, désolé mais la je craque déjà l'année dernière j'ai reçu des petits bulbes ou des pivoines toutes petites mais il y a 15j j'ai réceptionné vos raacine et bulbes qui n'étaient mais pas digne de vous et d'être planté. Terminé je ne ferais plus de commande chez vous. Cordialement Pascal Dupuy”

Helpful Report

Posted 1 year ago

Bonjour, Nous sommes désolés d'apprendre que certaines de vos plantes sont arrivées en mauvais état. Veuillez envoyer des photos de toutes les plantes qui vous concernent à customercare@farmergracy.com et nous serons heureux de les remplacer si nécessaire. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Ordered mixed tulips as I have in previous years, and they are all coming out the same colour. Mostly yellow. In previous years there was a good mix of colours. Very disappointed”

Helpful Report

Posted 1 year ago

Hello, There should be a good mix of colours in our mixed collections, but often yellow do appear first. We hope more colours emerge soon, if not please contact customercare@farmergracy.com and we'll be happy to resolve that for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Well I don't think they give enough information as to when your order will be delivered”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We're sorry this isn't clear - estimated dispatch times are included on the order confirmation email. You can also refer to our shipping schedule via the link below. If you would like a more precise update, you can contact customercare@farmergracy.com https://www.farmergracy.co.uk/pages/shipping-delivery-schedule All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I bought over £50 worth of bare root plants, poppy and aquilegia. Evri took 10 days from receiving to delivering the order ,many had black pappy stems, from old green growth, 2 were actually non viable before being packed . I kept Farmer Gracy informed about non delivery three times and their only response was “we see you have now received your order”. I have other photos. Probably will not purchase again as this is the second time I’ve had a problem.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that your order was delayed and that some of your plants have arrived in poor condition. Please email customercare@farmergracy.com about the plants which concern you and we'll be happy to replace or refund where necessary. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“My iris arrived dry and dried I’m so sad 😭 the big dream turn a nightmare. I ordered 3 iris and just 1 a little green another 2 completely dry and died”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that your Irises have arrived in poor condition. Please contact customercare@farmergracy.com so we can arrange replacements for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Plants arrived and some of the bare rooted plants were of very poor quality and I dought if they will grow,the kniphofolas ,red hot pokers,the crowns were rotted,the astibllie was tiny,dought that I would buy from them again.first order ,very disappointed”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that some of your plants arrived in poor condition. Please send some photos of the plants in question to customercare@farmergracy.com so we can arrange replacements where necessary. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Have been in contact with customer services regarding the very poor quality of the bare root perennials and nerine bulbs I ordered. Photographs sent, been offered some replacements but not enough to replace all the bad plants. I received literally scraps of geranium roots so tiny they were almost impossible to plant, rotting slimy papaver pieces and my paeony arrived in several broken off pieces. Truly appalling. The worst part of the order was the Nerine bulbs - over £33 worth - which are rubbish, soft bulbs with wet rotting tops where there should have been green shoots. Basically I was told I had planted them wrong (on the day after receipt)and the compost was too wet and they should be in virtually all gravel. Strange how I followed the instructions on FG's own website which said to plant in HEAVY compost or garden soil with the top of the bulbs proud of the surface and to then water them in?!? So it looks like £33 down the drain despite doing exactly as directed. Not much you can do with bad quality plants so I am not happy at all and will not order from FG again.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that this issue was not fully resolved. If we have not arranged the correct number of replacements, there could have been a misunderstanding so please get back in touch with customercare@farmergracy.com and we'll be happy to assist further. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Plants took several weeks to turn up and were smaller than I expected. Won't order again.”

Helpful Report

Posted 1 year ago

Hello, Plants and bulbs are shipped seasonally and not always straight away. Our shipping schedule (link below) explains shipping times in better detail. If you have any concerns about what you have received, please send photos to customercare@farmergracy.com and we'll be happy to check they're right or replace where necessary. https://www.farmergracy.co.uk/pages/shipping-delivery-schedule All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Delivery time…. 5 weeks. Delphiniums badly damaged on receipt. Their marketing and packaging is clever and beautiful so once you’ve been beguiled by their marketing, the goods should be shipped immediately and not arrived damaged! Won’t buy from this company again, I’d rather buy from local garden centres in the UK.”

Helpful Report

Posted 1 year ago

Hello, Please are shipped seasonally according to their harvest times and planting time. we're sorry to hear that they arrived damaged. Please send a photo of any of the plants which concern you to customercare@farmergracy.com so we can arrange replacements where necessary. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“It was my first time buying from this supplier.....I ordered some lillies 3 which were all had a good root system and some green growth....I was so excited to get my Angels fishing rod....but I was so disappointed when I opened the bag to see the tiniest corn witch had no growth.....I thought if I potted it up it might have some chance....three weeks on and nothing....and I hate to say it probably never will amount to anything....I’m not so bothered by the 6.95 I paid for this miserable specimen.....I’m more upset about the plant...”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that your Dierama may have failed, it may take more time to sprout. Do get in touch with customercare@farmergracy.com if the corm has turned soft or if it doesn't sprout by around mid April. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Colis reçu déchiré et réparé mais Il manque des articles dans mon colis.”

Helpful Report

Posted 1 year ago

Bonjour, Nous sommes désolés d'apprendre que votre colis est endommagé. Veuillez contacter customercare@farmergracy.com si l'un des contenus est endommagé et nous serons heureux de vous aider. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“if i don't get my orders in next two weeks, you better cancel them and give my money back Jan 21, 2023 FG1047126 FG1090148”

Helpful Report

Posted 1 year ago

Hello, Plants are shipped seasonally and dispatch times can vary according to harvest times. All plants will be sent at a good time for planting. All orders placed in January/February are shipped by the end of March. If you require any further updates, please contact customercare@farmergracy.com and we'll be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“The currier that was supposed to deliver my plants didn’t leave them as I wasn’t in so he took them away and left a note saying that they would be delivered four or five days later!!! I was going to be out of town then. I had to arrange for someone to get them after they were delivered and plant them temporarily until my return. The package obviously contained items that needed fairly prompt attention, so why he took them away to be delivered several days later is beyond me. I’m not sure the plants will survive! I would appreciate your comments.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that your parcel was delayed in transit. If that happens, you should contact customercare@farmergracy.com - we will contact Evri to try and get your parcel delivered quickly, or arrange a replacement if the plants aren't delivered in good condition. Please do email us if any of the plants you have received do not appear healthy. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Ik moest lang op mijn bestelling wachten omdat er eerst groei moest zijn voor verzending. Ik heb nergens een spoor van groei aangetroffen, niet bij de monarda's en niet bij de Dahlia knolletjes. Alleen aan de zonnehoed zat 1 piepklein scheutje. Jammer, de hoofdprijs betaald voor doorsnee producten, dat kan beter dames.”

Helpful Report

Posted 1 year ago

Hallo, Het spijt ons te horen dat u niet tevreden bent met uw bestelling. Stuur alstublieft enkele foto's van planten die u zorgen baren naar customercare@farmergracy.com en we zullen eventuele problemen graag oplossen. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I am so looking forward to receiving my order I hope you put name height and width on packaging I t would help me place them in my garden in correct place”

Helpful Report

Posted 1 year ago

“Not a problem with this company but the courier they use has had my delivery for 5 days now and I think the contents would have deteriorated .Cannot find an easy way to contact Farmer Gracy.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that your parcel is delayed in transit. Please email customercare@farmergracy.com and we'll be happy to resolve that for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I did not get the shipment. It was returned and it stood that it was misplaced”

Helpful Report

Posted 1 year ago

Hello, we're sorry to hear that you haven't received your parcel. Please contact us at customercare@farmergracy.com so we can resolve that for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

Farmer Gracy is rated 4.8 based on 28,949 reviews