Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 33,991 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 33,991 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 4 star review on 18th September 2025

1642

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very dissapointed in the bare root Nelly Moser Clematis that I received, it is so small that it’s going to take years to become anything. Have never had a problem with anything from Farmer Gracy before. Have now bought a fully grown plant from Morrisons for £3.00 and it’s going up the arbour wonderfully”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that you are disappointed with the Clematis you have received. They can be small when supplied however they are a naturally vigorous plant and should flower in the first year. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Ordered 3 packs of 5 bare root 2 was fine the last one was 2 rotten 1 vas no sign of life 1 missing and 1 fine Wrote a message with pictures but got no answer Would like 1 new sent”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there is a discrepancy with this order on arrival. We endeavour to respond to all emails within 48 business hours, we apologise if you have not received a response. We kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 5 months ago

“J'ai reçu le plant d'agapanthus Blush Pink et au bout de 3 jours de plantation, le plant est mort, tellement il était petit à sa réception. Il avait 3 petites feuilles de 3 cm de hauteur et elles ont pourri. Je voudrais recevoir un nouveau plant bien vivant avec des feuilles plus grandes. C'est une honte de vendre un tel plant à plus de 13 €. Dans l'attente de vous lire, cordialement.”

Helpful Report

Posted 5 months ago

Bonjour, Nous sommes désolés d'apprendre que votre agapanthe n'a pas poussé correctement. Veuillez envoyer un e-mail à customercare@farmergracy.com avec plus d'informations afin que nous puissions organiser son remplacement dans les plus brefs délais. Cordialement, Service client Farmer Gracy

Posted 5 months ago

“Shocking products. Not fit for purpose, insulted to receive the items. Won’t order again.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of your plants and for the disapointment caused. Please kindly send an email to customercare@farmergracy.com so we can arrange to replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“While the inventory is attractive by the time you get your order the plants are the worst for ware . Evri are hopeless and for this reason I’ll not be dealing with Farmer Gracy again .”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there has been concerns regarding the condition of your plants on arrival. We kindly request that we are notified within 14 days of delivery so we can arrange to replace or refund accordingly. Please feel free to send an email to customercare@farmergracy.com with further details and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“I have contacted customer service about the very poor quality of my bare root delphiniums and Lupinus which arrived yesterday The few shoots are white- must have been in the dark for a considerable time and most are broken- this is due to the poor packaging unlike your 1st class bulbs which are packaged with care🙁”

Helpful Report

Posted 5 months ago

Hello, We are sorry to hear that there are concerns about the items received. They should all have some shoots on arrival which continue to grow after they are potted. We endeavour to respond to all emails within 48 business hours, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Ordered six packs of dahlia tubers. On arrival, two only had one tuber in them and a third three tiny (half finger in length) shrivelled tubers. Unlikely to grow. Very substandard and an insult to supply a customer with such poor quality goods. Will not be using this company again.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the dahlias received. Dahlia tubers can be quite fragile and during harvest they can suffer light damage. If any dahlias appear severely damaged, with multiple broken tubers which are barely attached please kindly contact us and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“I ordered 10 Hollyhock Roots they come in packs of Five one pack only had four roots in it, I got in touch with Farmer Gracy to point out the mistake only to be told we cannot supply one root they refunded the cost of one root which obviously was the easy option on their part. Their mistake but they end up the winners.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there was a discrepancy with your order on arrival. We do our utmost to replace an missing plants however, this is not always possible. We apologise for the disappointment this matter has caused. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“I don't like tem.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear this. If you would like to discuss any queries in particular then please feel free to email customercare@farmergracy.com and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Very disappointed. Your advert for Nelly Moser shows a mature plant in full bloom.I did not expect this as your advert said it was a bare root.Your bare root that you sent was tiny and will take a long time to mature.”

Helpful Report

Posted 5 months ago

Hello, Clematis 'Nelly Moser' is supplied as a pip with a well-developed root system. These are small when supplied however they are a naturally vigorous plants. We recommend that these are potted up and grown on for a couple of months before planting out into the garden. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Het heeft lang geduurd voordat we de bestelde goederen kregen En te veel reclames van jullie Waarom spreken jullie geen Nederlands Terwijl jullie een Nederlands bedrijf zijn”

Helpful Report

Posted 5 months ago

Hallo, We streven ernaar om alle bestellingen binnen het tijdsbestek te leveren dat op de website en orderbevestigingen staat. Onze excuses als uw bestelling buiten de tijd is aangekomen en voor het ongemak dat dit veroorzaakt. Onze nieuwsbrieven worden in het Engels aan al onze klanten verstrekt, ongeacht hun locatie. We zullen echter e-mails in de taal van onze klant beantwoorden. Met vriendelijke groet, Farmer Gracy Customer Care

Posted 5 months ago

“Where is the rest of the plant, I got a pile of soil in a bag, they are simply scammers”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there is a discrepancy with the order received. Please kindly send an email to customercare@farmergracy.com with the details so we can arrange for a replacement to be sent as soon as possible. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Shocked ro receive two bare root clematis with no chance of survival. A tiny, tiny stump of a stalk. No chance. Very disappointed. Jean”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition and size of these on arrival. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Ich finde es beschämend, dass man für die Schweiz extrem hohe Versandkosten haben. Kein anderes Versandhaus verlangt soviel. Deutschland, Frankreich, Österreich liegen ja in unmittelbarer Nähe von uns. Die bezahlen für unter 50.- Bestellwert EUR 5.99, und wir sollen EUR 24.99 bezahlen! Das kann es nicht sein! So verzichte ich auf eine Bestellung.”

Helpful Report

Posted 5 months ago

Hallo, Das tut uns leid. Wir versuchen, unsere Versandkosten so wettbewerbsfähig wie möglich zu halten, richten uns jedoch nach den Gebühren der Kurierdienste. Wir verstehen, dass das ärgerlich ist. Viele Grüße, Farmer Gracy Kundenservice

Posted 5 months ago

“Plants arrived (dicentra) with foliage lying on the soil - rotted stems. V disappointed as this is my first order with them.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the plants received. Please feel free to send an email to customercare@farmergracy.com with further details and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Today I received my coral charm peony package. But very sorry to say nothing is there in the soil which came packed in plastic pack.. Searched every pages and packs..ordered 1bare root peony.. Didn’t expect empty soil..”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there is a discrepancy with the order. Please feel free to send an email to customercare@farmergracy.com with further details and one of the team will arrange for a replacement to be sent as soon as possible. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Hugely disappointed. Ordered placed first week February for plants said to be in stock. Arrived third week March. Poor communication. Bulbs were minute in a loose bag of compost. Not grown and proved to be much more expensive than the garden centre.”

Helpful Report

Posted 6 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. Shipping times are estimated because it depends on harvest times - plants must be harvested in the correct conditions so they arrive in a viable and healthy state. Please feel free to email customercare@farmergracy.com regarding the bare roots received, we can replace or refund any that are not in a viable condition. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“I ordered 4 plants that took 4 weeks to arrive apparently from Holland, so very disappointed and disgusted with three of them, a clematis is just a bunch of fine roots in compost, no growing point at all. the other two are just small cuttings? not as advertised and still waiting for a response after forwarding photos etc. Customer Care disgraceful. Never again”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that there is a discrepancy with this order on arrival. We endeavour to respond to all emails within 48 business hours, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Useless customer services, no one knows what they are doing! Training needed.”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that you have been disappointed with the service provided by our team. If the query has not been resolved then please contact us again so we can rectify the matter for you. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Please sort my plant out that I bought that you sent to the wrong address your service is very poor”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that there was an issue with this delivery and for the inconvenience it has caused. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 5 months ago

Farmer Gracy is rated 4.7 based on 33,991 reviews