Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

“I think Farmer Gracy products are great but they have started using Evri formally Hermes for delivery. This is such a shame - still waiting for my bulbs / now uncertain if they will appear or the condition”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there is an issue with this delivery and for the inconvenience it has caused. We have found them, as a whole, to be a reliable courier. We do however fully appreciate that some of our customers have experienced a poor service with their local depot and drivers. They are trying to improve where they can and we do take your feedback on board. We kindly ask that an email is sent to customercare@farmergracy.com with the information so we can contact the couriers on your behalf. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“the dahlias were approx 2 cm in length the width of a knitting needle. all had no sign of growth at all or were rotten. the hollyhocks were very poor but not so bad. out of the lot there were 3 in total that had an acceptable root system. absolute waste of money.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the growth of these and for the disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information regarding when and how they were planted so we can address this for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Part of my order of bulbs was affected by a fungal rot and not the correct amount I communicated this and get auto emails telling me how busy they are. Its my first time of ordering and my last. I've used Peter Nyssen for forty years any problems are promptly addressed with in a day or so and dealt with. After a week I still get marketing emails from farmer Gracy ever other day if not every day but no answer to my complaint.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you are disappointed with the condition of your order. We endeavour to respond to all emails as soon as we can and we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Very disappointed with my order of bare root alstroemeria, plant very tiny, not worth the money, will not recommend Farmer Gracy”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the growth of these and for the disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information regarding when and how they were planted so we can address this for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Received 6 salvia bare rooted. Only 2 showed any sign of life and are just about developing. The other 4 have disappeared without trace. Very disappointed.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the growth of these and for the disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information regarding when and how they were planted so we can address this for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Have received your dahlias and waited until today to inform you they are all dormant. A refund is not necessary but would be interested to know if anyone else has had this problem, Regards, Cyril Allen”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding these dahlias and their growth. Please feel free to send an email to customercare@farmergracy.com with further information regarding the planting and the team can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Very disappointed, out of the £36 worth of plants I received 2 hollyhocks, 1 lupin and I other plant were viable. Time will tell if these remnants flourish but not hopeful”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I thought I found the perfect nursery to get plants from but the other day I received what I think is the wrong plant. I contacted them twice by email and although they say they’d reply writhing two working day I still have had no assistance!!”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there could be an issue with this order. We endeavour to respond to all emails as soon as we can and we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I ordered 3 roots, got them all too early in mid march delivered to Finland , all died. I got 2 new roots , when I complained, they also died. I am so disappointed.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that the bare roots received were in this condition and that the replacements have arrived damaged. We appreciate how frustrating this is and apologise for the inconvenience caused. We can replace or refund any that arrive in a poor condition so please contact the team so we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“My order arrived in a seriously damaged box with all plants tossed about inside . I have sent four e mails and had no response . I have ordered from other online suppliers and have never had problems . . . or they have been dealt with swiftly and uncomplicatedly . Sadly I cannot recommend.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that the parcel arrived in a poor condition and for the inconvenience caused. We endeavour to respond to all emails as soon as possible during peak season, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Very disappointed, bulbs came the wrong colour. Should have been white with red centre. Ended up only 4 taken and lavender parrot style. The hollyhocks were dying, only 1 of the roots (out of 5) seem to be ok. The Guam (2 ordered) 1 was dying the other has been planted. Fingers crossed will take. Normally really happy with the plants….maybe because I brought them at a discount and free postage. Slightly put off buying sight unseen.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there is a discrepancy with this order and for the disappointment caused. All items should arrive in a good condition and viable for planting regardless of when they were ordered in the season. Please kindly send an email to customercare@farmergracy.com with further information so we can advise and assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Tried to get in touch via email, but your email system dosent work. I purchased three white feather hostas in feb. Arrived ok, bare rooted plants. Followed instructions, all seemed fine until 2wks ago then all three died off! Any ideas why? Really disappointed as these were really unusual plants which I loved.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear this. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Very disappointed in the plants, they all look dead.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I got 3 white hostas, but none of them survived, so disappointed.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding these Hosta. Please kindly send an email to customercare@farmergracy.com with further information so we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I have bought quiet a few plants etc at least 75 pounds not one has shown any sign of growing,also bulbs have put a peak above the ground do not think I will be purchasing any more ,unhappy.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the growth of the items received. Please kindly send an email to customercare@farmergracy.com with further information so we can advise and assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Kam alles nach etwas Zeit schön verpackt an, jedoch ist KEINE der 8 Bulbs aufgegangen, sondern es sind alle nach kürzester Zeit vergammelt. Sie kamen schon in einem nicht so schönen Zustand mit teilweise Schimmel an den Knollen an - aber die Hoffnung stirbt zuletzt… naja sehr schade und hatte ich so noch nie, das wirklich nichts etwas geworden ist. Werde nicht noch einmal bestellen und schade um das Geld halt.”

Helpful Report

Posted 1 year ago

Hallo, Es tut uns leid zu hören, dass Bedenken hinsichtlich des Zustands der erhaltenen Artikel bestehen. Bitte senden Sie eine E-Mail an customercare@farmergracy.com, wenn Sie Bedenken hinsichtlich ihres Wachstums haben. Alles Gute, Farmer Gracy-Kundenbetreuung

Posted 1 year ago

“Worst customer service ever encountered. Will never use again and have demanded to delete my account, A complete rip off.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that we have been unable to resolve your complaint in a satisfactory. We do our utmost to ensure all matters are dealt with promptly and efficiently. Please accept our apologies. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Useless organisation. Customer care does not exist and the courier service they contract DPD is useless as well. They send the parcel to the wrong adres whereas I updated the adres well before shipment, no one takes responsibility! Crap!”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that we have been unable to resolve your complaint in a satisfactory. We do our utmost to ensure all matters are dealt with promptly and efficiently. We would happily arrange to replace any orders that are not delivered successfully and we can liaise with our couriers on your behalf. Please accept our apologies. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I ordered 11 hosta (plants) all that arrived were bags of soil and roots. It will take months to get anything like a plant 🪴 out of this load of rubbish. Won’t be ordering anything from this company again!”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that there are concerns about the items received. They should all have some shoots on arrival which continue to grow after they are potted. If any of the plants appear to be undersized or in poor condition (without shoots/buds), please send an email to customercare@farmergracy.com, including a photo if possible, and one of the team will be happy to resolve any issues. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Planted in greenhouse to bring on for pot planting but has totally disintegrated to nothing. Sooo disappointed.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the plants received. Please feel free to send an email to customercare@farmergracy.com with further information so we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Farmer Gracy Reviews