Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.75

4.8 Rating 28,932 Reviews

94 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.8

Based on 28,932 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 3rd May 2024

1470

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Out of all the flowers I only ended up with 2. Complete waste of money. Never again!”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that some of your plants haven't been successful. Please send details to customercare@farmergracy.com and we'll be happy to assist. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“Not very impressed. This is my first ever purchase. Followed planning instructions, but still have know signs of growth/”

Helpful Report

Posted 11 months ago

Hello, If there are any problems, please give us a call or send us an email and we will be happy to help. Our contact details can be found via the link below: https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 11 months ago

“My order FG1155286 is planted as per instruction immediately after arrived but still waiting for them the come out.”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that some of your plants might have failed. Please give us a call or send us an email and we will be happy to help. Our contact details can be found via the link below: https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 11 months ago

“Not ally very good but I have had a problem order and no one had yet to get back to me to help me. Very disappointed this time.”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear there's an issue with your order. If you have emailed customercare@farmergracy.com, we will resolve this for you as quickly as possible. Our response times are slower during April/May due to a high volume of queries. For any urgent issues, please give our team a call on 0330 808 7304 (local rate). All the best, Farmer Gracy Customer Care

Posted 11 months ago

“One of the plants ordered did not arrive. I received automated reply after highlighting the issue. I did not get a response. I contacted customer services on 3 occasions but still have not been contacted. I can accept oversights but very poor customer support and will not be ordering again because of this.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that one of your plants is missing. If you have emailed customercare@farmergracy.com, we will resolve this for you as quickly as possible. Our response times are slower during April/May due to a high volume of queries. You can also give us a call on 0330 808 7304 (local rate). Avoid sending multiple emailed on the same thread, as this will put your query back to the end of the queue unfortunately. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“Three plants in an order of thirty-three plants arrived in poor condition and despite following all the instuctions these never showed any signs of life . Contacted customer care 10 days ago. An automated response said I could expect a response within 48hrs. Still waiting.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that some of your plants might have failed. If you have emailed customercare@farmergracy.com, we will resolve this for you as quickly as possible. Our response times are slower during April/May due to a high volume of queries. Avoid sending multiple emails on the same thread because this will put your query to the end of the queue. For any urgent issues, please give our team a call on 0330 808 7304 (local rate). All the best, Farmer Gracy Customer Care

Posted 11 months ago

“The plants were in a poor condition, very small plants and three had been cut back. Potted them up the same day and one out of the six plants has already died and another isn’t looking too good”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that some of your plants have arrived in poor condition. If there are any problems, please give us a call or send us an email and we will be happy to help. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 11 months ago

“Very disappointed with product and customer service… still waiting on a decent response to my questions via e-mail… I ordered bare root Rudbeckia and received it with an added root of Equisetum - Mare’s Tail! I hope that all of my purchases from FG are not infected, and that I don’t end up with a garden full of highly invasive weed!”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that has happened. If you have contacted customercare@farmergracy.com, we will get back to you as soon as possible and issue a refund or replace your plants. Of course we will also follow this matter up with the grower. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“I ordered 6 Dahlua tubers that were dispatched 22/3/23. I planted them all immediately as I would every time I buy and when I wake my stored dahlia tubers up from winter storage. All my Dshlias are up sprouting , accept 5 of the 6 I purchased from you in this order. I'm extremely disappointed and spoke to you about this about 2 weeks ago and was told to wait and monitor the progress. Thing is I ordered these Dahlias because I've been looking forward to growing them in my garden this year. I notice your selling bulbs off, so probably won't even get a replacement. It's a lot of money to just throw down the drain. Will not be ordering or telling people to order from you again.”

Helpful Report

Posted 1 year ago

Hello, Please do get back to us if there's still no progress at this point, you can give us a call or send us an email and we will be happy to resolve this for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 11 months ago

“plants arrived virtually dead . badly packed and poor delivery”

Helpful Report

Posted 1 year ago

Hello, We're very sorry to hear that. Please do give us a call or send us an email to customercare@farmergracy.com and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 11 months ago

Helpful Report

Posted 1 year ago

“Im very unhappy as I recived a tuber in really bad condition rotted right through I have sent you about 4 emails and not one reply back. I would like a refund please”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that one of your tubers has arrived in poor condition. If you have emailed customercare@farmergracy.com, we will resolve this for you as quickly as possible. Our response times are slower during April/May due to a high volume of queries. For any urgent issues, please give our team a call on 0330 808 7304 (local rate). All the best, Farmer Gracy Customer Care

Posted 11 months ago

“The quality was not there on several varieties. I even received a completely shriveled stock without tubers!!! I will not be your client again. Sincerely, JMB”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that, please do give us a call or send us an email if there are any problems and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 11 months ago

“Sur 5 plantes commander un sac est bien présent et vide signaler sans réponse à ce jour. Je vais faire une réclamation paypal si aucune réponse”

Helpful Report

Posted 1 year ago

Bonjour, Nous sommes désolés d'apprendre qu'il manque certaines plantes. Si vous avez envoyé un e-mail à customercare@farmergracy.com, nous allons résoudre ce problème pour vous le plus rapidement possible. Nos temps de réponse sont plus lents en avril/mai en raison d'un volume élevé de requêtes. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“Not only were the plants poor there has been no response to my complaint”

Helpful Report

Posted 1 year ago

Hello, We're sorry that our responses are slower than usual at the moment. We are working hard to respond to a high volume of emails at the moment but if you have emailed customercare@farmergracy.com, a member of the team will get back to you as soon as possible. Alternatively, you can call us on 0330 808 7304 (local rate) to speak to a member of staff in person. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Ordered 10 bare root lupins, they came in two bags of 5 each. On receipt i checked and there were only 4 in one bag and 3 in the other !!!! I have sent 2 emails to report this and as of today 27/4/23 no one from your company has contacted me. I bought and paid for 10 plants and only received 7.!, not even an apology, nothing ! Dreadful customer service!”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that some of your lupins are missing. During April and May, our response times are slower than usual as we deal with a very high volume of queries, but if you have emailed customercare@farmergracy.com we will get back to you as soon as possible. Alternatively you can call us on 0330 808 7304 (local rate) and we will be happy to assist over the phone. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Very disappointed with my bare root grasses after waiting for a long time for delivery. They were planted up and had little sign of any growth. Now been potted for two weeks and no sign of any new growth. I have purchased bare root plants previously that have been much better than this!”

Helpful Report

Posted 1 year ago

Hello, The bare root grasses may not always have leaves on arrival but there should be some buds/shoots beginning to appear from the base of the plant. Do please contact customercare@farmergracy.com if you have any concerns and we will be happy to help. All the best, Farmer Gracy Customer Care

Posted 1 year ago

Helpful Report

Posted 1 year ago

“-waited 5 weeks for echinacea bulbs! -some fritillariabulbs never sprouted..”

Helpful Report

Posted 1 year ago

Hello, Plants are shipped seasonally so you may not receive them straight away once ordered, our shipping schedule sets out our estimated shipping times: https://www.farmergracy.co.uk/pages/shipping-delivery-schedule We're sorry to hear about the Fritillaria, please contact customercare@farmergracy.com - we'll be happy to help with that. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Very Disappointed with the bare root plants. The price I paid with delivery was just under £50. Not sure what the outcome will be will have to wait And see if they grow. I don’t think I shall be purchasing agen.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that. Please do get in touch by emailing customercare@farmergracy.com so we can assist with any issues. Do supply photos if possible so we can advise and resolve any problems accurately. All the best, Farmer Gracy Customer Care

Posted 1 year ago

Farmer Gracy is rated 4.8 based on 28,932 reviews