Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 33,992 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 33,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 4 star review on 18th September 2025

1639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Am I the only person who has had a problem? I ordered three Hydrangeas at a cost of £12ea plus delivery. Total £46. They arrived. Size extremely small, poor quality and almost not viable, they look like four inch ‘sticks’. I purchased three. Two for presents and one for me. The quality is so poor I was embarrassed to give them as gifts. They are not worth £12.each. Less than half that cost is more appropriate. I, regretfully, will not buy from the company again.”

Helpful Report

Posted 6 months ago

Hello, We are sorry to hear that you are disappointed with your order. Our hydrangeas are supplied pruned and they are in a dormant state however, if you are concerned that they may not be viable then please kindly send an email to customercare@farmergracy.com. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“Well packed and looked good. The only serious problem is that you use Evri who knock at door and disappear before you can get delivery.”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that you have issues with EVRI in your area. If there is a query with your delivery at any stage then plesae feel free to contact us so we can liaise with the couriers on your behalf. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“Still waiting for plant you haven’t sorted it out with Evra your service very poor”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that there was an issue with this delivery and for the inconvenience it has caused. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 6 months ago

“Disappointed the length of time i took to get my order even though they where order in December 24 was advertised I receive my order by end of February 25 I had to phone several times in order to get my order put unto the shipment there was no communication from the company at all To be fair only I spoke to a customer services lady called Sue and she got my order marked as priority All I say here I should not have had to phone and there should been better communication with me as a customer if order was going to be late dispatched even if all items not available what was there should been posted to me and then the rest of order could been posted at a later date after all Farmer Gracey had been holding my money since December 24 I do not think I use this company again”

Helpful Report

Posted 6 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We apologise that your order arrived outside of the time and for any inconvenience caused Shipping times are estimated because it depends on harvest times - plants must be harvested in the correct conditions so they arrive in a viable and healthy state. We ship orders once all the varieties are available for shipping and the orders are delivered ready for planting. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“Still waiting for plant you haven’t sorted it out with Evra your service very poor”

Helpful Report

Posted 6 months ago

“Please sort my plant out that I bought that you sent to the wrong address your service is very poor”

Helpful Report

Posted 6 months ago

“You sent my plant the wrong Address still waiting for it to be sorted out”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that there was an error with this delivery. We endeavour to respond to all emails within 48 business hours, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 6 months ago

“I ordered 5 dahlias, only one of which was a decent size. The one that I really wanted, Kick Off, was so poor and was just a twig! Very disappointing”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that this dahlia arrived in a poor condition. Please kindly send an email to customercare@farmergracy.com with further information so we can arrange to replace or refund where necessary. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“Very disappointed with my order, ordered amaryllis for Xmas only one flowed the rest doing nothing.also bought iris and crocus and very poor.waiting to see what the tulips will do.bought amaryllis from Lidl and much better.”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“I received a Feline Yvonne as a gift yesterday and it was in very poor condition, the slips were not attached to the main corm, it was very dry and no stem at all to help position it in the soil. I have planted it but am not hopeful it will grow”

Helpful Report

Posted 6 months ago

Hello, Dahlia tubers can be quite fragile and during harvest they can suffer light damage. Bent tubers which appear cracked where they join the neck are common and this won't usually have an impact on the performance of the plant. If you wish to provide some photographs of the tubers in question, we can then asses them and offer reassurance regarding growth or arrange replacements if necessary. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“Not received anything yet”

Helpful Report

Posted 6 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. You can track your order via the website and our full shipping schedule is available online. https://www.farmergracy.co.uk/pages/shipping-delivery-schedule All the best, Farmer Gracy Customer Care

Posted 6 months ago

“Bought1 miscanthus a very miserable few scraps. Complained, useless response. They now want photos etc from an 87 year old ??? The plant will not survive”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that there are concerns regarding the size of the bare roots received. In cases such as this, we require images to help asses the matter and offer the best resolution. Please feel free to send an email to the team if you have any concerns regarding its growth as the season progresses. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“I have had several bulbs of yours over the years without problems but the three Giant Hostas I had last year all failed to mature”

Helpful Report

Posted 6 months ago

Hello, Hostas typically take 2-3 years to establish to full size, they are deciduous and naturally die back for winter. If your hostas produced leaves last year, they will grow back this year and should be larger. If they didn't produce any leaves last year, please send an email to customercare@farmergracy.com and one of the team will be happy to assist further. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“I ordered Dahlia Tubers, which I expected the shipping date to coincide with planting, but no!!! shipped mid January when I can do nothing with them, very unhappy with this service, and won't be returning in the future.”

Helpful Report

Posted 7 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. Please note, if you have any specific delivery requirements then please feel free to email customercare@farmergracy.com and we will do our utmost to accommodate. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“The ranunculus corms have been in really bad shape ( ways too small, broken and damaged by mice). Especially the pink variety. When approaching customer service I have been told that it’s beyond the recommended period to store them before planting and it’s not their problem . ( I have ordered in fall and planting since then into February for succession planting. ) Very disappointing”

Helpful Report

Posted 7 months ago

Hello, We are sorry to hear that you are dissapointed with these corns. Please be advised that we supply ranunculus in both autumn and spring, however they are freshly-harvested each season and remain viable for planting during that season. If this matter has not been resolved then please feel free to reach out to the team for further support. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“Poor quality and poor customer care response: I bought 7 dahlia tubers which on opening them up were small and of poor quality. The first 2 or 3 were usable (but not great). The worst ones were Thomas Edison and Mexican Star but there were further 2 or 3 which I would be surprised if they produce healthy plants. As I was in the garden with pots, compost and labels at the ready, I took photo's and went ahead and planted them. When I then emailed them to the "care" team I was disappointed by the response - they are re-sending a replacement Mexican Star but because the Thomas Edison is out of stock they said they would be able to replace it and offered no refund or alternative variety.”

Helpful Report

Posted 7 months ago

Hello, We're sorry to hear that are concerns regarding the condition of your dahlia tubers and that you have been disappointed with our response. Dahlia tubers can be quite fragile and during harvest they can suffer light damage. Bent tubers which appear cracked where they join the neck are common and this won't usually have an impact on the performance of the plant. With regards to the dahlia that is now out of stock, in cases such as these, we can supply an alternative variety, generate a credit note or process a refund. If this query is yet to be resolved then please reach out to the team so we can find a positive resolution. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“I have been a loyal customer over the last few years. Bit that means nothing to them. Misleading images and guildance online. White Amarylis Supplied when advertised as Lemon/Cream. No Customer loyalty “stating bulbs are non returnable. Hardly surprising after a 70% failure on last seasons dahlias. Should have known better before ordering. You live and learn. Would not order anything again.”

Helpful Report

Posted 8 months ago

Hello, We are sorry to hear that you are disappointed with the colour of your Amaryllis. As plants are a natural product and adapt to their conditions (due to light levels, soil type, moisture etc) they can vary in appearance slightly when compared with the images shown on our website. With regards to your dahlias, we are sorry to hear that you have had a poor success rate this year. There are numerous factors that can affect the growth that are out of our control. The customer care team have refunded these dahlias when the matter was queried back in May. Please note that if you are planting dahlias while there’s still a risk of frost (which is until around early May for UK and similar climates) we recommend they are potted up and grown in a frost free location. All the best, Farmer Gracy Customer Care

Posted 8 months ago

“I placed an order for several products. In all of them, several bulbs came dry or rotten, and one package in particular came full of bugs. It brought an infestation of mealybugs and now I'm afraid that the bugs are on other plants in my house... Check carefully what you receive. I will not order from this page again.”

Helpful Report

Posted 9 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the bulbs received. Please feel free to send an email to customercare@farmergracy.com so we can resolve this matter for you. All the best, Farmer Gracy Customer Care

Posted 9 months ago

“The delivery and packaging was good. I ordered 3 white hosta ant Polianthes tuber to Farmer Gracy. But the hostas where not white one of them that one was not white either. Few of Polianthes tubers grew for the first year and I got the the refund for the ones that didn’t grow. But I didn’t get even one flower from them not in the first year and not after 2-3 years.So it was wast of my money and my time .”

Helpful Report

Posted 10 months ago

Hello, The white feather hosta changes as the season progresses. The white foliage increasingly turns green, with the colour changing first at the leaf veins, then spreading outwards. Please be advise that Polianthes won't flower in the first year, unless planted quite early in spring in warm conditions, but they should start flowering from the second year onwards if they are protected from frost over winter. Please send an email to customercare@farmergracy.com for assistance about that matter. All the best, Farmer Gracy Customer Care

Posted 9 months ago

“Very disappointed with the quality of the bulbs. I will not be purchasing from this company again.”

Helpful Report

Posted 10 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the bulbs received. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 9 months ago

Farmer Gracy is rated 4.7 based on 33,992 reviews