Have been in contact with customer services regarding the very poor quality of the bare root perennials and nerine bulbs I ordered. Photographs sent, been offered some replacements but not enough to replace all the bad plants. I received literally scraps of geranium roots so tiny they were almost impossible to plant, rotting slimy papaver pieces and my paeony arrived in several broken off pieces. Truly appalling. The worst part of the order was the Nerine bulbs - over £33 worth - which are rubbish, soft bulbs with wet rotting tops where there should have been green shoots. Basically I was told I had planted them wrong (on the day after receipt)and the compost was too wet and they should be in virtually all gravel. Strange how I followed the instructions on FG's own website which said to plant in HEAVY compost or garden soil with the top of the bulbs proud of the surface and to then water them in?!? So it looks like £33 down the drain despite doing exactly as directed. Not much you can do with bad quality plants so I am not happy at all and will not order from FG again.