Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 33,988 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 33,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 4 star review on 18th September 2025

1642

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What went wrong, very little of the bare roots came through.spring bulbs were beautiful.i have found customers service very poor.wont use this company again not would I recommend it to anyone.”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there you are disappointed with your order and for the service provided. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Seemed like a good deal, followed instructions, but only 10% of the many plants I ordered are showing any signs of life. Will never order of them again. Will alter my review if they suddenly burst into life”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants and for the disappointment caused. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“The grasses I ordered haven’t grown at all lupins 1 only had roots the Rose is pathetic I will never order from Farmer Grace again”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these and that you are disappointed with the plants provided. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Didn't get my Birthday treat as promised. Contacted company about it. They gave me a discount code to use. However I couldn't use it with the existing earlybird offer so I feel really cheated and they refused to do anything about. I feel they stole my information and didn't honour their part as promised.”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that you are disappointed with the offer we have available. Only one offer code can be applied per order and this information is outlined in our terms and conditions and noted in the terms of the offer email sent. We only ask for the day and month of your birthday so this allows us provide customers with a discount. Depending on the current offers availble, this may be a greater saving. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Truly awful product quality. When the order arrived, I promptly and carefully potted all the bare rooted plants up. 6 Delphinium Elatum, none of which grew. 1 Clematis 'Pink Flamingo' which shows no sign of growth. 1 Thalictrum Hewitt's Double also not showing any sign of growth. 12 Pulsatilla 'Semi-Duplici' of which 4 are growing. 6 Dahlias, all of which are growing. 5 Aconitum 'Arendsii' just 2 plants have grown. 15 Zephyranthes robustus bulbs, after 6 weeks 1 is just breaking surface in their pot - so, maybe the others will soon follow (hopefully). 1 Anemone leveillei which is growing well. 1 Veronicastrum 'Cupid' which is also growing OK. I ordered when the 30% discount became available, so, late in the season. It seems this is too late for some of these plants to survive. It's unlikely I will submit any future orders. Very disappointing.”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants and for the disapointment caused. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Hugely disappointing. After following the instructions that came with my corms, bulbs and bare roots my success rate has been a little over 10%. FG promised so much and delivered so little. Won't shop here again. Save your money and visit a good local plant nursery instead.”

Helpful Report

Posted 3 months ago

Posted 2 months ago

“Majority of plants dead. Stachys in reasonable condition (similar to 9cm pot). Aquilegia, salvia and saponaria either never showed any life or less than a year 0 seedling would have by mid-summer.”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“As someone with 40 years experience growing plants from seeds and propagation I find this experience galling. Why? They constantly bombard with daily promotions whilst ignoring contact emails about problems from customers who purchased. Showing a constant stream of 'selling plants' when searching on the site they churn out plants, not bare root but rather barely any roots!! Dead and weak plants, likely already dead or doomed before packaging with 40% dead or hardly existent, 60% live plants, of which many were poor and unlikely to grow. I would prefer a response to the issues regarding this first purchase, which turned out costly due to a very poor return. I emailed the company on the 26th May and again at the start of June, I believe I gave a respectable amount of time (3-4 weeks) for the plants to show any sign of life (just a piece of root in some cases) and still I await a reply. Avoid and use reputable, well known UK companies!!”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that you are disappointed with the order received and for the inconvience caused. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304. With regards to our mailing list, we are sorry to hear that the frequecy of our promotional emails has upset you. We apprecaite the feedback and if you wish to unsubscribe you can use the link at the bottom of the newsletter. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“From 20 bare roots and 15 bulbs I only got 1. Planted everything to the letter.. I got other flowers from other companies that were all coming out and thriving.. but not from this one. A lot of time and money wasted.. I do not recommend.”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants. Please kindly send an email to customercare@farmergracy.com with further information regarding their planting conditions and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“Received 6 bare root Delfinium, potted the as soon as arrived,seemed soft only one showed any sign of growth,and now few weeks on that the only one that's grown the others are dead not impressed”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there are concerns regarding the condition and growth of these plants. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“This is reviewing Geum 'Firestarter' that I ordered at the end of April and was delivered at the start of May. The 'bare roots' were soft, with no signs of growth. I potted up straight away, but am not surprised that a month on, there is no sign of life. Have written off as a bad lot and won't be so influenced by the sale discounts next time as the plants are probably not healthy ones.”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of this geum. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“Somewhat dissatisfied. My order was scheduled for delivery by Evri on Sunday. No delivery. I contacted Farmer Gracy three times (it’s now Wednesday pm) and no response to date. I contacted Evri and similarly no response. As we have ordered live plants I think they will be past their best and have requested a refund - still no response.”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there was an issue with the delivery of your order and for the inconvenience caused. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 3 months ago

“I did send feedback but no reply.wont shop this site again.”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear this. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 3 months ago

“My Miscanthus Lady in Red had no sign of life on arrival. 10 days later with care still no sign of life. Despite emailing twice , no reply or apology!”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of your Miscanthus. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 3 months ago

“Please do not order from here. The plants I received were half dead and I could do nothing with them. When I reached out and sent photos I was fobbed off - kept getting messages saying they were busy. Horrible company to deal with.”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that you are disappointed with the plants received and the service provided. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 3 months ago

“Very disappointed, items missing from order. Have messaged twice but no response”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there is a discrepancy with this order on arrival. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 3 months ago

“I have been purchasing perennial plants from farmer Gracy for at least three years now .The delivery has been a bit slow this year but when they arrive they are well package and the plants are in good condition .Plants I bought last year and the year before have all came back and are doing very well .This year I purchased lupins,I put them straight into the ground and I’m delighted to see they are growing well.”

Helpful Report

Posted 3 months ago

“I bought 12 begonia potted them straight away & all failed very dissatisfied”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of your begonias. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“Ik heb dit jaar voor het eerst planten en bollen gekocht, de meeste planten en bollen zijn goed opgekomen. Maar de duurdere en teerste planten komen niet op, zijn ook zo klein vooral de agapantus en de rose dicentra.”

Helpful Report

Posted 4 months ago

Hallo, Het spijt ons te horen dat er zorgen zijn over de groei van deze planten. Stuur een e-mail naar customercare@farmergracy.com met meer informatie. Een van onze teamleden helpt u graag verder. Met vriendelijke groet, Farmer Gracy Klantenservice

Posted 3 months ago

“I've had three deliveries from farmer gracy this year. First two great, last one dreadful. Puny dried out bits of root! I did e mail farmer gracy but so far I have just been ignored!”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there are concerns reagrding the condition of your most recent order. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 3 months ago

Farmer Gracy is rated 4.7 based on 33,988 reviews