Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

“Did not know these were coming from Holland Delphiniums DEAD Nerinii NO SHOOTS from top of bulb only two have side shoots Hollyhocks POOR”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that you are disappointed with your order. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Hello, I am very disappointed with the delivery of the plants I bought. My purchase was made the 31th of March and was delivered the 23rd of April because the 17th we were not at home as it was a holiday week. The plants delivered were in a very bad state, I have planted them but I doubt they will do well. Best, Virginia Figueras”

Helpful Report

Posted 5 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We apologise if your order arrived outside of the time and for any inconvenience caused. Please note, if you have any specific delivery requirements then please feel free to email customercare@farmergracy.com and we will do our utmost to accommodate. Please feel free to contact us if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Disappointed! The bulbs arrived in a big box, all but the dahlias in thin plastic bags. The delphiniums were shooting but in half of the packets the shoots were broken off. There was far too much room in the box with no wrapping or padding, so they obviously had been tossed about. No response from customer service so far….”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there is a discrepancy with your order and for any disappointment caused. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either via our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 4 months ago

“I am yet to receive my order. Very little response from Customer Services, despite contacting them 4 times! This company was recommended to me by a friend, I wish I hadn’t ordered from them, nothing but hassle. If the plants do arrive, I’ve no doubt they will be dead. I’m very disappointed.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that your order has not been received. We endeavour to respond to all emails as soon as we can and we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either via our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 4 months ago

“I was very disappointed. There was one tiny root that just looked like ordinary grass. So different from the advertised product”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that you are disappointed with your order. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Did not get the plants I ordered and paid for. Emailed and requested that Farmer Gracy supplied the correct plants and still not received a reply ! Poor Show.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there is a discrepancy with this order on arrival. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either via our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Sent in photos and a complaint about the standard of the plants I received. Had an automatic reply then nothing. Very poor impression on first time of using.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there is a discrepancy with this order on arrival. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either via our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 4 months ago

“I am yet to receive my order. Very little response from Customer Services, despite contacting them 4 times! This company was recommended to me by a friend, I wish I hadn’t ordered from them, nothing but hassle. If the plants do arrive, I’ve no doubt they will be dead. I’m very disappointed.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that your order has not been received. We endeavour to respond to all emails as soon as we can and we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either via our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 4 months ago

“I was very disappointed. There was one tiny root that just looked like ordinary grass. So different from the advertised product”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that you are disappointed with your order. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“First order , I plant dead and the other so tiny they were not worth paying £9 each plus I plant missing. Complaint already sent”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there is a discrepancy with this order on arrival and for the disappointment caused. If the matter has not been resolved then please reach out to us again either via our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Package was stolen after being left in an insecure location by Evri Reported to Farmer Gracy but no response from customer services”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that your order has been stolen, We endeavour to respond to all emails as soon as we can, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either using our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Bought the geranium breeders mix last year. No mix at all, they were all the same variety of geranium. Wouldn't bother with them again.....”

Helpful Report

Posted 5 months ago

“Déçu de la qualité des tubercules de dahlias reçus.”

Helpful Report

Posted 5 months ago

Bonjour, Nous sommes désolés d'apprendre que nous avons rencontré des problèmes concernant les dahlias à leur arrivée. Veuillez envoyer un e-mail à customercare@farmergracy.com avec plus d'informations ; un membre de notre équipe se fera un plaisir de vous aider. Cordialement, Service client Farmer Gracy

Posted 5 months ago

“The "pips" were barely found in the bags of compost . I had to borrow glasses to find them.Even then ,some of them were disintegrated and with others ,I couldn't see any shoot,only roots.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the condition and size of the pips received. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“VERY DISSAPOINTED, 76 BULBS ORDERED, HALF SOFT(ROTTEN), OTHERS HARD AND SHRIVELED, MUST BE "OLD" STOCK, A VERY BAD ISSUE WITH F,G, PROBABLY NOT PAYING FOR QUALITY CONTROL, NOT A "HAPPY" BUNNY!!! DAVE WILFORD.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that you are disappointed with your order. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Recieved my order this morning cant for yhe magic to happen”

Helpful Report

Posted 5 months ago

“Trop petit (à la livraison). Ridiculement petit ! Attention ARNAQUE !”

Helpful Report

Posted 5 months ago

Bonjour, Nous sommes désolés d'apprendre que vous rencontrez des problèmes concernant les bulbes reçus. N'hésitez pas à nous contacter par e-mail à customercare@farmergracy.com ; un membre de notre équipe se fera un plaisir de vous aider. Cordialement, Service client Farmer Gracy

Posted 5 months ago

“Very disappointed in the barefoot clematis ! Anything else very good quality”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there are concerns regarding the Clematis received. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Haven't received my parcel, apparently it was left at the bottom of our drive last night but no sign of it when I went down to look and we were both here with a clear view of the front door!!! Very disappointed as it has taken ages for them to arrived look forward to a credit.”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there is an issue with this delivery and for the inconvenience it has caused. Please kindly email customercare@farmergracy.com with the information so we can contact the couriers in question and replace or refund the order if required. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Soooooo chocked i newer get any response back - won’t ever buy anything from you again if this is how you treat your customers”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that there is a discrepancy with this order on arrival. We endeavour to respond to all emails within 48 business hours, we apologise if you have not received a response. Can we kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Farmer Gracy Reviews