Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.75

4.8 Rating 28,464 Reviews

94 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.8

Based on 28,464 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

Write Your review

Tell us how Farmer Gracy made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farmer Gracy 5 star review on 28th April 2024

"Jimmy (JC Gardening)"

"Blanche"

1452

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How can I write a review when I have had the bulbs for only a couple of weeks and surprise, surprise they haven't started flowering yet. Hence one star.”

Helpful Report

Posted 1 month ago

“Plants never arrived delivered to wrong address ERI still to get in touch regarding this”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that your order is yet to arrive and for the issue encountered with this delivery. Please can we kindly request that you send an email to customercare@farmergracy.com with further details so we can resolve the matter for you. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Was not impressed by the tubers at all they where very small and had multiple tubers broken off the main stem part and just lying in the bag. One variety in the end ended up with viable tuber the rest where damaged. It my first time ordering and it will be my last your variety is so impressive I just wish I could say the same for the tubers I received”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that you are disappointed with the quality of the tubers. If ever there are any problems, please send an email to customercare@farmergracy.com for a speedy response, we'll be happy to resolve any problems and of course replace plants which have arrived in poor condition. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Así llego parte del último pedido”

Helpful Report

Posted 2 months ago

Hola, Lamentamos saber que su paquete sufrió daños durante el transporte. Envíe un correo electrónico a customercare@farmergracy.com si falta algún contenido o está dañado para que podamos organizar reemplazos. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“Very difficult to get reply’s I bought 3 Pharaohs mask before Xmas and have waited patiently now I see it’s on special offer discounted yet no reply I get more invites to buy still no answer or post !”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that you haven't received a reply. We respond to all emails we receive within 1-2 days, if you have not had a response after that time please check in your junk mail or ensure you send another email to customercare@farmergracy.com. Colocasia bulbs are typically shipped from late February/early March onwards. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“i bought 18 bare roots planted according to instructions in pots, all ended up dieing out. pls help me before i buy 18 bare roots again.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that your plants weren't successful. If there are any problems or you require advice, please send an email to customercare@farmergracy.com and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“O you post plant plugs to North Ireland”

Helpful Report

Posted 3 months ago

Hello, We do ship to Northern Ireland, the delivery charge is £5.99 or free on orders over £50. If you have any further questions, please contact us by emailing customercare@farmergracy.com and one of the team will be happy to help you. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“I’ve had this plant over 3 yrs grows to about 7” but never ever flowered 🤷🏼‍♀️I wait in expectation every yr but nothing it is in a sunny spot im so disappointed”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there may be an issue with one of your plants. Please feel free to contact us by emailing customercare@farmergracy.com for a speedy response - one of the team will be happy to advise. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“Bought 10 Paperwhites from Farmer Gracy and only 1 decided to send roots. All the others just sat there. Unfortunately, no Paperwhites in our house this Christmas. Farmer Gracy's customer service was useless and no apology whatsoever. Will not buy from this company again.”

Helpful Report

Posted 4 months ago

Hello, We're sorry that you have had a poor experience with our bulbs and customer service. In cases where bulbs may need more time to grow, we may first assist by providing advice. If the bulbs do not grow at all (for paperwhites please allow 2-4 weeks to see growth) please get back to us by emailing customercare@farmergracy.com and we will issue a refund. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“What happened to my order? You say it is fulfilled but DPD never delivered to me. Please check out and come back to me My order is FG1499019. Paid for Patricia”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there was a delay to your delivery. If there are any delivery issues or you have any other queries, please send an email to customercare@farmergracy.com and one of the team will be happy to assist you. We have tracked your order and it looks as though this has now been delivered, we hope you enjoy your bulbs. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“I was so looking forward to my tulip bulbs, but the delivery driver, put my order in one of my bins. I didn't see my email telling me it was delivered and where, until after the bins were emptied. £25 worth of bulbs went to the recycling centre. Most deliveries put a note through your door to tell you they have delivered, or leave the parcel safely with a neighbour. I am so disappointed.”

Helpful Report

Posted 4 months ago

Hello, We are very sorry to hear that this has happened. If there are ever any delivery problems, please email customercare@farmergracy.com straight away and we will be happy to resolve it for you. As the bulbs you had ordered are now out of stock and can't be replaced, we have issued a full refund and apologise for any disappointment caused. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“My order was shipped with Evri, which lost my parcel (along with parcels for many neighbours from various retailers). Farmer Gracy were not particularly apologetic, I had to wait until they decided that the parcel would not turn up... then some of my chosen bulbs were out of stock. They dispatched in a normal time frame, not even bothering to expedite my replacement order, and finally the box arrived in time for the freezing weather. The bulbs may not even get planted if this weather continues. No discount or real apology was offered. I was excited by the original choices but my plan of reordering summer bulbs will not go ahead. I think Farmer Gracy do not care about customer experience from my own personal experience with them. Very poor”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that you had a poor experience on this occasion. It is unfortunate that the parcel we sent to you was not delivered. When notified of a delay in delivery, we will contact the courier which normally gets the parcel moving again and delivered quickly. If not, then a free-of-charge replacement order will be sent in the next shipment or full refund depending on your preference. All bulbs in our autumn range can be planted until around late December and we hope you enjoy a fantastic display from your bulbs. If there are any further queries or concerns, please feel free to contact us by emailing customercare@farmergracy.com and one of the team will be happy to assist you. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Ordered Ranunculus mixed bulbs they 2 grew Complained said they were sending new pack out Evri delivery said on there way then something went wrong with delivery never heard anything from Farmer Gracy since”

Helpful Report

Posted 5 months ago

Hello, We're sorry to hear that you haven't received your replacements. Please get back to us by emailing customercare@farmergracy.com so we can resolve that for you. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Absolutely terrible customer service. They left my bulbs out in the rain in a storm, I didnt see these for days they are all mushy and ruined. And they will not allow me to return and reorder. I have been ordering from farmer gracy for years, spent hundreds, and I will not be anymore”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that your parcel was left out in the rain. It may not be necessary to return your order, instead you can send photos of any damaged items and we will arrange replacements to be sent to you or issue a refund. If you would prefer to return your order, please get back in touch by emailing customercare@farmergracy.com with this request and we will send instructions on returning your order. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“plants arrived virtually dead . badly packed and poor delivery”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear there's an issue with your order. Please get in touch by emailing customercare@farmergracy.com so we can resolve this for you. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“You gave me a discount voucher but I was unable to use it. Your website would not accept my password, nor would it allow me to change password. I must have wasted so much time. Am very unimpressedY,”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that you've experienced some issues with our website. Please email customercare@farmergracy.com so that we can assist you. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“After paying for my order (7th September), received an email confirming that my order would be shipped in Sept and directly from the Netherlands. On 30th September, I received an email from Farmer Gracy (UK) saying that my order was in transit and would be delivered within 2-8 days by DPD! 10 days later, I am still waiting for my order. Buyer beware!!”

Helpful Report

Posted 6 months ago

Hello, We're sorry that your order wasn't shipped as soon as expected - shipping times can sometimes be delayed due to later harvest times. We hope that you have received your order by now but do get in touch by emailing customercare@farmergracy.com if you still haven't received it or if there are any other problems. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“The currier that was supposed to deliver my plants didn’t leave them as I wasn’t in so he took them away and left a note saying that they would be delivered four or five days later!!! I was going to be out of town then. I had to arrange for someone to get them after they were delivered and plant them temporarily until my return. The package obviously contained items that needed fairly prompt attention, so why he took them away to be delivered several days later is beyond me. I’m not sure the plants will survive! I would appreciate your comments.”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that there was a delay to your delivery. If there is no preferred neighbour or safe place selected via the tracking, the courier may not leave your parcel and it'll go out for delivery on the driver's next round. If there are any delivery problems, please contact us by emailing customercare@farmergracy.com and we'll be happy to help with that. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“Sorry to have to write so negatively but in February I ordered 20 crinum powelli bulbs, 8 failed and rest have not flowered. 12 Tricyrtis, 2 have come up. 3 Gypsophila bare root, moderately good. And now the good news. 10 Persicaria Fat Domino, all flowered beautifully all summer and 3 Geranium Ann Thomson still flowering. Packaging was very good and delivery, but very disappointed with the bulk of this order especially the very expensive Crinum bulbs.”

Helpful Report

Posted 6 months ago

Hello, We're sorry to hear that some of your plants may have failed. Crinums don't usually flower in the first year, but providing they have been planted with the necks exposed in a sunny position and they have produced leaves this year, they normally start flowering from the second year. Do contact us by emailing customercare@farmergracy.com about any plants which entirely failed to sprout and the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“I ordered some autumn bulbs from Farmer Gracy and was annoyed to find that the prices shown on the website are exclusive of VAT. There doesn't seem to be any mention of that anywhere on this website, and it is usual to show the full price, inclusive of VAT, when selling things online. This pushed Farmer Gracy's prices well over the competition's prices, so I would have bought from elsewhere if it had been clear that VAT was going to be added.”

Helpful Report

Posted 6 months ago

Hello, All prices displayed on our website include VAT. The VAT is also shown separately on your order confirmation and invoice, but it is not added on to the order total. If you have any further concerns, please feel free to email customercare@farmergracy.com and we'll be happy to assist. All the best, Farmer Gracy Customer Care

Posted 6 months ago

Farmer Gracy is rated 4.8 based on 28,464 reviews