Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 33,994 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 33,994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 4 star review on 18th September 2025

1639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rather disappointed with no response to my recent complaint. Hollyhock roots were VERY. Poor … treated with great care in my greenhouse. No good. Like your response . Aggrieved. M.G.”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that you are disappointed with your order. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 3 months ago

“Extremely slow dispatch, even when it says it’s dispatched it’s not handed to courier for several days.”

Helpful Report

Posted 4 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We apologise if your order arrived outside of the time and for any inconvenience caused. Please note, that all orders are shipped from the Netherlands and the tracking updates as soon as the parcel is scanned in the courier's network in the country of destination. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“Ordered 6 Dahlia tubers, potted up and put in the greenhouse, along with 12 tubers from my garden display last year. All of my old tubers well on their way, new tubers from F. G no sign of life at all. Very Very disappointed, have contacted company but no response. Will not order again.”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of your dahlias. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 3 months ago

“Not happy with my order.planted straight away ,but nothing . Would like a refund . Will never order again .”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that you are disappointed with your order. Please kindly send an email to customercare@farmergracy.com with details of the issue and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“Very disappointed with my last order. Thought they would have been plants!!”

Helpful Report

Posted 4 months ago

Hello, We sell bulbs and bare root perennials. When adding the varieties to your shopping cart the quantities note that they are bare roots and you can select the desired quantity. One the product page for the plant, we have useful information at the bottom of the page, here you will find how to plant and care for the bare roots. We include all the relevant information on the product page to ensure that customers are aware what to expect and how to get the best out of your plants. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“3 out of the 4 Dahlias I bought have not developed any kind of signs of life. The were all of the Cafe au Lait variety. I “reached out” via the contact link but not response. I won’t order again I will go to Sarah Raven.”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of your dahlias. Typically they start to produce buds/eyes by around early May, although shoots may not yet have emerged above the soil surface. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 4 months ago

“not sure the plants I got will grow, nobody responded to my concern so far”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there is a discrepancy with this order on arrival. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either via the online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 4 months ago

“I didn't receive the white feather that was pictured, the trailing flower called Ruby, had been replaced with 2 roses one of which was dead and the other is very week. Altogether disappointing”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there are concerns regarding your most recent orders and that the replacements are also in query. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“I waited for the package for weeks. I wrote to explain i was away for the last week in April. Received an acknowledgement but no reply. 2 days later received an email to say plants were on their way. We were in Cornwall. Given a window of 2-8 days. Eventually Evri said they would deliver on 30th April. We weren't back until 2nd May. Arranged parcel to be delivered to neighbours. Late on 30th April told parcel had arrived. Tracking photo showed a grey parcel bag being shoved into our letterbox which was now broken. This had no connection to our package and was not actually in the letterbox when we arrived home. Instead the large box of plants had been left on our doorstep. The temperature was 27°C that day. We arrived home 5pm 2nd May. I doubt any of the £70 worth of plants will thrive. Shockingly bad service and communication at every level. Tracking no H003AA0008651080.”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there were issues with this delivery and that the information provided by EVRI was incorrect. We understand this is frustrating. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to review the matter in full and resolve as soon as possible. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Very disappointed with my last order. Thought they would have been plants for the cost of £30”

Helpful Report

Posted 4 months ago

“very disappointed with items sent out - emailed customer service for a refund but no response”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there is a discrepancy with this order on arrival. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either via our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 4 months ago

“The plant was very damaged and dry on arrival”

Helpful Report

Posted 4 months ago

“I have no problem with your bulbs they are fine but your bare root plants are terrible I will never buy them again These plants received yesterday are definitely not going to grow”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the bare roots received and for any disappointment caused. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“I didn’t receive what I ordered I got a different order which was only for 3 items when I had order a lot more different things. I have emailed a complaint hooking to get a full refund as I don’t want to wait another could of weeks to get my order”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that the contents of your parcel were incorrect and for the inconvience caused. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will refund your order in full. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Geranium breeders mix, growing away nicely in a couple of days.”

Helpful Report

Posted 4 months ago

“The alstromeiria arrived with the two shoots broken off. I have planted the roots as instructed but do not think the plant will survive. There is no point in sending a photo, as there is nothing to see!”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of your alstroemeria. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“The Hostas I received were not the same kind as on you picture, the other plant ordered was definitely not what I ordered, I received what look like roses one died on planting and the other very week plant. Dissapointed”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there there are discrepancies with the plants you have received. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Bought 6 bulbs, three were dried out, not impressed with the quality.”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of some of your bulbs. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Did not know these were coming from Holland Delphiniums DEAD Nerinii NO SHOOTS from top of bulb only two have side shoots Hollyhocks POOR”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that you are disappointed with your order. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Hello, I am very disappointed with the delivery of the plants I bought. My purchase was made the 31th of March and was delivered the 23rd of April because the 17th we were not at home as it was a holiday week. The plants delivered were in a very bad state, I have planted them but I doubt they will do well. Best, Virginia Figueras”

Helpful Report

Posted 4 months ago

Hello, We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We apologise if your order arrived outside of the time and for any inconvenience caused. Please note, if you have any specific delivery requirements then please feel free to email customercare@farmergracy.com and we will do our utmost to accommodate. Please feel free to contact us if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 4 months ago

Farmer Gracy is rated 4.7 based on 33,994 reviews