Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 34,256 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 34,256 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

Write Your review

Tell us how Farmer Gracy made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farmer Gracy 5 star review on 3rd October 2025

1643

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Würde ja gerne was kaufen! Aber es ist alles auf englisch und keine Sprachauswahl möglich! Da ich kein Englisch kann, weiß ich auch nicht unter welchen Bedingungen ich kaufe.”

Helpful Report

Posted 4 years ago

“I haven't actually received my order yet”

Helpful Report

Posted 4 years ago

Hello, Please contact customercare@farmergracy.com with your order details and we will be happy to check when your order is due to ship. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“My parcel has been charged and not delivered. The courier they have used insist I talk only to Farmer Gracey who have not replied.”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear that your parcel hasn't been delivered. Please ensure you have contacted customercare@farmergracy.com - during the busy spring season, please allow up to 48 hours for us to get back to you, we will be able to sort this issue out for you. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“Hi I suggest you read my emails and the reply’s from your staff. I have been a regular Farmer Gracy customer for some years and have purchased hundreds of euros worth of bulbs and plants. I am very disappointed by the attitude of the person who replied. I was over supplied on one item, and under supplied on another of the last delivery and the condition of the the plants was very disappointing. Rory”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear that you feel you have not had appropriate action from Customer Care. If there are any items in your order which are not correct and a replacement hasn't been organised yet, do please contact us at customercare@farmergracy.com and we will be happy to get that sorted for you. If you are concerned about the health of the plants you have received, please email a photo if possible and we will be happy to check if they are normal or need replacing. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“Having placed an order immediately after Christmas, - as an early bird order, for Begonia tubers, which have cost me over £300, I have only just received part of my order. They say the balance of the order was lost in transit, which was in a second box. Whoever is in charge of the orders has no idea of their supervision or direction of order priority. I certainly, would not recommend this company to anyone. Indeed, I also find the people I speak with under their titles of Horticulturists, to not be interested in giving lost orders priority to replace the originals.”

Helpful Report

Posted 4 years ago

Hello, We're sorry that part of your order didn't arrive safely. In cases where a parcel is lost in transit, we always send a replacement as soon as possible. If there is a chance that the missing parcel is still on its way, we advise to allow another few days first. If these is still anything unresolved, please feel free to contact us at customercare@farmergracy.com. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“Very disappointed in the size of the tubers nothing like what is advertised”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear that you are disappointed with your bulbs. Please contact us at customercare@farmergracy.com with the details so we can advise and replace if necessary. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“I've ordered 2 caladium bulbs and one colocasia bulb. I've paid £26.84. One caladium bulb was rotten, the other one was completely dried out with fungus and the colocasia was a miserable size. I'm buying online all the time (albeit from UK suppliers) so this was by far the worse service and quality I have ever received. Delivery was late as well. It was my first order with them and certainly the last.”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear that your bulbs have arrived in poor condition. Please contact us at customercare@farmergracy.com and we will be happy to send replacements. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“My parcel has been charged and not delivered. The courier they have used insist I talk only to Farmer Gracey who have not replied.”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear your parcel hasn't been delivered, we will of course send a replacement. If you have contacted us already at customercare@farmergracy.com, please allow 48 hours for us to get back to you. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“I was sent the wrong delivery , time will tell the response.”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear you have been sent the wrong bulbs. Please contact us at customercare@farmergracy.com so we can organise a replacement. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“I received bare root tiny plants squashed into a small box so shoots squashed and broken. Very disappointed and over priced for what i received. I will not be ordering again”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear that your plants arrived in poor condition. Please contact us at customercare@farmergracy.com and we will be happy to resolve any issues. All the best, Farmer Grcay Customer Care

Posted 4 years ago

“Received one of two orders. I have requested an update on the second order several times, but have not received the courtesy of a reply. Seems like just another company who can’t be bothered once they have your money!! Dreadful customer service and massively disappointing!!”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear you have not had a response to your email. Please allow around 48 hours for a reponse in peak season. If it has been longer than that it is possible that we didn't receive your email, please check that you have sent it to customercare@farmergracycom or in your junk mail for our reply. All the best, Farmer Grcay Customer Care

Posted 4 years ago

“Not sure what kind of website this is however my debit card was stolen and used to spend £700 on this site. Police and bank are involved.”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear that your bank card was stolen. If we can do anything to help, do please let us know at customercare@farmergracy.com. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“I am very sorry to have to complain about some Iris bulbs I bought from you last year, to plant in now. When I came to plant them yesterday I found some of the bulbs had gone very soft. This is the first opportunity I’ve had to plant these bulbs due to the weather, so I was very disappointed when I opened the bag to find them soft.”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear that you didn't get to plant your bulbs last year. Bulbs should be planted in the same season as they are supplied while still fresh. They will start to deteriorate and turn soft if they are left in storage for too long. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“My reason for very poor is because of delivery by Hermes. My parcel was left in the middle of a field, no where near my house or front door. I think perhaps this should be looked into. Your service of ordering and despatch was very good.”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear your parcel was left in an un-secure location. On the whole, Hermes delivery our parcels reliably, securely and on time. We are always happy to help if a parcel is not where it should be or cannot be located, please contact us at customercare@farmergracy.com if there is anything to be resolved. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“Well packaged and prompt delivery with good updates on shipping.”

Helpful Report

Posted 4 years ago

“We found Farmer Gracy to be unreliable in supplying items they show in their brochure as available - then they insisted on charging the full postage charge for a much reduced delivery. We were only notified that they were unable to supply items 8 weeks after we had ordered - and paid- for these items. We shall not be using them again.”

Helpful Report

Posted 4 years ago

Hello, We're sorry that part of your order coudln't be fulfilled. Occasionally we may find that one of the varieties in an order can not be sent as remaining stocks are showing signs of natural deterioration. To avoid delays, we issue a refund for the variety which can't be sent and supply the rest of the order. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“Very disappointed with the 3 colocacious bulbs purchased for £35.85 which were supposed to be base ball size, I couldnt even use them to play golf they were that small”

Helpful Report

Posted 4 years ago

Hello, Some Colocasia varieties have 'baseball-size' bulbs and other varieties are smaller. Providing they are in firm and in good, healthy condition, they should grow without any issues. If you think the bulbs may not be viable (soft or hollow), please contact us at customercare@farmergracy.com. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“Normally the bulbs from you are fantastic! But this shipment was badly damaged and the lilies were smashed to bits. Might I suggest better packaging . Disappointed”

Helpful Report

Posted 4 years ago

Hello We're sorry to hear that your parcel arrived damaged. Please contact us at customercare@farmergracy.com with your order details so we can replace the damaged bulbs. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“Was disappointed. Very small and soft. I bought three much larger and firm tubers from E bay for less than half the price.”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear there is a porblem with the bulbs you have received. please contact us at customercare@farmergracy.com and we will be happy to resolve any issues. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“I hope you can help me.I have an order from you I hope coming to me via Hermes..FG293844....Hermes tracking number8933376919301664.Hermes emailed me to say they would deliver on `Sunday 22.2.21...then later emailed to say they had a problem locating my address and would contact me again on Monday1.3.21 to advise deliver...since then I have heard nothing.My address is easy to find...indeed Hermes and all other couriers deliver to me all the time....I do hope my order from you has not gone astray.”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear that your order wasn't delivered on the intended day. please contact us at customercare@farmergracy.com so we can track it down and get this resolved for you. All the best, Farmer Gracy Customer Care

Posted 4 years ago

Farmer Gracy is rated 4.7 based on 34,256 reviews