Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 34,263 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 34,263 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 3rd October 2025

1643

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hope you can help me.I have an order from you I hope coming to me via Hermes..FG293844....Hermes tracking number8933376919301664.Hermes emailed me to say they would deliver on `Sunday 22.2.21...then later emailed to say they had a problem locating my address and would contact me again this they failed to do.My address is easy to find...indeed Hermes and all other couriers deliver to me all the time....I do hope my order from you has not gone astray.thank you...(My home telephone number is 01473 780781 if you need to call me)”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear that your order wasn't delivered on the intended day. please contact us at customercare@farmergracy.com so we can track it down and get this resolved for you. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“I ordered bulbs mid February until now I’m still waiting to arrive”

Helpful Report

Posted 4 years ago

Hello, Our shipping season for summer bulbs begins in late February and we deal with the earliest orders of the season first. All orders for summer bulbs will be shipped between late February and May at the correct time for planting. Orders placed in mid February will be shipped around mid March. Your order confirmation email will provide an estimated delivery time. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“The flower bulbs were dead on arrival. Like actually dead. I messaged the site about it and they didn’t even reply. Very disappointed.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback. We reply to all emails we receive in our inbox usually within around 48 hours. Please ensure you have emailed customercare@farmergracy.com and also check in your junk mail for our reply. We will be happy to replace bulbs which have arrived in poor condition. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“Asked a question several days ago re tubers I bought ,and havnt had a reply .Also when you click to send an email nothing appears ! Wanted to know why tubers I bought last year and put in large pots ,are not showing any signs of life , very disappointed at customer service ☹️”

Helpful Report

Posted 4 years ago

Hello, We reply to all emails within around 48 hours, please ensure you have emailed customercare@farmergracy.com, also please check in your junk mail for our reply. We'll be happy to advise. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“Sent wrong order invoice FG292331 only one Rebecca,s world dahlia when I paid for three”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear that you were sent the incorrect number of dahlias. Please contact us at customercare@farmergracy.com so we can arrange to have the missing tubers sent to you. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“I placed my order 2 months ago along with a friend who did the same. We haven’t received anything. I have sent 2 emails and had no response at all.”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear that you haven't receuved a respoinse to your emails, all emails received by us are normally responded to within around 48 hours. Please check in your junk mail for our reply, or resend your email to customercare@farmergracy.com. We will be happy to check when your order is due to ship for you. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“Ordered my item on Dec 28th, still not arrived on February 24th. No communication or explanation, I wont be coming back to buy anything else.”

Helpful Report

Posted 4 years ago

Hello, We have started shipping all summer bulbs this week, dealing with the earliest orders of the season first. Your order confirmation email will provide an estimated delivery time, please check in your junk mail if it is not in your inbox. Alternatively you can email us at customercare@farmergracy.com and we will be happy to check when your order is due to ship. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“We ordered a number of items at the end of December 2020. Yesterday, 8 weeks after we ordered - and paid -for these items we received an email from farmer gracy telling us that a significant part of our order is not available. We are now to pay postage for a much reduced order and we have asked farmer gracy to refund the postage costs in the circumstances where they are unable to fulfil our order- they have refused to do this. We then asked them to cancel our order as we do not want to pay disproportionate postage costs in relation to the items we would now receive - they have refused to do this. Farmer gracy have advised us to return the items when we receive them for a refund - so they are willing to refund postage costs for our receipt and return (2ways) - but not one way. Nonsense logic - we shall not be using them again.”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear that you are disappointed with the service. Occasionally there can be a crop failure of a particular variety, which means that we are unable to include that item when we send your order - we cannot send bulbs which we find not to be viable when it comes to packing. To avoid a delay we issue a refund for the variety and we send the remaining items in your order. If you would like to order anything else in place of the item which couldn't be fulfilled, we can arrange to send that to you with free postage. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“My son bought them for mother's day because they look so beautiful. Planted in one pot and they never came up apart onne that was blind. Since then my son has died and I have no rememberence of that.”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear that you have had a poor experience with our bulbs. Please contact us at customercare@farmergracy.com and we will be happy to advise. It may be that the bulbs require a little more time to reach a flowering stage, or that it is not their flowering time just yet. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“le compre un pedido de nardos rosa y blancos una cantidad importante tienen dos tamaños en la altura de las varas la primera70-80 la otra 28-32 cosa que no comunican pero mandan la mas pequeña produciendo un perjuicio muy importante pues la diferencia de tamaño es total mente nefasta”

Helpful Report

Posted 4 years ago

Hola, Los polianthes suelen crecer hasta 70-80 cm / 28-32" (pulgadas), pero puede depender de las condiciones de crecimiento, incluida la cantidad de sol que reciben y la calidad del suelo. Normalmente, cada bulbo producirá una flor a partir del final del verano. Farmer Gracy Customer Care

Posted 4 years ago

“Bought 15 Begonia bulbs five bloomed which were not good flowers never again”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear that some of your begonias didn't bloom. Please contact us at customercare@farmergracy.com and we will be happy to advise. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“Still waiting for Hermes to deliver!”

Helpful Report

Posted 4 years ago

Hello, We start shipping all varieties in our current range in late February, we don't ship any bulbs or plants over winter. Please contact us at customercare@farmergracy.com and we will be happy to check the order you are referring to. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“Todavía estoy esperando las Habenaria Radiata del año pasado. No me parece bien pagar por adelantado.”

Helpful Report

Posted 4 years ago

“Ordered 3 packages. Received one. Hermes tracking does not work. Awaiting reply from company. Delivery is awful and customer service no idea as within 48 hour reply.”

Helpful Report

Posted 4 years ago

“Placed 3 separate orders, they sent 3 invoices but only 2 orders in package. BEWARE..”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear that you have not received your complete order. Please contact us at customercare@farmergracy.com and we will be happy to resolve any issues. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“I did not sign up to receive these marketing/feedback emails - so why are you sending them? The bulbs I ordered from you may turn out to be great - who knows yet? But bombarding me with emails asking for feedback just means you’ll lose a good customer. This form insists that I 'rate' you - so one star for unwanted junk emails. I wouldn’t have left this review but you did ask!”

Helpful Report

Posted 4 years ago

“Bought 3 Amaryllis bulbs 2 of which had started to flower the stems being about 10 cms.These were broken on arrival and will not flower as bulbs were not enclosed in wrapping.Should not have been shipped if starting to flower.Bulbs not being kept at correct temperature before shipping.Compensation of £8 not satisfactory”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

Hello, Thank you for you feedback. Normally we would replace an item should it arrive in poor condition, alternatively we issue a refund for the item if it is no longer available. Please accept our apologies for any disappointment caused. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“I’m afraid after two attempted shipments my bulbs have not yet arrived!”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear that you are still waiting for your parcel. please contact us at customercare@farmergracy.com and we will be happy to help get it delivered as quickly as possible. All the best, Farmer Gracy Customer Care

Posted 4 years ago

“Nicely packaged, quick delivery. Disappointed with 5 out of the 15 allium bulbs delivered - some were broken, one was rotten, and the ‘perfect partners’ that I ordered were not separated... I did not know which was Mount Everest or Gladiator alliums.”

Helpful Report

Posted 4 years ago

Hello, We're sorry that some of your bulbs reached you in poor condition. Please feel free to contact us at customercare@farmergracy.com and we will replace or refund those for you. All the best, Farmer Gracy Customer Care

Posted 4 years ago

Farmer Gracy is rated 4.7 based on 34,263 reviews