Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 34,352 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 34,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 5th October 2025

1641

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No.! Useless”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that there has been a problem, please contact customercare@farmergracy.com with details so we can help resolve any issues. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I received my Crocus Sativus bulbs when they were already quite far sprouted, but they’d all sprouted at very difficult angles and during picking or transit many (at least a third) of the sprouted bulbs had broken. Though there were about ten really nice sized bulbs the rest were really quite small. Maybe I had the end of the bulb harvest and ended up with all of the runts of the collection, but I was quite disappointed that they were small and many were damaged. I’ve planted the broken bulbs separately but I don’t think they’ll do much.”

Helpful Report

Posted 2 years ago

Hello, Crocus sativus bulbs start to sprout in September/October and when delivered after September they will usually have some shoots on arrival. Once planted, the shoots will straight up and the bulbs will continue to grow normally. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Ordered a XXL peony which when eventually received was very small & not a very good standard. I contacted FG & was eventually offered a partial refund.”

Helpful Report

Posted 2 years ago

Hello, We're sorry that you were sent the incorrect size. If you decided you would like to keep the plant but it is cheaper than what you had ordered, the price difference between the two products will be refunded. Please accept our apologies again for any disappointment caused. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Bit disappointed in the size of the amaryllis bulbs. The ones in the garden centre close to where I live are 3 times as big”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that you are disappointed with your Amaryllis bulbs. Our Amaryllis bulbs are generally very large and produce multiple flower stems, some varieties naturally have smaller bulbs than others. Please send a photo of the bulbs to customercare@farmergracy.com if you have any concerns about them. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Bulbs are probably going to be great. However the order took weeks from placing to receiving. I needed to delay delivery because I was going to be away from home. There was no possibility of changing the order with either the courier or the supplier which meant both my neighbour and I were massively inconvenienced.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that you were inconvenienced by your delivery. Orders are shipped seasonally which means that they are not always dispatched straight away. Our shipping schedule explains in more detail: https://www.farmergracy.co.uk/pages/shipping-delivery-schedule We can usually delay or prioritise an order if you have certain dates where you will be away from home, you can contact us when you place your order and let us know if this is the case. Please note that we do need as much notice as possible for any special requests. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Only 50% of the ranunculus bulbs have started getting some green , the cala lilies are only starting to come out now and 4 of all the hyacinths have green leafs. Nothing else has come out yet. So far the results are very poor.”

Helpful Report

Posted 2 years ago

Hello, Ranunculus typically start to sprout 3-8 weeks after planting so do let us know if any have failed to sprout after this time. Hyacinths do not usually sprout until spring, and depending on which type of calla you ordered in spring they may not flower in the first year. Please do get in touch with customercare@farmergracy.com including further details nd we will be happy to advise more accurately. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Original order via Evri lost as we previously experienced for other suppliers. We avoid repeat ordering from companies that use Evri. You were then unable to provide replacements and we had to source alternatives elsewhere. Not good service...”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that you did not receive your parcel. Replacements will always be offered if a parcel is lost in transit, unless that particular variety is out of stock, in which case you can choose to be refunded or for an alternative variety to be sent. If there is anything which is not yet resolved, please contact customercare@farmergracy.com and we'll be happy to help. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I haven’t planted my bulbs yet because they appear to be lost in transit. Very dissatisfied at the moment.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that there is an issue with your delivery. Please contact customercare@farmergracy.com as soon as possible with your order details and we will get that resolved for you. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“It was meant to be XXL Peoni yellow rose it was more like large”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that you are disappointed with the Peony XXL. Please send a photo of it to customercare@farmergracy.com so we can check that you have received the correct product, or of it needs to be replaced. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I adore the interesting and very different varies available from Farmer Gracy. I always feel excited and look for to receiving new unusual colourful additions to our garden. But what I do not look forward to is the actual delivery itself. This is because it has on recent orders been mis-delivered to a similar sounding but completely incorrect address on a different area of our city. While the receipients have fortunately taken the trouble to deliver to our correct address, this does not cut it. I cannot place orders for them to arrive some where else. It is an imposition on the good nature of others, it cannot be relied upon and it not acceptable. Some one at Shopify the online transaction agent needs to be shot or a different order transaction system put in place!”

Helpful Report

Posted 3 years ago

Hello, We're sorry that your parcels have been delivered to the incorrect address previously. The incorrect address was saved as your default address on our system, but since you contacted us about it the incorrect address has now been removed from your list of addresses only leaving your correct address. This means that if your address is automatically populated when placing an order on our website in future, the correct address will be used. As usual, the address will also be displayed on your order confirmation email. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Spent over £50 last season and had no shows from the bare rooted items and really lush leaves from all the bulbs, but NO flowers!. So I won't be buying any more! I do not own a mobile, so can't show all my lovely leaves.”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that you are disappointed with your plants. Some plants don't flower in their first year and will concentrate on growing healthy leaves in their first year. Please contact customercare@farmergracy.com with details of your order and we can advise more accurately. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Despite entering into discussions and the people I talked to describing themselves as horticulturalist always, what does that mean . I could describe myself the same way. So half the Ranuculus arrived not as claws but bits. i sent photos and was told this often happens. I asked two simple questions will the bits grow and did they pack by weight …. Neither answered. The rest of bulbs were great but really. If your a proper gardener you could have answered my questions. I would order again but never with rank amateurs”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that your questions have not been fully answered or if there was a misunderstanding. You should have received the correct number of intact claws, although please note it is common for there to be a few small pieces which can break off. If you have received the incorrect number of bulbs, or if your bulbs are badly damaged, do please get back to us. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Excellent ordering, really good on choice of payment methods, not good on delivery of bulbs infact terrible”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that the delivery let us down. Please contact customercare@farmergracy.com if you have not received your parcel, or if we can help with anything else. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Well I bought lots of bulbs last year and lots of them never appeared. I have a fried who spent £400 last year and he had the same problem. I have bought some more this year and if they don’t grow I’m not ordering again. Very disappointed and waste of money.”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that you have not had success with your bulbs and plants. We choose our range of bulbs and plants very carefully and source freshly harvested stock from the most reputable farms. While there can sometimes be failures, on the whole, plants will grow reliably when supplied in good condition and in the correct environment. Please contact customercare@farmergracy.com if you find anything does arrive in poor condition so we can arrange replacements where necessary, and do check our online planting instructions which give plenty of tips and advice: https://www.farmergracy.co.uk/blogs/planting-care All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Bulbs are good quality. However I found the constant emails, special offer, reminder about special offer, don’t forget to buy the special offer …..too much. Once would have been enough especially as the offer was taken up on FIRST email. Have now unsubscribed. Then there’s the matter of delivery. They use Hermes under another name. Necessary to stay in all day as delivery time sent just before delivery! They do NOT try to deliver 3 times as stated But leave boxes behind bin. I feel the hassle outweighs the quality of the bulbs..”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback, we appreciate your comments. During peak season, we do increase special offers and hope to inspire people with new ideas. The newsletter can be opted out of at any time. We're sorry for any inconvenience caused by the delivery. If ever you have any delivery concerns, please contact customercare@farmergarcy.com so we can handle that for you. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Very disappointed in the performance of my last two orders of bulbs and plants. Hope the order received in the last week from you will be a little better.”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that you are disappointed with your orders. Please contact customercare@farmergracy.com with further details and we will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“FG 855912 I made two recent orders. Unfortunately there was one bag of the three bare root Sarah Bernhardt peonies ordered with nothing in it but the soil. As a regular customer I was disappointed in this as the service is usually so good. Regards Margaret Allen”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that you are missing a peony. Please email customercare@farmergracy.com so we can arrange for a replacement to be sent to you. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“My xxl bulbs were very irregular in size. 1 was xxl, the other 2 were medium at best.”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that some of your bulbs may be the incorrect size. Please send a photo of the bulbs to customercare@farmergracy.com and we will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Hello. My rating isn't about the product, it's a "lack of communication" thing. I made two fair-sized orders, one on June 2nd and the other on June 5th, 2022. I received my June 5th order a week ago, but haven't heard anything about the first order. All I can find is on the website is that in my account, it says the June 2nd order is unfulfilled. It's still coming, right?”

Helpful Report

Posted 3 years ago

Hello, All orders are shipped seasonally at the right time for planting, and some varieties may be later to be shipped than others depending on their harvest time. All orders placed between May and early September are shipped during September to early October. You will be notified when your order is on its way. If you have ay further queries, please feel free to contact customercare@farmergracy.com. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“I couldn´t resist sharing a photo from my 12m2 small plastic greenhouse here in middle Sweden, where just now the flower beds are well covered with summer flowering bulbs of Begonias. Plus some other seed plants of my own produce, which all together give me and my husband an incomperable joy in the evening, especially on hot days like these (27 degrees C) when we sit here with a glass of white wine before dinner. The enjoyment is further increased by thinking of all the money we save on not going on a week of holiday at the Mediterrainian burnt landscape but stay at home in the lushest green environment of Sweden/ England / the Netherlands respectively. Let us not forget the lovely fragance of the lilies, petunias, smell-peas (?) and many more, which are sweeping in the entire garden in clouds of exquisite perfumes.”

Farmer Gracy 2 star review on 13th August 2022

Helpful Report

Posted 3 years ago

Farmer Gracy is rated 4.7 based on 34,352 reviews