Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 34,274 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 34,274 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 5th October 2025

1641

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order: FG1092375. Unfortunately this has to be a negative review- the plants from my last order have damped off. Some that looked OK initially also look sad e.g. the iris and the monarda. I have potted them all up except for a couple put straight into the ground with absolutely necessary slug protection - one munch and they will be gone. Can you advise?”

Helpful Report

Posted 2 years ago

“Was looking forward to planting my new pale pink bleeding heart. Unfortunately damaged in transit and sold out! Couriers fault 100% So looking for another.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your Dicentra was damaged in transit. Please do contact customercare@farmergracy.com so we can resolve this for you. Please accept our apologies for any disappointment caused. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I don’t like the fact that my delivery is just dropped off with one knock of the door, picture taken and then they are gone. Items are stolen from doorsteps and because a picture is taken, there ends any responsibility for safe delivery”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your parcel was not delivered securely. Please contact customercare@farmergracy.com if there are any issues, we'll be happy to help. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Of three plants, two were excellent and one appears to be dead. ( Salvia Hot lips) For the price, I expected better.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that, please contact customercare@farmergracy.com about any plant which has failed or arrived in poor condition and we will be happy to resolve that for you. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I cannot believe you’re asking me to post a review? I am still awaiting your reply to my email regarding the poor quality plants you sent. You implied someone would reply to my message within 24 hours. Three days later, still no reply. Await your reply by return if you will oblige. Mrs K Taylor - order number FG1106898”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your plants have arrived in poor condition. Our response times on emails is around 48 hours during the busy spring season, but we will get back to you as soon as possible and will be happy to resolve any issues. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Unsatisfactory plants who are extremely small, not the first time I’ve had issues with Farmer Gracy”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that you are disappointed with your plants. Please send photos of any plants which concern you to customercare@farmergracy.com and we'll be happy to check they're as they should be and replace where necessary. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“My recent order received today, should have included 3 x bulbs of candy blossom lily, only 1 bulb was in the pack!!!!!”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that two of your lilies are missing. Please contact customercare@farmergracy.com who will be happy to arrange replacements. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Bit of a silly question really as they have only just gone out, so 2 out of 10 for now”

Helpful Report

Posted 2 years ago

“Disappointing. I was sent just 1 of the 3 Dicentra I ordered and charged for 3. When I queried this I was given a refund for 2. I actually wanted 3 plants- so queried the refund as I was not given what I ordered and then got a full refund. What a nuisance.”

Helpful Report

Posted 2 years ago

Hello, We're sorry that you did not received the correct number of plants. Normally, if plants can't be replaced, a refund for missing plants will be issued. If anything is still not resolved please contact customercare@farmergracy.com. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Not the quickest delivery, by the time the parcel was being delivered I was away for the weekend and the courier they use doesn't allow you to collect from a parcel shop or change delivery date. I was worried the goods would be left in the rain or frost, my neighbour lucky was around to take in the order. Bulbs/corns look a bit dried up and unsure if they will grow, time will tell. Still awaiting an order placed on the 8th of March.”

Helpful Report

Posted 2 years ago

Hello, Plants are shipped seasonally and not always straight away. You can find further detail on our shipping schedule (link below) and if you contact us in advance we can normally make arrangements to ship your order at a certain time to avoid times when you might be away. Please do send a photo of any of the plants/bulbs which concern you to customercare@farmergracy.com so we can check and replace where necessary. https://www.farmergracy.co.uk/pages/shipping-delivery-schedule All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Unfortunately every time I order there is an issue with my plants. Often I have to send an email advising that some of the bulbs are rotten or damaged which is disappointing. The quality checking isn’t happening when these are being parcelled, it seems the packs are pre packed some time in advance and not checked when dispatch time comes. Half the dahlias tubers were snapped on this occasion. Farmer Gracy has refunded or replaced but I would rather not have to complaint in the first place. Dispatch time is also incredibly long. I hope this feedback will help improve the service.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that you were disappointed with your delivery. We appreciate your feedback and it is unfortunate that in this instance you have received damaged plants. We're always happy to refund or replace plants if they have arrived in poor condition. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Ordered bare root perennials in Early Jan they were delivered at end of March. Right at the very end of bare root season. Plants arrived sweating having been in transit for over a week. Time will tell if they survive.”

Helpful Report

Posted 2 years ago

Hello, Bare root perennials can be planted between February and May, they will have more growth when planted from around April onwards but they should be perfectly fine. There will usually be a little condensation in the bag from the damp compost, but the plants should be in good condition. If they are not in good condition, please contact customercare@farmergracy.com and we will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“The root perennials supplied this year were absolutely TINY and this follows a 2/10 success rate with some helenium root perennials last year which were also tiny. Need to supply larger pieces of some perennials.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that you have a concern about the plants you have received. Please send a photo of any plants which concern you to customercare@farmergracy.com and we'll be happy to check they are correct and replace where necessary. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I am sorry to say that I am disappointed with a lot of my purchases. Fritillaries Imperialis,and meleagris,Erythronium pagoda,and white beauty,and eremurus tap dance have all failed to show any signs of life at all. I’ve waited so long to see if they grow but there is nothing.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that some of your plants may have failed. When bulbs are supplied in good, healthy condition, they will normally thrive but their success is also down to planting time, storage conditions, soil type, aspect, moisture levels etc. Please send further details to customercare@farmergracy.com and we'll be happy to advise. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Lots of the tubers were damaged which was a bit of a shame. Let’s see how the dahlias end up! I ordered 6 plants, 2 were fine and 4 were damaged.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that some of your tubers were damaged. Dahlia tubers are brittle and sometimes small breakages can occur, providing there are a good number of tubers attached they normally grow well. Do feel free to send photos of any which you are concerned about to customercare@farmergracy.com and we will be happy to advise and replace where necessary. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Good quality but unfortunately the contact with this company is downright bad; nothing is personal because too many different people reply to emails and never answer your question,,,, that's why this low score .”

Helpful Report

Posted 2 years ago

Hello, We're very sorry to hear that you haven't had your question answered. Please do get back in touch with us at customercare@farmergracy.com or call 0330 808 7304 and we will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I received a pack of 30 tete a tete daffodils and planted them in three tubs in November. Only one bulb out of the 30 has appeared Really disappointed as all the other spring bulbs from you,tulips and iris have been great. I have to say this has made me a bit reluctant to order anything else. .These were spring bulbs I ordered last year”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear this, it is very unusual for a variety like Narcissus 'Tete a Tete' to not grow reliably. Please send further details to customercare@farmergracy.com and we'll see if we can get to the bottom of this. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Was a bit disappointed about the quality of the plants… (specially the quality of the Colocasia at this price > inacceptable). Pascal Garbe Garden writer (french and international magazine).”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that you are disappointed with your purchase. Please get in touch with customercare@farmergracy.com with any concerns and we will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Quality of some bulbs are not as good as previous years recieved 3 bulbs same variety all different sizes complained and was sent out replacement bulbs but not impressed with these either very small bulbs sent as replacement.”

Helpful Report

Posted 2 years ago

“Dispatch was slow - but packaged well. However out of the 40 bulbs I ordered - not one flowered or even sprouted - they were placed in different areas of the garden- big shame as all other plants thrived in the garden. Ranunculus Pink -15 Bulbs Ranunculus Elegance® Bianco Sfumato 10 Bulbs Ranunculus White 15 Bulbs”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that you didn't have success with your Ranunculus. They can be quite particular about their growing conditions, please do contact customercare@farmergracy.com who will be happy to advise. All the best, Farmer Gracy Customer Care

Posted 2 years ago

Farmer Gracy is rated 4.7 based on 34,274 reviews