Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

“just planted up my dahlia tubers. some of the poorest quality tubers ive had poorly stored arrived damaged”

Posted 3 years ago

Hello, I'm sorry to hear that you were unhappy with your Dahlia tubers. We keep all of our bulbs in tightly controlled conditions to preserve the quality, and we find that damage occurs in only a small minority of cases. However, Dahlia tubers are naturally brittle and as a result, it is common for some of the fingers to become detached, but providing most of them are still attached they should grow without any problems. If the outer layer has peeled away between the finger and the neck, they should still thrive provided the fibres are intact. If you are uncertain about whether or not these tubers are viable, please contact us at customercare@farmergracy.com and we'll be happy to advise further. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“I ordered 2 packs of bulbs as a gift, sadly the bulbs and their packaging was received entirely mouldy. After contacting Farmer Garcy of the incident, they have assured me that the goods will be replaced. At this date i cannot confirm that the replacement goods have been received. Sadly, i am very disappointed with their quality of products and i am very reluctant to place another order, what a shame, there are so many items that i liked on their website.”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that you have received some bulbs which are in poor condition. If a replacement order has now been created and you would like an update, please contact customercare@farmergracy.com again and we will be happy check when it is due to ship. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“I have contacted your customer service regarding my order, hopefully this will be resolved.”

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Posted 3 years ago

“Low rating is because they use Hermes who lost our parcel despite promising delivery twice. Farmer Gracy refunded cost of bulbs”

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Posted 3 years ago

Hello, I'm sorry to hear that you received poor service from our courier on this occasion. Overall we find Hermes to provide a reliable service but in a small number of cases, parcels get lost in transit. It's good to hear that you've already contacted our Customer Care Team and received a refund for your order. If there's anything else we can do for you, please don't hesitate to reach out again. Please accept our apologies for any disappointment caused. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Two of the packs of ten bulbs only contained eight !”

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Posted 3 years ago

Hello, We're sorry to hear that you have received the incorrect number of bulbs. Please contact us at customercare@farmergracy.com and we will of course credit you for the missing bulbs. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Website states "Expect Top Size Bulbs". Some of the crocus bulbs were tiny, pea sized or smaller. Not what I would call a Top Size. Furethermore some bulbs were damaged / sliced so I don't anticipate they'l be too strong. We'll have to see how many grow.”

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Posted 3 years ago

Hello, Thank you for getting in touch. We include average bulb sizes on each of our product pages, some varieties do grow from small bulbs. If you have any concerns, please send further details to customercare@farmergracy.com and we will be happy to advise. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Very disappointed that the day after I ordered you were offering free postage and packing. I will think twice in future.”

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Posted 3 years ago

“I ordered my bulbs on the 6th nov..I received an email on the 15th nov to tell me my order was shipped I still haven’t received it yet and it’s the 24th”

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Posted 3 years ago

Hello, We're sorry to hear you are still waiting for your parcel. Please contact us at customercare@farmergracy.com with your order details so we can sort this for you. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“I still have not received my order for bulbs despite it being placed over a week ago.”

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Posted 3 years ago

Hello, Our shipping times are currently around 10 working days, please contact us at customercare@farmergracy.com and we'll be happy to check when your order is due to ship. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Haven’t got the order yet”

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Posted 3 years ago

Hello, Please contact us at customercare@farmergracy.com and we will be happy to check on this order for you. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“One of the three bulbs was very good - the other two were very small and some roots and stems were broken. I planted them anyway and hoped for the best. Time will tell”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that some of your bulbs arrived in poor condition. Please contact us at customercare@farmergracy.com with your order details and we'll be happy to resolve any issues. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“First order was due beginning so September, nothing. Got in touch with FG to be told our order was with the Hermes, Hermes contacted us to advise of a delivery date. In middle of October we get an email to say our Oder had been received in the Netherlands! Contacted FG again to be told first order had gone missing so it had never reached the courier, conflicting messages. Having said that when our second order was finally confirmed, the package did arrive but bulbs weren’t the best quality I’m afraid”

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Posted 3 years ago