Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 34,081 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 34,081 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 4 star review on 18th September 2025

1639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an online order of tulips bulbs and once they had bloomed, one set was a completely different colour to what I had ordered online (they were yellow and orange) instead of pink. The company was reluctant to provide an immediate refund and initially only offered a voucher to use online. Another set of tulips from the same original order are blooming cream instead of pink! The company is refusing to provide me with a refund even though I have sent lots of pictures and is stating that "plants are natural and varying hues must be expected". If I wanted cream or orange tulips, I would have purchased them in the first place! On Instagram that other buyers who also had issues with the wrong colour bulbs being provided "they flowered completely differently to expected and not what I had ordered!". Exceptionally poor customer service, which is very disappointing, especially as I have been a loyal customer for 4 years and would have remained so. Avoid at all costs and use Peter Nyssen instead!”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that your tulips are flowering incorrectly. In instances where flowers are the incorrect colour, our policy is to arrange for replacements to be sent, or if they are unavailable we offer a credit note so that customers can choose replacements next season or from our current range. Please accept our apologies for any disappointment caused. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“I am completely disappointed by them. At the end of March they launched an ad that if we order by the end of March we will receive our orders early April. Which actually was one very big lie. I spent so much money attracted by many of their unbelievably false ads and especially the last one. From one of their regular client their behaviour made me one of their deeply disappointed customers. Please don't buy from them or if you do that keep in mind that delivery time is 3 to 4 weeks after order sometimes 2 to 3 months. And don't trust any of their promises for early delivery - because this is just one big Lie. Please see my correspondence with them below. 1. The email I received after I placed my order on 28 March 2022: Hello Damianka, Thank you so much for shopping with us — your flower bulbs will be carefully inspected and packed by our dedicated team. Of course, we will notify you when your shipment has been despatched to Haywards Heath. When will I receive my order? Please expect your order early April 2. Alina Mae Jones' response after I have asked them where my order was )10/04/2022 I can see that your order is being processed right now and is scheduled for delivery with the next shipment. You can expect delivery in mid-late April. Don't trust them a single word!”

Helpful Report

Posted 3 years ago

Hello, We're sorry that you are disappointed with the service. All summer bulbs are shipped between mid February and May at the correct planting time, we always deal with preorders first at the start of the shipping season and later orders are shipped afterwards. Delivery times are estimated as explained in our shipping schedule, we have included a link to our shipping schedule below for your reference. https://www.farmergracy.co.uk/pages/shipping-delivery-schedule All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Very disappointed with the ranunculus. Unlike other seed companies I deal with they do not guarantee their products. Lesson learnt there. The anemones all have flowered but nothing from the ranunculus. Followed planting instructions to the letter, including pre soak and planting claw down. Will not be using again”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that your Ranunculus may have failed. Please contact customercare@farmergracy.com and we will be happy to arrange for some replacements to be sent. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“It is now spring and the bulbs I bought from Farmer Gracey last year have now all performed. Most disappointing of all are the fritallaria imperialis, which not only are not variegated, as ordered, but sparse of flowers. Two lots of muscari andother bulbs just haven't appeared. I am gardener of many years experience, will never again buy from Farmer Gracey.”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that you are disappointed with your bulbs. Please contact us at customercare@farmergracy.com including your order details if this has not yet been resolved. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Hi. I am very pleased with my order except “Canna Rhizomes” they doesn’t look in good condition.”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that your Cannas arrived in poor condition. Please contact customercare@farmergracy.com with your order details so we can resolve this for you. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Second Iris order. Complained about first, got a substitute and apology so risked another order. Same. Small, dry shrivelled rhizomes, no leaves, few roots. No doubt I will nurse them on but compared to other Iris suppliers totally failed. I expect a good bare root 2"÷ with at least 3 inches of green leaves for the same price eg Cayeux of France, although £4.50 is their lowest price but still there. Happy to provide pictures or post on fb especially in Iris groups. Come on you big guys, you have some great plants, do them justice.”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that you are disappointed with your irses. Please contact customercare@farmergracy.com with your order details so we can resolve this for you. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“l have not received my plants which l ordered before march”

Helpful Report

Posted 3 years ago

Hello, Orders placed before March have now all been shipped, please contact customercare@farmergracy.com with your order details and we check this for you. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“STILL…….WAITING……FOR…….MY. LAST. ORDER. TO ……..ARRIVE.”

Helpful Report

Posted 3 years ago

Hello, Please contact customercare@farmergracy.com with your order details and we will be happy to check when it is due to be shipped. Alternatively, you may find the information you require in our shipping schedule (link below). https://www.farmergracy.co.uk/pages/shipping-delivery-schedule All the best, Farmer Gracy Customer Care

Posted 3 years ago

“I bought a bulb after seeing that the plant likes full sun. It even says to on the pack. But the growing instructions say that it does not like full sun. I feel really ripped off!”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that there is an error with our packaging or website information. Please contact customercare@farmergracy.com with further details so we can get this amended and advise on whether the plant you have ordered will thrive in the conditions it is intended for. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Broken couldent use had to throw out my first purchase with you and it will be the last!”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that one of your plants arrived damaged. Please contact customercare@farmergracy.com including a photo of the damaged plant - we will be happy to arrange a replacement or refund for a plant which is not viable or badly damaged. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“I still have not received my order even though Evri have said they would deliver it on three separate occasions. Thus I have paid for something I have not received. I won’t be buying from you again.”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that you have not received your parcel. Please contact customercare@farmergracy.com and we will be happy to handle this for you, and arrange for a replacement order to be sent if necessary. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“STILL…….WAITING……FOR…….MY. LAST. ORDER. TO ……..ARRIVE.”

Helpful Report

Posted 3 years ago

Hello, An estimated time of dispatch will be included on your order confirmation email. All summer bulbs are shipped between mid February and early May. If your order has already been dispatched and has been in transit longer than 8 working days, please contact customercare@farmergracy.com. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Product and service is good but the amount of spam is unacceptable. It is every day the same e mail multiple times I have e mailled and unsubscribed loads of times . Do not use this company unless you want spam!”

Helpful Report

Posted 3 years ago

Hello, Thank you for letting us know about this. This does not seem normal, please contact customercare@farmergracy.com and we will be happy to fix this issue that you are experiencing. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Very disappointed indeed. My definition of a 'cutting' would include roots. Not a dry stick. The bulbs and tubers I received were well packed but I think I paid way too much for them. Took such a long time for my order to ship. One of the items was sprouting. So I am rather dubious as to how long they were lying in the packaged condition. I would not buy from this company again. I am a keen gardener.”

Farmer Gracy 1 star review on 31st March 2022

Helpful Report

Posted 3 years ago

Hello, The most reliable way to grow Plumeria is with an unrooted cutting, they are very fragile and transporting them with young roots and top growth would easily upset the plant. The cut end of the cutting should be dry and it needs to be planted like that as per the instructions (link below). https://www.farmergracy.co.uk/pages/planting-instructions#plumeria Please note that some bulbs will start to sprout at this time of year, however they will continue to grow normally once planted. Hope it all goes well, but do contact us at customercare@farmergracy.com if there are any further issues. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Alles zu meiner Zufriedenheit….danke”

Helpful Report

Posted 3 years ago

“Terrible experience, sent rotten, slimy agapanthus crowns and dried up bearded iris which I complained about still haven’t received replacements as promised”

Helpful Report

Posted 3 years ago

Hello, I'm sorry to hear that your Agapanthus and Iris arrived in poor condition. Please contact us at customercare@farmergracy.com with a photo of the damage if possible and we will be more than happy to assist you further. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“None of the Chionodoxa forbesii grew so no show at all, very disappointed. The rest of the other bulbs I bought at the same time came eventually but after the ones I already had.”

Helpful Report

Posted 3 years ago

Hello, I'm sorry to hear that you were disappointed with your Chionodoxa bulbs. Please contact us at customercare@farmergracy.com with a photo if possible and we'll be happy to assist you further. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“really disappointed with the bulbs this year. Ordered Tulips, Anemones etc. Half the bulbs haven't come up and the the ones that have are a shadow of what was promised.”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that some of your bulbs haven't appeared. All bulbs should grow well, providing they are in healthy condition on arrival and grown in the correct conditions at the correct time. Please contact customercare@farmergracy.com with further details and we'll be happy to advise and resolve any issues. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Very late delivery!!! I paid 6 euro shipping and still did not get anything... Do not offer if you cannot deliver it!!!”

Helpful Report

Posted 3 years ago

Hello, We ship all summer bulbs during spring at the correct time for planting. Your order will be shipped between late February and May - at what point your order is shipped depends on how early your ordered. Please contact customercare@farmergracy.com and we'll be happy to check when your order is due to ship. All the best, Farmer Gracy Customer Care

Posted 3 years ago

“Why only one bulb in a bag but it was printed it was to be two”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that there may be something missing. Please contact us at customercare@farmergracy.com and we'll be happy to send you the missing plant. All the best, Farmer Gracy Customer Care

Posted 3 years ago

Farmer Gracy is rated 4.7 based on 34,081 reviews