Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

“For the second time I have found that my bare rooted plant was dead when I opened the bag. I do not want to order again and have to pay another delivery charge.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please kindly send an email to customercare@farmergracy.com with further information so we can replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“My bare roots plants arrived as expected and one was ok but unfortunately the other had new shoots broken off. I have carefully planted up both in pots and wait to see what happens.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please feel free to send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Arrived safely…..time will tell if they grow well. Fingers crossed.”

Helpful Report

Posted 1 year ago

“The order was delivered quickly yesterday,which pleased me. I followed the instructions of soaking them ready for today. On opening theAquilega Pink petticoat there were only two bare roots. On opening the Eryngium there was nothing except a shrivelled up root! I am extremely disappointed!!”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please kindly send an email to customercare@farmergracy.com with further information so we can replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Very good plants, however the hollyhox had broken roots so I'm hoping it survives.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the hollyhocks received. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Cannot really give an honest review as the proof will be when the flower, having said that the bulbs were in good condition. Reference the perennial plants the white poppies were not in very good condition when they arrived and have since died although there is a chance they will come back !? One of the rose plants failed also”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that the Rosa and Papaver have failed to thrive. Please feel free to send an email to customercare@farmergracy.com with further information so we can replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Cannot really give an honest review as the proof will be when the flower, having said that the bulbs were in good condition. Reference the perennial plants the white poppies were not in very good condition when they arrived and have since died although there is a chance they will come back !? One of the rose plants failed also”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that the Rosa and Papaver have failed to thrive. Please feel free to send an email to customercare@farmergracy.com with further information so we can replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I was very disappointed with my last order the Astilbe chocolate showgun was small with only one shoot on it .”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that there are concerns regarding the condition of the Astilbe received. Please kindly send an email to customercare@farmergracy.com if you have any concerns regarding their growth so we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Three Persicaria plants ordered but on receipt only to a live, sent word to FG about this heard nothing to date.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there is a discrepancy with this order. We endeavour to respond to all emails within 48 business hours, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Three Persicaria plants ordered but on receipt only two a live, sent word to FG about this heard nothing to date.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there is a discrepancy with this order. We endeavour to respond to all emails within 48 business hours, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Purchased 2 Dahlia Aphrodite and Dahlia Crème de Cassis. The Aphrodite was a reasonable-sized tuba but the Creme de Cassis is quite tiny and a bit broken. I have potted them and hope they will sprout. Until they do I can't rate them properly.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Dahlia tubers can be quite fragile and during harvest they can suffer light damage. Bent tubers which appear cracked where they join the neck are common and this won't usually have an impact on the performance of the plant. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Some of the plants were broken and dead”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please kindly send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Very disappointed with my order.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that this. Please feel free to send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“My bare roots plants arrived as expected and one was ok but unfortunately the other had new shoots broken off. I have carefully planted up both in pots and wait to see what happens.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please feel free to send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Ordered 7 plants, rather surprised to find they were bare root items supplied from the Netherlands, obviously I missed some information somewhere. Took some time to come through. I would prefer to buy my plants growing healthily from a UK grower. Hoping they do well however.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We apologise that the shipping location was not outlined in the shopping process. The information is noted on our about us page and at the checkout when the shipping charge is calculated. We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We apologise if your order arrived outside of the time and for any inconvenience caused. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Recent order ranunculus bulbs 5 short I sent an email mail re shortage no reply yet, other plants fine.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there is a discrepancy with this order on arrival. We endeavour to respond to all emails within 48 business hours, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Wasn’t clear located in Holland. Plants were fine when arrived but delivery was by Evri and took too long and inconvenient. Box was very battered and had been in van for a couple of days. Constantly emailing me to order more before I had received first order”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there was an issue with this delivery and for the inconvenience it has caused. We kindly ask that an email is sent to customercare@farmergracy.com with the information as we can contact the couriers in question on your behalf. If any of the items have been affected then please do reach out to the team so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Ordered gladiolus bulbs which are healthy and planted. 2 dahlias one was in good order the other had shrivelled and spongy tubers. Contacted customer services promptly dealt with and replacement sent which I have just received unfortunately every tuber is detached no visible eyes. In future disappointed.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are sorry to hear that the dahlia's received were in this condition and that the replacements have arrived damaged. We apprecaite how frustrating this is and apologise for the inconvenience caused. We can replace or refund any damaged tubers so please contact the team so we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Three good plants one damaged with broken shoots through poor packaging and a weak box.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the one of the items received. Please feel free to send an email to customercare@farmergracy.com with further information so we can replace if necessary. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“no growth yet though it was planted on reciept”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding the growth. One of the team will be happy to resolve any issues. All the best, Farmer Gracy Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Farmer Gracy Reviews