Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

“Bought perennial bare root for the first time normally grw from packet of seed I thought buying this way was a good idea they would all produce plants . To be honest they have not slow to get going had some four weeks now not a single shoot., probably better off just buying a full grown plant from b and q. Weather this April been cold this April the plants might start to grow soon but to be honest seeds on window sil or greenhouse would do better than these bare root plants.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding the growth. One of the team will be happy to resolve any issues. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Poorly packed and starved of light for too long. Remains to be seen how many survive. Disappointing”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please feel free to send an email to customercare@farmergracy.com if there are any issues with their growth. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“The bulbs seem to have gone down the grade since I’ve been buying from you still overall good but don’t think it’s the quality used to be. Maybe it’s because plus cost of living in crisis I don’t know..”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that there are concerns regarding the quality of your most recent orders from us. Please feel free to send an email to customercare@farmergracy.com with further information and we can review the matter and advise accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“The courier delayed the delivery by 4 days so the plants were trying to grow and don’t look great. Too early to tell how they’ll be.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Our bare roots should all have some shoots on arrival which continue to grow after they are potted. If any concerns regarding their growth then please feel free to reach out to the team and we can advise accordingly. customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Poorly packed and starved of light for too long. Remains to be seen how many survive. Disappointing”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please feel free to send an email to customercare@farmergracy.com if there are any issues with their growth. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I was a little disappointed as I only had one or two flowers from some of the tulips I planted this year. The purple ones were fabulous though.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that there that some of these tulips failed to thrive. Please feel free to send an email to customercare@farmergracy.com with further information so we review the matter and assist where possible. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I was a little disappointed as I only had one or two flowers from some of the tulips I planted this year. The purple ones were fabulous though.”

Farmer Gracy 3 star review on 25th April 2024

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that there that some of these tulips failed to thrive. Please feel free to send an email to customercare@farmergracy.com with further information so we review the matter and assist where possible. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“The bulbs were of very good quality but the length of time it took to get them delivered was unaccesptable.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We apologise if your order arrived outside of the time and for any inconvenience caused. Please note, if you have any specific delivery requirements then please feel free to email customercare@farmergracy.com and we will do our utmost to accommodate. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Not too happy some daffodils didn't bloom tulips were ok . Thank you for replacing the bare root plants fingers crossed they will be ok .No other comments.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that some failed to thrive and for any disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information so we can review the matter and assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Poorly packed and starved of light for too long. Remains to be seen how many survive. Disappointing”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please feel free to send an email to customercare@farmergracy.com if there are any issues with their growth. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Unfortunately I have had two plants that I bought and were delivered in march which have not survived I will be very careful in which plants I purchase in future”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that these have failed to thrive. Please feel free to send an email to customercare@farmergracy.com with further details regarding the the planting of these and we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Your bulbs are amazing and I will continue to order them from you. But it’s been a bit hit and miss with the perennials this year, with a number of them not surviving.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that some of these have failed to thrive. Please feel free to send an email to customercare@farmergracy.com with further details regarding the the planting of these and we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“From my two recent orders. .The Ranunculus were good quality and have all sprouted successfully. I had ordered a batch of 3 bare root Echinacea plants..however there were only two in the bag, and unfortunately one was rotten. I tried to grow it on but no success. I planted the bare root Delphinium, however again it felt quite rotten on arrival, but attempted to grow it. But after a few weeks I could see it was mouldy. The rest of the order has all started growing successfully.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that some of the bare roots received have arrived in this condition. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“My order arrived promptly and the plants were in good condition. One bag contained only compost and no plant. I did email the company but haven’t heard back yet……..”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are sorry to hear this. We endeavour to respond to all emails within 48 business hours, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Usually well impressed with Farmer Gracy But there’s creatures in the dahlias They seem hollow in side tuber. & worm like larvae crawling inside. Any chance of some replacements. I had a total of 3 bags Sweet Suzanne !! No great”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that the Dahlia's have arrived in this condition. Please send an email to customercare@farmergracy.com with further details so we can replace these for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I’m a new with this company. Ordered phlox roots and two of them didn’t go well. Will c the other ones how it’s go. I hope everything goes well.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are sorry to hear that you have had mixed success with these bare roots. We have planting and care guides available for all our products which include some helpful information. https://www.farmergracy.co.uk/blogs/planting-care If you have any concerns regarding the growth of these then please feel free to send an email to customercare@farmergracy.com with further details and we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I'm sorry to write a less than excellent review, as I had high expectations. I did two consecutive orders. The first one was planted according to instructions and everything seems good so far. Same for the second order, but this time only one plant sprouted, so I think something went wrong, maybe the long travel. Nice website, great package.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that there are concerns regarding the condition and growth of these. Please feel free to send an email to customercare@farmergracy.com with further details. The team can then advise and assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“My order arrived promptly and the plants were in good condition. One bag contained only compost and no plant. I did email the company but haven’t heard back yet……..”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are sorry to hear this. We endeavour to respond to all emails within 48 business hours, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Disappointed with the Agapanthus but Peony looks ok.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're sorry to hear that the Agapanthus received is not as expected . Please send an email to customercare@farmergracy.com if you have any concerns regarding its condition and growth and we can assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Can’t really leave a comment on the bulb yet, I will wait till it starts to grow. Then either complain or give great feedback, P& P great”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Farmer Gracy Reviews